Postmates

Dear Fernanda, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and see that we have refunded you for the subscriptionUnfortunately we can not expedite the refund on your banking institution's side, but you can follow up with this receipt of the refund to show them the funds have been released on our end: [redacted] Thanks for the opportunity to make this right

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Mak [redacted]

Dear Kimberly, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand your frustrationI was able to locate this order and see that is has already been refunded in fullIf you are still seeing any preauthorizations, these are just temporary holds that usually fall off within a few daysI will follow up with all parties involved with this issue We appreciate the opportunity to make this right

Dear Alexandria, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate your account and the order in questionI am having one of our escalation specialists reach out to you via phone as you requested, and we will be refunding this order in fullOur escalations specialist will be happy to go over any other issues or concerns you might have Thanks for the opportunity to make this right

Hi [redacted] ***, I appreciate and understand your responseUnfortunately cancellation due to hold ups either with the merchant or our Postmates are a part of our businessI can confirm that we are working hard every day to improve our service and avoid similar issues such as yours to ensure that all of our deliveries are completed in a timely manner and are not canceledOur apologies again for this issue! If you will allow us to try again, I am adding a $delivery credit to your account that will be available for you to order from us againWe hope you are willing to let us try again

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Theresa [redacted]

Dear [redacted] Again our apologies for any inconvenience our service may have causedUnfortunately we can not offer the $credit that you initially requestedWe have released all funds in regards to the incorrect order

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, John [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will not pursue this complaint any furtherHowever, I do not plan on having any affiliation with this business ever again! Sincerely, Jasmine [redacted]

Hi [redacted] , Our sincere apologies for this mistake! We have issued a full refund for this order, and while I realize you said you would not be using Postmates again, should you decide to give us another chance, I have added a $ [redacted] credit to your account for the inconvenience Please let us know if we can be of any further assistance, and our apologies again

Dear Sydney, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our servicer recentlyAs I mentioned in response to your review yesterday, we have gone ahead and refunded the difference in your expected charge as a courtesyI will be following up with all parties involved Thanks for the opportunity to make this right

Our sincerest apologies for any frustration this negative experience may have causedWe always want you to be having a great experience with us, and want to ensure we create a better one for youWe do not typically refund for tip charges, but we are happy to offer a refund for youA member of our team is followiwith an email to confirm the refund Thank you for your feedback, and please be on the look-out for an email from our team

Customer does not have any orders linked to her account for the date in question, so unable to verify any steps takenCustomer has placed many orders since complaining

Dear Heidi, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyUnfortunately I can not find an account associated with the information you've providedIf you could reply to the email that I've sent from our customer service platform: On the iOS App, the Gear icon in the top-left corner > Contact Info On the Android App, Account under the lines on the top-right corner > Account Details As soon as I have that last bit of info, I’ll be able to dig a bit deeper here and get you all taken care of

Initial Business Response / [redacted] (1000, 7, 2015/12/16) */ A full refund for this order was processed on 11/30/In addition she was offered delivery credit for the inconvenienceThe customer was sent notification of this refund on 11/30/at 2:18PM PSTThe customer replied to this notification on 12/1/at 9:17AM PST

Dear Aimee, Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI have located your account and will have an escalation specialist follow up to provide a better resolutionI will also be following up with all parties involved We appreciate you bringing this to our attention and the opportunity to make this right

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt should never have gotten that out of handThat business is running a scamI will no longer be using postmates in any shape or form.Sincerely, [redacted]

Our sincerest apologies for the manner in which this request was handled previouslyI understand that last night someone from our team was able to issue a refund in full for the requested item and additionally for a total of $added to what was refunded previouslyWe will be sure we make the necessary internal followup regarding the delay in refund Thank you for bringing this matter to light, as your feedback is one of the main ways we improve at Postmates

Dear Dewayne, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI would love to help, but unfortunately I can not find an account associated with any of the information you've given usI am going to follow up with an email from our customer service side to see if you can track down your account Thanks for the opportunity to make this right

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever I have not received a delivery credit nor has a member of their escalations team reached out Sincerely, [redacted]