Postmates

Dear Ronald,
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate your account and the orders in question, and see that the preauthorizations were released on our end
Here is a receipt of the release of funds on our end, that you can follow up with your bank with:
***
If you have any other issues or concerns, please don't hesitate to reach out to our customer service teamWe appreciate the opportunity to make this right

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, Pareen ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, Ariana ***

Hi ***,
Thank you for reaching out and providing your feedback regarding our referral promotion that you were a part ofAfter reviewing your case and the emails you received, the terms of the promotion that indicate that the credits only apply to your delivery fees is clearly laid out, either
in the body of the email or in the fine printAs this information was clearly displayed prior to the promotion being applied, we cannot issue a full refund for these charges
However, as a token of our apology for the resulting confusion, we have issued a partial refund of $** for your Thai order, and have added an additional $** in delivery credits to your account, should you decide to place a future order
Our apologies again for any confusion this promotion might have caused

Complaint:***I am rejecting this response only to continue the case, the email they need is ***
Sincerely,*** ***

Dear Jehan,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and the order in questionI am having our customer service team follow up with an email and a full refund for your last orderI will
also be following up with all parties involved
We appreciate the opportunity to make this right

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, Joshua ***

Our sincerest apologies for this experience, as we will be sure this delay in refund is reviewed with the proper leadership in our Support teamIt looks like you have since been refunded as of yesterday afternoonWe will be followiwith a confirmation of the refund and an additional credit as
a token of our apology
Please be on the look-out for an email from our team, and we thank you sincerely for your feedbackFeedback is one of the main ways we improve at Postmates

Our sincerest apologies for this negative overall experienceWe understand that your order was minutes late, and we understand further that our Postmates users rely on us to deliver in the promised timeframe every timeAnything less than this is not acceptableWe will make sure your feedback
about our time estimates is escalated appropriatelyI see a member of our team was able to offer a refund for your order yesterdayAnother member of our team will be following up to confirm if you would like to cancel your subscription at this timePlease be on the lookout for another email from our teamWe thank you for bringing this matter to light, as it is one of the main ways we improve at Postmates

Our sincerest apologies for this negative experience with your food arriving later after the merchant had prepared itIt looks like the first courier on the order had to be removed due to a personal emergency, and we will definitely be sure this is reviewedOur team is following up to your wife's
email at this time for a refund and additional compensation as a token of our apology
Please be on the look out for an email from our teamWe appreciate your feedback, as we are always looking to grow and improve at Postmates

Dear Amira,
Thanks for the feedbackWe appreciate your interest in using our serviceAs you mentioned, we aren't to your area just yetWe hope to be in every major area ASAP, feel free to check back with us from time to time!

Hello - thank you for your feedback, as your health and safety are extremely important to usWe have refunded this order in full and additionally credited your accountThis is not the kind of experience we want for any Postmates user, and we thank you again for bringing this to our
attention.
We have been experiencing a higher volume in orders and request for those orders, and we sincerely regret that your email was not responded to yetOur team is going to follwith an email confirming your refund and credit.
We apologize again for this experience, and please be on the look-out for our email

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meThank you for all your help.Sincerely, Stone ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, Keion***

Initial Business Response /* (1000, 7, 2016/01/26) */
Dear ***,
First of all, let us earnestly apologize for your negative experience with Postmates! It sounds like multiple items in your order were made spicier than you intended and therefore your children were not able to eat the foodWe
understand that this must have been frustrating for you and disappointing for you hungry kids!
Upon investigating your order history, we saw that one of our Social Media Pros was able to get in touch with you on Twitter regarding this issueThey processed your refund for the amount of $for the fried rice and noodle dishes that were too spicyWe're glad this part of the issue was resolved for you
To thank you for choosing Postmates, We're also placing a $credit on your account, which will be automatically applied to the next order you place with us!
Please let us know if there is anything else we can do for youYou will hear back within hours if you email ***.com
All the best!

Dear Kara,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your ticket and see that we have responded now and have fully refunded your Unlimited ChargePlease allow 5-days from the time of our customer
service teams responseI will be following up with all parties involved
We appreciate the opportunity to make this right

Dear ***,
Again my apologies for any inconvenienceUnfortunately I can not expedite the release on your banks endI do want to reassure you that these charges never went through on our processing system, and that these pending holds should be released soon, if they have not already

Dear Jeffrey,
Thanks for the feedback and my apologies for any inconvenience with our serviceI also apologize for the late resolutionI have located your account with the unlimited charge in question, and have now refunded the $I have cancelled the subscription, but will let it
stay active through the trial runYou can take advantage of the unlimited until 12/17/The refund of $should reflect on your bank account within 5-days
We appreciate the opportunity to make this right

Revdex.com:I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution is satisfactory to me
The merchant has contacted me and has agreed to issue the refundI will follow up again if I do not receive the refund in the allotted time of 5-days that Postmates has given me.Sincerely, Dianna ***

Our sincerest apologies for this negative experience, as we will be sure a member of our leadership team will reach out for a refund of your service fee and to ensure your concerns are handled appropriatelyWe thank you for your feedback, as we are always working to grow and improve