Postmates

Hello there - we sincerely regret that this promotional code has given you trouble, and we definitely want to assistIt sounds like you may have received this code through a third party site, as it expired at the end of last yearWe will follow up with an email to your email address listed to see if we can look into this further for youIf anything has been done erroneously on our end, we will be sure to fix itPlease be on the look out for an email from out team coming shortly

Dear Jack, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was unable to find a charge for the amount you mentioned associated with the account under this email addressI'm going to follow up from our customer service platform to get some more information We appreciate the opportunity to make this right

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted]

Hi [redacted] , Our apologies for the confusion surrounding the pricing on your recent orderAs previously communicated to you by our customer service team, our pricing is dependent on the merchant, and while we do everything we can to ensure accurate pricing, the prices visible on our platform do at times vary from what the pricing at the merchant isThis is clearly laid out in our terms of serviceWe make every effort to ensure that the pricing matches Despite this, I am also refunding you the price difference and the additional $ [redacted] tip that was left for the PostmateThis will post to your account within to days, however typically much sooner Our apologies again for the resulting confusion on this order!

Hi ***, Sorry for the confusion surrounding your Postmates Plus Unlimited subscriptionIt appears as if our team has already issued a refund for this service, which should be processed to your account within to days of handling, however typically much sooner Please let us know if we can be of further assistance on this issue

Hi Caitlyn, Thank you for following up regarding your Postmates Unlimited subscription, though I’m sorry to hear it wasn’t right for youI can confirm your subscription has been canceled and your refund of $has been approvedThis should be available to you within 5-days, if not sooner depending on your banking institution’s processing times We appreciate your patience while we processed your requestLet me know if you have any other questions

Dear Justin, Again, out apologies for any inconvenienceI did check your account and do see that the credit is availableAs our agent Devin mentioned, you are unable to see the credit until checkoutIt will show as "discount" under the delivery fee line

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have checked my credit card record and the full refund has been processedSincerely, [redacted]

Hello - I'm glad we were able to assist and refund appropriatelyWe further sent receipts as requested and were met with a "thank you" from the requestor We are always here to assist, so thank you for giving us the opportunity to do so

Complaint: [redacted] I am rejecting this response because: I will not be utilizing your services again and was promised the $refund would be credited back to my bank accountPlease do as I was originally promised, as I will not be planing another delivery orderThank you Sincerely,Ariana Cvencek

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Antoine ***

Complaint: [redacted] I am rejecting this response because: Although Postmates did remove the hold from my account they are charging me again for an order that I already paid $for their charging me an additional $for a cancellation fee even though in the long run but order did not end up being cancelled and I did receive it and I did pay for itSincerely,John ***

Unfortunately, we can not release your accountsWe have provided the information to you on how to reinstate your account

Dear Vickie, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I was able to locate the account with the subscription, and have now cancelled the subscription and refunded all charges. Please allow 5-10 days for these refunds to... reflect with your banking institution. I will also be following up with all parties involved. We appreciate the opportunity to make this right.

Dear Chloe, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI would love to look into this further for you, but unfortunately I do not see any orders similar to the one you described on the account associated with the email address you've providedI'm going to follow up with an email from our customer service side to see if we can find another account that you may have used, possibly under your husbands email I look forward to assisting you and making this right

Initial Business Response / [redacted] (1000, 14, 2015/09/04) */ I want to confirm that the remaining $was refunded on July 14th, to the bank account [redacted] provided for payouts while he was a courier Initial Consumer Rebuttal / [redacted] (2000, 16, 2015/09/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because:Since Wednesday and now here it is Monday I still do not have my money $ [redacted] back for your business error. Thanks a lot. Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, John ***

Dear Customer, Please know that your feedback is truly appreciatedSituations like this help us to constantly refine our service, so we can better serve you, the customer! I will make sure it is passed along to the appropriate partiesI have refunded the entire order as a gesture of our gratitudePlease allow 5-days for the funds to reflect back on your accountAgain, please accept our apologies in this matterWe hope to provide you with an exceptional experience on your next order with us! We very much appreciate your business and hope that you will remain a valued customerIf there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Ken [redacted]