Postmates

Dear ***
Thanks for the feedback, and my apologies for any inconvenience or confusion with one of our promotionsI can definitely see where you are coming from, and I have escalated this issue to our growth team for reviewWe definitely take our public promotions seriouslyI did
find your account and see you have placed an order with us, so unfortunately you would not be able to apply this code, as it is for new customers only(as described in the promotion)
Thank you for flagging this and the feedbackThis helps us continue to grow and improve our service!

Hi ***,
Our apologies for the mix upWe have issued a full refund for this order, which will post to your account within to days
Our apologies again!

Complaint:
***I am rejecting this response because: The salad I got was insanitaryI ordered it my food via PostmatesI shouldn’t have to deal with ChopstopI should get a full refund from PostmatesThey can deal with vendors issues with Chopstop on their own and not hassle their consumerI have uploaded the photos I took of the hair in my salad.Sincerely,*** **

Dear Taerra,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate your account and the order in question and have escalated this to a specialist that has refunded you
$for the inedible items and will be following up with an emailWe will be following up with all parties involved
We appreciate the opportunity to make this right

Hi, we have received your concern and apologize for the delayed response as we have been backlogged with the amount of emails we've been receivingWe will be investigating the best way to address this issue to provide the information requestedWe are diligently working on improving our customer
service response time to avoid issues like this in the futureAddressing and resolving all of our customers issues is a top priority at Postmates and we will do everything possible to immediately rectify this situation

Hi Aarrion,
On behalf of Postmates, I want to apologize for the less than satisfactory service you experienced with Postmates.I would be disappointed if that happened to me as well and I would like to assure you that this is not the norm for our service.We have followed up with you about your
issue that you have with Postmates through via emailOnce you have received them via email from PostmatesWe will make sure your problem is solved with us.Please let us know if there is anything else that we can further assist with.We looking forward to your response

Dear Madison,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and the order in questionI have gone ahead and refunded the fees from this order(delivery, service and small basket) totaling
$You should see this refund in 5-daysWe do charge a delivery fee and service fee on every orderWe also have a small basket fee of $if your subtotal is less than $I apologize that this was not explained more clearly for youI will be closing out your customer service ticket as we are considering this complaint response our resolution, but if you have any other questions or issues please respond to that ticket
We appreciate the opportunity to make this right

Our sincerest apologies for this negative experienceWe never want this kind of thing for our Postmates usersWe understand your bruschetta did not arrive with all the correct ingredients requested, but we are glad to see we got this refunded for you yesterday in fullWe will be sure this issue
with the agent you spoke with initially is investigated further and handled appropriatelyWe thank you sincerely for your feedback, as it helps us grow and improve at Postmates

Dear Elizabeth,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate your account and see that one of our escalation specialists has already refunded your last order in
fullThey also offered to give you a call back if you'd like to discuss these concerns you haveIf you'd still like to speak to her please respond to her last email with a good time to talkOtherwise, I will definitely be passing this feedback along to the proper parties
We appreciate the opportunity to make this right

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Karen ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution is satisfactory to meSincerely, Emilio***

Hello, and our sincerest apologies for this negative experience with our serviceI understand you were not able to contact your Postmate and did not receive the orderWe will be sure we follwith an email in about minutes to confirm a refund for you, as well as offer some helpful
information about the phone number listed on the order.
Thank you for bringing this situation to light, and we will be followiwith an email just shortly

Our sincerest apologies for any inconvenience this issue with changing credit cards might be causingChanging payment methods after the order is complete isn't something our system is supported to doHowever, we have been working on making this work for you since our last correspondenceOur team
will be following up with an email shortly as we were able to successfully switch cards for you as of yesterdayGoing forward, please be sure the payment method confirmed at checkout is the best at which to receive the charge for the orderPlease be on the lookout for an email from our team for the change of cardsWe thank you sincerely for your feedback, as we have been sure your feedback was escalated appropriately to our engineering support staff

Revdex.com:
I am at odds with this process. Per your instructions I have days before Revdex.com will close my complaint but if I accept the response by the business, I have to wait - days before I will see the credit back on my credit card. I would like to make sure I receive my credit before I close this complaint
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, Vickie *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me when the money is actually deposited. I hope that Postmates will update their website to accurately reflect pricing. As I said before this has happened numerous times to me and I sent them a screenshot with the advertised pricing and my tip was already added in. Sincerely, *** ***

Complaint: ***I am rejecting this response because:
This is NOT trueAlso, you NEVER tried to rectify the situation and you NEVER offered any form of creditI have EMAILS from you stating you sent me delivery credit incase I use the service again...and wouldn't you know it, I start up the app and there's NO delivery creditThis company is nothing but lies, scams, and excusesI do not accept your half-baked responseAnd I find it APPAULING that you reply to my complaint stating you offered me delivery credit (which you didn't do TIL AFTER YOU RESPONDED TO Revdex.com) and top it off, NEVER ACTUALLY GAVE ME THE CREDITAlso, I confirmed that the account in question you said made a charge with my card in fact DID NOT use my card as MY CARD WAS ALREADY REMOVED FROM THE ACCOUNT making it physically impossible to use MY CARDUNBELIEVABLE
Sincerely,Justin ***

Hi ***,
I'm so sorry to hear you got the wrong food for your dog - this is not what we want to hear! We will process a refund for the incorrect items, which will post to your account within to days, however typically much sooner
Our apologies again for the mixup!

Our sincerest apologies for the delay of your Unlimited subscription refundWe have been delayed in our response to subscription requests, and we appreciate your patience as we work toward a quicker response timeWe are processing your refund and followiwith an additional credit as well as a
token of our apology.
Please be on the look-out for an email from us confirming your refund and creditThank you for your feedback, as it is one of the main ways we improve at Postmates

Dear John,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and have cleared the issue with itYou should be able to order again and you do not owe us furtherI appreciate you bringing this to
our attention
Thanks for the opportunity to make this right

Our sincerest apologies for this negative experience with the cancelled order and with our Support teamWe will be sure this is looked into further for any necessary improvementsIn the meantime, we have followwith an email about the substitution and upcharge request process, as well as
with a credit as a token of our apology
We thank you sincerely for your feedback, and please be on the lookout for an email from our team just recently sent