Positive Experience Training School, Inc

Initial Business Response /* (1000, 8, 2016/07/14) */
I have tried repeatedly to answer the complaint filed against my company on your website. Your website does not find the complaint at the address you provided me in the letter.
All I have to say about this complaint is the customer was very...

difficult to deal with and would not listen to instruction. She was given a discounted rate on the class and then chose to not attend classes after a reliable partner was found for her dog. When she asked me for a refund I gave her a full refund of her money paid within a few days after the request.
Have a nice day!
[redacted]
Initial Consumer Rebuttal /* (3000, 10, 2016/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
PETS did send me a refund of [redacted] I am concerned because she didn't express or extend any sense of responsibility regarding the matter. Some semblance of an apology or expression of some culpability in the complaint should have been extended on her part. Her attitude was alarming. [redacted], the involved dog, was unprofessionally almost negligently treated. However, she did promptly send a refund. I suppose expecting some measure of concern for this experience is icing on the cake. I realize a a legal complaint can't be based on the attitude of the proprietor. I have to accept that fact. THANKS YOU so much for your help. In her letter with the check, she alleged a refund would have been upon my request. It seems to me an offer for a full refund should have been EXTENDED. Again, thank you. She did send the money. I am content with that. I just had to get my frustration out.
Final Consumer Response /* (2000, 11, 2016/07/14) */