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Postmates Reviews (739)

Our sincerest apologies for any frustration or inconvenience this experience may have causedIt looks like a member of our team has reached out to confirm your refund and ensure this is taken care of appropriatelyWe thank you sincerely for your feedback, as it is one of the main ways we grow and
improve at Postmates

Hi Cathy,
I'm sorry to hear about your recent experienceUnfortunately I have not been able to find the order in question based on the information you have provided so far - can you provide the email address that was used to place the order so that I can locate the delivery and resolve this issue
for you?
Looking forward to hearing back from you

Complaint: ***I am rejecting this response because:
Before I accept this, I would just like to know exactly which orders you refundedThank you. Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Nick,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyUnfortunately I was unable to locate an account with the information you have providedI just sent you an email from our customer service platformIf you could please
respond to it with your information associated with your Postmates account, I would be glad to look into this charge for you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Jason***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ** ***

Dear ***
Thanks for the feedback, and my apologies for any inconvenience you might have experienced with our Plus trialI was able to locate your account and find the subscription and chargesSince you have not used our service since the trial ended, we have refunded you all of the
monthly chargesWe have also cancelled the Plus subscription, so you will not be charged again
We appreciate this feedback and the opportunity to make this right

Dear ***,
We apologize for this experience, as you were not initially refunded for these chargesWe have since refunded this cancellation (food charges + cancel fee), and we have additionally credited your account as well as a token of our apology for the all-around
experience.
The restaurant let us know that they were preparing the order, so the cancellation did include charges for the foodHowever, we understand there was an evacuation at your workplace and that no one wants to pay for food they cannot enjoy.
Thank you for your feedback as it helps us improve our servicePlease look-out for a follemail

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
There was no mention to honoring the free delivery for other customers that might have been misled by the adThey should address this as well.
Sincerely, John ***

Our sincerest apologies for the delay in getting you your orderWhen we have multiple orders for at the same merchant, drivers are able to accept multiple orders to help with efficiency for you and our other customersThis improves delivery times, Postmates availability and lower delivery fees
After looking into this order we are showing that we were able to refund you in full for this canceled orderPlease be on the lookout for an email from a member of our team confirming your refund

Hi***,
First of all - our apologies for the poor experienceWe typically instruct our Postmates to not leave the order with someone other than the recipient unless specifically instructed to do so by the person who placed the order, as we want to ensure the order is successfully deliveredOur
apologies that your order was not left somewhere for you to be able to receive it
I see that our customer service tam issued you a full refund on May 10th for this missing orderThis should show on your account as a removed charge
Please let us know if we can be of further assistance, and our apologies again for the mix-up

Hello - we offer our sincerest apologies for any frustration or inconvenience this situation with the charges you see to your card for our subscription may be causing and for the refunds you haven't seen come back to youI wasn't able to locate any email correspondence with the email you provided
However, a member of our team will be followito ensure that we get the subscription refunded for you and that we look into these refunds as wellWe never meant to hold your money unnecessarily, and we appreciate your feedback herePlease be on the look-out for an email from our team

Dear Melissa,
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and the order in questionAs a courtesy I will be refunding the service fee on this orderIt looks like the merchant fee is an
internal issue that was not actually charged to youWe are escalating this further so that more customers do not see this
We appreciate the opportunity to make this right

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Simon,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate your account and the order in question and see that one of our escalation specialists has already
refunded this order in fullI will be following up with all parties involved.
We appreciate you bringing this to our attention and for the opportunity to make this right

Dear Blake,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate your account and see that we have refunded all of the monthly Unlimited charges from the past few
monthsI will gladly pass along this feedback to the proper parties
Thanks for the opportunity to make this right

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meHowever, I have yet to get the refund from Bowery BagelsI'm not sure if that's on my Bank's end (which it probably is), and I was just wondering what date you issued the refund so I can know when to expect itThank you very much for working with me on this issue. Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBut I also ask that they confirm a refund will be issued and not a credit to my account, since I will never use this service again. Sincerely, *** ***

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Address: 165 S 24th St, Philadelphia, Pennsylvania, United States, 19103

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