This customer did not have a good experience with his mechanic, first told him to buy an engine, then a transmission then a transfer caseStandard Policy is to charge a 25% restock fee on parts returned not needed to cover the labor we incurred to pull the part out of the vehicleThe customer was refunded on 4/less 25% for the transmissionThe customer was refunded in full 4/for the engine, in a effort to appease his frustrationComplaint has been resolved
This customer did not have a good experience with his mechanic, first told him to buy an engine, then a transmission then a transfer caseStandard Policy is to charge a 25% restock fee on parts returned not needed to cover the labor we incurred to pull the part out of the vehicleThe customer was refunded on 4/less 25% for the transmissionThe customer was refunded in full 4/for the engine, in a effort to appease his frustrationComplaint has been resolved