Postmates

We want to apologize for the way your issue has been initially handled. Upon further investigation, we are showing that the driver did not make it to your house, and will be processing a full refund for this order. Please be on the lookout for an email from a member of our team verifying your...

refund. In addition, we have added a credit to your account for this inconvenience. Thank you for choosing Postmates.

Hello,
I’m sorry to hear about this experience that you encountered with the issues in your order. I was able to locate this order for you and want you to know that we have processed a full refund. Additionally, we have added a credit to your account for this inconvenience and will be following up...

with you about this via email.
Thank you for the opportunity to make this right. Your feedback is valuable to the growth of our company.

Our sincerest apologies for your recent ordering experience with Pizza Hut and for issues with other recent orders. We are following up with an email from our team to ensure your concerns are reviewed appropriately, and we very much appreciate you bringing this matter to our attention. Please be on...

the lookout for an email from our team.

Dear Shane,
 
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recently. I can definitely understand the frustration as this was an abnormal preauthorization for our system. I see that our escalations team has refunded you in full for the...

order for the inconvenience. Unfortunately I can not expedite how fast those funds get back to your account, but I will be passing along this information to the right parties to make sure this doesn't happen again.
 
Thanks for the opportunity to make this right.

Our sincerest apologies for this negative experience. We definitely understand why this could be frustrating, and we will be sure the previous correspondences with our team are looked into further. At this time, the phone number on your order will need to be the one associated with your device in...

order for the phone number privacy masking to work properly. You and your courier won't be able to reach each other through the app otherwise. We are glad to see a member of our team was able to reach out this morning and provide the desired refund. We hope you will be able to use us again confidently and we thank you sincerely for your feedback. Without feedback from our awesome Postmates users, we wouldn't be able to grow and improve in the same way.

Dear Kimberly,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I can definitely understand your frustration. I was able to locate this order and see that is has already been refunded in full. If you are still seeing any...

preauthorizations, these are just temporary holds that usually fall off within a few days. I will follow up with all parties involved with this issue.
 
We appreciate the opportunity to make this right.

Dear Alganesh,
 
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recently. I was able to locate your account, and I can definitely understand the frustration at this point. I have removed all charges from this order. If you are still seeing...

any pending holds, these are preauthorizations and will be reversed in a few days.
 
We appreciate the opportunity to make this right.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Kara [redacted]

Hi[redacted]
On behalf of Postmates, I want to apologize for the less than satisfactory service you experienced with Postmates.I would be disappointed if that happened to me as well and I would like to assure you that this is not the norm for our service.We have followed up with you about your issue...

that you have with Postmates through via email. Once you have received them via email from Postmates. We will make sure your problem is solved with us.Please let us know if there is anything else that we can further assist with.We looking forward to your response.

Dear Alexandria,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I can definitely understand the frustration. I was able to locate your account and the order in question. I am having one of our escalation specialists reach out to...

you via phone as you requested, and we will be refunding this order in full. Our escalations specialist will be happy to go over any other issues or concerns you might have.
 
Thanks for the opportunity to make this right.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Theresa[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. the account has been debited for the amount owed and is now correct.  I would make one suggestion as to the company policy to state to your customers upfront that the amount being charged is not the amount that will be debited from the account.  I am still amazed at a $20 bill amounting to $52 as this is $30 more than expected.  Sincerely, [redacted]

Dear John,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I can definitely understand the frustration. I was able to locate the order in question, and make sure that you were refunded for the missing items as well as the...

delivery fee. If you are still seeing a larger hold, this is just the preauthorization, and the final charge should reflect in a few days. We have additionally placed a $10 delivery fee credit to your account, which will be automatically applied to your next order(s).
 
We appreciate the opportunity to make this right.

Dear Keyasia,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I was able to locate your account and the order in question. I have removed all charges from this order since you did not receive your desired meal. I am going to have...

our customer service team follow up with an email as to when you can expect the refund.
 
We appreciate the opportunity to make this right.

Dear[redacted]
 
Thanks for following up, and again my apologies for any inconvenience. I am going to have our customer service team follow up with some receipts from our processing system that you can take to your bank. We should that all holds have been released on our end. Your bank should be able to clear this with the receipts we are sending now.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Deja [redacted]

Our sincerest apologies for this experience, as we pride ourselves in delivering your desired items to you effectively. I understand someone from our team issued a refund for you order last night, though we do apologize for the delay. A member from our team is following-up with an additional credit...

to your account as well. 
 
Thank you for your feedback, as it is one of the main ways we improve at Postmates. Please be on the look-out for an email from us coming shortly.

Hi Dawn,
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; -webkit-text-stroke: #000000} span.s1 {font-kerning: none}
Please know that your feedback is truly appreciated. Situations like this help us to constantly refine our service, so we can better serve you, the...

customer! I will make sure it is passed along to the appropriate parties. We have already processed a refund for the entire order that was canceled. Please allow 5-10 days for the funds to reflect back on your account. Again, please accept our apologies in this matter. We hope to provide you with an exceptional experience on your next order with us!
 
Thanks for choosing Postmates!

Dear Zhenyu,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I can definitely understand the frustration at this point. I'm going to refund the difference in price back to your expected amount. I'm also going to have our customer...

service team follow up with an email of when you can expect that refund.
 
We appreciate the opportunity to make this right.