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Postmates Reviews (648)

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User Reviewer10845457 time Feb 02, 2019

Our sincerest apologies for the delay in getting you your orderWhen we have multiple orders for at the same merchant, drivers are able to accept multiple orders to help with efficiency for you and our other customersThis improves delivery times, Postmates availability and lower delivery fees
After looking into this order we are showing that we were able to refund you in full for this canceled orderPlease be on the lookout for an email from a member of our team confirming your refund


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User Reviewer12319763 time Feb 02, 2019

Hi***,
First of all - our apologies for the poor experienceWe typically instruct our Postmates to not leave the order with someone other than the recipient unless specifically instructed to do so by the person who placed the order, as we want to ensure the order is successfully deliveredOur
apologies that your order was not left somewhere for you to be able to receive it
I see that our customer service tam issued you a full refund on May 10th for this missing orderThis should show on your account as a removed charge
Please let us know if we can be of further assistance, and our apologies again for the mix-up


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User Reviewer13118508 time Feb 02, 2019

Hello - we offer our sincerest apologies for any frustration or inconvenience this situation with the charges you see to your card for our subscription may be causing and for the refunds you haven't seen come back to youI wasn't able to locate any email correspondence with the email you provided
However, a member of our team will be followito ensure that we get the subscription refunded for you and that we look into these refunds as wellWe never meant to hold your money unnecessarily, and we appreciate your feedback herePlease be on the look-out for an email from our team


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User Reviewer11103620 time Feb 02, 2019

Dear Melissa,
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and the order in questionAs a courtesy I will be refunding the service fee on this orderIt looks like the merchant fee is an
internal issue that was not actually charged to youWe are escalating this further so that more customers do not see this
We appreciate the opportunity to make this right


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User Reviewer11521930 time Feb 02, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***


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User Reviewer12405185 time Feb 02, 2019

Dear Simon,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate your account and the order in question and see that one of our escalation specialists has already
refunded this order in fullI will be following up with all parties involved.
We appreciate you bringing this to our attention and for the opportunity to make this right


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User Reviewer10813891 time Feb 02, 2019

Dear Blake,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate your account and see that we have refunded all of the monthly Unlimited charges from the past few
monthsI will gladly pass along this feedback to the proper parties
Thanks for the opportunity to make this right


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User Reviewer10751239 time Feb 01, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meHowever, I have yet to get the refund from Bowery BagelsI'm not sure if that's on my Bank's end (which it probably is), and I was just wondering what date you issued the refund so I can know when to expect itThank you very much for working with me on this issue. Sincerely, *** ***


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User Reviewer11995155 time Feb 01, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBut I also ask that they confirm a refund will be issued and not a credit to my account, since I will never use this service again. Sincerely, *** ***


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User Reviewer11639572 time Feb 01, 2019

Dear Tawina,
My apologies for any inconvenience you've experienced with our service recentlyI've taken a look at your account and see that the amount of $you are seeing is actually a preauthorization holdWe issue these to initiate all orders as to ensure fundsThese typically go away in a
few days but could take up to days depending on your banking institutionYou will see your final charge of $once this charge falls offI apologize if this was alarming
Thanks for the opportunity to make this right


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User Reviewer12584238 time Feb 01, 2019

Thank you for your feedback, and we offer our sincerest apologies for this experience.Recently, there was an issue with our payment systems that caused an incorrect authorization attempt for some of our ordersRest assured this was in error and the over authorization that occurred has already been
released by us so you'll see that drop from a pending status on your card just as soon as your bank has processed that we released the authorizationFor most banks, this should be in hours but could take up to days depending on your banking institution's processing timesThe processing would be the same as you would have experienced on other authorizations with us.Our team identified the issue with the over-authorization and has taken appropriate action to prevent this from happening to other customers in the future.We are following up with an email with an authorization number for this release and a credit to your accountThank you again for your feedback and we will be following up shortly


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User Reviewer12389500 time Feb 01, 2019

Dear Karen,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI have located your account, and have refunded and cancelled your subscription to UnlimitedYou can follow up with your
bank with this receipt: ***
We appreciate the opportunity to make this right


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User Reviewer13209482 time Feb 01, 2019

Our sincerest apologies for this recent experience with your order not being receivedWe will make sure this is looked into further with our Fleet Support teamI see a member of our leadership team has attempted to call your device and has followwith an email to confirm a refund and a credit
as a token of our apologyThank you for your feedback, as it is one of the main ways we improve at PostmatesWe thank you for your patience as well as we were two days delayed in giving you the requested call


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User Reviewer10898579 time Feb 01, 2019

Our sincerest apologies for this negative overall experience with your order arriving incorrectly, and for the less-than-outstanding experience you had with our Customer SupportPlease know that we will be sure we review all correspondence appropriatelyIt looks like you were refunded for the
items and for the service and delivery fee as a token of our apology as well by a member of our team yesterday morningPlease know that you can always be called by phone upon requestWe don't currently have an inbound phone line, but we appreciate your feedback on this matter
Please be on the lookout for an email confirming the refund provided yesterdayThank you once again for your feedback, as it is one of the main ways we improve at Postmates


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User Reviewer12613807 time Feb 01, 2019

Dear ***
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and the order in question, and have refunded all chargesI will have our customer service team follow up with an email as well, with
some expectations on when you can expect the refund
We appreciate the opportunity to make this rightPlease respond to the separate customer service email if there are any additional issues you would like us to address


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User Reviewer13193241 time Jan 31, 2019

Hi Stephanie,
On behalf of PostmatesI want to apologize for the less than satisfactory service you experienced with the PostmatesI would be disappointed if that happen to me as well and I would like to assure you that this is not the norm for our service
We have followed up with you about
your issue that you have with Postmates through via emailOnce you have received the via email from PostmatesWe will make sure your problem is solve with usPlease let us know if there is anything else that we can further assist with.
We are looking forward to your response


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User Reviewer11870292 time Jan 31, 2019

Hi **,
Thank you for reaching out in regards to this issue, and for your feedback concerning your experience with the promotional codeWith our promotional codes, we do our best to ensure that the terms of the promotion are clearly displayed, either within the promotion itself or in the terms and
conditions of each promotion.Most codes, unless the specifically indicate otherwise, are simply for delivery fee creditsThis is outlined in the body of our promotions, or in the fine print It is never out intent to deliberately deceive our customers, as this is not a good business practice
As a token of our apology, we have gone ahead and issued you a full refund for this order, based on your claim that the promotion was misleadingOur apologies again for the confusion and thank you for the feedback - it helps us improve


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User Reviewer11688811 time Jan 31, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***


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User Reviewer10852211 time Jan 31, 2019

Dear Dwayne,
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationUnfortunately I can not find an order that matches your description on the account associated with the information you've
providedI am going to have our customer service team follow up to get more information, so that we can provide a resolution for you
Thanks for the opportunity to make this right


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User Reviewer10731671 time Jan 31, 2019

Dear***
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyWe do issue preauthorization holds on all orders, but I definitely understand the frustration of having multiple holds in one dayI have located your account and
refunded several of your recent orders to make up for the overdraft fee that you incurred with your bankUnfortunately I can not expedite these refunds, but you should see them in 5-days
We appreciate the opportunity to make this right


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Address: 209 10th Ave S STE 400, Nashville, TN, 37203-4164

Phone:

(347) 580-6585

Website: http://postmates.com

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