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Postmates Reviews (554)

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User Reviewer11600350 time Jan 17, 2019

Dear ***
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate your accountIt looks like the refund we issued on December 27th went through as a credit instead of
a refundI have now deleted that credit and issues the proper refundI have also cancelled your Unlimited subscription and refunded the full amount of $You should see both of these refunds in 5-daysI will be following up with all parties involved with your issues
We appreciate the opportunity to make this right


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User Reviewer10956254 time Jan 17, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***


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User Reviewer12902911 time Jan 16, 2019

Dear Travis,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate you account and the order in questionWe will be processing a full refund and our customer service team will be following up with an emailI will
also be following up with all parties involved
We appreciate the opportunity to make this right


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User Reviewer10886997 time Jan 16, 2019

Dear Tami,
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and the order in question, and have refunded this cancellation in fullYou obviously shouldn't be charged for an order your Postmate
told you to cancelThis Postmate should have reached out to us if she was having issues with her company card, which has nothing to do with your paymentI will be following up with all parties involved to prevent this from happening again
Thanks for the opportunity to make this right


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User Reviewer11858572 time Jan 16, 2019

Dear ***
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate the order in question and see that it has already been refunded in fullIf you are still seeing
charges at this point these are just preauthorizations and will be reversed in a few daysI have also put a $credit on your account that is good towards foodThis will be automatically placed on your next order(s)
We appreciate the opportunity to make this right


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User Reviewer13063310 time Jan 16, 2019

Dear John,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate the order in question and have refunded the delivery feeYou should expect to see that in 5-daysI will follow up with our marketing team with
this valuable feedback
We appreciate the opportunity to make this right


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User Reviewer12957071 time Jan 16, 2019

Dear***,
Thanks fort the feedback, and my sincere apologies for any inconvenience or frustration our service may have caused you recentlyI will definitely be looking into this and I be able to refund the second orderI will be following up with an email from our customer
service platform with more information on when you can expect a refund
We appreciate this opportunity to make this right!


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User Reviewer10886812 time Jan 16, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Deanna ***


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User Reviewer12283818 time Jan 16, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***


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User Reviewer11729135 time Jan 16, 2019

Dear Mackenzie,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and see that our escalations team has already completely refunded your last order for the missing condimentsI have now refunded
your yearly subscription and cancelled it, effective immediately, per your requestI will be following up with this feedback to the appropriate parties
We appreciate the opportunity to make this right


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User Reviewer12297228 time Jan 15, 2019

Dear ***,
Thanks for this feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to find your account, and I see that we refunded a portion of this order and also gave you a creditI have now refunded the remainder of this orderWe will
be following up with an email from our customer service platform with more details
We appreciate the opportunity to make this rightIf you have any other issues or concerns, please respond to the follow up email we will be sending


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User Reviewer12082504 time Jan 15, 2019

Complaint: ***I am rejecting this response because:
There is no accountability for the error I called the restaurant directly that same day, thinking it was an error on their partI was told they could make the items but I would have to request another delivery through postmates It is absolutely not true that there was no inventory for the item The items missing were two veggie burritos The order was placed for multiple burritos and the ingredients of a veggie burrito were the same as some of the other burritos we ordered However, if that were in fact the case, that there was no inventory, effort should have been made to notify those placing the order
Sincerely,*** ***


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User Reviewer12145236 time Jan 15, 2019

Thanks for reaching out about our brand new Postmates Unlimited benefitsI would be happy to go over this with youAs part of our continued growth, we have expanded our services and updated our Unlimited program in the following ways:
For our Partners:
Delivery Fees
are $
No Service Fees
For all other merchants:
Delivery Fees are $
Standard Service Fee
Your subscription will still be $a month, but the best part about this change is that Unlimited now applies to every merchant! That means you won’t pay a Delivery Fee for any orders that are over $You can always see the full fee breakdown on the checkout screen before requesting a Postmate
Unfortunately the merchants that you ordered from are not Partner merchantsI am unable to refund the delivery fees from your order history, but as a courtesy, I have refunded your last two orders in fullI will have our customer service team follow up with some more information on our subscription
I hope this helps clarify how our new Unlimited service worksPlease feel free to reach out to us anytime you have questionsThank you for being a part of our Postmates community!


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User Reviewer11655805 time Jan 15, 2019

Hello - thank you for letting us know your feedback about the recent payout changes. I understand your frustration and assure you, we’re continuing to work on everything possible to make the Postmates platform as strong as ever and constantly listening to our PostmatesWe are changing payouts
based on several points of consideration and ultimately, we’ll take your feedback and use it to build an experience that is unrivaledPostmates is where it’s at today because of people like you and we’ll continue to provide the best experience with your help.
We offer referral bonuses and delivery-based promotions for couriers and we are always looking for the best way to compensate our PostmatesWe have been slower in response recently due to a higher number of orders and Postmates working with us on our platformWe apologize that your request was not responded to right away, and we appreciate your patience.
If ever you have a payout question, you can go to your city page for updates and with our last payout change in the summer, we sent a mass email
Again, thank you for your feedback, as it helps us improve at PostmatesWe take your feedback very seriously


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User Reviewer11915137 time Jan 15, 2019

Dear ***,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI will gladly look into any issues with any of your recent ordersWe definitely don't want you paying for something that was below your expectationsI'm going to
follow up with an email and phone call from our customer service platform with our resolution and you can respond to that email if you'd like us to look into any other orders you believe were unresolved
Again, we appreciate this feedback and the opportunity to make this right


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User Reviewer11004884 time Jan 15, 2019

Dear Mak,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and see that your preauthorization hold has been released, and that our escalations team has responded to you and given a creditThis is
definitely not the norm for our service, and I will be passing along this feedback to the right departments
We appreciate the opportunity to make this right


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User Reviewer10824923 time Jan 15, 2019

Thank you for bringing this negative situation to our attention, as we understand this matter was not handled appropriately previouslyWhile our couriers do not default to leaving food with anyone other than the customer, we understand you have never had this issue previouslyWe will have a member
of our team follwith a refund and credit to your account, as a token of our apologyWe thank you once again for your feedback, as it is one of the main ways we improve at Postmates


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User Reviewer11048976 time Jan 14, 2019

Dear Charlise,
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate your account and see that your last order has already been refunded in fullSeeing as you have been
a loyal customer, I am following up to your email with an additional credit that should take care of your next few ordersI will be following up with all parties involved.
We appreciate you bringing this to our attention the opportunity to make things right


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User Reviewer12504614 time Jan 14, 2019

Hello - thank you for your feedback regarding this card that was charged and we sincerely apologize for the delay in resolution hereWe have refunded this charge in full, and will not be charging it to the other cardThis one is on usOur team is followiwith an email to confirm the refund
Going forward, just be sure to look over all credit card and address information before confirming the order.
I don't see a tip charge on this order but we will be following up about the charge price, as I believe you may be seeing a temporary authorization that was a bit higher than the charge
Thank you again for your feedback, and be on the lookout from our team for an email confirming the refund


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User Reviewer12945508 time Jan 14, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Tamika ***


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Address: 425 Market Street 8th Floor, San Francisco, CA, 94105

Website: http://www.postmates.com/

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