I am rejecting this response because:When [redacted] came to give us a quote for additional grass, we told him we only wanted to add the grass if the color matched and there was a barely visible seam He said the grass came with a year no fade warranty and he would do a great job on the seam The color is not the same and the installation is unprofessional But this is only part of the problem The problem is that he was unable to provide the same type of grass His quote states “CalGrass Pro Luxury blend”, which is supposed to be the same grass we haveThis is not the grass he installed so there was never a chance that it might match.He knew within days that we were not happy with the grass During the next months he told us he was calling factory representatives, trying to find the same grassWe were told a representative was coming outNo one came to the houseWe had to initiate every call to get any informationHe was told the grass had been discontinued The factory representative sent us samples from some old rolls, but they were NOT the same as the grass we had.When it was confirmed that the wrong grass had been installed and the matching grass was discontinued, these are the solutions [redacted] offered: We could pay for the grass from an old roll and he would install at no charge We already paid for grass and the old roll was not the correct grass He would give me back $ He said the grass was of no use to him because we have a dogHe would take the grass out We paid $for the wrong grass He would help with some other kind of landscape that we would pay for We don’t want any more hardscape and we don’t want to pay him any more money.***’s “attempts” to correct the situation were unacceptable We did not get what we ordered
I am rejecting this response because:When [redacted] came to give us a quote for additional grass, we told him we only wanted to add the grass if the color matched and there was a barely visible seam He said the grass came with a year no fade warranty and he would do a great job on the seam The color is not the same and the installation is unprofessional But this is only part of the problem The problem is that he was unable to provide the same type of grass His quote states “CalGrass Pro Luxury blend”, which is supposed to be the same grass we haveThis is not the grass he installed so there was never a chance that it might match.He knew within days that we were not happy with the grass During the next months he told us he was calling factory representatives, trying to find the same grassWe were told a representative was coming outNo one came to the houseWe had to initiate every call to get any informationHe was told the grass had been discontinued The factory representative sent us samples from some old rolls, but they were NOT the same as the grass we had.When it was confirmed that the wrong grass had been installed and the matching grass was discontinued, these are the solutions [redacted] offered: We could pay for the grass from an old roll and he would install at no charge We already paid for grass and the old roll was not the correct grass He would give me back $ He said the grass was of no use to him because we have a dogHe would take the grass out We paid $for the wrong grass He would help with some other kind of landscape that we would pay for We don’t want any more hardscape and we don’t want to pay him any more money.***’s “attempts” to correct the situation were unacceptable We did not get what we ordered