Possible Cincinnati

Initial Business Response / [redacted] (1000, 21, 2015/08/30) */ Contact Name and Title: [redacted] Contact Phone: Contact Email: [redacted] @everythingpontoon.com Mike issues were not defective productHe was not putting his seat together correctlyHe was told several time over the phone how to do ithe would not listenWe then made a video for him as to how to install the insertThe visual helped his personnel to install the insertAs far as the additional $As with all quotes there comes customer changes, which in most cases, there is an adjustment to the invoiceHis final invoice is correctour customer service is very goodWe work with all customer to make their purchase a good experienceWe want return customersBut as I am sure you are aware, no matter what you do you can't make every one happy OFFER: Initial Consumer Rebuttal / [redacted] (3000, 23, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from Everything Pontoon is completely invalidI purchased a set of seats from themOne of the seats was brokenAs they stated in their second paragraph, I was not putting my seat together correctlyI didn't buy a product where I had to put the seat togetherThe product came defective and damagedI wanted them to send a replacement where I would have sent the bad one backYes, they told me how to put it together, but I didn't buy a product where I had to put things togetherI didn't have the time to do that and I had to use my maintenance team to do it and that is not what I purchased In regards to the quote, the email that I sent as an attachment the first time had a quoteI was never told it was going to change This was such a dissatisfying experience and I believe I'm owed the $ Finally, [redacted] the owner was rude and disrespectfulHe was terrible at returning calls and responding to emails Final Consumer Response / [redacted] (4200, 28, 2015/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The price sent was never a "quote." Why would I have agreed to something that wasn't firmFurthermore, not sure why there price would have changedAgain, this whole experience has been so dissatisfying Final Business Response / [redacted] (4000, 26, 2015/09/11) */ Contact Name and Title: [redacted] / office manager We did send him a new insertIt was not damaged or defectiveThere was nothing wrong with the insert or seat in the first placebut we sent the insert in good will [redacted] talked to him many times trying to explain and after so many times of explaining and the customer not listening, he does have a tendency to become rudeI will apologize for that As far as a quote, as I said before, it is a quote and quotes change....final price is the invoice OFFER:

Initial Business Response /* (1000, 21, 2015/08/30) */
Contact Name and Title: *** ***
Contact Phone:
Contact Email: ***@everythingpontoon.com
Mike issues were not defective productHe was not putting his seat together correctlyHe was told several time over the phone how
to do ithe would not listenWe then made a video for him as to how to install the insertThe visual helped his personnel to install the insertAs far as the additional $As with all quotes there comes customer changes, which in most cases, there is an adjustment to the invoiceHis final invoice is correctour customer service is very goodWe work with all customer to make their purchase a good experienceWe want return customersBut as I am sure you are aware, no matter what you do you can't make every one happy
OFFER:
Initial Consumer Rebuttal /* (3000, 23, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from Everything Pontoon is completely invalidI purchased a set of seats from themOne of the seats was brokenAs they stated in their second paragraph, I was not putting my seat together correctlyI didn't buy a product where I had to put the seat togetherThe product came defective and damagedI wanted them to send a replacement where I would have sent the bad one backYes, they told me how to put it together, but I didn't buy a product where I had to put things togetherI didn't have the time to do that and I had to use my maintenance team to do it and that is not what I purchased
In regards to the quote, the email that I sent as an attachment the first time had a quoteI was never told it was going to change
This was such a dissatisfying experience and I believe I'm owed the $
Finally, *** the owner was rude and disrespectfulHe was terrible at returning calls and responding to emails
Final Consumer Response /* (4200, 28, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The price sent was never a "quote." Why would I have agreed to something that wasn't firmFurthermore, not sure why there price would have changedAgain, this whole experience has been so dissatisfying
Final Business Response /* (4000, 26, 2015/09/11) */
Contact Name and Title: *** *** / office manager
We did send him a new insertIt was not damaged or defectiveThere was nothing wrong with the insert or seat in the first placebut we sent the insert in good will*** talked to him many times trying to explain and after so many times of explaining and the customer not listening, he does have a tendency to become rudeI will apologize for that
As far as a quote, as I said before, it is a quote and quotes change....final price is the invoice
OFFER: