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Postmates Reviews (554)

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User Reviewer13065091 time Jan 25, 2019

Hi Mycol,
On behalf of Postmates, I want to apologize for the less than satisfactory service you experienced with Postmates.I would be disappointed if that happened to me as well and I would like to assure you that this is not the norm for our service.We have followed up with you
about your issue that you have with Postmates through via emailOnce you have received them via email from PostmatesWe will make sure your problem is solved with us.Please let us know if there is anything else that we can further assist with.We looking forward to your response


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User Reviewer12502680 time Jan 25, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to meSincerely, Sydney ******


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User Reviewer11327937 time Jan 25, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to meSincerely, Lisa ********


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User Reviewer10783201 time Jan 25, 2019

Dear Sang,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate the order in question and see that it has already been fully refunded by our customer service teamI
have also placed a $delivery fee credit on your account, that will be automatically applied to your next order(s)
We appreciate the opportunity to make this right


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User Reviewer12241213 time Jan 24, 2019

Hi ******,
Thank you fro the feedbackWe work closely with our Postmates to ensure that they are doing the right thing and shooting for an on time deliveryWe stress the importance of this to them, as it can impact their earning potentialHowever, sine all of our Postmates are independent
contractors, we can only ask them so muchWhen Postmates do fail to meet the terms of their contract with us, we do take action accordingly, to potentially remove them from the platform if they are not acting in a way that best represents PostmatesWe do our best to make sure this happens in order to avoid situations such as yours
I reviewed your account history, and I am not seeing an order that was delivered hours late and chargedI do see an order where we unfortunately had to cancel the order late, as the Postmate on the job was unable to deliver the orderThis was fully refunded to youHowever, the experience was very poorI realize this might not make a difference, but I am adding $in delivery credits to your account, which you can use on a future order
Again, thank you for your feedback, it helps us to improve our service


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User Reviewer11518314 time Jan 24, 2019

Dear *******
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustration of having your orders cancelledI did check on these orders and see that the charges you are seeing are preauthorization holds, and
have already been released on our endI'm going to follow up with an email from our customer service platform, which will include receipts that show the release, which you can then show to your bankThey may be able to clear those holds faster with these receiptsWe have also emailed you instructions on how to clear up your accounts in order to use them again.
We appreciate the opportunity to make this rightPlease respond to the email from our customer service platform if you have any other issues or concerns


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User Reviewer11037074 time Jan 24, 2019

I have still not heard back from PostmatesI have since deleted the app from my phone and will not be using their service since they do not post their prices accurately in their app


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User Reviewer11210923 time Jan 24, 2019

Dear Sara,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate the order in question, and see that we have already refunded the cancellation fee in fullIf you are
still seeing an charges at this point, these are holds that are usually released in few days
We appreciate the opportunity to make this right


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User Reviewer11197632 time Jan 24, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to meSincerely, Adam ********


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User Reviewer11693769 time Jan 24, 2019

Hi ****,
First of all, our apologies for not receiving the dressing you asked for on your order - it appears as if our customer service team attempted to refund you for the missing dressing, which you refusedSince your order did arrive with the majority of the items correct, this is why we only
offered a partial refundWhile we certainly understand that a salad is not the same without dressing, we did attempt to deliver as much of the order as we couldHowever, since you indicated the order was inedible, we will go ahead and issue a full refund for this issueThis will post to your account in to days
In regards to your claim that your account has been closed, this is entirely untrueYour account is, and always has been, activeWe would never arbitrarily deactivate a customer account without them specifically requesting to have their account closed
Please let us know if we can be of further assistance


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User Reviewer12281563 time Jan 24, 2019

Hello - I was not able to locate the account here, but we thank you so much for your feedback regarding this experience, and we sincerely regret any frustration this charge may be causingIt sounds like you may be seeing a temporary authorization hold from this order, but we are following-up
with an email to the address you listed to further assist
A senior specialist from our team will follto help you thoroughly and fully with your concernWe thank you again for your feedback and we look forward to getting this resolved for youWe can reach out by phone or email.
Please be on the look-out for our follow-up


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User Reviewer12007701 time Jan 23, 2019

Hi ** ***,
Our apologies for the confusion and back and forthOur cancellation policies change based on the status of your order in our system, as we want to make sure our merchants are paid for orders that are placed and subsequently canceledThe amount of time varies from when the order was
placed and accepted for each merchants - some happen instantaneously, others we have to call inEither way, since you reordered immediately after canceling your order, we should take this into considerationI am unable to issue a refund for this order, s it is under dispute with your bank, which freezes the funds on our end
Since I am unable to refund this specific order, I am going to issue you a refund for your second order
Our apologies again for the confusion


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User Reviewer11525913 time Jan 23, 2019

Hi *****,
We are so sorry to hear about the issue you experienced using PostmatesWhenever an order is placed using our app, we provide the estimated delivery time and you are able to track the delivery status in real timeWe make every effort to inform our customers that they need to be home at
the time the delivery is dropped off, since leaving items at someone's door step creates the opportunity for fraudHowever, we do encourage our Postmates to leave the items if so instructed by our customers
Unfortunately, I was unable to locate your specific delivery in our system, likely due to the fact that your girlfriend placed the orderAre you able to provide the email address used to place the order so that we can further investigate your delivery and refund if appropriate?
Looking forward to your response


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User Reviewer11480101 time Jan 23, 2019

Our sincerest apologies for this negative experienceWe don't typically offer order credits, but I am glad to see we were able to refund a portion of your last order for $as a token of our apology for your experienceWe are following up with an email for additional compensation at this time
Thanks for your feedback, as we are always working to grow and improve


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User Reviewer12930880 time Jan 23, 2019

Dear Kenehsa,
Thanks for the feedback, and my apologies for the inconvenience you've experienced with our service recentlyI was able to locate the order in question and see that we have already refunded it in fullAny pending holds you may still be seeing are preauthorizations and should
fall off within a few daysPlease respond to our customer service's last email if you have any further questions or issues, and we will gladly address
Thanks for the opportunity to make this right


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User Reviewer12813418 time Jan 23, 2019

Complaint: ********I am rejecting this response because:
Postmates issued a refund only for the $service feeAs I mentioned in my filing, I believe that at least a refund of the total $order charge at this time would be fair given the circumstances hereAs stated in those filings, I chose to document my experience to the Revdex.com less over the $monetary issue and more because I genuinely believe that the nature of this fee and the explanations I (and I’m sure many other customers) are given regarding the fee are deceptive and highly questionableMy initial questions and comments for the customer service representatives were communicated clearly and reasonably, and it was not my first reaction to involve any other agency until I found that the responses from customer service representatives were indifferent, evasive, and misleading; and the obscurity and deception surrounding the fee on the app seemed clearly intentionalI have attached the maximum number of images allowed to this response of all relevant screenshots of the Postmates app, an image of my bank statement (irrelevant account activity and my account number was redacted) showing the total of $which was held against my card, and the most recent correspondence I received from the customer service representative
Firstly, as my attachments show, the customer service representatives offered no actual solution (other than suggesting that I buy the paid version of Postmates) to my problem until they learned of my filing with the Revdex.comIt was only at this point that the customer service representative offered to refund only the $service fee “this one time around.”
Secondly, in this email after learning of my filing with the Revdex.com, the representative for the first time addresses my questions regarding the hold charges, but mischaracterized the hold charges that I am seeing on my bank accountShe stated that I see one hold charge of $and then one hold charge for the total amount for the orderAs you can see in the image of my bank statement, this is not the caseI was inexplicably double-charged the $amount ($x = $318.04), and on top of that, $was held, and on top of that, my tip was heldThe total of those holds against my account is $499.08, more than times the amount the app explicitly stated would be held against my card
Thirdly, in this same email, the customer service representative states, “As you have ordered with us many times previously, you should know this [the misrepresented hold charges and overcharging to my bank account] isn’t the norm.” This is also untrue, as this is not the first time Postmates has misrepresented the hold charges to me and then double charged or overcharged my card in temporary authorizations; this is the first time I have spoken out and contacted an outside agency about it
I believe that given all these factors, it is more than reasonable for me to reject the company’s response and would respectfully request a full refund of the total order chargeI would like to thank the Revdex.com for its prompt assistance and its time.Sincerely,Jaya *******


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User Reviewer12190064 time Jan 23, 2019

Our sincerest apologies for this negative experience, as this is not the kind of experience we want for our Postmates usersWe are glad to see that one of our agents was able to resolve this for you yesterday and offer a refundWe will be sure that the previous correspondence are reviewed for
appropriate actionThank you for your feedback, as it is one of the main ways we improve at Postmates


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User Reviewer11992220 time Jan 23, 2019

Dear Maanasi,
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate the order in question and see that we've already refunded in fullIf you are still seeing any pending charges, these are preauthorization holds
that usually fall off in a few daysI will follow up with all parties involved.
We appreciate the opportunity to make this right


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User Reviewer10752931 time Jan 23, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to meSincerely, ******* **


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User Reviewer12595894 time Jan 23, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID********, and find that this resolution is satisfactory to meSincerely, Garyelle******


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Address: 425 Market Street 8th Floor, San Francisco, CA, 94105

Website: http://www.postmates.com/

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