Postmates

Hi ***, Our apologies for the poor experienceWe work hard to optimize our Postmates performance, this includes trying to ensure that they deliver to the location listed when the order was placedWe are actively working to allow our customers to change their dropoff location within the app, as things change frequently! Unfortunately this feature is not yet availableWe understand how frustrating that can be, so we have issued a full refund for this order, which will post to your account within to days, however typically much sooner Thank you for your feedback, and our apologies again for the mix up!

Our sincerest apologies for this negative experience, but we are glad to see we refunded your order yesterdayA member of our leadership team has followwith an email as well to ensure your feedback regarding our Support team is reviewed appropriatelyThank you for bringing your concerns to light, as we are always looking to grow and improveWe hope you have a better weekend and get well soon

Our apologies for this recent experience, as we understand you received something you did not orderIt looks like this is one of our Partnered merchants that received your order directly to an in-store tabletWe will be sure to follwith them directly, and with our Postmate courier I see we were able to refund both salads in full this morning with their associated feesA member of our team will be following up with an additional credit as a token of our apology for this experience Thank you for bringing this to light and for your feedback, as it is one of the main ways we improve at Postmates

Dear Douglas, Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate the order in question and have refunded all charges, since your son did not receive itI have also placed a delivery credit on your accountI will follow up with an email from our customer service side as well We appreciate the opportunity to make this right

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough, I understand Postmates wants to ensure fairness to their merchants and policies change based on if the merchant receives the order instantly or not, however the customer has no way of knowing which is whichTherefore, when reading your policy about cancelations, it clearly states I'd not be charged if the driver was not there or on there wayAt any rate, I do appreciate the refund on my second orderI would also hope that you were able to read the email correspondence between myself and your customer service reps, in particular Kasey DThey completely did not listen to my complaint because no one would believe that I received just treatment if they actually took time to assess the situationYour employees suggested that I be ok with giving dollars away for absolutely nothingI was a loyal customer (pls ck my history) and have since deactivated my acct with Postmates and your customer service reps did nothing to try to keep mein fact their attitude was they did not care and did not attempt to retain your clientIf this is how they treat your customers, I foresee many leaving just as I didThank you once again, not only for the refund, and listening to me, but also for your professionalism.Sincerely, [redacted]

Dear Amber, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI did find your last order from August, and see that the delivery fee was wavedI understand the confusion though, so I have applied a $delivery fee credit to your accountThese are only good for delivery fees, but will not expireI am also going to have our customer service team follow up with an email We appreciate the opportunity to make this right

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Xiao ***

Hi ***, I apologize for the confusion when it comes to our pricing listed on the app We work closely with all o our merchants to ensure our prices are reflecting accurately, and I'm sorry this wasn't this case on your recent order I have refunded you $**[redacted] that you were charged, in order to try to rectify your complaint Please let us know if we can be of further assistance

Dear [redacted] , Thanks for the feedback, and my apologies for any inconvenience you've experienced with one of our promotions recentlyI have looked over your orders from this weekend, and see that all delivery fees except for one were taken care of for youI have now refunded the delivery fee from the order that the promotion did not apply toI will definitely be passing along this information to the proper departments, as it if valuable feedback We appreciate the opportunity to make this right

Our sincerest apologies for this negative experience, as this isn't the kind of thing we want for our Postmates usersIt looks like our team was able to issue a refund to you last night and was also making sure that our Fleet Support is looking into this issue with your order not arrivingWe thank you sincerely for your feedback, as it helps us grow and improve at Postmates

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe email I used associated with Postmates is [redacted] They did finally give me 50% of my money back, but that's NOT how a business is ranPlease let me know if you need any additional informationSincerely, [redacted]

Complaint: [redacted] Hello, the account should be under the email address [redacted] Please let me know if you need anything elseSincerely, [redacted]

Customer no longer a subcriber, but has a long order history since complaintUnable to find specifics about his complaint in our system

Dear Pareen, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and the question order, and will be issuing a full refundI will also follow up with all parties involved, and have our customer service team follow up with an email We appreciate the opportunity to make this right

Our sincerest apologies for this experience, as we pride ourselves in delivering your desired items to you effectivelyI understand someone from our team issued a refund for you order last night, though we do apologize for the delayA member from our team is followiwith an additional credit to your account as well Thank you for your feedback, as it is one of the main ways we improve at PostmatesPlease be on the look-out for an email from us coming shortly

Dear William, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI located the order and and am happy to refund the disputed amount of $as a courtesyAs this is an anywhere merchant, we do not have guaranteed pricing as they are not partnered with usIf you would like guaranteed pricing, please order from our Unlimited merchantsWe also charge a 20% service fee if you are not an unlimited user, on top of our delivery feeIf your order is under $12, we also charge a small cart fee of $Moving forward we will not be able to refund you for fees or estimated price differences for anywhere merchants We appreciate the opportunity to make this right

Dear Andrew, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate your account and see that we have already refunded and cancelled your subscription for UnlimitedYou should see this refund in 5-daysI will follow up with all parties involved We appreciate the opportunity to make this right

Complaint: [redacted] I am rejecting this response because: The company reimbursed me $16.90, which is NOT what they charged me which was $I understand it is only $.09, but it is the principleThey made the mistake and now they are not even refunding the full amount that they charged me in errorWhy is that acceptable?Sincerely,Dawn [redacted]

Dear Tatiana, Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and see that you have been ordering from anywhere merchantsThese are merchants that aren't partnered with us, so we don't always have the most up to date menus/pricingI am going to refund the difference on this order and follow up with an email from our customer service team to provide more details about our anywhere and partner merchants, and their differences We appreciate the opportunity to make this right

Our sincerest apologies that your order was not delivered to youAfter looking into this, we are showing the number entered in the delivery address field was the incorrect number and is why our driver was unable to contact you, and also why you did not get the notifications from the appAt this time, we have removed all charges associated with this order as well as added a delivery fee credit to your accountPlease be on the lookout for an email from a member of our escalations team confirming your refund and this creditThank you for the opportunity to make this right