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Postmates Reviews (739)

Jan 02, 2020

Dear Sang, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate the order in question and see that it has already been fully refunded by our customer service teamI have also placed a $delivery fee credit on your account, that will be automatically applied to your next order(s) We appreciate the opportunity to make this right

Jan 02, 2020

Dear Geraldine, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustration of having your order cancelled so late like that! I was able to locate your account and the order in questionI see that we have already released the funds and have credited your accountThe refund for the preauthorization can take anywhere from 5-days, depending on your banking institution I am attaching a receipt that you can follow up with [redacted] Thank you for the opportunity to make this right

Jan 02, 2020

Initial Business Response / [redacted] (1000, 5, 2015/10/26) */ The customer was refunded in full for the items received in errorWe attempted to contact Mr [redacted] directly, but were only able to leave a messageHe has been sent email confirmation of his refund Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Desired resolution was accepted by company

Dec 30, 2019

Hi [redacted] On behalf of Postmates, I want to apologize for the less than satisfactory service you experienced with Postmates.I would be disappointed if that happened to me as well and I would like to assure you that this is not the norm for our service.We have followed up with you about your issue that you have with Postmates through via emailOnce you have received them via email from PostmatesWe will make sure your problem is solved with us.Please let us know if there is anything else that we can further assist with.We looking forward to your response

Dec 30, 2019

Dear [redacted] Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyWe do issue preauthorization holds on all orders, but I definitely understand the frustration of having multiple holds in one dayI have located your account and refunded several of your recent orders to make up for the overdraft fee that you incurred with your bankUnfortunately I can not expedite these refunds, but you should see them in 5-days We appreciate the opportunity to make this right

Dec 29, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meHowever, I have yet to get the refund from Bowery BagelsI'm not sure if that's on my Bank's end (which it probably is), and I was just wondering what date you issued the refund so I can know when to expect itThank you very much for working with me on this issueSincerely, [redacted] ***

Dec 29, 2019

Our sincerest apologies for any frustration this may be causingI understand that we offered a full refund last night, and a member of our team will be following up with additional compensation as a token of our apology for this experience Please be on the look-out for an email from our team with the creditThank you for your feedback, as it is one of the main ways we improve at Postmates

Dec 28, 2019

Dear Heather, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to find your account and the charge in questionI have cancelled your subscription and have refunded you the full amount of $You should see this in 5-daysI will definitely be passing your experience to the proper parties Thanks for the opportunity to make this right

Dec 28, 2019

Dear Leila, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate the order in question and see that we have already refunded the cancellation fee in fullPlease allow 5-days for this refund to reflect on your bank accountI will be following up with all parties involved We appreciate the opportunity to make this right

Dec 28, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Kara [redacted]

Dec 27, 2019

Customer was refunded price difference on 1/12/***Customer has placed multiple orders since this complaint

Dec 27, 2019

We sincerely apologize for the delay in refund and response you have experiencedWe have been specifically delayed in subscription refunds, and we regret any inconvenience this may have causedA member of our team has reached out to confirm your annual subscription refund for $ The subscription has also been cancelled on our end, so you will not face this charge again unless you have signed up in the appThank you for your patience, and please be on the lookout for an email from our team

Dec 26, 2019

Complaint: [redacted] I am rejecting this response because: it does not respond in ANY WAY to my request for actionI already know that authorizations fall off from my credit card within a certain period of timeI am asking them to 1) remove that restaurant from their listing because it is not a viable option for delivery to anyone and 2) change their business practice in the future of accepting, confirming, and pre-authorizing a delivery that they have not actually confirmed will occur.Sincerely,Geraldine [redacted]

Dec 25, 2019

Dear Joshua, Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI have located the order in question and am refunding it in fullI will have our customer service team follow up with an email of when you can expect that refund and other details We appreciate the opportunity to make this right

Dec 24, 2019

Hi I would like to withdraw my complaintThe matter was resolved with the merchantThank you, [redacted]

Dec 24, 2019

We want to apologize for the way your issue has been initially handledUpon further investigation, we are showing that the driver did not make it to your house, and will be processing a full refund for this orderPlease be on the lookout for an email from a member of our team verifying your refundIn addition, we have added a credit to your account for this inconvenienceThank you for choosing Postmates

Dec 24, 2019

Our sincerest apologies for any frustration this situation may have been causing with your order not arriving on time and your needing to cancelI see an agent refunded your order in full yesterday and followto your email threadI'm glad we were able to assist with this particular situation A member of our team will be followiagain to that email thread in regards to your previous Revdex.com correspondence, as I was able to locate only refund confirmations from our customer service department previouslyPlease be on the look-out for an email from our team

Dec 24, 2019

Complaint: [redacted] I am rejecting this response because: I need to speak to someone Received email from Daniel P I have sent emails for him to call me but no reply I'm old school and hate this internet crap communication I need a call at [redacted] If this isn't resolved then I will be forced to put put bad reviews on Revdex.com, ***, ***, [redacted] , [redacted] ***, etc No emails just phone calls Also account is under [redacted] Sincerely, [redacted] ***

Dec 22, 2019

Complaint: [redacted] I am rejecting this response because: They state: Hello - Our sincerest apologies for any frustration this may be causingI do see a member of our team was able to confirm your refund of the cents today, but another agent will be followiwith your refund receipt and we will be confirming your additional compensation Thank you for bringing this to light, so we can have another opportunity to better serve you***They did refund me $after MANY emails back and forth and doing a credit check in which they put a hold on my card without my consent???? There was no additional refund outside of the $that they stated in their response to youso I have no idea what they are talking about! They have no business having access to people's credit cards and/or debit cards...Nor should they be allowed to put a financial hold on my card if I have already paid for a mealand they certainly SHOULD NOT being doing credit checks on people that are simply ordering food and paying for it at the time of orderingHOW IS THIS LEGAL????Sincerely,Dawn [redacted]

Dec 20, 2019

Dear Ashley, Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI do see that we discounted the order $and also applied a $delivery fee credit to your account which is available for useSince you feel the resolution has been so delayed, I have gone ahead and refunded the remainder of the order as a one time courtesyYou should see this in 5-daysI will also be following up with all parties involved Thanks for the opportunity to make this right

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Address: 165 S 24th St, Philadelphia, Pennsylvania, United States, 19103

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