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Postmates Reviews (554)

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User Reviewer12613807 time Feb 01, 2019

Dear *******
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and the order in question, and have refunded all chargesI will have our customer service team follow up with an email as well, with
some expectations on when you can expect the refund
We appreciate the opportunity to make this rightPlease respond to the separate customer service email if there are any additional issues you would like us to address


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User Reviewer13193241 time Jan 31, 2019

Hi Stephanie,
On behalf of PostmatesI want to apologize for the less than satisfactory service you experienced with the PostmatesI would be disappointed if that happen to me as well and I would like to assure you that this is not the norm for our service
We have followed up with you about
your issue that you have with Postmates through via emailOnce you have received the via email from PostmatesWe will make sure your problem is solve with usPlease let us know if there is anything else that we can further assist with.
We are looking forward to your response


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User Reviewer11870292 time Jan 31, 2019

Hi **,
Thank you for reaching out in regards to this issue, and for your feedback concerning your experience with the promotional codeWith our promotional codes, we do our best to ensure that the terms of the promotion are clearly displayed, either within the promotion itself or in the terms and
conditions of each promotion.Most codes, unless the specifically indicate otherwise, are simply for delivery fee creditsThis is outlined in the body of our promotions, or in the fine print It is never out intent to deliberately deceive our customers, as this is not a good business practice
As a token of our apology, we have gone ahead and issued you a full refund for this order, based on your claim that the promotion was misleadingOur apologies again for the confusion and thank you for the feedback - it helps us improve


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User Reviewer11688811 time Jan 31, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to meSincerely, ****** ***************


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User Reviewer10852211 time Jan 31, 2019

Dear Dwayne,
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationUnfortunately I can not find an order that matches your description on the account associated with the information you've
providedI am going to have our customer service team follow up to get more information, so that we can provide a resolution for you
Thanks for the opportunity to make this right


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User Reviewer10731671 time Jan 31, 2019

Dear********
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyWe do issue preauthorization holds on all orders, but I definitely understand the frustration of having multiple holds in one dayI have located your account and
refunded several of your recent orders to make up for the overdraft fee that you incurred with your bankUnfortunately I can not expedite these refunds, but you should see them in 5-days
We appreciate the opportunity to make this right


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User Reviewer11278494 time Jan 31, 2019

Customer was already issued a $** credit for the issueHas a long order history since his complaint


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User Reviewer11145140 time Jan 31, 2019

We were only able to locate a few orders with delivery fees, and we have refunded over that amount based on our refunds of the last two ordersIf ever you see a delivery fee again and believe it is in error, please reach out to our support team and we will be happy to assist in a refund


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User Reviewer12811957 time Jan 31, 2019

After looking into this, we are showing that we did in fact have to cancel the order due to there not being any available drivers at the time your order was readyThe temporary hold of $was only a pre-authorization hold placed to guarantee the funds were available for this orderSince this
order was not complete, we have removed all charges from this orderWe have also sent a follow up email so that you may reference the refund


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User Reviewer11327942 time Jan 31, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID********, and find that this resolution is satisfactory to meSincerely, William *******


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User Reviewer13221346 time Jan 31, 2019

Our sincerest apologies for this negative experience, and we appreciate your feedback on this matterA member of our team is following up in just a moment to ensure you are compensated appropriately and that the previous correspondences with our agents are reviewedPlease be on the look-out for an
email from our team coming very soon


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User Reviewer13113337 time Jan 31, 2019

Hi ***,
I'm so sorry to hear about your frustrations when using PostmatesI have gone ahead and issued a refund for the $***** for your cancelled order from ***** *** ****, this refund should post to your bank account within 5-days
Concerning the holds on your account, this is simply a
pre-authorization that we perform, to guarantee payment on orders placed using our platformWe release these charges once payment has been secured for the order.
Please let us know if we can be of further assistance


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User Reviewer12214289 time Jan 30, 2019

Dear Sara,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account, and see that the cancellation fee has already been refundedThe $that you are seeing is actually a preauthorization hold that we
use to initiate all ordersIt should fall off within the next few daysI have also placed a $delivery fee credit to your account, as I'm sure this has been frustratingThis is definitely not the norm for our service, and I hope you give us another try
We appreciate the opportunity to make this right


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User Reviewer11136287 time Jan 30, 2019

Our sincerest apologies for any frustration this delay in refund may have been causingI understand a member of our team reached out last night to confirm your refund, and we appreciate your patienceWe will be followiwith a receipt in just a few minutes
Thank you for bringing this
matter to light, as it helps us improve at Postmates


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User Reviewer11823155 time Jan 30, 2019

Hi ******,
I'm so sorry to hear that you had an issue when ordering via the app - that is not what we want to hearAs the order went through unbeknownst to you, we are issuing you a full refund for your order, which will post back to your account within 5-days, but typically much
sooner
Again, our apologies this happened, and please let us know if we can be of any further assistance


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User Reviewer12025417 time Jan 30, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to meSincerely, Michelle ****


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User Reviewer11157585 time Jan 30, 2019

Complaint: ********I am rejecting this response because:I got an email asking for a number to call me at and never heard anything after thatI’m not dumb I don’t need to hear how the “temporary authorization” worksI know how it worksI’m saying it was released and then at the same time as the “final charge” the temp authorization was gone again as well. ******* ********


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User Reviewer10876318 time Jan 30, 2019

Hello - Our sincerest apologies this concern was not resolved for your soonerWith the information you have regarding the card, we can definitely locate this charge for you
You can always reach out to us through our Help Center on our websiteWe apologize if there has recently been a delay in
response, as we have had a higher influx of orders and requests for those orders.
We will have our team reach out to you very shortly, so that we can locate this charge and have it resolved for you.
Thank you and please be on the look-out for a phone call and email from us


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User Reviewer12503470 time Jan 30, 2019

Hi******,
Apologies that you feel this was not resolvedAs this issue is so far in the past, I am unable to process any additonal refunds for this issueHowever, I am adding a $** delivery credit to your Postmate account, which you can use towards a future order
Apologies again for the mix up


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User Reviewer11682784 time Jan 30, 2019

Complaint: ********I am rejecting this response because:
The way I was treated and responded to was rude, demeaning, and inconsiderate"We're sorry" is not enoughOffering me credit (NOT delivery credit)This order was incorrect literally from the moment it reached my aptIt created such an inconvenience in my already busy life.
When trying to find solution to my postmates problem I learned there are so many other people like me who have received poor service form you guys but you make reporting it impossibleNo customer service phone number and then you take plus days tp respond to emails
Please respond with a more appropriate resolution.
Sincerely,******** *********


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Address: 425 Market Street 8th Floor, San Francisco, CA, 94105

Website: http://www.postmates.com/

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