Postmates

Dear Vincent,I appreciate you reaching out in regards to your Service Fee from your The Dam delivery and I will gladly assistI understand your concern to make sure that you are not overcharged or unfairly charged at any time using our platformI want to inform you that every order placed within
our platform has a Service Fee which is 19.99% of the cart total.I have applied a 1-time courtesy refund in the amount of $for the Service Fee.Please remember that the refund process takes 5-days for the funds to deposit back into your account.I hope this information helps as I value you as a customer!

Hi ***,
Postmates, unlike some of the other 3rd party delivery platforms that require formal partnership to advertise and/or promote restaurants on their app, is first and foremost a courier serviceOne of the most unique and distinguishing traits about Postmates is that we do not require
locations to partner with Postmates for customers to order items from merchants near themOur app is, in many ways, more similar to the Yellow Pages than it is 3rd party delivery apps.Because of the way that Postmates integrates with Foursquare, even if we were to remove your restaurant from the platform today, anytime one of your customers “checks in” to your location, it would re-populate on PostmatesRemoval of all the menu items and pictures from the place page for your restaurant in our app, does not prevent customers from being able to hire a Postmate to pick up food from your location, just as the customer would otherwise do themselvesAs a matter of fact, though you refused all but five of them, of your customers were pretty happy to have had you on the platform when they placed orders for *** *** *** this month using Postmates! Most restaurants prefer that we use their logos and food pictures to represent their product on our platform, which is why we attempt to utilize that information whenever possible, but in some cases merchants do not want their copyrighted images utilized in this fashionIn these cases we remove said images and replace them with relevant but royalty free images, just as we did with your locationMenus information and business information, however, is factual public information and not copyrighted, therefore we can legally list this information on our platform for the general public to view.We understand that you are not interested in partnering with 3rd party delivery parties but hope that this explanation better communicates why partnership is not required for your customers to benefit from having you on the Postmates platform

Dear ***, Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate your account and the order in questionI do see that we have already refunded your order in fullIf you
are still seeing any pending charges, these are preauthorization holds that usually fall off within 5-daysI will be following up with all parties involved. We appreciate you bringing this to our attention and the opportunity to make this right

Dear Dara,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustration at this pointI was able to locate your account and the order in question, and see that our escalations team has already
refunded in fullI will be following up with all parties involvedIf there are any other issues or concerns, please don't hesitate to reach out
Thanks for the opportunity to make this right

Hello Stephen,
Thank you sincerely for reaching out regarding the charges you are seeing to your card, and our your experience with our support teamWe sincerely apologize for any frustration this might be causingI am glad to see we were able to refund your order last night and respond
to your email about food quality from Little Caesar's pizzaWe would love to look into any charges you may have questions about and offer a solutionWe are followiwith an email in about minutes to reach a resolution with youWe do authorize cards for more than the final total of the order, but will always release within a few daysWe do have some Anywhere merchants where the final total may differ within a dollar two, as their pricing is estimatedOur Favorites merchants are the ones with the same pricing every time.
Please be on the look-out for our email, and we look forward to assisting you

Our sincerest apologies for any frustration this experience may be causingI see that you spoke on the phone with one of our agents yesterday and received additional compensation as a token of our apology for your next order. The authorization for your cancellation a few days ago has released
fully on our end, it's just up to your bank's processing time as to when you will receive that backFor some it can be hours, and for others' banks it can take a few more daysWe hope they show it back to you soon and we will follow up with a receipt of the release for your recordsThank you sincerely for your feedback, as we are always working to grow and improve at Postmates

Dear Sara,
Again my apologiesI did double check and see that all fees and charges were refundedI'm going to have our customer service team follow up with an email that will include a receipt of the refundYou can follow up with your banking institution with this receipt, as it has been several weeks since the refund occurred.
Thanks for following up

Hi ***,
Our apologies for the inedible food you received in your recent orderWhile Postmates does not prepare the food, and we do everything we can to ensure a speedy delivery to help ensure the food quality is acceptable, we also understand that at times a merchant might miss the markWhile
the merchant is ultimately responsible for the quality of the food delivered, we understand our role in the delivery as wellWe are issuing you a full refund for this order, which will reflect to your account within to days, however typically much sooner
Please accept our apologies again, and let us know if we can be of any further assistance

Our sincerest apologies for any frustration or confusion this may have causedWe will be happy to offer a refund for this cancellation, and we will be followiwith an email to confirm this refund.
Thank you sincerely for your feedback, and please be on the look-out for an email from our
team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was eventually refunded as I should have been from the beginningHowever, I should not have to argue and spend hours fighting for it only to receive my refund after I file this complaint. Sincerely, Sara***

Hi ***
I am sorry we are unable to cover overdraft fees I am able to apply a $delivery fee credit to your accountThis is available to you immediately and will automatically apply to your next orderThank for the opportunity to assist you with this

Hello John,
We refunded the $fee and do not see a charge anywhere on your account for the amount listedOur team is followiwith an email to offer further assistanceIf there is another account that the charge could be under, please let us know in our follemail
Please be on the look-out for an email from our team

Dear Jan,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate the order in question and have refunded it in full for the issues you've experiencedI'm going to have our customer service team follow up with a
separate email as well, with some expectations for the refund.
We appreciate the opportunity to make this right

Dear Violet,
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate your account and the order in question, and see that we have refunded in fullIf you are still seeing
any pending charges, these are temporary preauthorization holds that usually fall off in a few daysI will be following up with all parties involved
We appreciate the opportunity to make this right

Dear Paige,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and the charge in question, and I am going to have our customer service team refund the charge and cancel your subscriptionThey will
also follow up with an email of when you can expect this refund
We appreciate the opportunity to make this right

Dear ***,
My apologies for any inconvenience with our service recentlyI can definitely understand the frustration of seeing a different chargeWe have up to 40,anywhere merchants in all of our markets, and trying to streamline those menus can be difficult sometimesEither way, I will be
glad to honor the advertised price and also offer an additional creditI will be following up with a more detailed email shortly.
We appreciate this feedback and the opportunity to make this rightPlease reply to the email coming shortly if there are any other issues or concerns

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Katrina ***

Dear Latisha,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyUnfortunately, there are no recent orders with the account associated with this email addressI'm going to follow up with an email from our customer service platform
to see if you can provide us with that informationPlease respond with the appropriate email address related to this order and we will definitely assist you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me (assuming they refund the requested amount). Sincerely, *** ***

Our sincerest apologies for any inconvenience this may be causingI see a member of our team reached out on Thursday to ensure this was escalated to our Engineering Support and to see if you could try ordering through the app instead of the web portal to see if that worksA specialist from our
Support team will be reaching out once again for assistance and a credit as a token of our apologyWe will be sure that any previous correspondence with our Support team is reviewed properly, as you should be assisted in an amicable manner upon your first request.
We thank you for your patience, and please be on the lookout for an email from us