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Postal Etc USA

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Postal Etc USA Reviews (1)

Review: An unreasonable or excessive delay in completing service

The failure to honor a service estimate or agreement

A sales presentation that failed to disclose key conditions of the offerDesired Settlement: STOP MISLEADING THE CUSTOMERS IN PROVIDING SERVICE JUST TO EARN PROFIT

Business

Response:

To Revdex.com,

Sorry, I was out of the country for a few weeks and just got back to

work recently. Therefore, I didn't have a chance to response to the

customer complaint right away. In responding to the complaint ID #

[redacted], customer( [redacted]) came to our business to renew her

Philippines passport and she told us that she was planning to travel in a

couple of month. We told her that Philippine Consulate will be coming to

San Diego as normal passport and other consulate services everything 3 or

4 month and they were scheduled to be back in San Diego on August 23rd

and 24th and chance that they probably already full for passport

appointment that weekend, but we told her that we would still try to

submit and if they are full then she needs to go to the Phil. Consulate in los

Angeles for personal appearance soon since the passport process still take

up to 2 more months to process in the Philippines. We provided all the

paper works, advice for her to LA including direction, date that Consulate

was open and the time frame to avoid all hassle, traffic and Waiting long

line at the .Embassy. She was agreed to go with our service and paid $110

which. is the total of phil. Consul passport fee $60 + $6 priority+ our service

+ money order +copies + scanning. Everything is black and white as we

have mentioned but-she said that we·were misleading her. There wasn't

any delay on processing her passport. The problem was that she applied

her passport late and schedule appointment was already full for San Diego

arid the only option is to show up in LA to get her passport on time for her

travel date.

We have been in this business for almost 12 years and we have provided

the services for over 5000 Philippines passport renew, dual citizen and not

to mention thousands of US passport and Visa to other country services. In

12 years, we never have any complaint from any of these services. All the

passport, visa~ notary fees and photo are posted openly right at our front

counter desk. We are very honest and if can help customer to save money

when come to ~hipping, then we would do so but definitely we would

never have any intention of cheating on anyone. The fact is that our

Customers are still come to us to do business for all these years even

though they have moved as far as Temecula or National City and still want

to come to do business with us. At the same time we are gaining new

customers almost every day. The simple reason for it because we care for

people. We love our business and our customers.

Our mission statement is posted in our Postal store by the front counter: · ·

"To-provide our customers a high quality of services, fast, accurate delivery of goods

and maintain competitive low pricing in a friendly environment"

This is our goal when we first open this business and we proud of

this mission statement. We feel that we have achieved our goal

during the past 12 years and we're still working hard to improve

our business and provide better services to our customers in years

to come.

[redacted], Owner

Postal Etc. USA

9011 Mira Mesa Blvd

San Diego, CA 92126

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Description: Mail Box Rental & Receiving, Mailing Services, Passport & Visa Services

Address: 9011 Mira Mesa Blvd, San Diego, California, United States, 92126

Phone:

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