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Postmates Reviews (554)

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User Reviewer12787305 time Feb 03, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to meSincerely, Jason********


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User Reviewer13057396 time Feb 03, 2019

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me
Sincerely,
*********** ******


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User Reviewer11628454 time Feb 03, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to meSincerely, ********* ****** ** ***


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User Reviewer13167536 time Feb 03, 2019

Dear *********
Thanks for the feedback, and my apologies for any inconvenience you might have experienced with our Plus trialI was able to locate your account and find the subscription and chargesSince you have not used our service since the trial ended, we have refunded you all of the
monthly chargesWe have also cancelled the Plus subscription, so you will not be charged again
We appreciate this feedback and the opportunity to make this right


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User Reviewer12099322 time Feb 03, 2019

Dear *******,
We apologize for this experience, as you were not initially refunded for these chargesWe have since refunded this cancellation (food charges + cancel fee), and we have additionally credited your account as well as a token of our apology for the all-around
experience.
The restaurant let us know that they were preparing the order, so the cancellation did include charges for the foodHowever, we understand there was an evacuation at your workplace and that no one wants to pay for food they cannot enjoy.
Thank you for your feedback as it helps us improve our servicePlease look-out for a follemail


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User Reviewer10851590 time Feb 02, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me
There was no mention to honoring the free delivery for other customers that might have been misled by the adThey should address this as well.
Sincerely, John ********


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User Reviewer10845457 time Feb 02, 2019

Our sincerest apologies for the delay in getting you your orderWhen we have multiple orders for at the same merchant, drivers are able to accept multiple orders to help with efficiency for you and our other customersThis improves delivery times, Postmates availability and lower delivery fees
After looking into this order we are showing that we were able to refund you in full for this canceled orderPlease be on the lookout for an email from a member of our team confirming your refund


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User Reviewer12319763 time Feb 02, 2019

Hi*******,
First of all - our apologies for the poor experienceWe typically instruct our Postmates to not leave the order with someone other than the recipient unless specifically instructed to do so by the person who placed the order, as we want to ensure the order is successfully deliveredOur
apologies that your order was not left somewhere for you to be able to receive it
I see that our customer service tam issued you a full refund on May 10th for this missing orderThis should show on your account as a removed charge
Please let us know if we can be of further assistance, and our apologies again for the mix-up


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User Reviewer13118508 time Feb 02, 2019

Hello - we offer our sincerest apologies for any frustration or inconvenience this situation with the charges you see to your card for our subscription may be causing and for the refunds you haven't seen come back to youI wasn't able to locate any email correspondence with the email you provided
However, a member of our team will be followito ensure that we get the subscription refunded for you and that we look into these refunds as wellWe never meant to hold your money unnecessarily, and we appreciate your feedback herePlease be on the look-out for an email from our team


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User Reviewer11103620 time Feb 02, 2019

Dear Melissa,
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and the order in questionAs a courtesy I will be refunding the service fee on this orderIt looks like the merchant fee is an
internal issue that was not actually charged to youWe are escalating this further so that more customers do not see this
We appreciate the opportunity to make this right


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User Reviewer11521930 time Feb 02, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to meSincerely, ***** *****


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User Reviewer12405185 time Feb 02, 2019

Dear Simon,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate your account and the order in question and see that one of our escalation specialists has already
refunded this order in fullI will be following up with all parties involved.
We appreciate you bringing this to our attention and for the opportunity to make this right


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User Reviewer10813891 time Feb 02, 2019

Dear Blake,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate your account and see that we have refunded all of the monthly Unlimited charges from the past few
monthsI will gladly pass along this feedback to the proper parties
Thanks for the opportunity to make this right


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User Reviewer10751239 time Feb 01, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to meHowever, I have yet to get the refund from Bowery BagelsI'm not sure if that's on my Bank's end (which it probably is), and I was just wondering what date you issued the refund so I can know when to expect itThank you very much for working with me on this issue. Sincerely, ******* *****


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User Reviewer11995155 time Feb 01, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to meBut I also ask that they confirm a refund will be issued and not a credit to my account, since I will never use this service again. Sincerely, ******** ****


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User Reviewer11639572 time Feb 01, 2019

Dear Tawina,
My apologies for any inconvenience you've experienced with our service recentlyI've taken a look at your account and see that the amount of $you are seeing is actually a preauthorization holdWe issue these to initiate all orders as to ensure fundsThese typically go away in a
few days but could take up to days depending on your banking institutionYou will see your final charge of $once this charge falls offI apologize if this was alarming
Thanks for the opportunity to make this right


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User Reviewer12584238 time Feb 01, 2019

Thank you for your feedback, and we offer our sincerest apologies for this experience.Recently, there was an issue with our payment systems that caused an incorrect authorization attempt for some of our ordersRest assured this was in error and the over authorization that occurred has already been
released by us so you'll see that drop from a pending status on your card just as soon as your bank has processed that we released the authorizationFor most banks, this should be in hours but could take up to days depending on your banking institution's processing timesThe processing would be the same as you would have experienced on other authorizations with us.Our team identified the issue with the over-authorization and has taken appropriate action to prevent this from happening to other customers in the future.We are following up with an email with an authorization number for this release and a credit to your accountThank you again for your feedback and we will be following up shortly


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User Reviewer12389500 time Feb 01, 2019

Dear Karen,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI have located your account, and have refunded and cancelled your subscription to UnlimitedYou can follow up with your
bank with this receipt: ******************************************************************
We appreciate the opportunity to make this right


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User Reviewer13209482 time Feb 01, 2019

Our sincerest apologies for this recent experience with your order not being receivedWe will make sure this is looked into further with our Fleet Support teamI see a member of our leadership team has attempted to call your device and has followwith an email to confirm a refund and a credit
as a token of our apologyThank you for your feedback, as it is one of the main ways we improve at PostmatesWe thank you for your patience as well as we were two days delayed in giving you the requested call


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User Reviewer10898579 time Feb 01, 2019

Our sincerest apologies for this negative overall experience with your order arriving incorrectly, and for the less-than-outstanding experience you had with our Customer SupportPlease know that we will be sure we review all correspondence appropriatelyIt looks like you were refunded for the
items and for the service and delivery fee as a token of our apology as well by a member of our team yesterday morningPlease know that you can always be called by phone upon requestWe don't currently have an inbound phone line, but we appreciate your feedback on this matter
Please be on the lookout for an email confirming the refund provided yesterdayThank you once again for your feedback, as it is one of the main ways we improve at Postmates


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Address: 425 Market Street 8th Floor, San Francisco, CA, 94105

Website: http://www.postmates.com/

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