Post Planner

[redacted] , We really appreciate your response and sorry for any confusion or hard feelings that may have occurred from thisNever our intentions of course Just to clear things up you were not upgraded without your knowledgeAll upgrades are done by users inside the app or by request The last upgrade was done on your agreed upon renewal date and was for freeYou were not charged for that upgrade, only for the annual renewal agreed upon for the lower plan We'd love to have you back as a customer at any point and will do our best to help you use the app and succeed with it On 5-30- [redacted] you signed up for our Love plan at $ [redacted] per month On 7-3- [redacted] you accepted an offer to upgrade to the annual plan, which is normally $ [redacted] per month, using a coupon that reduced the price by 40%Your charge that day with a prorated credit and the coupon was only $*** Your plan came up for renewal on 4-24- [redacted] per our Terms of Service, which is days before the month anniversary dateON that date you were charged a prorated amount of $ [redacted] for the $ [redacted] per year plan On top of that we upgraded you at no cost to our Guru annual plan, which is $ [redacted] per year, giving you a $discount off of that planAnd moving forward you'd only pay the originally agreed upon annual price of $ [redacted] but get the $ [redacted] per year plan These charges were 100% in line with the Terms of service agreed upon during signupThose can be referenced here: https://www.postplanner.com/terms We hope you continue to use the app and consider us again in the futureWe are here to help you succeed in any way possible Thanks, Scott Ayres

As mentioned, the Annual Plan was agreed upon by you at signupYou were given full access to Post Planner at that timeI'm sorry you weren't able to take advantage of the tool during your subscriptionThat's why we've extended your subscription at no charge to you My apologies for any confusionThe offer still stands - we'd like to help you get back into the app and make the most of itYou are able to login now and gain access to your account [redacted] Tell us why here

Hi [redacted] ,Thank you for taking the time to communicate your frustrationsWe're sorry to hear that your experience with Post Planner did not meet your expectationsI want to take a moment to address your concerns and clarify details regarding your claims.On [redacted] at ***PM EDT you signed up for our Love annual plan at $ [redacted] per month, billed annually for a total of $**You then used a coupon and received $ [redacted] off the original price bringing your total amount charged to $**.You agreed to that plan and renewal as outlined in our Terms of Service prior to your paymentYou are able to cancel within the first days of your subscription or anytime prior to the renewal cycle (days before term), but there is no cancellation request from you on file.On [redacted] your plan entered it's renewal periodYour annual account was renewed and upgraded to our Guru plan at no extra chargeIt was our way of saying thank you for your loyalty.While all charges were agreed upon by you during signup, we do want to make every attempt to regain your confidenceYour account remains active through [redacted] ***We've also added additional months to your plan for freeAll you need to do is log back into your account and you have full access.Do be advised that your account has been set to cancel at the end of the termTo be clear, you will not be charged again.Thank you for your patience and understanding[redacted]

Hi [redacted] Thank you for taking the time to communicate your frustrationsWe're sorry to hear that your experience with Post Planner did not meet your expectations I want to take a moment to address your concerns and clarify details regarding your claims On [redacted] you signed up for our Master annual plan at $ [redacted] per month, billed annually for a total of $***You can see that it clearly states this on the Post Planner pricing page You also agreed to that plan and the conditions as outlined in our Terms of Service prior to your paymentYou are able to cancel within the first days of your subscription or anytime prior to the renewal cycle (days prior to term), but there is no cancellation request from you on file While all charges were agreed upon by you during signup, we do want to make every attempt to regain your confidenceYour account remains active through [redacted] ***We've added additional months to your plan for freeAll you need to do is log back into your account and you have full access Do be advised that your account has been set to cancel at the end of the termTo be clear, you will not be charged again Thank you for your patience and understanding [redacted]