Post Scan Mail Reviews (7)
To Whom It May Concern,We have issued a full credit back to the customer Is this going to be posted on our account and do you need anything else from us.We look forward to your response.Thank you, [redacted] PostScan [email protected]
Hi [redacted] , We apologize for the confusion that we encountered regarding our account cancellation process last yearWe had been switching out and upgrading some of our back end systems, which is what caused an email to be sent erroneously claiming that your account was canceled before it really wasOur processes are now fully built to avoid situations like thisWe already refunded most of the cost of the service over the last six months, and last week we provided the last piece of the full refund to which you are entitledWe apologize that it took longer than it should have for you to receive the rest of this refund If you have any other questions, please email or call 1(800) 624- Our hours of operations are Monday through Friday from am to 5:pm(pacific time) Revdex.com complaint # [redacted] is fully resolved Regards, [redacted] PostScan Mail [email protected] 800-624-
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have gotten no refund or correspondence from Post Scan MailThis company has not sent me any email, no phone call, no regular mailNo refund to my credit card on file or check in mail or attempt to refund me. I will not close my mail account until I a receive refundIn addition it is 4/21/the last upload of mail was on 4/5/and I was charged on 4/9/2018; they still have not uploaded my new mailAlso every time I go to website I have an issue logging into my account, it never works properlyI have no idea what the company is referencing residential when I filled out postal form and have a personal mail boxI have emails from Post Scan Mail directing me to forward mail from my residential address to their address and in one email they confirmed they forwarded the mail for meI have been using this address for years and obviously it shows on my credit profile whether or not it’s residentialThey have other customers receiving exact same mail and are encouraged to send all mail to this addressI am pretty sure part of the contract is not to keep gift cards and credit cardsI have advertisements and directions from the company to send mail Post Scan MailInstead of address the serious issue of mail being lost by carelessness or maliciousness you continue to come after me but clearly you are in the business of collecting mail so where is the mail?Thank You *** ***714-353-
Ms***'s rejection of our reasonable offer leads us to believe that this customer is taking advantage of the Revdex.com platform to unjustly slander our company's nameWe have reviewed her response and found that a lot of the issues that Ms*** lists in this upd***d reply are not stemming from our mail processing, but her misuse of our serviceThe addresses we provide are not intended for residential purposes, and any unauthorized use of the addresses is a violation to PostScan Mail's terms and conditionsThe claims of "other fees" have no substance in this repudiation, as we clearly list all of our fees on our website and our support staff is available for clarifications on any of the listed fees as wellPostScan Mail accepts this customer's settlement of $360.00, again with the condition that the business relationship between Ms*** and PostScan Mail arrives at a permanent conclusionHer account must be closed and she must either recycle, forward, or pick up the remaining mail items in her account prior to doing so
While we understand that Ms*** is unsatisfied with our service, we do not agree with her claims of advertisement, which we believe are libelousPostScan Mail advertises a virtual mail service, which we diligently provide to the best of our capacity as advertised on all platformsWe clearly
st*** the type of addresses that we offer, and also list the features of each address on our websiteThe software issues experienced by Ms*** are due in large part to user errorWe believe this to be true based on the numerous times that Ms*** has contacted our support staff via phone, email, and chatWere there any merit to Ms***’s claims about the malfunction of our app or website, we would receive more complaints from other customersSince this is not the case, and again due to the nature of the support calls with Ms***, we can safely infer that the technical issues experienced by her are for the most part due to user errorWe reject the claim about lost mail, as we can confirm that our operations team shipped out items when and as requested by the recipientWhen forwarding an item, the recipient has the option to specify if they would like a tracking number, which is not included in most first class shipments by defaultBecause we specialize in receiving and digitizing mail, our Terms and Conditions release us from responsibility for mail before it arrives and once the mail item leaves our facilityThus, Ms***’s lost mail claim has no bearing on the service we provideAdditionally, as st***d on our website and contrary to Ms***’s claims, we do not include junk mail in our customers’ mail item countAll junk mail is immedi***ly recycled, so our customers don’t even see itIn response to Ms*** ***’s complaint, we would like to offer a resolution by way of a settlement (as proposed by her) for years’ subscription fees totaling $The only condition we require is the termination of all forms of business relationship with Ms*** ***Her account must be closed and she must either recycle, forward, or pick up the remaining mail items in her account prior to doing so
We apologize for the confusion that we encountered regarding our account cancellation process last year. We had been switching out and upgrading some of our back end systems, which is what caused an email to be sent erroneously claiming that your account was canceled before it really...
was. Our processes are now fully built to avoid situations like this. We already refunded most of the cost of the service over the last six months, and last week we provided the last piece of the full refund to which you are entitled. We apologize that it took longer than it should have for you to receive the rest of this refund.
If you have any other questions, please email or call 1(800) 624-5866. Our hours of operations are Monday through Friday from 8 am to 5:30 pm. (pacific time)
Revdex.com complaint #[redacted] is fully resolved.