Postmates

Dear Tawina,
My apologies for any inconvenience you've experienced with our service recentlyI've taken a look at your account and see that the amount of $you are seeing is actually a preauthorization holdWe issue these to initiate all orders as to ensure fundsThese typically go away in a
few days but could take up to days depending on your banking institutionYou will see your final charge of $once this charge falls offI apologize if this was alarming
Thanks for the opportunity to make this right

Thank you for your feedback, and we offer our sincerest apologies for this experience.Recently, there was an issue with our payment systems that caused an incorrect authorization attempt for some of our ordersRest assured this was in error and the over authorization that occurred has already been
released by us so you'll see that drop from a pending status on your card just as soon as your bank has processed that we released the authorizationFor most banks, this should be in hours but could take up to days depending on your banking institution's processing timesThe processing would be the same as you would have experienced on other authorizations with us.Our team identified the issue with the over-authorization and has taken appropriate action to prevent this from happening to other customers in the future.We are following up with an email with an authorization number for this release and a credit to your accountThank you again for your feedback and we will be following up shortly

Dear Karen,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI have located your account, and have refunded and cancelled your subscription to UnlimitedYou can follow up with your
bank with this receipt: ***
We appreciate the opportunity to make this right

Our sincerest apologies for this recent experience with your order not being receivedWe will make sure this is looked into further with our Fleet Support teamI see a member of our leadership team has attempted to call your device and has followwith an email to confirm a refund and a credit
as a token of our apologyThank you for your feedback, as it is one of the main ways we improve at PostmatesWe thank you for your patience as well as we were two days delayed in giving you the requested call

Our sincerest apologies for this negative overall experience with your order arriving incorrectly, and for the less-than-outstanding experience you had with our Customer SupportPlease know that we will be sure we review all correspondence appropriatelyIt looks like you were refunded for the
items and for the service and delivery fee as a token of our apology as well by a member of our team yesterday morningPlease know that you can always be called by phone upon requestWe don't currently have an inbound phone line, but we appreciate your feedback on this matter
Please be on the lookout for an email confirming the refund provided yesterdayThank you once again for your feedback, as it is one of the main ways we improve at Postmates

Dear ***
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and the order in question, and have refunded all chargesI will have our customer service team follow up with an email as well, with
some expectations on when you can expect the refund
We appreciate the opportunity to make this rightPlease respond to the separate customer service email if there are any additional issues you would like us to address

Hi Stephanie,
On behalf of PostmatesI want to apologize for the less than satisfactory service you experienced with the PostmatesI would be disappointed if that happen to me as well and I would like to assure you that this is not the norm for our service
We have followed up with you about
your issue that you have with Postmates through via emailOnce you have received the via email from PostmatesWe will make sure your problem is solve with usPlease let us know if there is anything else that we can further assist with.
We are looking forward to your response

Hi **,
Thank you for reaching out in regards to this issue, and for your feedback concerning your experience with the promotional codeWith our promotional codes, we do our best to ensure that the terms of the promotion are clearly displayed, either within the promotion itself or in the terms and
conditions of each promotion.Most codes, unless the specifically indicate otherwise, are simply for delivery fee creditsThis is outlined in the body of our promotions, or in the fine print It is never out intent to deliberately deceive our customers, as this is not a good business practice
As a token of our apology, we have gone ahead and issued you a full refund for this order, based on your claim that the promotion was misleadingOur apologies again for the confusion and thank you for the feedback - it helps us improve

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Dear Dwayne,
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationUnfortunately I can not find an order that matches your description on the account associated with the information you've
providedI am going to have our customer service team follow up to get more information, so that we can provide a resolution for you
Thanks for the opportunity to make this right

Dear***
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyWe do issue preauthorization holds on all orders, but I definitely understand the frustration of having multiple holds in one dayI have located your account and
refunded several of your recent orders to make up for the overdraft fee that you incurred with your bankUnfortunately I can not expedite these refunds, but you should see them in 5-days
We appreciate the opportunity to make this right

Customer was already issued a $** credit for the issueHas a long order history since his complaint

We were only able to locate a few orders with delivery fees, and we have refunded over that amount based on our refunds of the last two ordersIf ever you see a delivery fee again and believe it is in error, please reach out to our support team and we will be happy to assist in a refund

After looking into this, we are showing that we did in fact have to cancel the order due to there not being any available drivers at the time your order was readyThe temporary hold of $was only a pre-authorization hold placed to guarantee the funds were available for this orderSince this
order was not complete, we have removed all charges from this orderWe have also sent a follow up email so that you may reference the refund

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, William ***

Our sincerest apologies for this negative experience, and we appreciate your feedback on this matterA member of our team is following up in just a moment to ensure you are compensated appropriately and that the previous correspondences with our agents are reviewedPlease be on the look-out for an
email from our team coming very soon

Hi ***,
I'm so sorry to hear about your frustrations when using PostmatesI have gone ahead and issued a refund for the $*** for your cancelled order from *** *** ***, this refund should post to your bank account within 5-days
Concerning the holds on your account, this is simply a
pre-authorization that we perform, to guarantee payment on orders placed using our platformWe release these charges once payment has been secured for the order.
Please let us know if we can be of further assistance

Dear Sara,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account, and see that the cancellation fee has already been refundedThe $that you are seeing is actually a preauthorization hold that we
use to initiate all ordersIt should fall off within the next few daysI have also placed a $delivery fee credit to your account, as I'm sure this has been frustratingThis is definitely not the norm for our service, and I hope you give us another try
We appreciate the opportunity to make this right

Our sincerest apologies for any frustration this delay in refund may have been causingI understand a member of our team reached out last night to confirm your refund, and we appreciate your patienceWe will be followiwith a receipt in just a few minutes
Thank you for bringing this
matter to light, as it helps us improve at Postmates

Hi ***,
I'm so sorry to hear that you had an issue when ordering via the app - that is not what we want to hearAs the order went through unbeknownst to you, we are issuing you a full refund for your order, which will post back to your account within 5-days, but typically much
sooner
Again, our apologies this happened, and please let us know if we can be of any further assistance