Post Oak Apartments

[redacted] C [redacted] is a former resident of Post Oak ApartmentsThe former resident moved out 5/31/Final Account Statements are completed by the Property ManagerThe Property Manager was hired the week of the former resident's move out and was in training through the middle of JunePost Oak apartments received help from the corporate office to complete move out walks, pictures and final account chargesThe new property manager received [redacted] C [redacted] 's dispute request in JulyThe Property Manager reviewed the account with their superior and found a discrepancyThey agreed to adjust the account from $to $Letters of Adjustments were sent out at that time[redacted] C [redacted] visited Post Oak Apartments on 8/11/She stated she wasn' t aware of the adjustment so the Property Manager provided her with a letter of the adjusted balance that reflected $The original account balance reflected itemized charges and the new balance reflects itemized charges [redacted] C [redacted] expressed agreement with the adjusted amount and paid the $ balanceIt wasn't until 8/16/that the property received the letter of complaint by the Revdex.com that she wants to remove the additional charges without prior discussion Per the visit to the office on 8/11, there was no additional request and monies were all paid on 8/11/17.A walk through with management is not required upon vacate of the [redacted] apartments homesIt is at the discretion of the office staff to continue to send reminders to all residents up until move out date as a courtesy but it can be declined if it is less than a week but reminders will still be sent in mass formIt is the discretion of the resident to know their move out date and when to schedule at their convenienceThe email generated was a reminder that you must schedule a walk through a week ahead.The former account # [redacted] is placed with Post Oak's account manager for all former accounts, National Credit SystemsWe are not able to remove the file from them but we are able to inform them that there is a dispute and provide them with the adjusted amountAll former accounts that have balances are sent to National Credit SystemsThey make contact with the former resident of their account to make payment arraignmentsIf contact is not made within days then the account is placed in "collect io n status"The property manager informed NCS of the dispute and adjustment to ensure they were not placed in collection status but the account still is with the company National Credit Systems.We will be happy to help you evaluate and further review or request that are madeAt this time the charges are $and they are paid in full

To whom it may concern, Upon reviewing the complaint issued to the Revdex.com, there were a few factual discrepancies in the account as it was presentedI did in fact receive pictures from the guarantor, however, none of these pictures displayed any of the areas charged for cleaning,
including the primary living areaThey were instead pictures of light fixtures, the washer and dryer, and the toilet (the flooring around which was noted on the mocondition form, and was not a charge upon move out). The charges, $in total, were for cleaning and floor repairs to a large scratch in the living room floorThe guarantor also stated that they had paid a deposit and sent a copy of a form that they believe reflected thisThe form showed a $rent concession, or credit, which was given to them as a new lease bonus and is reflected in the resident ledgerOur property does not require deposits and there is no record of any deposit being paid on the apartment for any reasonLastly, our Christmas party was two weeks before the lease expiration date of the resident, so the apartment would not have been walked two weeks before move outEarlier today, before receiving the complaint, I spoke to the guarantor again stating that we would agree to accept half of the payment for the damages and cleaning on the apartment. They agreed to thisAll of this has been handled within a week of the resident's initial contact, so while I cannot speak to the experiences of others, I am not certain when the guarantor believes anyone has quit responding or turned their account over to collectionsAll of the damages and cleanings have many supporting pictures, all showed to the guarantor, which I will attach a few of to display the discrepanciesSincerely, *** *** Assistant Property Manager Post Oak Apartments ***

Complaint: [redacted]
I am rejecting this response because:1. Regardless of whether the new property manager was hired the week of my move out, the properties were turned by corporate, and corporate performed a move-out evaluation of my apartment without ever looking at my move-in statement that reported that missing paint, nail holes, stained walls, etc. (I know these reports are still in my file because I got a copy of my file on Saturday, August 12, 2017) or the information in my file that I moved into the apartment on the same day another tenant moved out without Post Oak ever performing a move-out evaluation for that tenant or having a cleaning crew come in. 2. The adjustment to $160 is therefore not sufficient because I am still being charged $160 for the aforementioned painting needs even though I reported those to be problems with the apartment from a previous tenant. 3. On August 11 and 12, 2017, when I visited Post Oak, I was assured verbally and in the writing referenced in the August 17, 2017, response to my complaint by Property Manager [redacted] that our account with the debt collector had already been cancelled. Upon further inquiry to the debt collection company, our account had yet to be cancelled and in fact was not cancelled until Wednesday August 23, 2017, which was confirmed in writing on August 24. Although our creditor scores were therefore unaffected, it took weeks of hassling with Post Oak and the collection agency to insure this. 4. On the August 11 visit to Post Oak, we only agreed to pay the painting fees because our credit scores were at risk, including a parent who cosigned three years ago at the start of law school. That third party's score should not be affected by our dispute with Post Oak. We felt pressure to ensure that account got closed because Post Oak turned us over to a collection agency despite the fact that we were in negotiations with them disputing our balance, so we clearly cannot trust Post Oak to negotiate fairly. In August 17, 2017, response to my complaint by Property Manager [redacted] she states they could not remove the account with the collection agency but they could adjust it downward; although that is a kind consolation prize, they turned in an adjusted amount that we still disputed. Therefore, we felt forced to pay that amount to close the account with the collection agency and pursue a refund through other means. 
Sincerely,
[redacted]

[redacted] C. [redacted] is a former
resident of Post Oak Apartments. The former resident
moved out 5/31/2017. Final Account Statements are completed by the Property Manager. The
Property Manager was hired the week of the former
resident's move out and was in training
through the middle of June. Post...

Oak apartments received help from the corporate office to complete move out walks, pictures and final account charges. The new property manager received [redacted] C. [redacted]'s dispute request in July. The Property Manager
reviewed the account with their superior and found
a discrepancy. They agreed to adjust the account from $350.00 to $160.00. Letters of
Adjustments were sent out at that time.[redacted] C. [redacted] visited Post Oak
Apartments on 8/11/17. She stated she wasn' t aware of the adjustment so the Property Manager provided her
with a letter of the adjusted balance that reflected
$160.00. The original account balance reflected 10 itemized
charges and the new balance reflects 3 itemized charges. [redacted] C. [redacted] expressed agreement with the adjusted amount and paid the $160.00
balance. It wasn't until 8/16/2017 that the property received the letter of complaint by the
Revdex.com that she wants to remove the additional charges without prior discussion.
Per the visit to the office on 8/11, there was no additional request and monies were all paid on 8/11/17.A walk through with management is not required upon vacate of the [redacted] apartments homes. It is at the discretion of the office staff to continue to send reminders to all residents up until move out date as a courtesy but it can be declined if it is less than a week but reminders will still be sent
in mass form. It is the discretion of the resident to know their move out date and when to schedule at their convenience. The
email generated was a reminder that you must schedule a walk through a week ahead.The former account #[redacted] 7 is placed with Post Oak's account manager for all former
accounts, National Credit Systems. We are
not able to remove the file from them but we are able to inform them that there is a dispute and provide them with the adjusted amount. All former accounts that have balances are sent to National Credit Systems. They make contact with the former resident of their account to make payment arraignments. If contact is not made within 65
days then the account is placed in "collect io
n status". The property manager informed NCS of the dispute and adjustment to ensure they were not placed in collection status but the account still is with the
company National Credit
Systems.We will be happy to help you evaluate and further review or request that are made. At this
time the charges are
$160.00 and they are paid in full.

Complaint: [redacted]
I am rejecting this response because: Correct, there are a few factual discrepancies in the account as it was presented by the Assistant Manager. My son lived here two years. He gave his 30 day notice and told them he might be moving out two weeks early. He was given no move out paperwork to follow.  Once he had precise plans, he went back to the office and told them he would be moving out December 16. He was told to come in on that Saturday to get them for the walk through, since December was not a busy time, they could do it. I went with my son to the office at 11am on December 16 and the kid said he was to busy decorating for the Christmas party and to just give him the keys. We went back to the apartment and took pictures. This week, the Assistant Manage did call me and the conversation went, we discussed the charges with our Manager and we have agreed to half it with you. I told him I was not happy about that decision and his response was, I know and hung up.   Reading many reviews on this complex it sounds like they are applying false charges, not responding, then just forwarding the amount onto collections. It seems like the complex is using the "college town" mentality and abusing it, as they know these graduates are from out of state and can not get back to do anything.I am willing to pay $50 to this complex. However, I want a new statement with that amount adjusted so there is no confusion in the facts and it does not get turned over to collections.   [redacted]