I’ve reviewed [redacted] ’s proof of deliveryI am attaching the return instructions [redacted] had sent to [redacted] on 6/2/Highlighted in the document are clear instructions to only return the equipment via [redacted] or [redacted] onlyUnfortunately, when delivered via USPS, outside our receiving policy, this can cause delays of receiving the equipment back into inventoryAdditionally, I am confident [redacted] clearly articulated to [redacted] that equipment is deemed received once we’ve scanned it back into inventory, not once the equipment is delivered to our facilityWe received the equipment back into our systems on 7/Please let me know if you have any further questionsThank you[redacted]
The client purchased equipment on 8/17/and it shipped out of our [redacted] The client refused the shipment on 8/22/The package was delivered back to our [redacted] on 8/24/Our [redacted] does not have the ability to receive in units that have been refused or sent back for creditAll packages are sent to our Sacramento warehouse so credits can be processed and credit cards refundedLouisville will send shipments back to Sacramento once a weekThe shipments are sent ground and can take 5-business days for deliveryWe also have hours to receive in anything that has been deliveredThe package was received into the Sacramento warehouse on 9/16/The credit was settled today and the card will be refunded tomorrow (9/20/2016)It can take 3-business days for the credit card company to refund the credit card.”
In the latest response the customer states that “A contract is not until death or bankruptcy.” While this is a correct statement, it is not complete or accurate characterization of contracts in generalShe also threatens to, or already has, submitted her complaint to the Attorney GeneralSpecifically, sections within the two contracts that she has signed state:Section 14: “END OF TERM(a) Unless, pursuant to Lessor's return policy, this lease is cancelled by Lessee within thirty (30) days of the commencement Date andthe Equipment is returned to the Lessor, LESSEE CANNOT CANCEL THIS LEASE DURING THE LEASE TERM FOR ANY REASON.” Section 18: “GOVERNING LAW; JURISDICTIONThis Lease shall be binding when accepted in writing by the Lessor and shall be governed by the laws of the Stateof California, provided however, in the event this Lease or any provision hereof is not enforceable under the laws of the State of California then the laws of thestate where the Equipment is located shall governLESSEE CONSENTS AND SUBMITS TO THE JURISDICTION OF THE COURTS OF THE STATE OFCALIFORNIA LOCATED WITHIN SACRAMENTO COUNTY, AND EXPRESSLY AGREES TO SUCH FORUM FOR THE BRINGING OF ANY SUIT, ACTIONOR OTHER PROCEEDING ARISING OUT OF THE LESSEE’S OBLIGATIONS HEREUNDER, AND EXPRESSLY WAIVE ANY OBJECTION TO VENUE INANY SUCH COURTS AND WAIVE ANY RIGHT TO A TRIAL BY JURY SO THAT TRIAL SHALL BE BY AND ONLY TO THE COURTLESSEE AGREESNOT TO PURSUE A CLAIM AGAINST LESSOR AS PART OF A CLASS ACTION, PRIVATE ATTORNEY GENERAL ATION OR OTHERREPRESENTATIVE ACTIONShe signed a month lease with us on 2/5/which will expire on 2/5/17and then signed another lease on 2/16/which means the term of that contract will expire on 2/16/I have once again attached the executed contractsPlease let me know if there is anything else I can do- [redacted]
I am rejecting this response because:to whom it may concernthe only truth to there response is the profanityi am disgusted with being taken advantage of If they think by saying several attempts is telling me I have to buy another product from them and that might workand giving my number to someone else who has the same answer is helpit isn't ....its unacceptable they can make up all the lies they want ....but the fact of the matter is they sold me a product and that was not suitable for my business and maybe they don't even understand what was neededthey were just selling it and screwing the consumerthe kitchen printer is the issue it does not connect with the pos system unless it is hardwired that should be something they tell you and then sell you the prpoer wiring for it ....or included it none of that was discussed..or maybe a bluetooth printer so it can connect to the pos system none of that was discussed they get you when they sell you a product half-assed ....then want you to buy more from them thats probably there gimmick and then they can ignore you so you are stuck with it and I did buy a range receiver like they said but from best buy because in case it didn't work I can return it and not get screwed by the same company againwell that didn't work either I have contacted square and they have been working with me but unfortunately can not take the product back because it didn't come from them but have been working with me because it is them I bought and they careunfortunately I bought from pos portal and not from square directly....I get screwedi didn't know betterand obviously pos portal only cares about selling you more product that makes there pockets bigger so if talking to one person ( [redacted] ***) and her giving my number to someone else with the same story is help I don't think so they have ignored more calls and attempts phone calls is not helping me they got there money .......thats all that they did
Business states that they would like to apologize for the delay and are currently looking into the consumer issuesBusiness will adequately respond to consumer as soon as they conclude their review of the situation
I am rejecting this response because:Thank you for the responds as it helps me to understand the true motive to deceive and to hide behind contracts So the true intent for you all is to make more money not from the products themselves, but to enforce fees and penalties Thats a very immoral way to conduct business or to even grow a business Lets examine your business true nature in your responseYou said, "Regardless of the merchant’s request to stop the monthly payment, the equipment agreement that they signed does not provide the option to do so" This statement has deceit and fraud all over it As I stated in my complaint statement that I had taken the time to think about our PERFECT Customer and Service Provider relationship to call ahead a week and half advance notice to get a stop payment on this account Which Ms [redacted] who was my first point of conduct should of been up front and just said we can not honor that request Instead she said, "That wouldn't be a problem" Then I called in and asked could I make a one time payment over the phone and Ms [redacted] said let me look into it and she said she would call me back She never called back and the following day a payment attempt was made throwing the account in a negative state and NSF fees were assessed to the account Why would Ms [redacted] not just tell me that POS TABLET just does not do this? When I emailed her what happen she responded by saying she looked into my request to stop payment (a day later) and said that the Account Department said it was at there DISCRETION What does that mean? But in there response to my statement they said according to there contract agreement they can't do that So which one is it? Can you do a stop payment or you can not do a stop payment according to the contract What does "at their DISCRETION" mean anyway Do you have to be a certain color, race, or a member of some private organization? What relationship do you have to have in order for Ms [redacted] Account Supervisor to use that DISCRETION over the contract? And when Ms [redacted] never returned my calls this really explains this organization true intent to deceive and to enforce penalties to make more money Here is the email [redacted] >4/23/15to me Hi [redacted] I have reached out to the accounting department to follow up with you regarding making a payment with a credit cardUnfortunately it is at their discretion to stop payment on an accountOnce you provide new banking information I can update your recordOur accounting department can be reached at the information below: Brenda ***Accounting SupervisorOn November 17th, when Ms [redacted] contacted me she had no knowledge of the correspondence of Ms [redacted] and myself How does a company continue to draft a closed bank account and not even discuss it with members of there team and fellow employees With all this confusion to just simply resolve my overdraft bank situation you expect me to pay any fees plus pay months of back payments? I even offered Ms [redacted] that I could just send her the equipment back as I never used the cash box and receipt machine, because I could not get it to work with the wifi Still in the box and she said they could not take it back She did mention that I could sell it I do not accept the response by this business as there is to much confusion to there policies and being told different information by two different employees who work for the same company
In response to the complaint belowThe client leased the equipment on 7/11/Even though the client mentions that they were not planning on using the equipment until fall, the warranty and automatic payments start immediatelyIf the client was not planning on using the equipment because his establishment was not open due to the return policy, the client should have verified that the equipment he purchased would work for his set upThe client did not reach back out to us until 9/20/2016, two plus months after the lease was startedThe client leased the following product: STR, mPOP, Bluetooth/USB, White, Cash Drawer, Printer, All In One Stand, New (127324) /EaThis product is compatible with the software storefront from which it was purchasedHowever if the client has chosen to use an alternative software provider it may not be compatableThe site that the client placed the order on specifically provided information about our return policy: 30-day Return PolicyIt’s a big investmentWe get thatSo, to take a bit of scariness out of it we’ll give you days to make sure it’s all working outIf not, simply pack it all up, or just the hardware that you don’t want, and ship it back to us for a refund, no questions askedThe client also signed a lease letting them know that the payments start once the lease is accepted, so the fact that they were not going to use the equipment until the fall was not going to change the lease or warranty/return policySection 2The Lease term shall commence as of the date that the Lease is accepted by Lessor, (“the Commencement Date”), and shallcontinue until the obligations of the Lessee under the Lease shall have been fully performedThe payments shall be payable monthly in advance as statedabove or on a schedule, the first such payment being due on the Commencement Date, or such later date as Lessor designates in writing, and subsequentpayments shall be due on the same day of each successive month thereafter until the balance of the rent and any additional rent or expenses chargeable toLessee under this Lease shall have been paid in fullAll payments of rent shall be made to Lessor at the address set forth in this Lease or such otheraddress as Lessor may designate in writingLESSEE’S OBLIGATION TO PAY THE AMOUNT DUE UNDER THIS LEASE SHALL BE ABSOLUTE ANDUNCONDITIONAL AND IS NOT SUBJECT TO ANY ABATEMENT, SET-OFF, DEFENSE OF COUNTERCLAIM FOR ANY REASON WHATSOEVER16) AGENCY: ENTIRE AGREEMENT: CHANGESUser understands and agrees that the Equipment vendor, Equipment manufacturer and/or credit cardprocessor, if any, are entirely separate, independent from and in no way an agent of Company and therefore are not authorized to waive or alter any term orcondition of this Agreement and their representations shall in no way affect User’s or Company’s rights and obligations under this Agreement, includingUser’s unconditional obligation to make the monthly payments as set forth more fully aboveThis Agreement contains the entire and final agreement betweenthe parties and may not be waived, altered, amended, modified, revoked, rescinded, terminated or otherwise changed except in writing and signed by anexecutive officer of CompanyNo attempt at oral modification or rescission of this Agreement or any term hereof will be binding on the parties We are only able to speak to the Personal Guarantor regarding matters concerning the leaseAnything having to do with payments or attempting to exchange equipment needs to be done through the PGLet me know if you need any additional information
I am rejecting this response because: I have asked NUMEROUS times to return this equipment, labels and/or return boxes to do the same, as evidenced in this original complaint and emailsFurthermore, the clauses that POS cites are not only unenforceable, but unconscionableAs courts have already found, Federal law preempts State lawThis clause is in direct conflict of FRCP As I have already requested, send me a shipping label to return this equipment or an address to do the same, refund my money, and cancel tbese contracts
POS Portal has completed our investigation into the following matter and has proposed a solution which will result in a refund of fees and will alleviate the need to return any outstanding equipmentThe original signed rental agreement (attached ) between [redacted] states that POS Portal will continue to collect rental payments until the rented equipment is either returned or purchased outright [redacted] contacted POS Portal in April of and was provided a quote to buyout the equipment or the option to return itUnfortunately, after the initial contact in we have no record of any further contact from [redacted] indicating that a decision had been made to exercise the buyout option or to return the equipmentIn December of [redacted] once again contacted POS Portal to ask about ending the monthly rental paymentUpon a complete review of ***’s account we have decided to take the following actions: - POS Portal will close the rental account without requiring a buyout or return of the equipment- POS Portal will refund all rental fees collected during the past months (Jan – Dec 2014) in their entirety
Overall, merchants have 30-days to try the equipment and make sure it’s conducive to their business needsWe are the equipment provider and have no control over which software or processor they chooseIn this scenario, [redacted] was granted an exception to terminate the lease with usHe had to pay to ship the equipment back to POS Portal since he was outside the 30-day timeframe and the shipping costs he said he had paid ($200) is significantly lower than the balance of $which still remained on his lease [redacted] was charged $($plus $10.79) per month on 4/(ship date), 5/(merchant still had hardware), and 6/(hardware had not been received by portal yet)At no time in his conversation with POS Portal did he debate or inquired about wanting reimbursement of the three monthly chargesAll the equipment that was received back is now considered refurb, at best, if we are able to reuse any of itPlease let me know if you need any additional informationThanks[redacted]
Hello, On July 19, 2016, we spoke on the phone regarding missing paymentsThe customer advised us that he had cancelled with us, and was advised that we show no record of a cancellation requestWe also reminded him that the lease was non-cancellable, but offered him the exception to satiate the terms of his lease agreement early if continuing with the monthly payments would be too much of an issueWe then sent him a follow up email, which is attachedThe customer did not respond, but their payments started funding successful for the next monthsWhen the customer’s payments started rejecting again in February 2017, we reached out within days of their payment rejecting to usBetween multiple phone calls and emails, we were unable to get valid account information that is required per the terms and conditions of the customer’s agreementThe merchant was transitioned to collections with a total of rejected paymentsAfter receiving the complaint through the Revdex.com, we made the exception to transition the merchant back into our portfolio and proceed with the buyout option that was originally offeredWe have allowed the customer to purchase their equipment outright, and have provided them with documentation releasing them from their agreement and naming them the sole owners of the equipmentIf you have any additional questions, please let me know! Thank you, POS Portal
I’ve reviewed [redacted] ’s proof of deliveryI am attaching the return instructions [redacted] had sent to [redacted] on 6/2/Highlighted in the document are clear instructions to only return the equipment via [redacted] or [redacted] onlyUnfortunately, when delivered via USPS, outside our receiving policy, this can cause delays of receiving the equipment back into inventoryAdditionally, I am confident [redacted] clearly articulated to [redacted] that equipment is deemed received once we’ve scanned it back into inventory, not once the equipment is delivered to our facilityWe received the equipment back into our systems on 7/Please let me know if you have any further questionsThank you[redacted]
The client purchased equipment on 8/17/and it shipped out of our [redacted] The client refused the shipment on 8/22/The package was delivered back to our [redacted] on 8/24/Our [redacted] does not have the ability to receive in units that have been refused or sent back for creditAll packages are sent to our Sacramento warehouse so credits can be processed and credit cards refundedLouisville will send shipments back to Sacramento once a weekThe shipments are sent ground and can take 5-business days for deliveryWe also have hours to receive in anything that has been deliveredThe package was received into the Sacramento warehouse on 9/16/The credit was settled today and the card will be refunded tomorrow (9/20/2016)It can take 3-business days for the credit card company to refund the credit card.”
In the latest response the customer states that “A contract is not until death or bankruptcy.” While this is a correct statement, it is not complete or accurate characterization of contracts in generalShe also threatens to, or already has, submitted her complaint to the Attorney GeneralSpecifically, sections within the two contracts that she has signed state:Section 14: “END OF TERM(a) Unless, pursuant to Lessor's return policy, this lease is cancelled by Lessee within thirty (30) days of the commencement Date andthe Equipment is returned to the Lessor, LESSEE CANNOT CANCEL THIS LEASE DURING THE LEASE TERM FOR ANY REASON.” Section 18: “GOVERNING LAW; JURISDICTIONThis Lease shall be binding when accepted in writing by the Lessor and shall be governed by the laws of the Stateof California, provided however, in the event this Lease or any provision hereof is not enforceable under the laws of the State of California then the laws of thestate where the Equipment is located shall governLESSEE CONSENTS AND SUBMITS TO THE JURISDICTION OF THE COURTS OF THE STATE OFCALIFORNIA LOCATED WITHIN SACRAMENTO COUNTY, AND EXPRESSLY AGREES TO SUCH FORUM FOR THE BRINGING OF ANY SUIT, ACTIONOR OTHER PROCEEDING ARISING OUT OF THE LESSEE’S OBLIGATIONS HEREUNDER, AND EXPRESSLY WAIVE ANY OBJECTION TO VENUE INANY SUCH COURTS AND WAIVE ANY RIGHT TO A TRIAL BY JURY SO THAT TRIAL SHALL BE BY AND ONLY TO THE COURTLESSEE AGREESNOT TO PURSUE A CLAIM AGAINST LESSOR AS PART OF A CLASS ACTION, PRIVATE ATTORNEY GENERAL ATION OR OTHERREPRESENTATIVE ACTIONShe signed a month lease with us on 2/5/which will expire on 2/5/17and then signed another lease on 2/16/which means the term of that contract will expire on 2/16/I have once again attached the executed contractsPlease let me know if there is anything else I can do- [redacted]
I am rejecting this response because:to whom it may concernthe only truth to there response is the profanityi am disgusted with being taken advantage of If they think by saying several attempts is telling me I have to buy another product from them and that might workand giving my number to someone else who has the same answer is helpit isn't ....its unacceptable they can make up all the lies they want ....but the fact of the matter is they sold me a product and that was not suitable for my business and maybe they don't even understand what was neededthey were just selling it and screwing the consumerthe kitchen printer is the issue it does not connect with the pos system unless it is hardwired that should be something they tell you and then sell you the prpoer wiring for it ....or included it none of that was discussed..or maybe a bluetooth printer so it can connect to the pos system none of that was discussed they get you when they sell you a product half-assed ....then want you to buy more from them thats probably there gimmick and then they can ignore you so you are stuck with it and I did buy a range receiver like they said but from best buy because in case it didn't work I can return it and not get screwed by the same company againwell that didn't work either I have contacted square and they have been working with me but unfortunately can not take the product back because it didn't come from them but have been working with me because it is them I bought and they careunfortunately I bought from pos portal and not from square directly....I get screwedi didn't know betterand obviously pos portal only cares about selling you more product that makes there pockets bigger so if talking to one person ( [redacted] ***) and her giving my number to someone else with the same story is help I don't think so they have ignored more calls and attempts phone calls is not helping me they got there money .......thats all that they did
Consumer states that they accept business offer
Business states that they would like to apologize for the delay and are currently looking into the consumer issuesBusiness will adequately respond to consumer as soon as they conclude their review of the situation
I am rejecting this response because:Thank you for the responds as it helps me to understand the true motive to deceive and to hide behind contracts So the true intent for you all is to make more money not from the products themselves, but to enforce fees and penalties Thats a very immoral way to conduct business or to even grow a business Lets examine your business true nature in your responseYou said, "Regardless of the merchant’s request to stop the monthly payment, the equipment agreement that they signed does not provide the option to do so" This statement has deceit and fraud all over it As I stated in my complaint statement that I had taken the time to think about our PERFECT Customer and Service Provider relationship to call ahead a week and half advance notice to get a stop payment on this account Which Ms [redacted] who was my first point of conduct should of been up front and just said we can not honor that request Instead she said, "That wouldn't be a problem" Then I called in and asked could I make a one time payment over the phone and Ms [redacted] said let me look into it and she said she would call me back She never called back and the following day a payment attempt was made throwing the account in a negative state and NSF fees were assessed to the account Why would Ms [redacted] not just tell me that POS TABLET just does not do this? When I emailed her what happen she responded by saying she looked into my request to stop payment (a day later) and said that the Account Department said it was at there DISCRETION What does that mean? But in there response to my statement they said according to there contract agreement they can't do that So which one is it? Can you do a stop payment or you can not do a stop payment according to the contract What does "at their DISCRETION" mean anyway Do you have to be a certain color, race, or a member of some private organization? What relationship do you have to have in order for Ms [redacted] Account Supervisor to use that DISCRETION over the contract? And when Ms [redacted] never returned my calls this really explains this organization true intent to deceive and to enforce penalties to make more money Here is the email [redacted] >4/23/15to me Hi [redacted] I have reached out to the accounting department to follow up with you regarding making a payment with a credit cardUnfortunately it is at their discretion to stop payment on an accountOnce you provide new banking information I can update your recordOur accounting department can be reached at the information below: Brenda ***Accounting SupervisorOn November 17th, when Ms [redacted] contacted me she had no knowledge of the correspondence of Ms [redacted] and myself How does a company continue to draft a closed bank account and not even discuss it with members of there team and fellow employees With all this confusion to just simply resolve my overdraft bank situation you expect me to pay any fees plus pay months of back payments? I even offered Ms [redacted] that I could just send her the equipment back as I never used the cash box and receipt machine, because I could not get it to work with the wifi Still in the box and she said they could not take it back She did mention that I could sell it I do not accept the response by this business as there is to much confusion to there policies and being told different information by two different employees who work for the same company
In response to the complaint belowThe client leased the equipment on 7/11/Even though the client mentions that they were not planning on using the equipment until fall, the warranty and automatic payments start immediatelyIf the client was not planning on using the equipment because his establishment was not open due to the return policy, the client should have verified that the equipment he purchased would work for his set upThe client did not reach back out to us until 9/20/2016, two plus months after the lease was startedThe client leased the following product: STR, mPOP, Bluetooth/USB, White, Cash Drawer, Printer, All In One Stand, New (127324) /EaThis product is compatible with the software storefront from which it was purchasedHowever if the client has chosen to use an alternative software provider it may not be compatableThe site that the client placed the order on specifically provided information about our return policy: 30-day Return PolicyIt’s a big investmentWe get thatSo, to take a bit of scariness out of it we’ll give you days to make sure it’s all working outIf not, simply pack it all up, or just the hardware that you don’t want, and ship it back to us for a refund, no questions askedThe client also signed a lease letting them know that the payments start once the lease is accepted, so the fact that they were not going to use the equipment until the fall was not going to change the lease or warranty/return policySection 2The Lease term shall commence as of the date that the Lease is accepted by Lessor, (“the Commencement Date”), and shallcontinue until the obligations of the Lessee under the Lease shall have been fully performedThe payments shall be payable monthly in advance as statedabove or on a schedule, the first such payment being due on the Commencement Date, or such later date as Lessor designates in writing, and subsequentpayments shall be due on the same day of each successive month thereafter until the balance of the rent and any additional rent or expenses chargeable toLessee under this Lease shall have been paid in fullAll payments of rent shall be made to Lessor at the address set forth in this Lease or such otheraddress as Lessor may designate in writingLESSEE’S OBLIGATION TO PAY THE AMOUNT DUE UNDER THIS LEASE SHALL BE ABSOLUTE ANDUNCONDITIONAL AND IS NOT SUBJECT TO ANY ABATEMENT, SET-OFF, DEFENSE OF COUNTERCLAIM FOR ANY REASON WHATSOEVER16) AGENCY: ENTIRE AGREEMENT: CHANGESUser understands and agrees that the Equipment vendor, Equipment manufacturer and/or credit cardprocessor, if any, are entirely separate, independent from and in no way an agent of Company and therefore are not authorized to waive or alter any term orcondition of this Agreement and their representations shall in no way affect User’s or Company’s rights and obligations under this Agreement, includingUser’s unconditional obligation to make the monthly payments as set forth more fully aboveThis Agreement contains the entire and final agreement betweenthe parties and may not be waived, altered, amended, modified, revoked, rescinded, terminated or otherwise changed except in writing and signed by anexecutive officer of CompanyNo attempt at oral modification or rescission of this Agreement or any term hereof will be binding on the parties We are only able to speak to the Personal Guarantor regarding matters concerning the leaseAnything having to do with payments or attempting to exchange equipment needs to be done through the PGLet me know if you need any additional information
I am rejecting this response because: I have asked NUMEROUS times to return this equipment, labels and/or return boxes to do the same, as evidenced in this original complaint and emailsFurthermore, the clauses that POS cites are not only unenforceable, but unconscionableAs courts have already found, Federal law preempts State lawThis clause is in direct conflict of FRCP As I have already requested, send me a shipping label to return this equipment or an address to do the same, refund my money, and cancel tbese contracts
POS Portal has completed our investigation into the following matter and has proposed a solution which will result in a refund of fees and will alleviate the need to return any outstanding equipmentThe original signed rental agreement (attached ) between [redacted] states that POS Portal will continue to collect rental payments until the rented equipment is either returned or purchased outright [redacted] contacted POS Portal in April of and was provided a quote to buyout the equipment or the option to return itUnfortunately, after the initial contact in we have no record of any further contact from [redacted] indicating that a decision had been made to exercise the buyout option or to return the equipmentIn December of [redacted] once again contacted POS Portal to ask about ending the monthly rental paymentUpon a complete review of ***’s account we have decided to take the following actions: - POS Portal will close the rental account without requiring a buyout or return of the equipment- POS Portal will refund all rental fees collected during the past months (Jan – Dec 2014) in their entirety
Overall, merchants have 30-days to try the equipment and make sure it’s conducive to their business needsWe are the equipment provider and have no control over which software or processor they chooseIn this scenario, [redacted] was granted an exception to terminate the lease with usHe had to pay to ship the equipment back to POS Portal since he was outside the 30-day timeframe and the shipping costs he said he had paid ($200) is significantly lower than the balance of $which still remained on his lease [redacted] was charged $($plus $10.79) per month on 4/(ship date), 5/(merchant still had hardware), and 6/(hardware had not been received by portal yet)At no time in his conversation with POS Portal did he debate or inquired about wanting reimbursement of the three monthly chargesAll the equipment that was received back is now considered refurb, at best, if we are able to reuse any of itPlease let me know if you need any additional informationThanks[redacted]
Hello, On July 19, 2016, we spoke on the phone regarding missing paymentsThe customer advised us that he had cancelled with us, and was advised that we show no record of a cancellation requestWe also reminded him that the lease was non-cancellable, but offered him the exception to satiate the terms of his lease agreement early if continuing with the monthly payments would be too much of an issueWe then sent him a follow up email, which is attachedThe customer did not respond, but their payments started funding successful for the next monthsWhen the customer’s payments started rejecting again in February 2017, we reached out within days of their payment rejecting to usBetween multiple phone calls and emails, we were unable to get valid account information that is required per the terms and conditions of the customer’s agreementThe merchant was transitioned to collections with a total of rejected paymentsAfter receiving the complaint through the Revdex.com, we made the exception to transition the merchant back into our portfolio and proceed with the buyout option that was originally offeredWe have allowed the customer to purchase their equipment outright, and have provided them with documentation releasing them from their agreement and naming them the sole owners of the equipmentIf you have any additional questions, please let me know! Thank you, POS Portal