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Postmates Reviews (739)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, Michelle ***

Complaint: ***I am rejecting this response because:I got an email asking for a number to call me at and never heard anything after thatI’m not dumb I don’t need to hear how the “temporary authorization” worksI know how it worksI’m saying it was released and then at the same time as the “final charge” the temp authorization was gone again as well. *** ***

Hello - Our sincerest apologies this concern was not resolved for your soonerWith the information you have regarding the card, we can definitely locate this charge for you
You can always reach out to us through our Help Center on our websiteWe apologize if there has recently been a delay in
response, as we have had a higher influx of orders and requests for those orders.
We will have our team reach out to you very shortly, so that we can locate this charge and have it resolved for you.
Thank you and please be on the look-out for a phone call and email from us

Hi***,
Apologies that you feel this was not resolvedAs this issue is so far in the past, I am unable to process any additonal refunds for this issueHowever, I am adding a $** delivery credit to your Postmate account, which you can use towards a future order
Apologies again for the mix up

Complaint: ***I am rejecting this response because:
The way I was treated and responded to was rude, demeaning, and inconsiderate"We're sorry" is not enoughOffering me credit (NOT delivery credit)This order was incorrect literally from the moment it reached my aptIt created such an inconvenience in my already busy life.
When trying to find solution to my postmates problem I learned there are so many other people like me who have received poor service form you guys but you make reporting it impossibleNo customer service phone number and then you take plus days tp respond to emails
Please respond with a more appropriate resolution.
Sincerely,*** ***

Dear Jaya,
Thanks for following upAs we mentioned, we unfortunately will not be able to refund the full amount as you did receive the order in good standingWe have refunded the service fee which was the root of your complaint

I am unable to locate the order, was there a different email or phone number that could be provided to help us locate the order?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Tiffany ***

Dear Nathan,
Thanks for the feedbackMy apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI have looked into your account and have now cancelled your subscription, effective immediatelyI have also refunded all
monthly charges for UnlimitedYou should see this in 5-daysI will be passing your feedback along to the proper parties
We appreciate the opportunity to make this right

Postmates is a third party company and not directly affiliated with the merchant in questionIf a merchant tells us there is no inventory for an item or that it's not available we will not counter nor argue that point
As stated previously you were not charged for the missing items, nor billed in any way for those missing itemsYou were only billed and charged for the items that the merchant in question provided us to delivery to you
Regards,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Jennie ***

Hello - thank you for being a courier with us and we apologize for the delay in the bonusI see that our Fleet team was able to respond and get that payment to youWe were met with a thank you and we are glad we were able to assistYou will be able to see that bonus today
Thank you so
much and again, we apologize for the delay as we have had more orders recently and more requests for those orders.
We appreciate your patience and the opportunity to resolve this for you

Our sincerest apologies for any frustration this may be causingWe will be happy to refund the $you were charged on 12/16, and we are followiwith a refund confirmation and some clarification as to how this happened
Please be on the look-out for an email from our teamAs
always, thank you for your feedback, as it is one of the main ways we improve at Postmates

Our sincerest apologies for any confusion or frustration this experience may be causingIt looks like the $enacted after the Unlimited subscription was switched in your app from monthly to annualWe are more than happy to have this cancelled and refunded on our endWe will be following-up
with an email in about minutes time to confirm the refund for you
Thank you sincerely for your feedback, and please be on the lookout for an email from our team

Dear Javier,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate the order in question and have refunded all associated chargesI will follow up with an email from
our customer service side as well, with some expectations of when you can expect the refund
We appreciate the opportunity to make this right

Dear Elisha,
Thank you for following up regarding your Postmates Unlimited subscription, though I’m sorry to hear it wasn’t right for youI can confirm your subscription has been cancelled and your refund of $has been approvedThis should be available to you within 5-
days, if not sooner depending on your banking institution’s processing times
We appreciate your patience while we processed your requestLet me know if you have any other questions

Hi***, Happy to look into this.
Can you let us know what date, and which merchant this was? I found an account under your email address but I couldn't find any back to back orders
Any additional details would be appreciated

Our sincerest apologies for this negative experience, as we understand you experienced a higher authorization than for our serviceWe're following up with an email at this time with compensation as a token of our apology and with some information on how this happenedPlease be on the lookout for an email from our leadership team

Our sincerest apologies for this order that was not received and you were charged forA member of our team will follwith a confirmation of your refundWe will be sure we do the necessary follinternally regarding the delay in refund
Thank you for your feedback, as it helps us improve
at PostmatesPlease be on the look-out for an email from us shortly

Dear***
Thanks for the feedback, and my apologies for any inconvenienceWe have merchants on our platform based on the demand of our customers, and represent those customers as a courier serviceA lot of our merchants get added just by our customers checking in to those places on
foursquareIf a merchant does ever request that they be removed from our service, we always try to disable the location as quickly as possibleI apologize in the delay in our response and resolutionI was able to get your information to our merchant team and have it disabled today
We appreciate the feedback and the opportunity to make this right

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Address: 165 S 24th St, Philadelphia, Pennsylvania, United States, 19103

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