Postmates

Dear Ariana,
 
Per your request, I have deleted the credit and refunded the $10 back to your account on a previous order. You should see this in 5-10 days.

Hello, and our sincerest apologies for any frustration this less-than-outstanding experience may be causing. We never want this kind of thing for anyone who uses our service, and we will be following-up with an email regarding compensation and information about the cancellations. It looks like we...

were able to complete one of your orders but the remaining were cancelled for different reasons. 
 
We thank you for bringing this to our attention, and we will be sending an email to you in about 10 minutes regarding this issue.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution is satisfactory to me. Sincerely, Victoria[redacted]

Our sincerest apologies for any frustration this negative experience may be causing. This is not the kind of thing we want for anyone who uses Postmates. I understand we followed-up with the receipt once again and offered a full refund back to your credit card. We will be following up with an...

additional credit to your account as a token of our apology for this experience. 
 
Thank you sincerely for your feedback, and please be on the lookout for an email from our team within 10 minutes time.

Hello there - we sincerely regret that this promotional code has given you trouble, and we definitely want to assist. It sounds like you may have received this code through a third party site, as it expired at the end of last year. We will follow up with an email to your email address listed to see...

if we can look into this further for you. If anything has been done erroneously on our end, we will be sure to fix it. Please be on the look out for an email from out team coming shortly.

We sincerely apologize for the delay in refund and response you have experienced. We have been specifically delayed in subscription refunds, and we regret any inconvenience this may have caused. A member of our team has reached out to confirm your annual subscription refund for $83.88. 
The...

subscription has also been cancelled on our end, so you will not face this charge again unless you have signed up in the app. Thank you for your patience, and please be on the lookout for an email from our team.

Our sincerest apologies for this negative experience, as this isn't the kind of thing we want for our Postmates users. It looks like our team was able to issue a refund to you last night and was also making sure that our Fleet Support is looking into this issue with your order not arriving. We thank...

you sincerely for your feedback, as it helps us grow and improve at Postmates.

Dear Douglas,
 
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recently. I can definitely understand the frustration. I was able to locate the order in question and have refunded all charges, since your son did not receive it. I have also...

placed a delivery credit on your account. I will follow up with an email from our customer service side as well.
 
We appreciate the opportunity to make this right.

Dear Brandon,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I can definitely understand the frustration. I was able to locate your account and the order in question, and we will be refunding in full. I will have our customer...

service team follow up in an email with some expectations of that refund.
 
We appreciate the opportunity to make this right.

Hello - I'm glad we were able to assist and refund appropriately. We further sent receipts as requested and were met with a "thank you" from the requestor. 
 
We are always here to assist, so thank you for giving us the opportunity to do so.

Dear Jasmine,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I was able to locate your account and the order in question, and see that our escalations team has already refunded you in full. I will be following up with the local...

community manager to provide the feedback as to how the order was delivered. If there are any other issues or concerns, please respond to our last email and we will gladly follow up.
 
Thanks for the opportunity to make this right.

Dear Megan,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I was able to locate the orders in question, and do see that we refunded the $10 for the promo issue on the Roberto's order. Due to the length in time it took for the...

resolution, we will be refunding that order in full now. I will have someone from our customer service team reach out with an email of when you can expect this refund, and some further explanation. 
 
We appreciate the opportunity to make this right.

Complaint: [redacted]I am rejecting this response because:
I will not be utilizing your services again and was promised the $10 refund would be credited back to my bank account. Please do as I was originally promised, as I will not be planing another delivery order. Thank you.
Sincerely,Ariana Cvencek

Dear Lauren,
Thanks for the feedback. My apologies for any inconvenience you've experienced with our service recently. I can definitely understand the frustration. I was able to locate your account and see that our escalations team has already refunded your for the difference on your most recent...

order. I will be following up with all parties involved, and we thank you for bringing this to our attention.
 
Thanks for the opportunity to make this right.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The email used to order was [redacted]Sincerely, Latisha [redacted]

Our sincerest apologies for the your orders not being delivered to you. We want to assure you that we have done everything possible to make this right for you. We want to apologize if our previous correspondence did not reach you, however, wanted to assure you that we have refunded both orders from...

6/14 and 6/15, as well as the $4.33 for the missing item. Please be on the lookout for a follow up email from a member of our team verifying the return of your funds. Thank you for allowing us to make this right.

Our apologies for this recent experience, as this is not the kind of thing we want for anyone who uses Postmates. I was able to locate correspondence in which we refunded for the 2 requests submitted. We do apologize for the delay in this refund though, and we appreciate your patience as we are...

working toward a quicker response time. Our team will follow-up with an email to ensure all concerns are resolved and that all refunds are secured.
Thank you for your feedback, as it is one of the main ways we improve at Postmates. Please be on the look-out for an email follow-up from our team.

Dear Stone,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I located your account, and see that our escalations team has already refunded your order. Here is our correspondence: 
 
Hi Stone,Well, this is...

embarrassing! It looks as if you received the completely wrong order. While I can’t re-order the correct one for you, you certainly are able to as I’ve made sure you will not be charged for the wrong one. Any pre-authorization hold you see for this order is released immediately and should be available to you again within 7 days, if not sooner depending on your banking institution’s processing times. We’ll be following up with your Postmate and Buffalo Wild Wings Grill & Bar regarding the issue to ensure it doesn’t happen again. We’re very sorry this happened, but we appreciate you bringing this to our attention so we can make sure it doesn’t happen again.

Hello - we sincerely apologize for any frustration or inconvenience this may have been causing. I understand the wrong delivery address was listed, and we know accidents happen. We are happy to assist here with this address issue, once we have your account information. Postmates are not able to...

deliver to any address that is not listed directly in the app, but we will make sure this interaction is looked into further by our Fleet Support team. A member from our team will be following-up to receive your account email address and assist in any refunds or credits necessary.
Thank you so much for offering this feedback, and we look forward to assisting.

Complaint: [redacted]I am rejecting this response because: They state: 
Hello - Our sincerest apologies for any frustration this may be causing. I do see a member of our team was able to confirm your refund of the 9 cents today, but another agent will be following-up with your refund receipt and we will be confirming your additional compensation. 
Thank you for bringing this to light, so we can have another opportunity to better serve you. [redacted]They did refund me $.09 after MANY emails back and forth and doing a credit check in which they put a hold on my card without my consent???? There was no additional refund outside of the $.09 that they stated in their response to you... so I have no idea what they are talking about! They have no business having access to people's credit cards and/or debit cards...Nor should they be allowed to put a financial hold on my card if I have already paid for a meal... and they certainly SHOULD NOT being doing credit checks on people that are simply ordering food and paying for it at the time of ordering... HOW IS THIS LEGAL????Sincerely,Dawn [redacted]