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Postmates Reviews (554)

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User Reviewer11632312 time Jan 23, 2019

Hi***,
First of all, please accept our apologies for the confusion and unclear pricing on this orderYou are right, it does appear as if you were charged double for this order - we have issued you refund of $** for the pricing discrepancy, which reflects the difference in price and all
associated fees
We will be working closely with this merchant to ensure that we are accurately displaying the price of their items moving forward
Thank you again for the feedback and our apologies for the confusion


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User Reviewer10900940 time Jan 23, 2019

We sincerely regret that we offered such a delayed response to your request and that we did not provide the refund in questionA member of our team is followiwith an email to confirm your refund and an additional credit as a token of our apology.
Thank you for your feedback, as it is
one of the main ways we improve at Postmates, and thank you further for your patience


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User Reviewer11893547 time Jan 22, 2019

Complained about aa pre-authorization amountFinal total matches exactly what he was quoted


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User Reviewer11764342 time Jan 22, 2019

Hello *******,
We apologize for this experience, as I understand a full refund is needed hereWe regret that this did not happen soonerPlease look-out for an email from us in the next few minutes as a follwith the remainder of the refundThere is also an additional credit waiting
in your account
I was able to see email responses and a phone call back from us that appeared to be corresponded to, but if you have any issues receiving emails from us we apologize for thisAs far as the temporary authorization holds, I understand that there was a previously canceled order on our end that led to two temporary authorizations in your account and we regret any inconvenience this may be causingI can confirm these should be released from your account very shortlyI will provide a refund receipt in the follemail that may help your bank account release those funds, as I can confirm they are refunded on our end at this time
Thank you for your feedback as it helps us improve our servicePlease look-out for the follemail arriving in the next minutes


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User Reviewer11397582 time Jan 22, 2019

Hi Jermaine,
On behalf of Postmates, I want to apologize for the less than satisfactory service you experienced with Postmates.I would be disappointed if that happened to me as well and I would like to assure you that this is not the norm for our service.We have followed up with you
about your issue that you have with Postmates through via emailOnce you have received them via email from PostmatesWe will make sure your problem is solved with us.Please let us know if there is anything else that we can further assist with.We looking forward to your response


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User Reviewer10754641 time Jan 21, 2019

Our sincerest apologies for any frustration this situation may have been causing with your order not arriving on time and your needing to cancelI see an agent refunded your order in full yesterday and followto your email threadI'm glad we were able to assist with this particular situation
A member of our team will be followiagain to that email thread in regards to your previous Revdex.com correspondence, as I was able to locate only refund confirmations from our customer service department previouslyPlease be on the look-out for an email from our team


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User Reviewer11077975 time Jan 21, 2019

Hi ********
On behalf of Postmates, I want to apologize for the less than satisfactory service you experienced with Postmates.I would be disappointed if that happened to me as well and I would like to assure you that this is not the norm for our service
We have followed up with you
about your issue that you have with Postmates through via emailOnce you have received them via email from PostmatesWe will make sure your problem is solved with us.Please let us know if there is anything else that we can further assist with
We looking forward to your response


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User Reviewer11331291 time Jan 21, 2019

Dear Lorna,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyUnfortunately I will need to get your daughters account information before I can look into these chargesI'm going to follow up with an email from our customer service
platform to request that info
I look forward to assisting, and we appreciate the opportunity to make this right


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User Reviewer12954080 time Jan 21, 2019

Dear Xiao,
Sorry for any delay in responseHere was our email from our escalation team:
Dear Xiao,Our sincerest apologies that your order was not deliveredI can certainly understand your disappointment in not receiving your meal and being charged for itWe want to assure you that we will be doing everything possible to make this right for you. After looking into this, we are showing that the phone number entered in the delivery address field was ************We desire to provide customers with a seamless experience from start to finish, so I understand your concerns and apologize for this incident. At this time, we will be removing all charges associated with your order from Coco Fresh Tea & JuicePlease keep in mind that refunds process within 5-days depending on your banking institution. We appreciate the opportunity to make this rightYour feedback is valuable to the growth of our company.Thank you for choosing Postmates


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User Reviewer10779909 time Jan 20, 2019

Dear Heather,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to find your account and the charge in questionI have cancelled your subscription and have refunded you the
full amount of $You should see this in 5-daysI will definitely be passing your experience to the proper parties
Thanks for the opportunity to make this right


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User Reviewer13052196 time Jan 20, 2019

Our sincerest apologies for the way your issue has been addressedAfter reviewing this, we want you to know that we have processed a full refund for the entire order in the amount of $due to this inconvenience. We want you to have an awesome experience when you use our service, and we're
sorry that didn't happen with this orderPlease be on the lookout for an email from our customer service team confirming your refund


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User Reviewer12801151 time Jan 20, 2019

Dear Jillian,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and the order in questionI am having our escalations team refund this in full, and have them follow up with some expectations of
when you can expect this refundI will follow up with all parties involved
We appreciate the opportunity to make this right


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User Reviewer12505493 time Jan 20, 2019

Thank you *****
I have gone ahead and processed a full refund for this order - our apologies again for the confusion and poor experience
Please let us know if we can be of any further help


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User Reviewer12018329 time Jan 20, 2019

Complaint: ********I am rejecting this response because:Sincerely,Amira*


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User Reviewer10909640 time Jan 20, 2019

Dear Patrick,
Thanks for the feedback, and my apologies for any inconvenience you may have experienced with our service recentlyI was able to locate your account, and see that the owed amount is from your Safeway order on December 3rdIt looks like your payment failedYou can go into
your order history and find this order and clear the payment to have your account unsuspended.
We appreciate the opportunity to make this right


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User Reviewer13211111 time Jan 20, 2019

Dear Darlene,
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recently I was able to locate your account and the order in questionI see that the preauthorization hold, which we do place for all orders, has been released and the final
charge has been postedI will gladly pass along your feedback to the proper parties
We appreciate the opportunity to make this right


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User Reviewer12793606 time Jan 19, 2019

Our sincerest apologies for this recent experience, as we understand our courier arrived a bit after the food was marked as ready by the merchantWe will be sure our agent team interactions are reviewed and that we take appropriate action on our endIn the meantime, please be on the lookout for an
email from our team for a refund to your credit card on file for the order
Thank you sincerely for your feedback, as we wouldn't be able to improve at Postmates as rapidly without feedback from our users


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User Reviewer12603693 time Jan 19, 2019

Dear Shyan,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyUnfortunately I do not see an Unlimited subscription charge on the account associated with this email addressI'm going to follow up with an email from our customer
service side to see if there is another account you may have with us
Thanks for the opportunity to make this right


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User Reviewer11105612 time Jan 19, 2019

This issue was in regards to an order placed where out of items were not available from the merchant we were placing a delivery from.
There was no charge for those two items, and the only fees accrued were for items received. It's unfortunate that all the items were not available
but Postmates is a third party service, and cannot control inventory for the merchants we delivery and purchase items fromYou will never be charged for an item you don't receive.
The delivery fee was allocated for the items that were received, and the 9% service fee only applied to the items purchased.
Regards,


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User Reviewer12944990 time Jan 19, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to meThank you for issuing the refund.Sincerely, ***** ******


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Address: 425 Market Street 8th Floor, San Francisco, CA, 94105

Website: http://www.postmates.com/

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