Although we understand that this student would like to make payments through her online student account, the ability to pay online is provided to currently enrolled students only Since this student is not currently enrolled, she no longer has access to an online student account As we have explained to her, she is welcome to make payments on her account by credit card, check or money order We have held off on sending her account to an outside collections agency as we prefer to try and resolve account issues directly with students whenever possible We encourage the student to follow up with our student accounts office as quickly as possible to make arrangements to pay her outstanding balance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much for your support with this matter Sincerely, [redacted]
The student initially enrolled at Post University with a clear understanding that she had less than her full eligibility available to complete her degree because she had already used part of her funding at a different university With this knowledge she had time to financially plan how she would complete her degree when her limits were met Periodically she was provided award letters which included the amounts that reduced her remaining aggregate loan availability These were issued on the following dates: Award Letter Issued 7/26/Award Letter Issued 4/12/Award Letter Revision Issued 9/24/Award Letter Revision Issued 10/21/Award Letter Issued 3/3/Award Letter Issued 7/9/Award Letter Issued 4/9/In each instance the student was reminded to “visit the [redacted] to review the balances for her Federal Student Loans Using this website, the student was encouraged to check her outstanding loans at multiple times during her enrollment to monitor her remaining eligibility The award letter issued on 7/9/covered the period of enrollment beginning on 8/25/and ending on 4/25/ As the student’s actual enrollment could impact the amount of available aid in her subsequent award, the notification provided on 4/9/was determined after all funding had disbursed and most accurately reflected the remaining available aid Issuing the award on this date allowed the student time to determine whether she would remain enrolled in the upcoming courses scheduled to begin on 4/25/or drop at no charge while she revisited her plan to complete her degree when her Federal Student Aid funding was exhaustedAt that time, she made the decision to remain enrolled in that module and take time off to return at a later time This action was in line with her initial expectation in that at a certain point she would no longer have Federal Aid available to complete her degree She was allowed to take the time off to determine alternate arrangements and was also advised of the other sources available such as private student loans She chose to return in a course beginning on 10/20/with a full understanding that there was not sufficient Federal Student Aid available and an agreement to pay.The student has been contacted on several occasions by the Student Accounts Department to assist her in arranging a mutually beneficial payment Once the student honors her agreed payment arrangement for the coursework taken in October 2015, the University will be able to remove any registration holds from her account and work with her to financially plan to complete her degree as she had initially intended
Complaint: [redacted] I am rejecting this response because: of course since I was giving misinformation by [redacted] and [redacted] , it would not be documented in my sons file I had made it very clear to them that I did not want to sign the loan and they made it appear that there was no other option for him The school is saying that had I notfified them that I wanted to cancel the loan in 2011-then they could of assisted me in doing so?! But does that mean my son would of been forced to leave the school or would they at that time have done the dependency override to allow him to file as independent Its funny, because after I signed the first semesters and declined all after that-they approved the override for him It makes no sense that if I were already in debt with a student loan, that I would of signed for a plus loan for more than my student loan balance Furthermore, the only reason why it is years later is because I was led to believe that once he FINISHED school, the payments would be due and could be transferred to him Regardless of what the paperwork said, they verbally led me to believe that there were additional options not on paper I am usually very very thorough in getting things in writing, but because of the pressure I felt-I overlooked that request at the time I will just pursue with speaking with legal counsel regarding this issue Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] just received a letter in mail today 1/25/, and it was dated 1/7/tried to attach documentation just not sure they will still approve
Hello my name is [redacted] my complaint ID# is [redacted] I have more info on my complaintI contacted post university and a collections officer said that I owe money to my module classes that I did not takeIn a past due letter they sent me in the mail it never listed that I owe money for module classes, but post university is saying I do owe money for module classesI never attended these classesThank you, [redacted] Complaint ID [redacted] Email: [redacted]
The discussion board component of our classes is a critical part of the learning experience, which was explained to the student when she enrolled Information on the discussion board requirements also is explained in the Getting Started Guide, in the new student orientation program that she was asked to complete, and in her course syllabi Despite the fact that the student chose to stop participating in her [redacted] classes, she is still responsible for the tuition costs In addition, she didn’t ask to drop her [redacted] classes until well past the ADD/DROP period Per University policy, which is clearly explained in the University Catalog, students are responsible for tuition costs if they drop classes past the ADD/DROP period This student is welcome to file a petition if she would like to provide additional documentation as to why she should not be responsible for the charges We trust this explanation fully resolves this complaint
After reviewing this student's file, it's clear that she understood that she needed to submit her transcripts in order to be eligible for financial aid We had number follow up communications with her about the need to submit her transcripts, and she indicated that she had contacted her high schoolThe student participated in her courses for several weeks before she indicated that she was having difficulty obtaining her transcripts Since the student participated in the classes in which she was enrolled, she is responsible for the tuition charges If she would like to submit a petition and provide additional information on why the tuition charges should be removed from her account, she is welcome to do so We trust this information fully resolves this complaint
The student began enrollment in credits over two week modules for which she completed credits in the first week module and participated for two weeks past the add/drop period in the second 8-week module The student is financially responsible for the courses Several University representatives including her Tuition Planner and her Student Accounts Processor have reached out to assist her in completing the payment process in order to continue with her studies Additionally, the Director of the Office of Student Finance for the Online Education Institute also reached out to resolve the matterWe will continue working directly with the student to resolve this matter
We have researched the account and academic activity for this student The student began her first course at the University on August 24, This course was scheduled to end on October 18, At the end of September the student experienced unusual circumstances and requested that the University review those circumstances and allow a late withdrawal and a reversal of charges She was offered her the option to petitionPetitions are reviewed by committee at which time circumstances, supporting documentation and pertinent policies are taken into consideration to render a decision Any requests should be submitted within a reasonable amount of time and with supporting documentation for special circumstancesThe decision is then communicated to the student At the time of the petition, the student submitted a statement and supporting documentationThe committee reviewed the information and agreed to grant her request and subsequently removed her charges and enrollment The student re-enrolled in a class beginning on October 19, and ending on December 13, On December 20, she again submitted a petition requesting a review of her circumstances to allow a reversal of charges A brief statement was sent with no supporting documentation In the student’s statement, she noted that she moved (during the module) to a location where she did not have access to a computer Initially she did have access when she enrolled and participated in the course With no supporting documentation, the committee was unable to approve this request and the decision and the reason for the denial was communicated to the studentThe student did not appeal the decision or provide the required documentation If the student does not provide sufficient documentation, she will be financially responsible for the course as she did not drop in accordance with the published add/drop policy Tuition Charges for all courses offered at the University are published on the website and within the University Catalog
Complaint: [redacted] I am rejecting this response because:Yes, that is correct that I did recieve messages AFTER informing them that I had filed a complaint with the Revdex.com Prior to that no one would reply to my messages, going back to my original message in August, requesting information about my loans and aid, and no one would ever answer my questions or concerns I have not signed anything, and do not intend to sign anything because no one has ever been forthcoming with all of the financial information Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: From: [redacted] Subject: BB Complaint Date: July 1, at 3:52:PM EDT To: [redacted] Cc: [redacted] Thank you for answeringI have submitted the email several timesYes the professor was remiss in response to my email explaining that I didn’t think I would be able to manage the classI have since sent a copy of my unemployment documentation and a check for 212.50, more then the drop fee and enough to cover one weekI sent this June 25th to [redacted] ***His name was on the denial letterI have spoken with my attorn who said that there is a law that says the plaintiff is required to prove proof of loss of profitI don’t want to get that far, but I am willing to go there because of the lack of reason that I have experiencedYou have already lost my future tuition because I withdrew .Its too badAll my other professors were professional and extremely helpfulAs was my adviser [redacted] Thank you Sincerely, [redacted]
[redacted] , we have investigated your claim and have carefully reviewed the factsAt this time Post University will be unable to provide you with a refundOn May 7, 2014, the institutional representative you spoke with noted in our CRM system that you did withdraw from classThe class started on April 28th, and there is no indication of prior conversations regarding your attempt to withdrawBased on Post University’s refund policy you do not meet the requirements for a complete refund If you can provide additional evidence regarding conversations between you and the institutional representative you spoke with, please submit this to the University and we would be happy to look into the claim further
This student enrolled in, and was correctly charged for, the course in question. However, based on her apparent misunderstanding of the nature of the orientation course, we will remove the charges from her account as a one-time courtesy.
In each of our communications, we made it clear that it was the student’s responsibility to have an official copy of her transcripts sent to Post University We also took the added step of contacting her school district on her behalf The District indicated that it would take 4-weeks for the request to be processed, and we instructed the student to follow up with the local Board of Education to ensure the transcripts were sent to the University Without a copy of her transcripts, we were not able to disburse any financial aid Since the student participated in her courses past the ADD/DROP date, she is responsible for the tuition charges per university policy If she would like to submit a petition with additional documentation as to why these charges should be removed, she is welcome to do so
We regret that this student is unhappy, but she did not provide any specific documentation in her petition to warrant the removal of the charges from her account In reviewing her account, the only record we have of her experiencing difficulty submitting an assignment was in the last couple of weeks of the course; we have no evidence that she requested an incomplete or extension The paperwork to which she refers was to be provided by her, and thus any delay was on her part We also have no record of her ordering her book through the online bookstore, and we can’t be responsible for delays that may have resulted from an order placed with an outside vendor In accordance with university policy, she is responsible for the charges for the course she took in We trust this information fully resolves this complaint
[redacted] , we are glad to hear you are doing betterUnfortunately, in order to resolve your balance with the University, both your Tuition Planner and Academic Advisor explained to you that you must submit aPetition The initial Petition you submitted was denied because you did not verify the additional evidence submittedPrior to MOD 4, 2/17/15, you did notify the University you were in the hospital and wished to drop your courses The next day you e-mailed your Academic Advisor stating you did not want to drop your classesAfter MOD started, you spoke with the University notifying them of your situation and that you would not be able to continue with your coursesThe Tuition Planner you spoke with outlined how to properly file a Petition to reverse your charges Your Academic Advisor followed up with you, through an email a week later and reattached a Petition, explaining that you must file the paperwork in order to have the MOD charges removed Finally, an email was sent to you explaining that your Petition would likely be denied due to submitted evidence not being on official letter head from the physician or medical representative providing the statement regarding your circumstances Supporting documentation will be deemed official if it contains the signatory’s title, National Provider Identifier or other Identifier, and/or is issued on thephysician’s official medical stationary If you can provide the following documentation it is likely the Petition Committee will be able to properly address your request: (1) Petition, and (2) verification of the dates of hospitalization, which must beon official letterhead Please call your Academic Advisor or Tuition Planner who will be able to walk through the required details with you in order to fill out the Petition correctly
[redacted] we have carefully reviewed and considered your complaintUnfortunately, we have concluded that we are unable to refund you the money at this timeBased on the time line you provided and after speaking with University employees, we see that you registered and enrolled with an Admissions Counselor for classes in Module 6, and then spoke with an Academic Success Counselor and Tuition Planner about your financial aidThe Academic Success Counselor and Tuition Planner you worked with informed you that in order for your financial aid to cover the cost of your education you would only be able to enroll in class per module.After you were provided this information, you remained in classes for Module You became over-enrolled when you did not drop a class from Module and enrolled in another class for Module We believe that the confusion was moving forward from Module you were under the impression you could take class per modulethat After speaking with both the Tuition Planner and Academic Counselor, they did confirm saying that you had to be enrolled in one class per module, including Module 6.In order to help you figure out your financial situation, in May 2015, a Tuition Planner reached out to you multiple times through e-mail, first explaining your award letter and second addressing additional costincurred and how to cover that amount through a Parent Plus Loan Both times, you did not respond to your Tuition PlannerAlthough you are currently withdrawn from the University, there are still ways you can work towards repaying your balanceIf you would like to get in contact with a Tuition Planner or the Financial Aid Office we would be happy to assist you in figuring out a repayment plan that best meets your financial situation and work towards fixing your outstanding balance
[redacted] , at Post University we would never want to ruin yours or anyone’s college experienceWe dounderstand your frustration, but we had to base the amount of your refund on the University Refund PolicyIf you have any documentation showing that you spoke with someone previously to starting your course, we will be able to work with you in finding a solutionI also want to personally assure you that at Post we do not pay any of our employee's commission for enrolling students into the UniversityWe only enroll students solely based off of their credentials, applications and ability to thrive in a post-secondary education I urge you to reach out to your Admissions Counselor or Tuition Planner if you have any questions or can provide more documentation
Although we understand that this student would like to make payments through her online student account, the ability to pay online is provided to currently enrolled students only Since this student is not currently enrolled, she no longer has access to an online student account As we have explained to her, she is welcome to make payments on her account by credit card, check or money order We have held off on sending her account to an outside collections agency as we prefer to try and resolve account issues directly with students whenever possible We encourage the student to follow up with our student accounts office as quickly as possible to make arrangements to pay her outstanding balance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much for your support with this matter Sincerely, [redacted]
The student initially enrolled at Post University with a clear understanding that she had less than her full eligibility available to complete her degree because she had already used part of her funding at a different university With this knowledge she had time to financially plan how she would complete her degree when her limits were met Periodically she was provided award letters which included the amounts that reduced her remaining aggregate loan availability These were issued on the following dates: Award Letter Issued 7/26/Award Letter Issued 4/12/Award Letter Revision Issued 9/24/Award Letter Revision Issued 10/21/Award Letter Issued 3/3/Award Letter Issued 7/9/Award Letter Issued 4/9/In each instance the student was reminded to “visit the [redacted] to review the balances for her Federal Student Loans Using this website, the student was encouraged to check her outstanding loans at multiple times during her enrollment to monitor her remaining eligibility The award letter issued on 7/9/covered the period of enrollment beginning on 8/25/and ending on 4/25/ As the student’s actual enrollment could impact the amount of available aid in her subsequent award, the notification provided on 4/9/was determined after all funding had disbursed and most accurately reflected the remaining available aid Issuing the award on this date allowed the student time to determine whether she would remain enrolled in the upcoming courses scheduled to begin on 4/25/or drop at no charge while she revisited her plan to complete her degree when her Federal Student Aid funding was exhaustedAt that time, she made the decision to remain enrolled in that module and take time off to return at a later time This action was in line with her initial expectation in that at a certain point she would no longer have Federal Aid available to complete her degree She was allowed to take the time off to determine alternate arrangements and was also advised of the other sources available such as private student loans She chose to return in a course beginning on 10/20/with a full understanding that there was not sufficient Federal Student Aid available and an agreement to pay.The student has been contacted on several occasions by the Student Accounts Department to assist her in arranging a mutually beneficial payment Once the student honors her agreed payment arrangement for the coursework taken in October 2015, the University will be able to remove any registration holds from her account and work with her to financially plan to complete her degree as she had initially intended
Complaint: [redacted] I am rejecting this response because: of course since I was giving misinformation by [redacted] and [redacted] , it would not be documented in my sons file I had made it very clear to them that I did not want to sign the loan and they made it appear that there was no other option for him The school is saying that had I notfified them that I wanted to cancel the loan in 2011-then they could of assisted me in doing so?! But does that mean my son would of been forced to leave the school or would they at that time have done the dependency override to allow him to file as independent Its funny, because after I signed the first semesters and declined all after that-they approved the override for him It makes no sense that if I were already in debt with a student loan, that I would of signed for a plus loan for more than my student loan balance Furthermore, the only reason why it is years later is because I was led to believe that once he FINISHED school, the payments would be due and could be transferred to him Regardless of what the paperwork said, they verbally led me to believe that there were additional options not on paper I am usually very very thorough in getting things in writing, but because of the pressure I felt-I overlooked that request at the time I will just pursue with speaking with legal counsel regarding this issue Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] just received a letter in mail today 1/25/, and it was dated 1/7/tried to attach documentation just not sure they will still approve
Hello my name is [redacted] my complaint ID# is [redacted] I have more info on my complaintI contacted post university and a collections officer said that I owe money to my module classes that I did not takeIn a past due letter they sent me in the mail it never listed that I owe money for module classes, but post university is saying I do owe money for module classesI never attended these classesThank you, [redacted] Complaint ID [redacted] Email: [redacted]
The discussion board component of our classes is a critical part of the learning experience, which was explained to the student when she enrolled Information on the discussion board requirements also is explained in the Getting Started Guide, in the new student orientation program that she was asked to complete, and in her course syllabi Despite the fact that the student chose to stop participating in her [redacted] classes, she is still responsible for the tuition costs In addition, she didn’t ask to drop her [redacted] classes until well past the ADD/DROP period Per University policy, which is clearly explained in the University Catalog, students are responsible for tuition costs if they drop classes past the ADD/DROP period This student is welcome to file a petition if she would like to provide additional documentation as to why she should not be responsible for the charges We trust this explanation fully resolves this complaint
After reviewing this student's file, it's clear that she understood that she needed to submit her transcripts in order to be eligible for financial aid We had number follow up communications with her about the need to submit her transcripts, and she indicated that she had contacted her high schoolThe student participated in her courses for several weeks before she indicated that she was having difficulty obtaining her transcripts Since the student participated in the classes in which she was enrolled, she is responsible for the tuition charges If she would like to submit a petition and provide additional information on why the tuition charges should be removed from her account, she is welcome to do so We trust this information fully resolves this complaint
The student began enrollment in credits over two week modules for which she completed credits in the first week module and participated for two weeks past the add/drop period in the second 8-week module The student is financially responsible for the courses Several University representatives including her Tuition Planner and her Student Accounts Processor have reached out to assist her in completing the payment process in order to continue with her studies Additionally, the Director of the Office of Student Finance for the Online Education Institute also reached out to resolve the matterWe will continue working directly with the student to resolve this matter
We have researched the account and academic activity for this student The student began her first course at the University on August 24, This course was scheduled to end on October 18, At the end of September the student experienced unusual circumstances and requested that the University review those circumstances and allow a late withdrawal and a reversal of charges She was offered her the option to petitionPetitions are reviewed by committee at which time circumstances, supporting documentation and pertinent policies are taken into consideration to render a decision Any requests should be submitted within a reasonable amount of time and with supporting documentation for special circumstancesThe decision is then communicated to the student At the time of the petition, the student submitted a statement and supporting documentationThe committee reviewed the information and agreed to grant her request and subsequently removed her charges and enrollment The student re-enrolled in a class beginning on October 19, and ending on December 13, On December 20, she again submitted a petition requesting a review of her circumstances to allow a reversal of charges A brief statement was sent with no supporting documentation In the student’s statement, she noted that she moved (during the module) to a location where she did not have access to a computer Initially she did have access when she enrolled and participated in the course With no supporting documentation, the committee was unable to approve this request and the decision and the reason for the denial was communicated to the studentThe student did not appeal the decision or provide the required documentation If the student does not provide sufficient documentation, she will be financially responsible for the course as she did not drop in accordance with the published add/drop policy Tuition Charges for all courses offered at the University are published on the website and within the University Catalog
Complaint: [redacted] I am rejecting this response because:Yes, that is correct that I did recieve messages AFTER informing them that I had filed a complaint with the Revdex.com Prior to that no one would reply to my messages, going back to my original message in August, requesting information about my loans and aid, and no one would ever answer my questions or concerns I have not signed anything, and do not intend to sign anything because no one has ever been forthcoming with all of the financial information Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: From: [redacted] Subject: BB Complaint Date: July 1, at 3:52:PM EDT To: [redacted] Cc: [redacted] Thank you for answeringI have submitted the email several timesYes the professor was remiss in response to my email explaining that I didn’t think I would be able to manage the classI have since sent a copy of my unemployment documentation and a check for 212.50, more then the drop fee and enough to cover one weekI sent this June 25th to [redacted] ***His name was on the denial letterI have spoken with my attorn who said that there is a law that says the plaintiff is required to prove proof of loss of profitI don’t want to get that far, but I am willing to go there because of the lack of reason that I have experiencedYou have already lost my future tuition because I withdrew .Its too badAll my other professors were professional and extremely helpfulAs was my adviser [redacted] Thank you Sincerely, [redacted]
[redacted] , we have investigated your claim and have carefully reviewed the factsAt this time Post University will be unable to provide you with a refundOn May 7, 2014, the institutional representative you spoke with noted in our CRM system that you did withdraw from classThe class started on April 28th, and there is no indication of prior conversations regarding your attempt to withdrawBased on Post University’s refund policy you do not meet the requirements for a complete refund If you can provide additional evidence regarding conversations between you and the institutional representative you spoke with, please submit this to the University and we would be happy to look into the claim further
This student enrolled in, and was correctly charged for, the course in question. However, based on her apparent misunderstanding of the nature of the orientation course, we will remove the charges from her account as a one-time courtesy.
In each of our communications, we made it clear that it was the student’s responsibility to have an official copy of her transcripts sent to Post University We also took the added step of contacting her school district on her behalf The District indicated that it would take 4-weeks for the request to be processed, and we instructed the student to follow up with the local Board of Education to ensure the transcripts were sent to the University Without a copy of her transcripts, we were not able to disburse any financial aid Since the student participated in her courses past the ADD/DROP date, she is responsible for the tuition charges per university policy If she would like to submit a petition with additional documentation as to why these charges should be removed, she is welcome to do so
We regret that this student is unhappy, but she did not provide any specific documentation in her petition to warrant the removal of the charges from her account In reviewing her account, the only record we have of her experiencing difficulty submitting an assignment was in the last couple of weeks of the course; we have no evidence that she requested an incomplete or extension The paperwork to which she refers was to be provided by her, and thus any delay was on her part We also have no record of her ordering her book through the online bookstore, and we can’t be responsible for delays that may have resulted from an order placed with an outside vendor In accordance with university policy, she is responsible for the charges for the course she took in We trust this information fully resolves this complaint
[redacted] , we are glad to hear you are doing betterUnfortunately, in order to resolve your balance with the University, both your Tuition Planner and Academic Advisor explained to you that you must submit aPetition The initial Petition you submitted was denied because you did not verify the additional evidence submittedPrior to MOD 4, 2/17/15, you did notify the University you were in the hospital and wished to drop your courses The next day you e-mailed your Academic Advisor stating you did not want to drop your classesAfter MOD started, you spoke with the University notifying them of your situation and that you would not be able to continue with your coursesThe Tuition Planner you spoke with outlined how to properly file a Petition to reverse your charges Your Academic Advisor followed up with you, through an email a week later and reattached a Petition, explaining that you must file the paperwork in order to have the MOD charges removed Finally, an email was sent to you explaining that your Petition would likely be denied due to submitted evidence not being on official letter head from the physician or medical representative providing the statement regarding your circumstances Supporting documentation will be deemed official if it contains the signatory’s title, National Provider Identifier or other Identifier, and/or is issued on thephysician’s official medical stationary If you can provide the following documentation it is likely the Petition Committee will be able to properly address your request: (1) Petition, and (2) verification of the dates of hospitalization, which must beon official letterhead Please call your Academic Advisor or Tuition Planner who will be able to walk through the required details with you in order to fill out the Petition correctly
[redacted] we have carefully reviewed and considered your complaintUnfortunately, we have concluded that we are unable to refund you the money at this timeBased on the time line you provided and after speaking with University employees, we see that you registered and enrolled with an Admissions Counselor for classes in Module 6, and then spoke with an Academic Success Counselor and Tuition Planner about your financial aidThe Academic Success Counselor and Tuition Planner you worked with informed you that in order for your financial aid to cover the cost of your education you would only be able to enroll in class per module.After you were provided this information, you remained in classes for Module You became over-enrolled when you did not drop a class from Module and enrolled in another class for Module We believe that the confusion was moving forward from Module you were under the impression you could take class per modulethat After speaking with both the Tuition Planner and Academic Counselor, they did confirm saying that you had to be enrolled in one class per module, including Module 6.In order to help you figure out your financial situation, in May 2015, a Tuition Planner reached out to you multiple times through e-mail, first explaining your award letter and second addressing additional costincurred and how to cover that amount through a Parent Plus Loan Both times, you did not respond to your Tuition PlannerAlthough you are currently withdrawn from the University, there are still ways you can work towards repaying your balanceIf you would like to get in contact with a Tuition Planner or the Financial Aid Office we would be happy to assist you in figuring out a repayment plan that best meets your financial situation and work towards fixing your outstanding balance
[redacted] , at Post University we would never want to ruin yours or anyone’s college experienceWe dounderstand your frustration, but we had to base the amount of your refund on the University Refund PolicyIf you have any documentation showing that you spoke with someone previously to starting your course, we will be able to work with you in finding a solutionI also want to personally assure you that at Post we do not pay any of our employee's commission for enrolling students into the UniversityWe only enroll students solely based off of their credentials, applications and ability to thrive in a post-secondary education I urge you to reach out to your Admissions Counselor or Tuition Planner if you have any questions or can provide more documentation