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Postal-Address.org

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Postal-Address.org Reviews (10)

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User Reviewer1884638

The site appeared as [redacted] change of address service except charged $39.95 instead of the normal $1 that the [redacted] charges.Hi,I came across postal-address.org when attempting to change my address in preparation for a move. I googled "post office change address" and postal-address.org was one of the first website's that showed up. I clicked on a link which took me not to the site's homepage, but directly to the change of address form (in other words, bypassed the homepage which shows that the service costs $39.95). I proceeded to fill out the form and provide my credit card information expecting the $1 charge. I then saw a charge for $39.95 on my credit card from "YOURELOCATEONLINE.COM". There is no phone number listed on the site for me to call. At no point in my checkout process yesterday was this $39.95 charge made clear. There was obvious intent to deceive here. I have submitted a refund request, but have not received any confirmation.Desired SettlementA refund of $39.35 that was charged to my credit card.Final Consumer Response I contacted the company and they have in fact given me a refund. There is no need to proceed further with this complaint. Thank you.


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User Reviewer1884640

I recently moved, as I am a widow and was forced to downsize after my husband, [redacted] died of cancer at the age of 66. I am outraged that companies misrepresent themselves and charge exorbitant prices for a simple online change of address. On Sep 10, I was charged two fees for changing my address and my deceased husband's address. Charges totaled $39.95 and $4.99 were on my [redacted] statement. I thought I was dealing with the [redacted], until to find out that I was duped. How can I get a refund? This is false advertising! Thank you.Sincerely,[redacted], and[redacted], Executor of the Estate of [redacted]Product_Or_Service: change of address serviceDesired SettlementI would like the company to reimburse me for charges:$39.95 and $4.99 9/10 ADDRESS CHANGE SERVICE [redacted] OHFinal Consumer Response They have reimbursed me for the amount of the charge.


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User Reviewer1884648

We paid $39.95 for this service to inform the [redacted] as well as other organizations of our change of address. After not receiving mail at the new address for 1 month, we contacted [redacted] only to find out that the change of address had never been reported. We are working to straighten out the problem with [redacted] now, but have been delayed receiving mail for 2 months. In addition to the time and effort spent working out the problem with [redacted], we are also incurring late fees and interest charges on bills that were not received through the mail. After filing the change with this service, we received a confirmation number via email from the site notifying us of their receipt of our request and the charge on our credit card indicates payment was successful. When following their prompts to enter confirmation code in order to check status, we received an additional confirmation code which could be entered into [redacted]'s site. After some delay receiving mail, we entered this code online but when entering, the code came up with an invalid code error.We have already contacted the phone number associated with the charge on our credit card and asked for a refund. The customer service representative asked if we wished to "cancel". We responded that the request was never filed with [redacted], so there was nothing to cancel; rather, we wanted to find out why the request was never filed and get a refund in addition to reimbursement for late fees incurred. The response was that the request was filed, and again asked if we wished to "cancel". We responded that [redacted] had no record of the change of address and when entering the confirmation code issued by them to us, the code came up invalid. We also communicated that we were incurring late fees and interest charges due to this issue and wanted to speak with someone who could resolve the issue. The representative said there was no one other than her with whom we could speak. After trying several times to speak with an additional rep, she hung up the phone on us.Product_Or_Service: Online mail forwarding service (You Relocate OnlinOrder_Number: [redacted]Account_Number: from confirmation **Desired SettlementRefund of $39.95 for a service that was never performed$38.14 in late fees incurred (up to this point). Forwared mail still has not been received due to all of the mixup, so there may be additional late fees incurred. Beyond monetary resolution, we ask for assurance that this organization is not allowed to continue this practice. Obviously mail forwarding is a very serious matter, and we would like confirmation that this organization and its members are penalized for their actions


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User Reviewer1884644

I thought I was on the [redacted] site. I submitted my "change of address" in March and it is now July and I have received nothing. I thought I was on the [redacted] site. I submitted my "change of address" in March and it is now July and I have received nothing. I tried researching the issue by searching my email inboxes for "AddressChange" and found only address change requests from years ago which I thought was odd. Today I used my laptop to search Outlook for "[redacted]" and found their confirmation email. I immediately realized I had not done my change of address through [redacted] directly. Their website is completely misleading and looks very identical to [redacted].com.Desired SettlementI thought the $39 charge was for a permanent change of address. I would like my money back, I need to file a change of address with the actual US Postal Service.


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User Reviewer1884650

I went to this site to begin having my mail forwarded starting March 07, 2015. I filled out the information for myself, my husband, and his business to have a change of address and I was given a confirmation number and charges $43. Unfortunately my mail was never forwarded, and when I spoke to the people at the post office, they had never heard of this request/ confirmation number. I have tried requesting a refund several times, and all I get back is some automated email re-stating my confirmation number. According to their website a refund can be issued at any time, but I have been trying to get one for a month now. This business is shady and deceiving, and they don't deserve to be in practice.Product_Or_Service: Relocation servicesOrder_Number: Confirmation Code: 2Desired SettlementI would like the $3 I paid my individual relocation fee, plus the $39 I paid for my husband's business relocation fee. A check can be mailed to our address or refunded to the car I used.


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User Reviewer1884646

I was fooled into thinking this web address was the [redacted] to change my address effective 4/4/15. They charged me $39.95 which I thought was odd, but since I hear about the post office losing money, I thought they had started to charge for change of address. It was only after I gave my credit card information that I realized I had been tricked. A few days later I did receive a confirmation letter that my information had been forwarded to the Post Office. I emailed them to ask when that forwarding took place; never received an answer. After 20 days of not receiving any mail at my new address, I called the local post office to find out what the problem was. I was late on some of my bills not having received any. My local post office advised me to refile the change of address with USPS. I called their 800 number and they advised me that they had been told of a forwarding date to begin 4/26/15, over 3 weeks past the date I gave the agency I'm complaining about and which they informed me the forwarding would begin (4/4/15) Who knows where my mail is! I checked my old address and it wasn't going there eitherDesired SettlementI want my $39.95 back since they did not do what they promised and I want this agency to be clearly identified as "not the post office, which will handle your change of address for $1.00)


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User Reviewer1884652

I recently moved to a new address and I was informed by the post office I could submit a change of address form online for a$1.50 fee. I went to what I thought was the [redacted] ([redacted]) website and submitted my information. Later, after submitting my information and my debit card info for payment I saw I was charged 39.95 for a change of address. That's when I realized something was not quite right. I looked at my emailed receipt and saw that I submitted my information to some type of 3rd party company that has an extremely similar web address as the post office. I feel that I was taken advantage of because nowhere on the site does it visibly say that the fee is 39.95. If that was clearly posted I would have immediately noticed that I was on the wrong website because the post office told me that the cost was only $1.50. This company advertises its self as the [redacted]; which all Americans know to be the initials for the [redacted] and that is not who they are. They market themselves as the official change of address form. Also, the company does not advertise the cost of service any whereon the site. The format of the digital change off address form is also extremely similar to the one that the actual post office uses; so that when you are submitting your information you have no clue it's not the post office. When submitting payment for your service the company does not offer a secondary look at all charges prior to completing the purchase; your card is just charged and you don't know how much until after the transaction is complete. The scary part is I have submitted my current and previous address and personal banking information to a company I know nothing about and I am afraid of what they will do with my information. They could be a black market identity theft ring using the change of address ploy to steal innocent American citizens information and they should be investigated.Product_Or_Service: Change of addressOrder_Number: [redacted]Account_Number: [redacted]Desired SettlementI would like a refund of the 39.95 charged to my account and I would like the site to visibly display the cost of service and post a visible disclaimer that is large enough to see that they are not and are in no way affiliated with [redacted].


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User Reviewer1884636

I wanted to file a change of address through [redacted] for the normal fee of $1.When I did a search, this company came up in the top of the search field and made their website seem very much like [redacted]. They also advertised their outrageous fee of 39.95 very small and in a barely readable font on their website. I didn't realized I was being charged this price until I saw my bank account. The confirmation email I received from the company also made no mention of the price.These people are basically criminals and should be stopped from ripping people off.Product_Or_Service: Change of AddressOrder_Number: Confirmation Code: 1Desired SettlementI would like a full refund from this company, in the amount of 39.95, for their unsavory "business practices", borderline criminal activity.Final Consumer Response company contacted me and gave me a full refund.thank you.


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User Reviewer1884633

This website was deceitful, it said [redacted] address change. I thought I was on the [redacted] website to change my address and get my mail forward. Upon putting all my information the website said I would get charge $4.99 for the address change I know it used to be $1 I figured maybe the price went up a little since its been a while since I change my address. I look at my bank statement and I had a charge of $39.99. I was in complete shock. I contacted my bank and they said payment was still processing they could not do anything and they gave me a phone number of the company charging me I tried to call the number it first says number has been disconnected then their a message right after that says [redacted] will record this call and after a while of waiting call gets disconnected. I feel completely ripped off and taken advantage of and 100% mislead I will please want a full refund back of the $39.99 that was taken from my card. Thank youDesired SettlementThis website was deceitful, it said [redacted] address change. I thought I was on the [redacted] website to change my address and get my mail forward. Upon putting all my information the website said I would get charge $4.99 for the address change I know it used to be $1 I figured maybe the price went up a little since its been a while since I change my address. I look at my bank statement and I had a charge of $39.99. I was in complete shock. I contacted my bank and they said payment was still processing they could not do anything and they gave me a phone number of the company charging me I tried to call the number it first says number has been disconnected then their a message right after that says [redacted] will record this call and after a while of waiting call gets disconnected. I feel completely ripped off and taken advantage of and 100% mislead I will please want a full refund back of the $39.99 that was taken from my card. Thank youFinal Consumer Response company has issued me a full refund on 4/9/2015.


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User Reviewer1884642

This is a 3rd party mail concierge service. They charge 39.95 to provide the same service the [redacted] does for 1.05. It is a [redacted] search, click on one of the many official looking [redacted] change of address websites, and very official looking website that makes you think you are on the [redacted] site. However, when you get the bank statement and no email confirmation, red flags start to go off. You've been had! They are ripping off hard working Americans to make a quick buck.Product_Or_Service: change of addressDesired SettlementI require full refund of 39.95, and an apology from the President of the company.Final Consumer Response The company recently contacted me via email promising a refund of the 39.95. Received the refund (4) days after complaint.


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Category: Mailing Services

Address: 9120 Double Diamond Pkwy Ste 6219, Reno, NV, 89521-4842

Phone:

(865) 521-9112
(936) 582-2544
(205) 447-1069
8655219112
2708262505
(270) 826-2505
2258191588
(225) 819-1588
5867727267
(586) 772-7267
2054471069
2342089185
(234) 208-9185
9365822544
8557405176
(855) 740-5176

Website: http://www.postal-address.org/

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