POS West Ltd

Initial Business Response / [redacted] (1000, 5, 2016/04/29) */ Good morning, one of our account executives has spoken with [redacted] with [redacted] yesterday and is meeting with him today so we can get this all resolved, I just wanted to let you know we are trying to work with our merchant to get everything all fixedI will email you again later today or first thing in the morningI just wanted to keep in touch to let you know we are wanting to work with [redacted] to resolve this Thanks so much, Cathy POS West Ltd [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi Cathy, the sales rep has contacted me; however, I asked him to speak to my wife as she was the one who was contacted by the sales rep when we set up the accountMy wife has not received any calls from him yetAlso, please do not call usWe have indicated that we would like communication by emails only so that we can have all correspondence in record[redacted] Thank you, [redacted] Final Business Response / [redacted] (4000, 20, 2016/05/31) */ Good Morning, I just heard back from my manager and he has advised me that POS West is going to pay the remainder of the lease payments for [redacted] so [redacted] will have no more payments coming out of his account as POS West has paid for the leaseSo we have his contract closed and his lease is now closed so now that everything is all closed there is nothing that [redacted] is liable for with POS West or with [redacted] or [redacted] If you need any further information please let me know Thanks so much, Final Consumer Response / [redacted] (2000, 22, 2016/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Dear Sir/Madam, We're satisfied that POS West Ltd has eventually decided to comply with the Canadian Code of Conduct for the Credit and Debit Card Industry in Canada [redacted]

Revdex.com:At this time, I have not been contacted by Eazy Fare regarding complaint ID [redacted] .Attached is additional information I received from [redacted] which supports fraudulent activityNotice that the itinerary in question here was booked twice! Sincerely, [redacted] ***

*** and I spoke with Mr*** on Friday July as he called in wanting to know why he was charged a $cancellation penalty. I tried to explain to him that he was in breach of his contract and that is why he was charged cancellation fees (as per his contract his signed). He
wanted to speak with my manager so I had *** contact *** and explain everything again with him. In the complaint he says that he finished his contract so there should be no cancellation fees but that is not correct. I sent *** a cancellation form to sign to authorize us to close his account..his contract was finished June 28, but he kept processing with his machine until the middle of July so as per his contract it renewed as he kept using the machine past his contract date and that is why cancellation fees were charged.In response to the extra cent charges, he wanted his deposits the next business day so we moved him over to our processor that does next day deposits and it does cost cents for credit haulage...*** was processing like this for a couple of years and every month had a detailed statement sent to him which shows the cents credit haulage fee so it is not something that we ever tried to hide. I tried calling *** back on June to advise him that we are having Global Payments return his $cancellation fee and he should see this in his account in the next few business days..he was not in so I emailed him as well to advise him that he will see this fee returned. *** has not called me back to say he had got my message or my email about his cancellation fees being returned.*** and myself both spoke to *** last week and answered all of his questions and concerns and after speaking with him we have already advised Global Payments to refund his cancellation fees

Revdex.com:At this time, I have not been contacted by Eazy Fare regarding complaint ID [redacted].Attached is additional information I received from [redacted] which supports fraudulent activity. Notice that the itinerary in question here was booked twice! Sincerely,[redacted]

Complaint: 11602293
I am rejecting this response because:We haven't received anythingPOS West was advise that we were terminating the contract 1 month prior to maturity. And INTENTIONALLY advised Global Payments (By [redacted]) to charge a fee to cancel a renewal that he was clearly aware of.This is not how people do business
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2016/04/11) */
[redacted] I had talked with [redacted] the day you sent us your original email about the complaint. I helped [redacted] cancel his account with [redacted] and also explained to him that it was a different company...

that he had signed up his account with originally and we just happened to buy out that company recently so it was not POS West that was not helping him cancel his account but rather the company he had originally signed up with. I helped [redacted] close his account and he was very happy and he did say he was going to contact you to let you know that everything was ok. I will call him in the morning and talk with him again and have him contact you as well.

Thanks so much,




[redacted]
Initial Consumer Rebuttal /* (2000, 10, 2016/04/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes it seems that I have been trying to cancel through [redacted] for 2 years, but then was purchased out by POS WEst, she contacted me and helped with closing, end of month will see if any charges.

Initial Business Response /* (1000, 5, 2016/04/29) */
Good morning, one of our account executives has spoken with [redacted] with [redacted] yesterday and is meeting with him today so we can get this all resolved, I just wanted to let you know we are trying to work with our merchant to get...

everything all fixed. I will email you again later today or first thing in the morning. I just wanted to keep in touch to let you know we are wanting to work with [redacted] to resolve this.

Thanks so much,

Cathy
POS West Ltd.
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/05/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi Cathy, the sales rep has contacted me; however, I asked him to speak to my wife as she was the one who was contacted by the sales rep when we set up the account. My wife has not received any calls from him yet. Also, please do not call us. We have indicated that we would like communication by emails only so that we can have all correspondence in record.[redacted]
Thank you,
[redacted]
[redacted]
Final Business Response /* (4000, 20, 2016/05/31) */
Good Morning, I just heard back from my manager and he has advised me that POS West is going to pay the remainder of the lease payments for [redacted] so [redacted] will have no more payments coming out of his account as POS West has paid for the lease. So we have his contract closed and his lease is now closed so now that everything is all closed there is nothing that [redacted] is liable for with POS West or with [redacted] or [redacted].

If you need any further information please let me know.

Thanks so much,
Final Consumer Response /* (2000, 22, 2016/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Sir/Madam,
We're satisfied that POS West Ltd has eventually decided to comply with the Canadian Code of Conduct for the Credit and Debit Card Industry in Canada [redacted]
[redacted]