Write a review   Sign In

Postmates

Have you had any experience with this company? Share it by adding a review!
Revdex Home > Postmates
Add a review

Postmates Reviews (554)

Satisfaction rating: 
User Reviewer13205751 time Jan 30, 2019

Dear Jaya,
Thanks for following upAs we mentioned, we unfortunately will not be able to refund the full amount as you did receive the order in good standingWe have refunded the service fee which was the root of your complaint


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer12738044 time Jan 30, 2019

I am unable to locate the order, was there a different email or phone number that could be provided to help us locate the order?


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer10883596 time Jan 29, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to meSincerely, Tiffany ********


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer10907689 time Jan 29, 2019

Dear Nathan,
Thanks for the feedbackMy apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI have looked into your account and have now cancelled your subscription, effective immediatelyI have also refunded all
monthly charges for UnlimitedYou should see this in 5-daysI will be passing your feedback along to the proper parties
We appreciate the opportunity to make this right


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer11316159 time Jan 29, 2019

Postmates is a third party company and not directly affiliated with the merchant in questionIf a merchant tells us there is no inventory for an item or that it's not available we will not counter nor argue that point
As stated previously you were not charged for the missing items, nor billed in any way for those missing itemsYou were only billed and charged for the items that the merchant in question provided us to delivery to you
Regards,


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer11211220 time Jan 29, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to meSincerely, Jennie *****


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer10857225 time Jan 28, 2019

Hello - thank you for being a courier with us and we apologize for the delay in the bonusI see that our Fleet team was able to respond and get that payment to youWe were met with a thank you and we are glad we were able to assistYou will be able to see that bonus today
Thank you so
much and again, we apologize for the delay as we have had more orders recently and more requests for those orders.
We appreciate your patience and the opportunity to resolve this for you


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer12556063 time Jan 28, 2019

Our sincerest apologies for any frustration this may be causingWe will be happy to refund the $you were charged on 12/16, and we are followiwith a refund confirmation and some clarification as to how this happened
Please be on the look-out for an email from our teamAs
always, thank you for your feedback, as it is one of the main ways we improve at Postmates


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer11234083 time Jan 28, 2019

Our sincerest apologies for any confusion or frustration this experience may be causingIt looks like the $enacted after the Unlimited subscription was switched in your app from monthly to annualWe are more than happy to have this cancelled and refunded on our endWe will be following-up
with an email in about minutes time to confirm the refund for you
Thank you sincerely for your feedback, and please be on the lookout for an email from our team


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer11290666 time Jan 28, 2019

Dear Javier,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate the order in question and have refunded all associated chargesI will follow up with an email from
our customer service side as well, with some expectations of when you can expect the refund
We appreciate the opportunity to make this right


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer13115433 time Jan 28, 2019

Dear Elisha,
Thank you for following up regarding your Postmates Unlimited subscription, though I’m sorry to hear it wasn’t right for youI can confirm your subscription has been cancelled and your refund of $has been approvedThis should be available to you within 5-
days, if not sooner depending on your banking institution’s processing times
We appreciate your patience while we processed your requestLet me know if you have any other questions


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer10954308 time Jan 28, 2019

Hi******, Happy to look into this.
Can you let us know what date, and which merchant this was? I found an account under your email address but I couldn't find any back to back orders
Any additional details would be appreciated


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer11179353 time Jan 28, 2019

Our sincerest apologies for this negative experience, as we understand you experienced a higher authorization than for our serviceWe're following up with an email at this time with compensation as a token of our apology and with some information on how this happenedPlease be on the lookout for an email from our leadership team


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer12051547 time Jan 28, 2019

Our sincerest apologies for this order that was not received and you were charged forA member of our team will follwith a confirmation of your refundWe will be sure we do the necessary follinternally regarding the delay in refund
Thank you for your feedback, as it helps us improve
at PostmatesPlease be on the look-out for an email from us shortly


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer11361141 time Jan 28, 2019

Dear******
Thanks for the feedback, and my apologies for any inconvenienceWe have merchants on our platform based on the demand of our customers, and represent those customers as a courier serviceA lot of our merchants get added just by our customers checking in to those places on
foursquareIf a merchant does ever request that they be removed from our service, we always try to disable the location as quickly as possibleI apologize in the delay in our response and resolutionI was able to get your information to our merchant team and have it disabled today
We appreciate the feedback and the opportunity to make this right


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer12594812 time Jan 28, 2019

Dear Vincent,I appreciate you reaching out in regards to your Service Fee from your The Dam delivery and I will gladly assistI understand your concern to make sure that you are not overcharged or unfairly charged at any time using our platformI want to inform you that every order placed within
our platform has a Service Fee which is 19.99% of the cart total.I have applied a 1-time courtesy refund in the amount of $for the Service Fee.Please remember that the refund process takes 5-days for the funds to deposit back into your account.I hope this information helps as I value you as a customer!


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer13174939 time Jan 28, 2019

Hi ********,
Postmates, unlike some of the other 3rd party delivery platforms that require formal partnership to advertise and/or promote restaurants on their app, is first and foremost a courier serviceOne of the most unique and distinguishing traits about Postmates is that we do not require
locations to partner with Postmates for customers to order items from merchants near themOur app is, in many ways, more similar to the Yellow Pages than it is 3rd party delivery apps.Because of the way that Postmates integrates with Foursquare, even if we were to remove your restaurant from the platform today, anytime one of your customers “checks in” to your location, it would re-populate on PostmatesRemoval of all the menu items and pictures from the place page for your restaurant in our app, does not prevent customers from being able to hire a Postmate to pick up food from your location, just as the customer would otherwise do themselvesAs a matter of fact, though you refused all but five of them, of your customers were pretty happy to have had you on the platform when they placed orders for *** ****** **** this month using Postmates! Most restaurants prefer that we use their logos and food pictures to represent their product on our platform, which is why we attempt to utilize that information whenever possible, but in some cases merchants do not want their copyrighted images utilized in this fashionIn these cases we remove said images and replace them with relevant but royalty free images, just as we did with your locationMenus information and business information, however, is factual public information and not copyrighted, therefore we can legally list this information on our platform for the general public to view.We understand that you are not interested in partnering with 3rd party delivery parties but hope that this explanation better communicates why partnership is not required for your customers to benefit from having you on the Postmates platform


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer12214435 time Jan 28, 2019

Dear ******, Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate your account and the order in questionI do see that we have already refunded your order in fullIf you
are still seeing any pending charges, these are preauthorization holds that usually fall off within 5-daysI will be following up with all parties involved. We appreciate you bringing this to our attention and the opportunity to make this right


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer10845599 time Jan 28, 2019

Dear Dara,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustration at this pointI was able to locate your account and the order in question, and see that our escalations team has already
refunded in fullI will be following up with all parties involvedIf there are any other issues or concerns, please don't hesitate to reach out
Thanks for the opportunity to make this right


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer11107813 time Jan 28, 2019

Hello Stephen,
Thank you sincerely for reaching out regarding the charges you are seeing to your card, and our your experience with our support teamWe sincerely apologize for any frustration this might be causingI am glad to see we were able to refund your order last night and respond
to your email about food quality from Little Caesar's pizzaWe would love to look into any charges you may have questions about and offer a solutionWe are followiwith an email in about minutes to reach a resolution with youWe do authorize cards for more than the final total of the order, but will always release within a few daysWe do have some Anywhere merchants where the final total may differ within a dollar two, as their pricing is estimatedOur Favorites merchants are the ones with the same pricing every time.
Please be on the look-out for our email, and we look forward to assisting you


Mark as useful (0 votes)
Reply
Check fields!

Submit a review

Satisfaction rating:
Upload here Drag & Drop Your files here, or browse

Postmates rating

Overall satisfaction rating

Address: 425 Market Street 8th Floor, San Francisco, CA, 94105

Website: http://www.postmates.com/

59 people are currently seeking Postmates contact information.