Postmates

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to methe account has been debited for the amount owed and is now correct I would make one suggestion as to the company policy to state to your customers upfront that the amount being charged is not the amount that will be debited from the account I am still amazed at a $bill amounting to $as this is $more than expected Sincerely, [redacted]

Dear Amber, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustration at this pointI was able to locate your account and the order in question, and have now refunded for the order in full as a curtesyWe apologize for the delayed resolution in this matter as wellYou should see this refund in 5-days, depending on your banking institution Thanks for the opportunity to make this right

Our apologies for this recent experience, as this is not the kind of thing we want for anyone who uses PostmatesI was able to locate correspondence in which we refunded for the requests submittedWe do apologize for the delay in this refund though, and we appreciate your patience as we are working toward a quicker response timeOur team will follwith an email to ensure all concerns are resolved and that all refunds are secured Thank you for your feedback, as it is one of the main ways we improve at PostmatesPlease be on the look-out for an email follfrom our team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meThank you so much for your help in getting this matter resolvedI hope Postmates uses this experience to adapt and evolve their customer service for future customersAlthough their initial response was completely inappropriate, I am glad that they have fixed their mistakeI'd be willing to give their business another chance in the futureSincerely, [redacted]

Our sincerest apologies for any frustration this may have been causingWe regret that our menu was not up-to-date for the side salad option, and we will be sure we get this updated going forwardWe will be happy to provide the requested refundWe will look into this matter further with the promotion showing at checkout as well Please be on the look-out for an email from our team in about minutesThank you once again for your feedback, as it helps us improve at Postmates

Dear John, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate the order in question, and make sure that you were refunded for the missing items as well as the delivery feeIf you are still seeing a larger hold, this is just the preauthorization, and the final charge should reflect in a few daysWe have additionally placed a $delivery fee credit to your account, which will be automatically applied to your next order(s) We appreciate the opportunity to make this right

Our sincerest apologies for any frustration this negative experience may be causingThis is not the kind of thing we want for anyone who uses PostmatesI understand we followwith the receipt once again and offered a full refund back to your credit cardWe will be following up with an additional credit to your account as a token of our apology for this experience Thank you sincerely for your feedback, and please be on the lookout for an email from our team within minutes time

Our sincerest apologies for any frustration this experience with the charges you are seeing to your card may be causingWe were not able to locate any correspondence from this email address to our Support teamPlease know you can always reach our Customer Support via the "Help" button in the app directly from your order screenIt looks like this is one of our Anywhere merchants that has estimated prices, as shown at checkoutIt looks like one of the items was $more expensive at the restaurant than what was estimated at checkoutWe will make sure we get the menu updated for going forward and we will also be happy to provide the requested refundOur team is following up with an email at this time to confirm the refund and to offer any further assistance Please be on the lookout for an email from our team, and we thank you once again for your feedback

Complaint [redacted] I am rejecting this response because: The issue was not addressedYour company's practice of placing a larger hold on one's account should not be allowedIn my case $more than my order is ridiculousNo other food delivery service or restaurant does thatSincerely, [redacted]

This customer does not appear to have a valid email address or phone number in our system that would allow for received communications It could be possible there is a secondary account, or that someone incorrectly used her phone number in their account If Alyssa can supply us with her phone number we'd be able to check further for any duplicate entries that may exist Additionally we could not find record of open tickets or emails in our system

Thank you sincerely for taking the time to reach out to us, and we regret that our service was not up to par this last time aroundWe will be sure we do the necessary follwith our agents and all those involved for proper actionWe are glad to see that one of our agents provided the needed refund and also followwith an email last night to confirmPlease just reply to the last thread if we can assist furtherThanks once again for your feedback, as it is one of the main ways we improve at Postmates

Dear Amber, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and the order in question and see there was a mistakeI am going to have our customer service team refund and reach back out to you We appreciate you bringing this to our attention and for the opportunity to make it right

Dear Lauren, Thanks for the feedbackMy apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate your account and see that our escalations team has already refunded your for the difference on your most recent orderI will be following up with all parties involved, and we thank you for bringing this to our attention Thanks for the opportunity to make this right

Customer was refunded for the missing items already, refunded $ [redacted] of her order

Hi Dawn, Please know that your feedback is truly appreciatedSituations like this help us to constantly refine our service, so we can better serve you, the customer! I will make sure it is passed along to the appropriate partiesWe have already processed a refund for the entire order that was canceledPlease allow 5-days for the funds to reflect back on your accountAgain, please accept our apologies in this matterWe hope to provide you with an exceptional experience on your next order with us! Thanks for choosing Postmates!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Lauren [redacted]

Dear [redacted] , Thanks for the feedback, and my sincere apologies for this issueThis is definitely not ok, and I would be frustrated as wellI will be following up with an email from our customer service platform to make sure this order is completely taken care of, along with a creditI will also be following up with the merchant team, and all other parties involved We appreciate this feedback and the opportunity to make this rightIf there are any other issues or concerns, please add them in response to our follow up email

Dear Anthony, My apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate this last order, and see that it has also been refundedI have also applied a delivery fee credit, and will have our customer service team follow up with another email We appreciate the opportunity to make this right

Dear Ariana, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account, and see that the preauthorization holds were blocked due to a zip code failureUsually this is just old information that needs to get updated with your bank if you've moved recentlyI do understand the frustration of thisUnfortunately I can not refund any amount since they never went throughIf you are still seeing these on your bank account, they are just temporary on your banks end, as no funds are being held by usI did place a $delivery fee credit on your account, which will be automatically placed on your next order(s) Thanks for the opportunity to make this right

Dear Sam, I found and reviewed the issue you submitted to our support center about this issueYou initially reported a missing bottle of cokeThe final charge we placed as $***After being notified of the missing bottle of coke we refunded services and charges associated with that item in the amount of $***This brought your final total to $*** Regarding the tip complaint, Postmates does not ever add gratuityWhen your order is complete you are presented the option to tip and ratePostmates can not influence the behavior on this screen as it is solely at your discretion to choose an amount or no amount at allThe actions on this screen can only be manipulated by the end user of the appAdditionally after choosing an amount you're presented with that total before finishing the process so the amount being tipped is clearThe initial charge quoted in this complaint for [redacted] was not a charge, but an authorization of funds Postmates does on every order This authorization is always slightly higher than the anticipated charge, and the additional funds are released the moment the order is completeI confirmed in our payment processing system that this was the case in your order as well, hence the charge amount of $***