[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
They bent the truth (just a little) the offered me a space heater twiceOnce days after and I was still getting heat, when they would fixed it and leave in the morning it would be 2/27/after there guy cleaned the heater first time he left and blew cold air hours while I was trying to get in touch with emergency line times that day I started at 2:30p.m., 4:10p.m5:45p.mand last time 8:10p.mno one showed up Saturday or Sunday that is when I had NO HEAT and took the space heater Monday 2/29/The snow plowing like I said was hours after it stopped and the other owners before at least plow a spot that we can get to our cars, nothing was plowedWe will see about the late fees and letting me ketch up with the rent when I go back to work ( it states snow removal by owners not hours after it stop at least make a path we can walk to shovel our cars out sorry I had to go to work which I didn't make anyway cause I hurt myself and no one cleaned the heater in years I'm in this aptthe HVAC guy said it was horrible don't blamed it on my cats and dust, should be cleaned every 2-3yrsI was toldLike I said we will see about the rent and letting me ketch up once I'm back to work (GOD WILLING) March 20thThank you for listening and I will keep in touch about the rent and late fees
March 9, 2016To Whom It May Concern:Post Road Management, LLC took over management of [redacted] Apartments located at [redacted] in Whitehall, PA in May of 2014. Please review the following points in response to complaints submitted by the tenant in apartment [redacted] at [redacted] Apartments (formerly...
known as [redacted])1. Regarding the rent increase: Rents were raised to bring the units closer to market value and due to higher operating expenses. Since Post Road Management took over, all windows and sliding patio doors have been replaced in both common areas and apartments. The common hallways and stairwells have all been painted and had the carpet replaced. The landscaping surrounding the building was all redone. New lighting and tile has been installed in our entrance. The elevator was also refinished.2. Previous management allowed tenants to have 2 pets per apartment. In May of 2014, Post Road Management changed the pet policy. As of that time new residents were not permitted to have pets. The policy change did not affect current residents who already had pets.. The tenant, however applied with a shelter to adopt another cat after one of hers passed away, even given the new policy. The shelter through which she wanted to adopt called our main office location and asked if pets were allowed at [redacted] Apartments. The receptionist explained our policy to the shelter and they in turn contacted the tenant telling her they would not be able to let her adopt another pet. At this point the tenant emailed us on October 22, 2015 (she also stopped in the office to explain the same day) letting us know 1 of the 2 cats she had passed away and she had applied to adopt another cat, but had been told she was not allowed by the shelter. We explained that was our new policy, but that we would consult the Owners about her specific circumstance to see if they would make an exception. We made the request and let her know the same day, 10/22/15 that she was approved for the exception and was permitted to get another cat. We also contacted the shelter to inform them that she was permitted to have another cat in her apartment and as such she now has 2 cats in her apartment.3. In October of 2014 all tenants of [redacted] Apartments were notified that the smoking policy was changing, effective immediately. Smoking would no longer be permitted inside the apartments as it was under previous management. Smoking was never permitted in common areas. Under the new policy smoking is allowed on each apartment patio or balcony. The change to the policy was made in consideration for the health and safety of all residents and staff.4. Regarding the snow and injury complaint: We received 31 inches of snow on January 23 and 24, 2016. Due to the amount of snow received in such a short time many city and township roads were not plowed which meant that the contractor hired for snow removal at [redacted] Apartments was not immediately able to access the property to plow and shovel, however, contractors arrived to the property to plow and shovel the same day the snow stopped, January 24, 2016. Sidewalks were shoveled and the parking lots plowed, however the contractors do not shovel around each individual car as that is the individual tenant's responsibility. We have allowed the tenant to make payments towards her overdue rent balance as well as waived late fees for her. We have always honored her payment plan requests when she was unable to pay her rent on time and refrained from filing a complaint against her.5. The tenant first contacted us regarding her heat not working properly on February 19, 2016. The heat issue took several attempts to fully resolve, however we responded to each request she made(in person, via phone, email and the online tenant portal) the same day every time. We sent multiple maintenance technicians as well as a licensed contractor. Each time they made sure the heat was working properly before leaving. We also offered her space heaters multiple times to use while we worked to fully resolve the heat issue. We told her to submit her electric bills when she receives them so we can review and offer her a credit on her rent account. The thermostat was replaced on 2/19/16 and again on the 2/22/16. Both limit switches were also replaced on 2/22/16 by our maintenance technician. On 2/24/16 two of our technicians checked the unit. The return air vent was clogged with cat hair, dust, etc. from the apartment not being kept clean. The closet where the HVAC system us located was also dirty from cat hair and dust. They cleaned the return air vent and floor of closet making sure the heat worked when they left. On 2/26/16 we had a licensed HVAC contractor check the system. He let us know the coils needed to be cleaned. He was notable to clean them that day, but made sure the heat was working temporarily when he left. On 2/27/16 our maintenance technician went to the apartment to clean the coils and made sure the heat was working before leaving. On 2/29/16 the HVAC contractor came back and cleaned the coils again and also made adjustments to the limit switches. Our maintenance technician accompanied the contractor and they agreed everything was working properly before leaving. Tenant finally agreed to take a space heater on 2/29/16 complaining the heat was still not working. Our technicians checked the system again and found nothing wrong. On 3/2/16 our technicians used a temperature scanner to test the air coming out of all vents and in the room itself. The air coming out of the vents in every room was between 80-83 degrees. The thermostat was set at 68 and reading 68. They set it to 70, heat came on, room temperature reached 71 and heating system shut off. The tenant came to the office on March 2, 2016 and agreed the heat was working properly. She requested to keep the space heater for a few more days and we agreed to that.We are hopeful that this response satisfactorily explains all circumstances described by the tenant. If however anyone should need further information or clarification, please feel free to contact our office.Sincerely,Post Road Management, LLCManaging Agent
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
They bent the truth (just a little) the offered me a space heater twiceOnce days after and I was still getting heat, when they would fixed it and leave in the morning it would be 2/27/after there guy cleaned the heater first time he left and blew cold air hours while I was trying to get in touch with emergency line times that day I started at 2:30p.m., 4:10p.m5:45p.mand last time 8:10p.mno one showed up Saturday or Sunday that is when I had NO HEAT and took the space heater Monday 2/29/The snow plowing like I said was hours after it stopped and the other owners before at least plow a spot that we can get to our cars, nothing was plowedWe will see about the late fees and letting me ketch up with the rent when I go back to work ( it states snow removal by owners not hours after it stop at least make a path we can walk to shovel our cars out sorry I had to go to work which I didn't make anyway cause I hurt myself and no one cleaned the heater in years I'm in this aptthe HVAC guy said it was horrible don't blamed it on my cats and dust, should be cleaned every 2-3yrsI was toldLike I said we will see about the rent and letting me ketch up once I'm back to work (GOD WILLING) March 20thThank you for listening and I will keep in touch about the rent and late fees
March 9, 2016To Whom It May Concern:Post Road Management, LLC took over management of [redacted] Apartments located at [redacted] in Whitehall, PA in May of 2014. Please review the following points in response to complaints submitted by the tenant in apartment [redacted] at [redacted] Apartments (formerly...
known as [redacted])1. Regarding the rent increase: Rents were raised to bring the units closer to market value and due to higher operating expenses. Since Post Road Management took over, all windows and sliding patio doors have been replaced in both common areas and apartments. The common hallways and stairwells have all been painted and had the carpet replaced. The landscaping surrounding the building was all redone. New lighting and tile has been installed in our entrance. The elevator was also refinished.2. Previous management allowed tenants to have 2 pets per apartment. In May of 2014, Post Road Management changed the pet policy. As of that time new residents were not permitted to have pets. The policy change did not affect current residents who already had pets.. The tenant, however applied with a shelter to adopt another cat after one of hers passed away, even given the new policy. The shelter through which she wanted to adopt called our main office location and asked if pets were allowed at [redacted] Apartments. The receptionist explained our policy to the shelter and they in turn contacted the tenant telling her they would not be able to let her adopt another pet. At this point the tenant emailed us on October 22, 2015 (she also stopped in the office to explain the same day) letting us know 1 of the 2 cats she had passed away and she had applied to adopt another cat, but had been told she was not allowed by the shelter. We explained that was our new policy, but that we would consult the Owners about her specific circumstance to see if they would make an exception. We made the request and let her know the same day, 10/22/15 that she was approved for the exception and was permitted to get another cat. We also contacted the shelter to inform them that she was permitted to have another cat in her apartment and as such she now has 2 cats in her apartment.3. In October of 2014 all tenants of [redacted] Apartments were notified that the smoking policy was changing, effective immediately. Smoking would no longer be permitted inside the apartments as it was under previous management. Smoking was never permitted in common areas. Under the new policy smoking is allowed on each apartment patio or balcony. The change to the policy was made in consideration for the health and safety of all residents and staff.4. Regarding the snow and injury complaint: We received 31 inches of snow on January 23 and 24, 2016. Due to the amount of snow received in such a short time many city and township roads were not plowed which meant that the contractor hired for snow removal at [redacted] Apartments was not immediately able to access the property to plow and shovel, however, contractors arrived to the property to plow and shovel the same day the snow stopped, January 24, 2016. Sidewalks were shoveled and the parking lots plowed, however the contractors do not shovel around each individual car as that is the individual tenant's responsibility. We have allowed the tenant to make payments towards her overdue rent balance as well as waived late fees for her. We have always honored her payment plan requests when she was unable to pay her rent on time and refrained from filing a complaint against her.5. The tenant first contacted us regarding her heat not working properly on February 19, 2016. The heat issue took several attempts to fully resolve, however we responded to each request she made(in person, via phone, email and the online tenant portal) the same day every time. We sent multiple maintenance technicians as well as a licensed contractor. Each time they made sure the heat was working properly before leaving. We also offered her space heaters multiple times to use while we worked to fully resolve the heat issue. We told her to submit her electric bills when she receives them so we can review and offer her a credit on her rent account. The thermostat was replaced on 2/19/16 and again on the 2/22/16. Both limit switches were also replaced on 2/22/16 by our maintenance technician. On 2/24/16 two of our technicians checked the unit. The return air vent was clogged with cat hair, dust, etc. from the apartment not being kept clean. The closet where the HVAC system us located was also dirty from cat hair and dust. They cleaned the return air vent and floor of closet making sure the heat worked when they left. On 2/26/16 we had a licensed HVAC contractor check the system. He let us know the coils needed to be cleaned. He was notable to clean them that day, but made sure the heat was working temporarily when he left. On 2/27/16 our maintenance technician went to the apartment to clean the coils and made sure the heat was working before leaving. On 2/29/16 the HVAC contractor came back and cleaned the coils again and also made adjustments to the limit switches. Our maintenance technician accompanied the contractor and they agreed everything was working properly before leaving. Tenant finally agreed to take a space heater on 2/29/16 complaining the heat was still not working. Our technicians checked the system again and found nothing wrong. On 3/2/16 our technicians used a temperature scanner to test the air coming out of all vents and in the room itself. The air coming out of the vents in every room was between 80-83 degrees. The thermostat was set at 68 and reading 68. They set it to 70, heat came on, room temperature reached 71 and heating system shut off. The tenant came to the office on March 2, 2016 and agreed the heat was working properly. She requested to keep the space heater for a few more days and we agreed to that.We are hopeful that this response satisfactorily explains all circumstances described by the tenant. If however anyone should need further information or clarification, please feel free to contact our office.Sincerely,Post Road Management, LLCManaging Agent