Post Planner, Inc.

Complaint:***I am rejecting this response because:
That information about the time frame of my contract is inaccurate! The point is, you can't charge someone more than what they paid originally without giving them notification I never asked to be bumped up to another tier I do not wish to continue this service and I am not happy AT all with the company I wasn't asking you to do anything crazy You have a 100% satisfaction and I am not satisfied I do not appreciate the inability to talk to someone at your "fake" number All you have to do is refund the money and agree that you have an unhappy customer If this would have been done in the first place I would have come back to you in a few months I was just looking to gain some more clients and build up my reserve To me it seems like a power struggle for you, and I have also repeatedly asked to deal with someone other than you! This company has refused to let me talk to anyone else, and this Scott is incredibly rude and condescending Please understand if you are reading this and considering using this company, you are setting yourself up for a big problem in the future Sincerely,*** ***

Complaint: ***I am rejecting this response because: as you can clearly see, the account has not been used for several months and I was billed for the renewal before it actually began It is immoral to charge me for something you can see for yourself I didn't use and no longer need or want Giving me additional months of a product I DON'T USE does absolutely nothing for me What is the point in that? I would like a refund of my money Sincerely,*** ***

As mentioned, the Annual Plan was agreed upon by you at signupYou were given full access to Post Planner at that timeAccess was only limited when you'd filed a complaint with your bankOnce we received confirmation that the refund was denied by your bank, we re-authorized your account
The claim that you couldn't access your account is false
My apologies for any confusionThe offer still stands - we'd like to help you get back into the app and make the most of itYou are able to login now and gain access to your original account
***

Complaint: ***I am rejecting this response because: I have no use for it, hence it not being used I'm not sure what's difficult to understand According to your company's response to me, APRIL is when the renewal actually goes into effect You all charge upto months prior...so how is it impossible to issue a refund? It's ***Sincerely,*** ***

Hi,
Apologies for the inconvenience caused.
The pro-rated refund of $has been processed for the user.
Thanks!

Hi ***
Thank you for taking the time to communicate your frustrationsWe're sorry to hear that your experience with Post Planner did not meet your expectations.
I want to take a moment to address your concerns and clarify details regarding your claims
On *** *** *** ** *** ***
you signed up for our Master annual plan at $** per month, billed annually for a total of $***You can see that it clearly states this on the Post Planner pricing page
You also agreed to that plan and the conditions as outlined in our Terms of Service prior to your payment. You are able to cancel within the first days of your subscription or anytime prior to the renewal cycle (days prior to term), but there is no cancellation request from you on file
While all charges were agreed upon by you during signup, we do want to make every attempt to regain your confidenceYour account remains active through *** *** ***We've added additional months to your plan for freeAll you need to do is log back into your account and you have full access
Do be advised that your account has been set to cancel at the end of the termTo be clear, you will not be charged again
Thank you for your patience and understanding
*** ***

CompI am rejecting this response because:
Scott,
I think you are COMPLETELY missing the point of my complaint Clearly you did not provide good notification of what I was getting myself into, otherwise I wouldn't have this complaint in the first place I would have just cancelled my plan I paid MORE than I did the prior year, and I didn't want to continue services with your company This all could have been avoided if when I tried contacting your "fake" phone number, I was able to speak with someone instead of a constant back and forth through email You don't provide ample notification that your customers are going to "auto" renew I have plenty of subscription type services I subscribe to, and I have never had this issue I feel like your company tries to avoid notification, so that this exact situation will occur The main point is this: you have a VERY unhappy consumer I have nothing but negative things to say about your company This all could have been resolved with a simple refund, but instead you continued to argue I am not sure how long this company has been in business, but I have been working in a field that is customer service related for almost years A word of advice to your company, sometimes it is not worth an argument for all of the negative feedback you will receive In this case, I have nothing positive to share about Post Planner, and I would advise anyone that was thinking of signing up about the miscommunication they may receive Sincerely,*** ***

*** sorry for any confusion or bad experience you may have had with our appDefinitely not what we want
But I do want to clarify a few things and make clear that the charges made to your account, and all user's accounts, are valid and agreed upon during signup
On 5-30-** you signed up for
our Love plan at $* per month.
On 7-3-** you accepted an offer to upgrade to the annual plan, which is normally $** per month, using a coupon that reduced the price by 40%Your charge that day with a prorated credit and the coupon was only $***
Your plan came up for renewal on 4-24-** per our Terms of Service, which is days before the month anniversary dateON that date you were charged a prorated amount of $*** for the $** per year plan.
On top of that we upgraded you at no cost to our Guru annual plan, which is $*** per year, giving you a $** discount off of that planAnd moving forward you'd only pay the originally agreed upon annual price of $** but get the $*** per year plan.
These charges were 100% in line with the Terms of service agreed upon during signupThose can be referenced here: https://www.postplanner.com/terms
We hope you continue to use the app and consider us again in the futureWe are here to help you succeed in any way possible
Thanks,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

[redacted],
 
We really appreciate your response and sorry for any confusion or hard feelings that may have occurred from this. Never our intentions of course.
Just to clear things up you were not upgraded without your knowledge. All upgrades are done by users inside the app or by request.
The last upgrade was done on your agreed upon renewal date and was for free. You were not charged for that upgrade, only for the annual renewal agreed upon for the lower plan. 
We'd love to have you back as a customer at any point and will do our best to help you use the app and succeed with it. 
On 5-30-** you signed up for our Love plan at $* per month. 
On 7-3-** you accepted an offer to upgrade to the annual plan, which is normally $** per month, using a coupon that reduced the price by 40%. Your charge that day with a prorated credit and the coupon was only $[redacted].
Your plan came up for renewal on 4-24-** per our Terms of Service, which is 90 days before the 12 month anniversary date. ON that date you were charged a prorated amount of $[redacted] for the $** per year plan. 
On top of that we upgraded you at no cost to our Guru annual plan, which is $[redacted] per year, giving you a $96 discount off of that plan. And moving forward you'd only pay the originally agreed upon annual price of $** but get the $[redacted] per year plan. 
These charges were 100% in line with the Terms of service agreed upon during signup. Those can be referenced here: https://www.postplanner.com/terms
We hope you continue to use the app and consider us again in the future. We are here to help you succeed in any way possible.
Thanks,
Scott Ayres

Complaint: [redacted]I am rejecting this response because:they are continuing to be dishonest . The access to my account was blocked .I sent a picture to my credit card company of the screenshot when I attempted to log in and received the message notifying me the account was blocked and that I needed to contact PostPlanner. When I did contact them, I received no response. Until I got the Revdex.com involved. . They have again refused to respond to my last 2 emails. They did not provide services they charged me for. Unbelievably unethical actions again and again by this company. I am terribly disappointed and disgusted with their business practices. I don't understand how any company can get away with this. Devastating. I am literally sick over all of this. 
 
Sincerely,[redacted]

Hi [redacted]
Thank you for taking the time to communicate your frustrations. We're sorry to hear that your experience with Post Planner did not meet your...

expectations. 
I want to take a moment to address your concerns and clarify details regarding your claims.
On [redacted] you signed up for our Master annual plan at $** per month, billed annually for a total of $[redacted]. You can see that it clearly states this on the Post Planner pricing page.
You also agreed to that plan and the conditions as outlined in our Terms of Service prior to your payment. You are able to cancel within the first 30 days of your subscription or anytime prior to the renewal cycle (90 days prior to term), but there is no cancellation request from you on file.
While all charges were agreed upon by you during signup, we do want to make every attempt to regain your confidence. Your account remains active through [redacted]. We've added 7 additional months to your plan for free. All you need to do is log back into your account and you have full access.
Do be advised that your account has been set to cancel at the end of the term. To be clear, you will not be charged again.
Thank you for your patience and understanding.
[redacted]

Complaint: [redacted]I am rejecting this response because:PostPlanner suspended my account for months (without notifying me) so that I could not provide my credit card company with the necessary information to dispute the initial claim. Then they turned around and billed me for that time the account was suspended. I do not want additional months of service from this company. I just want to pay for the time I had access to it and used it. I do not wish to do business with or advertise for a company with deceptive, unethical practices. Sincerely,[redacted]

As mentioned, the Annual Plan was agreed upon by you at signup. You were given full access to Post Planner at that time. I'm sorry you weren't able to take advantage of the tool during your subscription. That's why we've extended your subscription at no charge to you.
My apologies for any confusion. The offer still stands - we'd like to help you get back into the app and make the most of it. You are able to login now and gain access to your account.
[redacted]Tell us why here...

Hi [redacted],Thank you for taking the time to communicate your frustrations. We're sorry to hear that your experience with Post Planner did not meet your expectations. I want to take a moment to address your concerns and clarify details regarding your claims.On [redacted] at [redacted]PM EDT you...

signed up for our Love annual plan at $* per month, billed annually for a total of $**. You then used a coupon and received $** off the original price bringing your total amount charged to $**.You agreed to that plan and renewal as outlined in our Terms of Service prior to your payment. You are able to cancel within the first 30 days of your subscription or anytime prior to the renewal cycle (90 days before term), but there is no cancellation request from you on file.On [redacted] your plan entered it's renewal period. Your annual account was renewed and upgraded to our Guru plan at no extra charge. It was our way of saying thank you for your loyalty.While all charges were agreed upon by you during signup, we do want to make every attempt to regain your confidence. Your account remains active through [redacted]. We've also added 6 additional months to your plan for free. All you need to do is log back into your account and you have full access.Do be advised that your account has been set to cancel at the end of the term. To be clear, you will not be charged again.Thank you for your patience and understanding.[redacted]