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Postmates Reviews (739)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI just received the balance of back as of today to my account Thank you so much I only use the Revdex.com when all else have failed when talking to corporations Sincerely, [redacted]

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me. They have contacted me by phone and offered a compromise. I'm not 100% happy but really didn't feel like I had another choice in the matter. I'm not sure yet if I'll continue to use their services.Sincerely, Aimee ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Al [redacted]

Dear Ariana, Per your request, I have deleted the credit and refunded the $back to your account on a previous orderYou should see this in 5-days

Dear Kelly, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate the order in question and see that the preauthorization hold has already been released on our endWe use these preauthorizations to initiate our orders and ensure that the are enough funds to cover the orderIf you are still seeing this hold it should fall off with the next few daysI will gladly pass along this feedback about the amount of the preauthorization We appreciate the opportunity to make this right

Complaint: [redacted] I am rejecting this response because their accusing me of a dispute I did not report on an account that isn't mine or connected to me I've told them this many times Sincerely,Javira [redacted]

Hello Margaret, we sincerely apologize for any frustration this temporary authorization amount may have been causing, as well as the $cancellation fee you were seeingI want to confirm that a member of our team reached out yesterday to ensure you were refunded for the cancellation and to assure you that our custom order field will enact a higher temporary authorization amount for the time beingThe cancellation was charged initially as the Postmate was at the location for pick-upWe typically charge a fee in consideration of the Postmate's time and the merchant's as wellI understand in this instance the merchant was not one that needed to prepare ahead of time We thank you for your feedback, as it is one of the main ways we improve at PostmatesWe will be sure you feedback is escalated appropriately regarding our authorization showing before the confirmation of your order

This response was already sent by a Customer Service Pro on 3/15, the day this complaint was filed:-----Hello,This is [redacted] from Postmates Customer SupportThank you for contacting us regarding the issue.We apologize for the inconvenienceYou were charged $for the orderWhile we do have a full time Data Entry team dedicated to keeping up with merchant pricing, there are times where the estimated pricing in the app is not equal to the pricing at the merchantWhen this occurs, we charge you exactly what the merchant charged us for the item, whether it is more or less than what we originally estimatedPlease note that the estimated pricing at the merchant also does not include taxes charged (as tax rates can differ depending on location).Please see the attached receipt to verifyHowever, as you are a loyal customer I went ahead and added $delivery credit on your account for inconvenience.Let us know if there is anything else I can help you with!Thanks for choosing Postmates.Have a great day!-----In addition to this, we've processed a full refund for your order from [redacted] It may take 3-business days to show up on your card

Hi ***, First of all, please accept our apologies for the length of time needed to resolve this issueThis is not the level of service we expect of our team, and we will continue to work on improving our service to avoid future such occasions I have issued you a full refund for your order, which will post to your account in to business days, however typically much soonerI have also added $ [redacted] in delivery credits to your account that do not expire, as a token of apology for you missing out on the promo credits you were intended to receive Again our apologies for this situation, and thank you for the feedback - it helps us improve

Revdex.com:The order should be under the email [redacted] for [redacted] on [redacted] ***.Sincerely, [redacted] **

Hi [redacted] , Our apologies that you did not receive your foodI have gone ahead and issued a full refund for the poor experience Please let us know if we can be of any further assistance

This response was already sent by a Customer Service Pro on 3/15, the day this complaint was filed:Hi ***,Thank you for contacting us.I apologize for the inconvenience caused by the wrong order.Because the order was wrong, I have refunded the whole amount of $18.87, which will be processed and transferred into your account within 3-business daysI will also place a $delivery credit on your account, which can be used on your next order.Thank you for choosing Postmates!-----In addition to the above, we've gone ahead and applied $in general credit to your account to make up for the poor experience on past ordersWe hope you will give Postmates another chance!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Brandon [redacted]

Complaint: [redacted] I am rejecting this response because I need to know that they have been officially unblocked once they are open and ready for use I'll accept their message until then I'll waitSincerely,Javira [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hi [redacted] , Sorry for the mix up with your recent orderWhile we try to set fair and consistent terms for all deliveries, we do miss the mark sometimes, as not all scenarios are the sameWe do our best to estimate the correct delivery time when orders are placed, however if a merchant changes the time the delivery will be ready for pickup, we are at their disposalSince the order had not yet been prepared, we have issued a full refund for this order Our apologies for the confusion, and please let us know if we can be of any further assistance

We sincerely apologize for the delay in resolutionWe never mean to keep you waiting for your money, and I want to assure you that we are getting this refunded for youA member of our Customer Account team is reaching out later today to confirmThank you for your patience, and please know you will be contacted by end of day today Thank you for your feedback, as it is one of the main ways we improve at Postmates

Our sincerest apologies for this experience, as this isn't the kind of thing we want for anyone who uses our serviceI understand we were able to refund the disputed amount and reach a resolution for you with one of our Customer Support agentsWe thank you for your patience, and we appreciate your feedbackFeedback from our Postmates users is one of the main ways we improve at Postmates

Dear Spencer, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and the order in question and see that we have already refunded this in fullI will be following up with all parties involved to try and prevent these types of events from happening moving forward We appreciate the opportunity to make this right

Dear Kaitlyn, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently I was able to locate the two orders and see that both the incorrect item, and the cancelled order have both been fully refunded. I also see that our team has given you... a delivery fee credit to be automatically applied to your next order. We appreciate the opportunity to make this right.

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Address: 165 S 24th St, Philadelphia, Pennsylvania, United States, 19103

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