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Postmates Reviews (554)

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User Reviewer13184245 time Jan 28, 2019

Our sincerest apologies for any frustration this experience may be causingI see that you spoke on the phone with one of our agents yesterday and received additional compensation as a token of our apology for your next order. The authorization for your cancellation a few days ago has released
fully on our end, it's just up to your bank's processing time as to when you will receive that backFor some it can be hours, and for others' banks it can take a few more daysWe hope they show it back to you soon and we will follow up with a receipt of the release for your recordsThank you sincerely for your feedback, as we are always working to grow and improve at Postmates


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User Reviewer12735011 time Jan 27, 2019

Dear Sara,
Again my apologiesI did double check and see that all fees and charges were refundedI'm going to have our customer service team follow up with an email that will include a receipt of the refundYou can follow up with your banking institution with this receipt, as it has been several weeks since the refund occurred.
Thanks for following up


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User Reviewer12838700 time Jan 27, 2019

Hi ****,
Our apologies for the inedible food you received in your recent orderWhile Postmates does not prepare the food, and we do everything we can to ensure a speedy delivery to help ensure the food quality is acceptable, we also understand that at times a merchant might miss the markWhile
the merchant is ultimately responsible for the quality of the food delivered, we understand our role in the delivery as wellWe are issuing you a full refund for this order, which will reflect to your account within to days, however typically much sooner
Please accept our apologies again, and let us know if we can be of any further assistance


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User Reviewer11635285 time Jan 27, 2019

Our sincerest apologies for any frustration or confusion this may have causedWe will be happy to offer a refund for this cancellation, and we will be followiwith an email to confirm this refund.
Thank you sincerely for your feedback, and please be on the look-out for an email from our
team


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User Reviewer11924620 time Jan 27, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to meI was eventually refunded as I should have been from the beginningHowever, I should not have to argue and spend hours fighting for it only to receive my refund after I file this complaint. Sincerely, Sara*********


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User Reviewer12991395 time Jan 27, 2019

Hi *********
I am sorry we are unable to cover overdraft fees I am able to apply a $delivery fee credit to your accountThis is available to you immediately and will automatically apply to your next orderThank for the opportunity to assist you with this


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User Reviewer12944309 time Jan 27, 2019

Hello John,
We refunded the $fee and do not see a charge anywhere on your account for the amount listedOur team is followiwith an email to offer further assistanceIf there is another account that the charge could be under, please let us know in our follemail
Please be on the look-out for an email from our team


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User Reviewer10918357 time Jan 27, 2019

Dear Jan,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate the order in question and have refunded it in full for the issues you've experiencedI'm going to have our customer service team follow up with a
separate email as well, with some expectations for the refund.
We appreciate the opportunity to make this right


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User Reviewer12398576 time Jan 27, 2019

Dear Violet,
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate your account and the order in question, and see that we have refunded in fullIf you are still seeing
any pending charges, these are temporary preauthorization holds that usually fall off in a few daysI will be following up with all parties involved
We appreciate the opportunity to make this right


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User Reviewer12992031 time Jan 26, 2019

Dear Paige,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and the charge in question, and I am going to have our customer service team refund the charge and cancel your subscriptionThey will
also follow up with an email of when you can expect this refund
We appreciate the opportunity to make this right


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User Reviewer11821638 time Jan 26, 2019

Dear *****,
My apologies for any inconvenience with our service recentlyI can definitely understand the frustration of seeing a different chargeWe have up to 40,anywhere merchants in all of our markets, and trying to streamline those menus can be difficult sometimesEither way, I will be
glad to honor the advertised price and also offer an additional creditI will be following up with a more detailed email shortly.
We appreciate this feedback and the opportunity to make this rightPlease reply to the email coming shortly if there are any other issues or concerns


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User Reviewer12756339 time Jan 26, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to meSincerely, Katrina ****


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User Reviewer12816297 time Jan 26, 2019

Dear Latisha,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyUnfortunately, there are no recent orders with the account associated with this email addressI'm going to follow up with an email from our customer service platform
to see if you can provide us with that informationPlease respond with the appropriate email address related to this order and we will definitely assist you


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User Reviewer12797121 time Jan 26, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me (assuming they refund the requested amount). Sincerely, ****** **********


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User Reviewer10785764 time Jan 26, 2019

Our sincerest apologies for any inconvenience this may be causingI see a member of our team reached out on Thursday to ensure this was escalated to our Engineering Support and to see if you could try ordering through the app instead of the web portal to see if that worksA specialist from our
Support team will be reaching out once again for assistance and a credit as a token of our apologyWe will be sure that any previous correspondence with our Support team is reviewed properly, as you should be assisted in an amicable manner upon your first request.
We thank you for your patience, and please be on the lookout for an email from us


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User Reviewer11497965 time Jan 26, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to mePlease let them know that even though they gave me an extra $as compensation there is no way I will EVER use this delivery service againWith an over %tax charge and an up-charge from actual restaurant pricing they are just being thievesI will never ever use the service again so they might as well remove me as a customer.Sincerely, Sang***


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User Reviewer10734852 time Jan 25, 2019

Dear Linda,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate this order and see that all charges have been released on our endAny pending holds you may still be seeing are preauthorizations and will be
reversed within a few daysI also see that you are in our queue to be reached out by someone from our management teamIn the meantime, I have placed a $delivery fee credit to your account, which will be automatically applied to your next order
We appreciate the opportunity to make this right


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User Reviewer12920614 time Jan 25, 2019

Dear Charles,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our serviceI was able to find an account with one of the numbers you listed, but I will have our customer service team follow up with an email to make sure that any of your information is
removed from our platformWe appreciate you bringing this to our attention and the opportunity to make this right


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User Reviewer11276153 time Jan 25, 2019

Hi Michelle, On behalf of Postmates, I want to apologize for the less than satisfactory service you experienced with Postmates.I would be disappointed if that happened to me as well and I would like to assure you that this is not the norm for our service.We have followed up with you about your
issue that you have with Postmates through via emailOnce you have received them via email from PostmatesWe will make sure your problem is solved with us.Please let us know if there is anything else that we can further assist with.We looking forward to your response


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User Reviewer12448638 time Jan 25, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to meSincerely, ****** ****


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Address: 425 Market Street 8th Floor, San Francisco, CA, 94105

Website: http://www.postmates.com/

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