Postmates

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although, I understand Postmates wants to ensure fairness to their merchants and policies change based on if the merchant receives the order instantly or not, however the customer has no way of knowing which is which. Therefore, when reading your policy about cancelations, it clearly states I'd not be charged if the driver was not there or on there way. At any rate, I do appreciate the refund on my second order. I would also hope that you were able to read the email correspondence between myself and your customer service reps, in particular Kasey D. They completely did not listen to my complaint because no one would believe that I received just treatment if they actually took time to assess the situation. Your employees suggested that I be ok with giving 40 dollars away for absolutely nothing. I was a loyal customer (pls ck my history) and have since deactivated my acct with Postmates and your customer service reps did nothing to try to keep me.... in fact their attitude was they did not care and did not attempt to retain your client. If this is how they treat your customers, I foresee many leaving just as I did. Thank you once again, not only for the refund, and listening to me, but also for your professionalism.Sincerely, [redacted]

Dear Amber,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I was able to locate your account and the order in question and see there was a mistake. I am going to have our customer service team refund and reach back out to...

you. 
 
We appreciate you bringing this to our attention and for the opportunity to make it right.

Dear [redacted]
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I was able to locate your account and the order in question, and I do see that there was an issue at drop off. I have fully refunded this order and also added a $10...

delivery fee credit to your account, which will be automatically applied to your next order(s). You should see the refund within 5-10 days.
 
We appreciate this feedback and the opportunity to make this right.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Amber [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for the fair solution. I wish this could have happened much sooner without the involvement of the Revdex.com. I dealt with 3 or 4 customer service representatives via email who were adamant about not finding a fair solution. I went to the Postmates [redacted] page, contacted my credit card company all in effort of finding a fair solution. No one should have to do all of that. Again, no reasonable person would pay nearly $[redacted] for two cheeseburgers. The average consumer would have given up at the customer service level. I'm not the average consumer and I'll do all that is within my power to discourage anyone from doing business with Postmates. Sincerely, [redacted]

Hi[redacted],
Our apologies for the pricing discrepancy. We have issued a full refund for this order, and reported the price difference to our team to have it updated.
Thank you for your feedback, and please accept our apologies again!

Hi[redacted],
Our apologies for the poor experience. This is not our intent, and we are working hard every day to improve our customer support, and we will follow up with the agents you interacted with to ensure they understand the correct way to support our customers and receive the appropriate...

training.
As far as our phone support is concerned, we currently do not offer live phone support. This is something we are looking to change as soon as possible as we grow. 
I have issued you a full refund for the poor experience, this will post to your account within 5 to 10 days.
Our apologies again, and thank you for the feedback!

[redacted],
Thank you for reaching out about your recent experience. Our apologies that your pizza was not up to your expectations that was delivered via our delivery platform. We work closely with all of the merchants on our platform to ensure that we are delivering a quality product, and it is...

unfortunate that this did not happen this time. We will share this feedback with them.
We will also administer a refund for the disappointing product you received. This will typically reflect on your account within a day or two, however it depends on your bank.
Our apologies again for your experience.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Thank you so much for your help in getting this matter resolved. I hope Postmates uses this experience to adapt and evolve their customer service for future customers. Although their initial response was completely inappropriate, I am glad that they have fixed their mistake. I'd be willing to give their business another chance in the future. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
The account is under my[redacted] email however it appears to be misspelled in my user name so it reads[redacted]
Sincerely,Jack [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi[redacted],
I'm sorry to hear that your promo code did not apply correctly. Many of our promo codes are targeted to specific users, which is why this one likely did not apply to the account you ordered from. Never the less, we have issued you a refund of $[redacted] for the delivery fee on this order, which...

will post to your account in 5 to 10 days, however typically much sooner.
We appreciate your feedback as it helps us improve our promotions.
Let us know if we can be of any further assistance.

Initial Business Response /* (1000, 7, 2016/01/21) */
We have responded to our customer's inquiries and have resolved the issue. We do not charge our customers for missing items or poor service. We have processed a refund for any items the customer may have been charged but not received, alongside...

issued a credit for any future purchases our customer may wish to make.
Initial Consumer Rebuttal /* (2000, 9, 2016/01/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a refund of my purchase . However I feel if I had not taken this to the Revdex.com I would not of been credited for items I did not receive. Whe I initially complained to postmates they offered to comp back the entire order with the exception of one item. They meant I would of received a refund of approximate $18.50. Alas that never happened.. Causing my to contact the Revdex.com.

Initial Business Response /* (1000, 7, 2015/09/17) */
Logos, photos, and menus have been unlinked from the storefront and all customers order attempts from the brand(s) mentioned will be canceled.

Hi [redacted]
Thank you for providing your account information. In looking at your account, it appears as if the code was never correctly applied to your account, which is why the delivery fees were not taken care of.
Worth noting as well, that these promotions have  a 7 day run rate before the expire. In an effort to make thing right, I am going to add $** in future delivery credits, that do not expire, to your account. I can't go back and apply the credits after the fact.
The $** in delivery fee credits will be on your account immediately.
Please let us know if we can be of any further assistance.

In reviewing our records I show that we have credited the full refund back on [redacted]. We apologize for any inconvenience

Complaint: [redacted]
Hello, the account should be under the email address [redacted]
Please let me know if you need anything else. Sincerely,[redacted]

Hi[redacted],
Our apologies that your order did not arrive! We expect that our Postmates reach out to you when they arrive, our apologies that this did not happen. You have not been charged for the items, since they were returned, and I have refunded you for the cancellation fee you were charged. I am...

also adding a $** delivery fee credit to your account as a token of our apology for the poor experience, should you decide to give us another shot.
Our apologies again.

Dear [redacted],
 
Thanks for the feedback, and my sincere apologies for this issue. This is definitely not ok, and I would be frustrated as well. I will be following up with an email from our customer service platform to make sure this order is completely taken care of, along with a credit. I...

will also be following up with the merchant team, and all other parties involved.
 
We appreciate this feedback and the opportunity to make this right. If there are any other issues or concerns, please add them in response to our follow up email.