Postmates

Dear Chloe,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I would love to look into this further for you, but unfortunately I do not see any orders similar to the one you described on the account associated with the email...

address you've provided. I'm going to follow up with an email from our customer service side to see if we can find another account that you may have used, possibly under your husbands email.
 
I look forward to assisting you and making this right.

Dear Kanza,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I was able to locate your account and the order in question. It does appear that our Postmate tried to get in touch several times. I would ask that you please review...

your phone numbers on your account and addresses, and also that any unit or apartment numbers are listed. As a one time courtesy, I have fully refunded this order. You should see this reflected on your account in 5-10 days.
 
We appreciate the opportunity to make this right.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Carolyn [redacted]

Dear Kalee,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I can definitely understand the frustration. I was able to locate the order in question and see that we have already refunded in full. I will be following up with all...

parties involved with handling your issue.
 
We appreciate the opportunity to make this right.

Dear Fernanda,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I was able to locate your account and see that we have refunded you for the subscription. Unfortunately we can not expedite the refund on your banking institution's...

side, but you can follow up with this receipt of the refund to show them the funds have been released on our end: [redacted].
 
Thanks for the opportunity to make this right.

Dear Jan,
 Our sincerest apologies for this negative experience. We are glad to see that a member of our team was able to refund you in full and offer an apology for the delay in refund previously. We are happy to follow-up with a credit for the inconvenience. 
Please be on the look-out...

for an email from our team, and we appreciate your feedback today.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, J Shah

Dear Robert,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I will definitely look into these charges for you, but I will need to follow up from our customer service side to get more information about your credit card. I look...

forward to your response from my email.
 
We appreciate the opportunity to make this right.

Our sincerest apologies for this negative experience, as it is not the kind of thing we want for any of our users. We very much appreciate you bringing it to our attention. It looks like a member of our leadership team followed up with an email Saturday night and issued the appropriate refund. We...

thank you for bringing this to our attention and we will be sure that we take the necessary steps to keep this from happening going forward.

Dear June,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I was able to locate your inquiry and I will have our customer service team follow up. We do issue a service fee on all orders, along with a small cart fee if your total...

is less than $12. As a one time courtesy we will be refunding the service fee on your last order. Our follow up to your ticket will include a more thorough explanation of our fee, along with some expectations on the refund.
 
We appreciate the opportunity to make this right.

Dear Julia,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I was able to locate your account and the order in question, and see that we have already refunded it in full. If you are still seeing any pending charges, these are...

preauthorizations and will be reversed in 5-10 days. I will follow up with all parties involved. 
 
We appreciate the opportunity to make this right.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Megan[redacted]

Dear Dewayne,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I would love to help, but unfortunately I can not find an account associated with any of the information you've given us. I am going to follow up with an email from...

our customer service side to see if you can track down your account.
 
Thanks for the opportunity to make this right.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Tami [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Al[redacted]

Our sincerest apologies for the manner in which this request was handled previously. I understand that last night someone from our team was able to issue a refund in full for the requested item and additionally for a total of $15.66 added to what was refunded previously. We will be sure we make the...

necessary internal followup regarding the delay in refund. 
 
Thank you for bringing this matter to light, as your feedback is one of the main ways we improve at Postmates.

Our sincerest apologies for this matter, as we never want this kind of thing for anyone who uses our service. A member of leadership on our Customer Account team was able to reach out to you via email yesterday to advise next steps regarding these charges. 
Thank you for this feedback and if...

you have any further assistance needed, please be just follow-up with the email from our Customer Account team.

Our sincerest apologies for any frustration this experience with the charges you are seeing to your card may be causing. We were not able to locate any correspondence from this email address to our Support team. Please know you can always reach our Customer Support via the "Help" button in the app...

directly from your order screen. It looks like this is one of our Anywhere merchants that has estimated prices, as shown at checkout. It looks like one of the items was $5 more expensive at the restaurant than what was estimated at checkout. We will make sure we get the menu updated for going forward and we will also be happy to provide the requested refund. Our team is following up with an email at this time to confirm the refund and to offer any further assistance.
 
Please be on the lookout for an email from our team, and we thank you once again for your feedback.

Dear Kelly,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I can definitely understand the frustration. I was able to locate the order in question and see that the preauthorization hold has already been released on our end. We...

use these preauthorizations to initiate our orders and ensure that the are enough funds to cover the order. If you are still seeing this hold it should fall off with the next few days. I will gladly pass along this feedback about the amount of the preauthorization.
 
We appreciate the opportunity to make this right.

Our apologies for this recent experience, as we understand you received something you did not order. It looks like this is one of our Partnered merchants that received your order directly to an in-store tablet. We will be sure to follow-up with them directly, and with our Postmate courier. 
I...

see we were able to refund both salads in full this morning with their associated fees. A member of our team will be following up with an additional credit as a token of our apology for this experience. 
Thank you for bringing this to light and for your feedback, as it is one of the main ways we improve at Postmates.