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Postmates Reviews (554)

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User Reviewer11722868 time Jan 19, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to meSincerely, ****** *********


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User Reviewer12473973 time Jan 19, 2019

Hi *******,
Our apologies for the mixup with the refund - it appears as if our customer service team has processed the remaining refund already, which should post to your account within to days, if not sooner
As an apology for the mix up, we are also adding $in delivery fee credits to
your account, which will be available for immediate use
Our apologies once again, and thank you for the feedback


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User Reviewer13095039 time Jan 19, 2019

Dear *********, we offer our sincerest apologies for the charge on this orderI'm glad to see we were able to speak with you several times by phone and email this weekend and offer a full refundA member of our team will be followiwith a receipt of the refund you were
provided.
Thank you for your feedback, as it is one of the main ways we improve at Postmates


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User Reviewer10925212 time Jan 19, 2019

Dear Justin,
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate the charge in question, and see that all funds have been released on our endI am going to have our customer service team follow up with an email
including a receipt of the release, which you can follow up with your bank
It also sounds like you are referring to our anywhere merchants with the pricing differencesIf you are interested in guaranteed pricing, I would recommend ordering from our Unlimited partner merchants, whose menus are always up to date
We appreciate the opportunity to make this right


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User Reviewer11160515 time Jan 19, 2019

The leadership on our Account team has reached out previously several timesWe are unable to reinstate the accounts until the disputes are removed.
Thank you


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User Reviewer12931809 time Jan 19, 2019

Hello Lorna,
We apologize for any frustration for the delay in resolution as we were not able to find the account with the provided email addressWe did find your daughter's account with an inactive and older email address for herOur account team has followwith an email to you and your daughter both to confirm that you are no longer being charged for the order in question


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User Reviewer10839300 time Jan 18, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to meSincerely, Greg *****


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User Reviewer11189804 time Jan 18, 2019

We have reviewed the matter that was identified, although our records reflect what was ordered I also see the inquiries as wellWe have refunded the disputed amount and apologies for the inconvenience


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User Reviewer13144653 time Jan 18, 2019

Dear ******
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and see that we have already refunded you for the amount you listed in your disputeThe $you are seeing is actually a
preauthorization hold that we issue on all orders, to ensure fundsThese are usually reversed and corrected within a few days when you will see the final charge
I have additionally refunded the remainder of your service and delivery fees, which will be reflected in your final total as wellWe appreciate the opportunity to make this right


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User Reviewer11337808 time Jan 18, 2019

Hi *****,
Our apologies for the confusionWe have issued a refund for the incorrectly charged delivery feesThis will post to your account within to days, however typically much sooner
Please accept our apologies once again


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User Reviewer12825457 time Jan 18, 2019

Complaint: ********I am rejecting this response because:
The issue was never rectified.
Sincerely,****** ******


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User Reviewer10996855 time Jan 18, 2019

Dear *****, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate your account and the order in question and have now issued a full refundI will be following up with all
parties involved. We appreciate the opportunity to make this right


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User Reviewer11959208 time Jan 18, 2019

Dear *****,
Thanks for this feedback, and my sincere apologies for any inconvenience you've experienced with our serviceI will definitely be refunding this order, as you did not receive itI will also be following up with all parties involvedBe on the lookout for an email from our
customer service platform, with more detailed information, along with a credit and refund
We appreciate the opportunity to make this right


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User Reviewer10920170 time Jan 18, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to meSincerely, ******* ******


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User Reviewer10934253 time Jan 18, 2019

Our sincerest apologies for the delay in refund, as this is not the sort of thing we want for any of our customersI see an agent was able to provide a refund last night for this order in full and followwith an emailIf ever you prefer a phone call, please know you can always receive a call
upon requestAt this time, we are primarily email-based, and we thank you for your feedback regarding our support.
Feedback from our Postmates users is one of the main ways we improve at Postmates


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User Reviewer12856604 time Jan 17, 2019

Hi ******,
Our sincere apologies about the price difference in your recent orders with PostmatesWe try to ensure that all our prices are accurate with our merchants, however, some of our merchants update their prices without prior noticeWe do have our partnered merchant whom we are able to
verify and guarantee the prices are the same and are update them as soon as they change
We see that you are a new customer with us and since have gone ahead and refunded you $**** for the price difference in your ordersWe have also credited your account with a $**** delivery fee, so that you may try out some of our other merchants.
Thank you for your feedback it helps us to improve our service


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User Reviewer10823725 time Jan 17, 2019

Dear Jessica,
Again our apologies for any inconvenienceWe did refund the entire order for you in full, and responded with this resolution on November 13th


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User Reviewer12345173 time Jan 17, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to meSincerely, ****** *******


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User Reviewer12218247 time Jan 17, 2019

Hi ****,
I reviewed with our credit card processing company, and was able to confirm you were only charged the $cents quoted in my last response. I've additionally released a receipt to you directly from our processing firm that will show the exact amount of funds that we authorized, and released The initial authorization was for 14.26, and the final charge was $ I hope this helps.
Thank you


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User Reviewer12372619 time Jan 17, 2019

We have investigated the complaint and have fixed the situation with the banking informationOne of our managers has worked with the bank in questionWe are working on improving our process to verify this informationI have confirmed the verification and we will be contacting the merchant to
addressWe have also address our employees and provide coaching to improve this experience
Our apologies for any inconvenience this may have caused


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Address: 425 Market Street 8th Floor, San Francisco, CA, 94105

Website: http://www.postmates.com/

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