Posh Shoppe

Absolutely Horrific, disrespectful customer service from a clothing boutique whose clothing somewhat looks the part of professionalism. I can't say the same for its owner and staff. I have truly been disrespected and have screenshots of the unprofessional dialog via dm from their business account to prove it! This company ships their items out behind schedule, and they do not Deliver on the posted delivery date. They constantly blame every late delivery on the post office. Saying that it's the post office fault about not scanning in the packages on time which are lies! When you call the post office with the track number, or go by your local post office branch, they will tell you that the item has not been scanned in because it has not been brought to the post off by the store. Go to their Instagram account and look under their replies to their customers who complain about slow Delivery. They blame it on the post office, or ask you to dm/email them. I followed all protocols, and when ignored, then I complained under their posts, then they proceeded to defend them selves publicly under posts, by was nasty and nonchalant in the dm. I have the screenshots to prove it. Also, they told me that I couldn't order from them anymore. Sweet Pea, I don't want too, and I will warn others as well.

Attached is a copy of our letter in response to our case (#[redacted]) A printed copy of this letter will also be sent to the Revdex.com in the mail.  We just wanted to send you an electronic copy, in case the letter arrives past the required response date. Thank you in advance for your work....

    Sincerely, Posh Shoppe SHOP:www.iheartposhshoppe.com FACEBOOK:facebook.com/iheartposhshoppe TWITTER:twitter.com/#!/Love_PoshShoppe BLOG: poshshoppe.tumblr.com     TO: Revdex.com 2600 W Shaw Lane Fresno, CA 93711   FROM: Posh Shoppe 12127 Mall Blvd Ste A276 Victorville, CA 92392 CASE ID: [redacted]     Dear Revdex.com Agent,   Thank you for taking the time to inform of us of a recent case opened with the Revdex.com. We appreciate you taking the time to look over our case, and consider the information we have to offer. We hope that this will assist you in settling the case.   Due to recent holiday operations, there was a delay in processing the customer’s refund. The customer has been refunded in FULL for the return items processed. Her refund was issued on December 14, 2016, for the amount of $109.98. You can note from your correspondence, the refund was issued PRIOR to receiving notice from the Revdex.com.    Refunds are issued typically within 24-48 hours after the package is received at our facilities. Her refund was delayed a few days, due to our increase in operations during the holiday season. As for email communications with the customer, a refund confirmation email was sent on Dec 14, 2016. This was within one business day from her last email to us on Dec 13.    The customer has since acknowledged that we have processed her refund via email. All refund processing should now be complete. Since then, we have not heard back from the customer, and we are hopeful that the customer’s concerns are now fully addressed.   We highly value when our customers take the time to reach out to us. And we are extra grateful for their understanding and patience during peak seasons, like the holidays. We hope that we can continue to strengthen our relationships with our customers, so as to avoid misunderstanding and frustrating situations such as these in the future.   Please feel free to reach out to us if further information or documentation is needed.     Sincerely,   Posh Shoppe Team