Postmates

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Alex [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Ashley [redacted]

Our sincerest apologies for the delay in refund, and for this issue with the pasta arriving. I understand you were refunded for the pasta yesterday afternoon, but have not been refunded for the salad or anything requested beyond that. This is one of our direct partner merchants who received your...

gluten-free request directly to their in-store tablet. We will be sure we follow-up with them appropriately.
 
In the meantime, please be on the look-out for an email from our team regarding a refund further as requested. Thank you for your feedback, as it is one of the main ways we improve at Postmates.

Dear Shane, thank you for reaching out to us regarding this issue with your order arriving incorrectly. We never want this kind of thing for our users, and we thank you for your feedback. It looks like a member of our specialist team reached out yesterday to offer a refund for your order and...

apologized for the experience.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Antoine [redacted]

Dear [redacted]
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I was able to locate your account, and see that we have refunded your for the delivery fee on the order in question. I apologize for the delayed resolution as well....

This is not the norm for our service and I will be escalating this issue to the proper parties.
 
Thanks for the opportunity to make this right.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Xiao [redacted]

Our sincerest apologies for this experience, as this isn't the kind of thing we want for anyone who uses our service. I understand we were able to refund the disputed amount and reach a resolution for you with one of our Customer Support agents. We thank you for your patience, and we appreciate your...

feedback. Feedback from our Postmates users is one of the main ways we improve at Postmates.

Dear[redacted]
 
I understand your concern. I refunded the order from Killer Burger on the 9th for $9.94, the order from McDonalds on the 2nd for $3.30, the order from Pastini Pastaria on July 30th for $19.70, and the order from Bowery Bagels on July 29th for $9.09.
 
Again, our apologies for any inconvenience.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me.  They have contacted me by phone and offered a compromise.  I'm not 100% happy but really didn't feel like I had another choice in the matter.  I'm not sure yet if I'll continue to use their services.Sincerely, Aimee [redacted]

Our sincerest apologies for any frustration this experience may be causing. It looks like the Unlimited subscription was charged after the free trial ended on the second account you opened with us. At this time, we are unable to enact subscriptions on a customer's behalf.  A member of our...

Customer Account team is reaching out within the next 15 minutes to help assist with you the next steps to secure a refund. Thank you sincerely for your feedback, as we are always working to grow and improve at Postmates.

Dear William,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I located the order and and am happy to refund the disputed amount of $9.19 as a courtesy. As this is an anywhere merchant, we do not have guaranteed pricing as they...

are not partnered with us. If you would like guaranteed pricing, please order from our Unlimited merchants. We also charge a 20% service fee if you are not an unlimited user, on top of our delivery fee. If your order is under $12, we also charge a small cart fee of $1.99. Moving forward we will not be able to refund you for fees or estimated price differences for anywhere merchants.
 
We appreciate the opportunity to make this right.

Dear Amber,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I can definitely understand the frustration at this point. I was able to locate your account and the order in question, and have now refunded for the order in full as a...

curtesy. We apologize for the delayed resolution in this matter as well. You should see this refund in 5-10 days, depending on your banking institution.
 
Thanks for the opportunity to make this right.

Hi[redacted]
 
On behalf of Postmates, I want to apologize for the less than satisfactory service you experienced with Postmates.I would be disappointed if that happened to me as well and I would like to assure you that this is not the norm for our service.
We have followed up with you about...

your issue that you have with Postmates through via email. Once you have received the via email from Postmates. We will make sure your problem is solved with us.Please let us know if there is anything else that we can further assist with.
We looking forward to your response.

Dear Jason,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I can definitely understand the frustration. I was able to locate your account, and see that you were already refunded in full for this order. Any pending charges you...

may still see are preauthorizations and will be reversed in a few days. I will be following up with all parties involved. 
 
We appreciate the opportunity to make this right.

The Revdex.com Complaint [redacted] is a courier who asked to be deactivated via email twice after signing up as a courier with his bank account information - but his emails were sent an FAQ screen based on the selections he made when writing in. 
 
He has written into the Revdex.com to say...

that there's no way to get in contact with us and that you can't remove your bank account information once it's provided. He also said tons of people report being charged on their cards. 
 
I found his correspondence to our center and he's requested the deactivation through the "Payout Adjustment" selection to Fleet Support. He has no jobs with us so he hasn't been paid. 
 
We can deactivate his account.
 
Thanks -

Hello - Our sincerest apologies for any frustration this may be causing. I do see a member of our team was able to confirm your refund of the 9 cents today, but another agent will be following-up with your refund receipt and we will be confirming your additional compensation. 
Thank you for bringing this to light, so we can have another opportunity to better serve you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and I will not pursue this complaint any further. However, I do not plan on having any affiliation with this business ever again!
Sincerely, Jasmine [redacted]

Dear Geraldine,
 
Thanks for the follow up. We have sent this specific location over to our merchant team for review. If they do not deem a good fit we will move forward with removal. I have also passed your feedback along about our preauthorization process. This is valuable feedback as we continue to grow and improve our platform.

Dear Beth,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I can definitely understand the frustration. I did locate your account associated with the email you provided, and it looks like you were subscribed to our Unlimited...

program. I have now cancelled the subscription and refunded the two charges for $9.99. You should see these refunds in 5-1o days. I will be passing along this feedback  to the proper parties.
We appreciate the opportunity to make this right.