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Postmates Reviews (648)

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User Reviewer6918743

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]


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User Reviewer8431508

Hi[redacted],
I'm sorry to hear that your promo code did not apply correctly. Many of our promo codes are targeted to specific users, which is why this one likely did not apply to the account you ordered from. Never the less, we have issued you a refund of $[redacted] for the delivery fee on this order, which...

will post to your account in 5 to 10 days, however typically much sooner.
We appreciate your feedback as it helps us improve our promotions.
Let us know if we can be of any further assistance.


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User Reviewer7340475

Initial Business Response /* (1000, 7, 2016/01/21) */
We have responded to our customer's inquiries and have resolved the issue. We do not charge our customers for missing items or poor service. We have processed a refund for any items the customer may have been charged but not received, alongside...

issued a credit for any future purchases our customer may wish to make.
Initial Consumer Rebuttal /* (2000, 9, 2016/01/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a refund of my purchase . However I feel if I had not taken this to the Revdex.com I would not of been credited for items I did not receive. Whe I initially complained to postmates they offered to comp back the entire order with the exception of one item. They meant I would of received a refund of approximate $18.50. Alas that never happened.. Causing my to contact the Revdex.com.


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User Reviewer6334912

Initial Business Response /* (1000, 7, 2015/09/17) */
Logos, photos, and menus have been unlinked from the storefront and all customers order attempts from the brand(s) mentioned will be canceled.


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User Reviewer7999233

Hi [redacted]
Thank you for providing your account information. In looking at your account, it appears as if the code was never correctly applied to your account, which is why the delivery fees were not taken care of.
Worth noting as well, that these promotions have  a 7 day run rate before the expire. In an effort to make thing right, I am going to add $** in future delivery credits, that do not expire, to your account. I can't go back and apply the credits after the fact.
The $** in delivery fee credits will be on your account immediately.
Please let us know if we can be of any further assistance.


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User Reviewer6546846

In reviewing our records I show that we have credited the full refund back on [redacted]. We apologize for any inconvenience


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User Reviewer7043777

Complaint: [redacted]
Hello, the account should be under the email address [redacted]
Please let me know if you need anything else. Sincerely,[redacted]


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User Reviewer5894352

Hi[redacted],
Our apologies that your order did not arrive! We expect that our Postmates reach out to you when they arrive, our apologies that this did not happen. You have not been charged for the items, since they were returned, and I have refunded you for the cancellation fee you were charged. I am...

also adding a $** delivery fee credit to your account as a token of our apology for the poor experience, should you decide to give us another shot.
Our apologies again.


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User Reviewer7460891

Dear [redacted],
 
Thanks for the feedback, and my sincere apologies for this issue. This is definitely not ok, and I would be frustrated as well. I will be following up with an email from our customer service platform to make sure this order is completely taken care of, along with a credit. I...

will also be following up with the merchant team, and all other parties involved.
 
We appreciate this feedback and the opportunity to make this right. If there are any other issues or concerns, please add them in response to our follow up email.


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User Reviewer8210287

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]


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User Reviewer8804208

Hi [redacted],
I completely understand the disappointment, and trust me, I wish we had been able to resolve this the first time around. I cannot change what happened in the past, I can only continue to work on improving our platform. As you highlighted, the best and most logical resolution to this would have been to simply resend you the messed up item. Unfortunately, our platform is not set up to handle this yet, and I will continue to chase our engineering team in an effort to add in this functionality, that you, and all of our customers deserve.
I realize we ruined your viewpoint of Postmates, and while I don't expect this to change your mind, should you decide to give us another chance, I am adding $25 in credit to your account that can be used towards a future order, should you decide to come back.
Again, our apologies for the poor experience, and thank you for the feedback - it helps us improve.


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User Reviewer8176247

Hi [redacted],
Sorry to hear of the issues you experienced on your delivery. Can you please provide us with your Postmates account information so that we can quickly resolve this issue for you?
Thank you


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User Reviewer5828739

Hi [redacted],
First of all, please accept our apologies for the confusion surrounding your recent order. We have reviewed your case and it appears as if you definitely did not get what you were expecting to receive, which is disappointing.
We are issuing a full refund for this order, which will...

post to your account in 5 to 10 days.
Again, please accept our apologies for the confusion.


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User Reviewer6453886

Complaint: [redacted]I am rejecting this response because:Since Wednesday and now here it is Monday I still do not have my money $[redacted] back  for your business error. Thanks a lot. Sincerely,[redacted]


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User Reviewer8248236

Dear Jack - thank you for this information, as we are looking to assist. I was unable to find an account with the Gnail address mentioned. If you could follow up to our email from our Customer Service team that we sent Monday, then we are happy to locate this account with some information. We will follow-up once again just to put it at the top of your inbox for you. Thank you for your patience, and we look forward to assisting.


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User Reviewer8628403

From: [redacted] [mailto:[redacted]] Sent: [redacted], [redacted], [redacted] AM To: info <[redacted]> Subject: resolved response The company did place a hold on the account and since that time there has been no further unauthorized use of my email.


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User Reviewer6285026

Thank you so much for reaching back out regarding your recent negative experience. I see we were able to refund you the cancellation fee of $4 and offer an additional credit as a token of our apology for the experience. Our cancellation fees will always show on the cancellation screen before confirming the cancellation. The authorization for custom order fields is currently in a trial period, and our agent made sure your feedback was escalated appropriately regarding our authorizations. 
Thank you once again, as we are always working to grow and improve based on user feedback!


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User Reviewer8803402

Dear [redacted] ,
 
thank you so much for your feedback and for letting us know there was an issue with the payment here and we sincerely apologize for any frustration this may be causing. It looks like you might be seeing the temporary authorization for a cancelled order and for a completed order....

I understand there was an issue with the temporary authorization price as well, and our team is following-up with an email. Again, we apologize for any inconvenience this may have caused.
 
We have refunded this order in full back to the card charged, and will confirm such in the email we send your way. 
 
Thank you for your feedback and please be on the look-out for an email response from us.


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User Reviewer7270773

Hi [redacted],
Our sincere apologies for this mistake! We have issued a full refund for this order, and while I realize you said you would not be using Postmates again, should you decide to give us another chance, I have added a $** credit to your account for the inconvenience. 
Please let us...

know if we can be of any further assistance, and our apologies again.


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User Reviewer5559714

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]


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Address: 209 10th Ave S STE 400, Nashville, TN, 37203-4164

Phone:

(347) 580-6585

Website: http://postmates.com

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