Postmates

Customer was refunded $[redacted] of their order already, nothing else to refund

Complaint: [redacted]I am rejecting this response because why should I be accountable for an account that's not associated with me someone used my address without my knowlede and I'm being banned from using the site or app I'm a paying customer and placed many order with this company I'll get a lawyer involved now because I'm being accused of an account that's not mine sincerely,Javira[redacted]

Complaint: [redacted]I am rejecting this response because: You guys do not get permission from these companies to deliver their products. If anything goes wrong, that is a negative reflection of the company as well, not just Postmates. Also, you guys do charge your customers full price for the menu items while only paying for happy hour prices from the companies without their knowledge, profiting off of that. Please do not ever post [redacted] menu on your website/app again. We are very disappointed in your service and response.Sincerely,[redacted]

Hi [redacted],
First of all, please accept our apologies for the length of time needed to resolve this issue. This is not the level of service we expect of our team, and we will continue to work on improving our service to avoid future such occasions.
I have issued you a full refund for your order,...

which will post to your account in 5 to 10 business days, however typically much sooner. I have also added $** in delivery credits to your account that do not expire, as a token of apology for you missing out on the promo credits you were intended to receive.
Again our apologies for this situation, and thank you for the feedback - it helps us improve.

Complaint: [redacted]I am rejecting this response because: The company asked me for my daughter's account number. I gave them  her e-mail address because that is what is used to order food from them. They replied that they do not recognize  her e-mail  even though they have communicated to her at that specific e-mail address.  I have sent the company copies of their e-mail communication to my daughter. I will continue to pursue my reimbursement through my credit card company. I wanted The Better Business to be aware of the sales practices of this merchant Sincerely,Lorna [redacted]

Hi [redacted],
First of all - our apologies for the missing items that you ordered and did not receive. This is not the experience we would like for our customers. I have gone ahead and refunded the $8 delivery fee based on the poor experience. Again, our apologies for the mix up!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted] Zarabi

Dear Andrew,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I can definitely understand the frustration. I was able to locate your account and see that we have already refunded and cancelled your subscription for Unlimited. You...

should see this refund in 5-10 days. I will follow up with all parties involved. 
 
We appreciate the opportunity to make this right.

Hi[redacted],
Our apologies for the issues you faced! We looked into your concerns, and it appears as if you were fully refunded by our customer service team for this issue.
Please let us know if we can be of any further assistance.

Dear Jack,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I was unable to find a charge for the amount you mentioned associated with the account under this email address. I'm going to follow up from our customer service platform...

to get some more information.
 
We appreciate the opportunity to make this right.

This response was already sent by a Customer Service Pro on 3/15, the day this complaint was filed:-----Hello,This is...

[redacted] from Postmates Customer Support. Thank you for contacting us regarding the issue.We apologize for the inconvenience. You were charged $29.31 for the order. While we do have a full time Data Entry team dedicated to keeping up with merchant pricing, there are times where the estimated pricing in the app is not equal to the pricing at the merchant. When this occurs, we charge you exactly what the merchant charged us for the item, whether it is more or less than what we originally estimated. Please note that the estimated pricing at the merchant also does not include taxes charged (as tax rates can differ depending on location).Please see the attached receipt to verify. However, as you are a loyal customer I went ahead and added $10 delivery credit on your account for inconvenience.Let us know if there is anything else I can help you with!Thanks for choosing Postmates.Have a great day!-----In addition to this, we've processed a full refund for your order from [redacted]. It may take 3-5 business days to show up on your card.

Customer has already been issued a full refund for their experience on 5/14. CUstomer also placed additional orders after her complaint.

Hi [redacted],
Our apologies for the confusion! It appears as if our Customer Service team issued you a full refund for this order already when you reported the issue to us. Can you confirm?
If you feel if the refund has not been processed, please let us know. Please note as well, that this might...

appear as a voided charge instead of a full refund, based on how our system processes it.
Let us know if we can be of any further assistance.

Hello Margaret, we sincerely apologize for any frustration this temporary authorization amount may have been causing, as well as the $4 cancellation fee you were seeing. I want to confirm that a member of our team reached out yesterday to ensure you were refunded for the cancellation and to...

assure you that our custom order field will enact a higher temporary authorization amount for the time being. The cancellation was charged initially as the Postmate was at the location for pick-up. We typically charge a fee in consideration of the Postmate's time and the merchant's as well. I understand in this instance the merchant was not one that needed to prepare ahead of time.
We thank you for your feedback, as it is one of the main ways we improve at Postmates. We will be sure you feedback is escalated appropriately regarding our authorization showing before the confirmation of your order.

Hi [redacted],
Sorry t hear about the recent issue you had with your order. It appears as if our team has already refunded you for the missing item and issued you a credit for the delivery fee. In addition to that, I am refunding you for the delivery fee that you paid on this order.
Our apologies...

again for this unfortunate issue.

Complaint: [redacted]I am rejecting this response because their accusing me of a dispute I did not report on an account that isn't mine or connected to me I've told them this many times Sincerely,Javira [redacted]

Complaint: [redacted]I am rejecting this response because: My bank account was never adjusted for the correct amount. I remained overcharged.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/25) */
Contact Name and Title: [redacted] - CS Manager
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@postmates.com
We apologize for any inconvenience this has caused you. The service that was provided to you is not up to our standards here at...

Postmates. The refund in full was applied to your account on Aug. 16, 2015, 09:27 PM. In addition to this refund, I noticed that you had used a $10 delivery credit that I have also placed that back onto your account. Thank you for reaching out.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because: Although refumd was given. My satisfaction with that was the only rightthing to do. Since I still had to drive to the restaurant. Re purchase my food amd wait for another 15-20 min. On top of the 1hr and 1/2 of lies postmatea employee told me
 On top of that they only offer me $5 credit. What am I going to do withthat? Me driving to pick up my food, re paying and was not what I imtended to do. Sincerely,[redacted]