Post Consumer Brands

Thank you for informing us of the consumer contact regarding: Mr [redacted] # [redacted] Mr [redacted] sent us an email on 12/13/regarding his complaintWe sent him an email response on 12/14/We then sent a replacement coupon for free product and cents off coupon on 12/19/Please let us now if we can further assist this consumer or if you have any questions, please call us at ###-###-####Thanks again for providing this information, which helps us to better serve our customersBest Regards Rosanne [redacted] C Rosanne [redacted] CA Product Specialist | Post Consumer Brands [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ I called consumer and left a voice messageI explained we are in receipt of a letter from the Revdex.com regarding the Weight Watchers cereal she had purchasedI apologized that the cherries were hard and difficult to chewI told her we would forward her comments on to our Quality Assurance departmentI also said I was sending her a retrieval kit to return any remaining product since she had offered to send it back for Quality Assurance to reviewI stated we would be sending her a letter as well as a double refund check in the mail with the retrieval kitI said we appreciated that she took the time to share her experience with the cereal productI left my name and the toll free number for her to call with any questions A copy of our letter response to the consumer is below: [redacted] Dear Consumer, Thank you for contacting us regarding your experience with Weight Watchers(r) Oat Clusters with Cherries & AlmondsWe are sorry to learn the product you purchased was not satisfactory Our objective is to produce wholesome, quality products using only the finest ingredientsThis ensures freshness, flavor and nutrition for our customersWe shared your comments with our Quality Assurance department for review We have enclosed a stamped, self-addressed envelope and would appreciate it if you would send us the remainder of your cereal packageYour comments along with the product will be shared with our Quality Assurance department who will further investigate Thank you again for taking the time to contact usPlease use the enclosed double refund check to replace your productYou are a valued customer and we hope you will continue to enjoy our cereals Sincerely, MOM Brands Consumer Affairs Department Enclosures: Check $ - Large Return Mailer

Initial Business Response /* (1000, 8, 2016/01/06) */
Thank you for reporting this consumer complaint
We have just received your letter dated December on January 4, and received your second letter on January We do not have any contact information in our records for a Mrs***.I
have tried contacting Mrs.***,however, the number provided is no longer in serviceWe are sending a letter with reimbursement and asking the consumer to contact usPlease note the phone number you provided to us, we received an email on January 9, and sent a refund to a Mr***, *** Saint Louis, MO 63115-Thank you for your attention and please contact us with any further information you can provideRosanne HPhone ***

Initial Business Response /* (1000, 5, 2015/09/03) */
I called consumer and left a voice message. I explained we are in receipt of a letter from the Revdex.com regarding the Weight Watchers cereal she had purchased. I apologized that the cherries were hard and difficult to chew. I told her we would...

forward her comments on to our Quality Assurance department. I also said I was sending her a retrieval kit to return any remaining product since she had offered to send it back for Quality Assurance to review. I stated we would be sending her a letter as well as a double refund check in the mail with the retrieval kit. I said we appreciated that she took the time to share her experience with the cereal product. I left my name and the toll free number for her to call with any questions.
A copy of our letter response to the consumer is below:
[redacted]
Dear Consumer,
Thank you for contacting us regarding your experience with Weight Watchers(r) Oat Clusters with Cherries & Almonds. We are sorry to learn the product you purchased was not satisfactory.
Our objective is to produce wholesome, quality products using only the finest ingredients. This ensures freshness, flavor and nutrition for our customers. We shared your comments with our Quality Assurance department for review.
We have enclosed a stamped, self-addressed envelope and would appreciate it if you would send us the remainder of your cereal package. Your comments along with the product will be shared with our Quality Assurance department who will further investigate.
Thank you again for taking the time to contact us. Please use the enclosed double refund check to replace your product. You are a valued customer and we hope you will continue to enjoy our cereals.
Sincerely,
MOM Brands
Consumer Affairs Department
Enclosures:
1 Check $9.00
1 - Large Return Mailer

Thank you for informing us of the consumer contact regarding: Mr. [redacted] #[redacted]. Mr. [redacted] sent us an email on 12/13/2017 regarding his complaint. We sent him an email response on 12/14/2017. We then sent a replacement coupon for free product and cents off coupon on 12/19/2017. Please...

let us now if we can further assist this consumer or if you have any questions, please call us at ###-###-####. Thanks again for providing this information, which helps us to better serve our customers. Best Regards Rosanne [redacted]C Rosanne [redacted] CA Product Specialist | Post Consumer Brands [redacted]

In order for us to assist you further, please click on the reply link at the bottom of this email and provide us with the following required information from Mr. [redacted] regarding his product: Product Name Product UPC (numbers under bar/scanner code) Complete Best If Used By Date (Example: DEC 04 17...

CMP 12:34) please include the last letters or numbers that follow the date, including any time stamp that may appear Store name and city where product was purchased   We have also tried contacting Mr. [redacted] but were not been able to speak to him by telephone. I left a message stating I would like details regarding the incident reported. I left our toll free number ###-###-####, between the hours of 8:00 am - 4:00 pm Central Time to further discuss this matter. Thanks again for providing this information, which helps us to better serve our customers. If you have any questions, please call us at ###-###-####. Best Regards   Rosanne [redacted]A Rosanne [redacted] CA Product Specialist | Post Consumer Brands [redacted] Lakeville, MN 55044 Direct  ###-###-#### [email protected]