The flowers are not deadBride wanted "Lambs Ear " around bouquet , instead of other greans we useThey sometimes can have the appearance of a flopply lambs ear hence the name "Lambs Ear"This was never mentioned to us when she called , we have her voicemail saved and no metion of a flower issue, just the hour earlier delivery her mother forgot to give us Bride is graspingAgain contract was filled accordingly
Her wedding was a year ago on Nov ** She was already ISSUED A REFUND last year , check # [redacted] $shortly after her wedding when she complained the "Shade" of carnation was too "pinkish" We did not hear from her since She said the centerpieces were Gorgeous and she loved them , her mom even called us and said she loved them so this is news One Year later to hear she thought her centerpieces could have used more rosesShe mentioned she saw a centerpiece at the showcase but the showcase centerpieces were not what she ordered We never cancelled an appointment on her, she wanted to "Change" her appointment to a time we did not have openWe always accommodated her the best we were able since she felt she needed several additional meetings that most brides dont require and constant phone conversations we needed to find time slots that would allow extra time for her In her signed contract it states" Substitutions:by signing this I understand flowers are part of mother nature therefore Shades may vary and certain crops may not be suitable for use, I trust Posh to make comparable substitutions if necassary." We did just that and made a comprabale sub on one of the flowers in order to provide the same shape and look of the bouquet and still provide a premium fresh flower
Refund was issued and accepted by the customer year ago .She has already been refunded for most of the cost of the bouquets She used the bouquets the entire day We have done what we could to please this customer with the refund even though according to her contract we did not have toWe did not hear from her this entire yearThe Refund was already given
The flowers are not deadBride wanted "Lambs Ear " around bouquet , instead of other greans we useThey sometimes can have the appearance of a flopply lambs ear hence the name "Lambs Ear"This was never mentioned to us when she called , we have her voicemail saved and no metion of a flower issue, just the hour earlier delivery her mother forgot to give us Bride is graspingAgain contract was filled accordingly
Her wedding was a year ago on Nov ** She was already ISSUED A REFUND last year , check # [redacted] $shortly after her wedding when she complained the "Shade" of carnation was too "pinkish" We did not hear from her since She said the centerpieces were Gorgeous and she loved them , her mom even called us and said she loved them so this is news One Year later to hear she thought her centerpieces could have used more rosesShe mentioned she saw a centerpiece at the showcase but the showcase centerpieces were not what she ordered We never cancelled an appointment on her, she wanted to "Change" her appointment to a time we did not have openWe always accommodated her the best we were able since she felt she needed several additional meetings that most brides dont require and constant phone conversations we needed to find time slots that would allow extra time for her In her signed contract it states" Substitutions:by signing this I understand flowers are part of mother nature therefore Shades may vary and certain crops may not be suitable for use, I trust Posh to make comparable substitutions if necassary." We did just that and made a comprabale sub on one of the flowers in order to provide the same shape and look of the bouquet and still provide a premium fresh flower
Refund was issued and accepted by the customer year ago .She has already been refunded for most of the cost of the bouquets She used the bouquets the entire day We have done what we could to please this customer with the refund even though according to her contract we did not have toWe did not hear from her this entire yearThe Refund was already given