Postnet

I am aware of this situation and we have tried on numerous occasions to get this issue resolved...the TV was shipped with us via UPS This package was already wrapped when it came into our store We have filed a claim with UPS and their insurance company to try and get them to cover the television which the customer said was damaged during shipment When a claim is filed on a damaged item UPS sends an agent out to inspect the original packaging that the item was shipped inThis packaging apparently was not available for inspection when UPS attempted to inspect it The customer sent us some photos of the packaging for us to forward to UPS claims department UPS then claimed that the photos would not be enough and would not accept the photos of the customer emailed to us and denied the claim a second timeWe then contacted the customer to let them know what UPS decision was and we informed them that we would contact our UPS rep to see if he could help us with this claimed After a couple of days he informed us that there was nothing he could do since the original packaging had been thrown away by the customers and there was no way for UPS to verify that the TV was packaged properlyUPS then denied the claim for a second time We then made numerous calls to UPS to try and reopen the claim UPS would not since the customer had already thrown away the original packaging they wrpped the TV inAnd since PostNet did not package the TV we could not verify that the TV was packaged properly as well UPS determined that merely writing fragile on the box would not tell them if the TV was package according to UPS packaging guidelines Which can be found on there website at www.ups.comPostnet did not package the TV for the customer, as it was brought into our store already in the box The customer assumed all responsibility for proper packaging PostNet merely acted as a UPS affiliate and provided a drop point for the carrier, UPS to pick up the television for shipment UPS was responsibile for the actual transportation of the TV to the selected addressWe would have no problem trying to reopen this claim with UPS and its insurance company if the customer can provide us the original packaging as this is what is required as per UPS We are truly disappointed that the this situation has occurred and we will continue to work with the customer to reopen this claim if they so desiredSincerely, PostNet

I spoke to the customer with the complaint!! I listened to him and apologized for any unfair attitude that he received in our storeI then made a meeting with the workers and gave them a warning to be polite to all customer's Rita Straschnowa [redacted]

I am rejecting this response because:Per my conversation with [redacted] on March 24th, due to the weather delay for the overnight package, [redacted] put a flag on the account so that when all their paperwork has been completed by April 1st, it should produce a refund for it.If we do not see the credit back to our account, then we will need to call [redacted] againI never said that [redacted] rejected my requestWhen I contacted PostNet on this matter it was very difficult for me to get a word in without him over talking meI am not sure how much of the fee [redacted] will refund if any and I am not sure how much POSTNET took out of this transactionI feel this whole matter is BAD business, to put it hypothetically if I buy an airline ticket and the plane cannot take off due to weather I will either be refunded my cost or offered a different flight but not claim that mother nature is unpredictable and it's not our fault

[redacted] will promise you everything, but sadly he does not deliverWe used his company due to a good report from our pool contractorWe did a little research since and found a negative report, we checked into it and they said that the work was not as promisedFoolish us we talked to [redacted] about this and was assured it was a misunderstanding and he gave us a list of references to callWe did they all were happyWe did the work and four years later it is still not completedThere are weeds and grass growing out of the crack he promised to return and fixtrue to his word he did return one time and his workers slapped on the sealant, painted it a different color then departed foreverNumerous calls and all [redacted] will say is I cannot come back every year and fix all the cracksWe understand-- We just wanted him to fix the two tone colored initial job that looks like a DIYer would have done on a weekend after consuming a case of beer

I am rejecting this response because: Per my conversation with [redacted] on March 24th, due to the weather delay for the overnight package, [redacted] put a flag on the account so that when all their paperwork has been completed by April 1st, it should produce a refund for itIf we do not see the credit back to our account, then we will need to call [redacted] againI never said that [redacted] rejected my requestWhen I contacted PostNet on this matter it was very difficult for me to get a word in without him over talking meI am not sure how much of the fee [redacted] will refund if any and I am not sure how much POSTNET took out of this transactionI feel this whole matter is BAD business, to put it hypothetically if I buy an airline ticket and the plane cannot take off due to weather I will either be refunded my cost or offered a different flight but not claim that mother nature is unpredictable and it's not our fault

We received a call from Mr*** stating about his phone inquiry directly with *** regarding delivery delay due to severe weather experienced at the destination airport in ColoradoHe made an initial request for a refund but was declined by *** since the delay was caused by weather
constraintsHe requested a refund from our company, Postnet , in which I further clarified, reiterated and explained to Mr*** what *** had explained to him was accurateI was never rude, but rather direct since I had other customers waiting to be assisted I explained that our company will be denied to file a refund claim in behalf Mr*** since the delay was caused by uncontrollable events which caused transport interruption.We are very reasonable and personable with all of our customers treating them like family and friendsWe look at the overall picture and will gladly admit to any faults that we have causedIn this scenario, in as much as we would like to help, we fully understand that mother nature can cause delays. Mr*** was was not satisfied with my response and told us that he will deal with *** againI made an attempt to advice him that he will get the same response, but Mr*** hung upI do feel that Mr***'s complain to our company is a big concern and we immediately addressed itWe take complaints seriously as we are committed on providing great serviceWe maintain a good track record within the community that we've been serving in for 13years and continue to improve to serve our customers above and beyond. Sincerely, *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Initial Business Response /* (1000, 10, 2016/03/15) */
Mr*** has been paid *** That is shipping costs and the declared value paid forUPS has not paid us however we paid him out of our own pocket to keep him out of our center to avoid additional threatening outbursts that a regular client
remained to protect my employee when I was out of the center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I contacted PostNet about the damaged package, I was never told,not once that I needed to keep the packaging for UPS to inspect I was instructed to take pictures of the box and the item that was shipped I was told that was all I needed to do for the claim with UPS Several pictures were immediately taken of the box and T.Vand were emailed to PostNetIt is surprising to me that a company that ships packages for its business would not know the proper protocol to file a claim I was told by PostNet that UPS usually does not inspect claims under $*** If I was told to keep the box because UPS would come by to inspect it, I would have done that It was a large box, I followed instructions and threw away the box because it took up a lot of room If you had done your job properlyPutting fragile stickers on the box (i asked about the stickers 3x) and instructing me correctly on what UPS would want to see for the claim this wouldn't have become the issue it hasIt is your job, your business to instruct people properly in the event of a claim The bottom line is that I paid for a service, I insured the package against damage, I asked you three times to put fragile stickers on the package; you did not fulfill your end of the business transaction And you didn't instruct me properly on the claim with UPS which caused my valid claim to be denied If this cannot be resolved I am considering small claims court
Regards,*** ***l

We received a call from Mr*** stating about his phone inquiry directly with *** regarding delivery delay due to severe weather experienced at the destination airport in ColoradoHe made an initial request for a refund but was declined by *** since
the delay was caused by weather constraints
He requested a refund from our company, Postnet , in which I further clarified, reiterated and explained to Mr*** what *** had explained to him was accurateI was never rude, but rather direct since I had other customers waiting to be assisted
I explained that our company will be denied to file a refund claim in behalf Mr*** since the delay was caused by uncontrollable events which caused transport interruptionWe are very reasonable and personable with all of our customers treating them like family and friendsWe look at the overall picture and will gladly admit to any faults that we have causedIn this scenario, in as much as we would like to help, we fully understand that mother nature can cause delays.
Mr*** was was not satisfied with my response and told us that he will deal with *** againI made an attempt to advice him that he will get the same response, but Mr*** hung up
I do feel that Mr***'s complain to our company is a big concern and we immediately addressed itWe take complaints seriously as we are committed on providing great serviceWe maintain a good track record within the community that we've been serving in for 13years and continue to improve to serve our customers above and beyond.
Sincerely,
*** *** ***

I am aware of this situation and we have tried on numerous occasions to get this issue resolved...the TV was shipped with us via UPS.  This package was already wrapped when it came into our store.  We have filed a claim with UPS  and their insurance company to try and get them to...

cover the television which the customer said was damaged during shipment.  
When a claim is filed on a damaged item UPS sends an agent out to inspect the original packaging that the item was shipped in. This packaging apparently was not available for inspection when UPS attempted to inspect it.  The customer sent us some photos of the packaging for us to forward to UPS claims department.  UPS then claimed that the photos would not be enough and would not accept the photos of the customer emailed to us and denied the claim a second time. We then contacted the customer to let them know what UPS decision was and we informed them that we would contact our UPS rep to see if he could help us with this claimed.  After a couple of days he informed us that there was nothing he could do since the original packaging had been thrown away by the customers and there was no way for UPS to verify that the TV was packaged properly. UPS then denied the claim for a second time.  We then made numerous calls to UPS to try and reopen the claim.  UPS would not since the customer had already thrown away the original packaging they wrpped the TV in. And since PostNet did not package the TV we could not verify that the TV was packaged properly as well.  UPS determined that merely writing fragile on the box would not tell them if the TV was package according to UPS  packaging guidelines.  Which can be found on there website at www.ups.com.
Postnet did not package the TV for the customer, as it was brought into our store already in the box.  The customer assumed all responsibility for proper packaging.  PostNet merely acted as a UPS affiliate and provided a drop point for the carrier, UPS to pick up the television for shipment.  UPS was responsibile for the actual transportation of the TV to the selected address.
We would have no problem trying to reopen this claim with UPS and its insurance company if the customer can provide us the original packaging as this is what is required as per UPS.  We are truly disappointed that the this situation has occurred and we will continue to work with the customer to reopen this claim if they so desired.
Sincerely, 
PostNet

We have contacted the customer and sent him a check for the requested amount. The issue has been resolved.

Thank you,
[redacted]
 
 
 
PostNet 
 
6977 Navajo Road
San Diego, CA 92119
###-###-####

I spoke to the customer with the complaint!! I listened to him and apologized for any unfair attitude that he received in our store. I then made a meeting with the workers and gave them a warning to be polite to all customer's.         Rita Straschnowa [redacted]

I am rejecting this response because:Per my conversation with [redacted] on March 24th, due to the weather delay for the overnight package, [redacted] put a flag on the account so that when all their paperwork has been completed by April 1st, it should produce a refund for it.If we do not see the credit back to our account, then we will need to call [redacted] again. I never said that [redacted] rejected my request. When I contacted PostNet on this matter it was very difficult for me to get a word in without him over talking me. I am not sure how much of the fee [redacted] will refund if any and I am not sure  how much POSTNET took out of this transaction. I feel this whole matter is BAD business, to put it hypothetically if I buy an airline ticket and the plane cannot take off due to weather I will either be refunded my cost or offered a different flight but not claim that mother nature is unpredictable and it's not our fault.

[redacted] will promise you everything, but sadly he does not deliver. We used his company due to a good report from our pool contractor. We did a little research since and found a negative report, we checked into it and they said that the work was not as promised. Foolish us we talked to [redacted] about this and was assured it was a misunderstanding and he gave us a list of references to call. We did they all were happy. We did the work and four years later it is still not completed. There are weeds and grass growing out of the crack he promised to return and fix. true to his word he did return one time and his workers slapped on the sealant, painted it a different color then departed forever. Numerous calls and all [redacted] will say is I cannot come back every year and fix all the cracks. We understand-- We just wanted him to fix the two tone colored initial job that looks like a DIYer would have done on a weekend after consuming a case of beer.

I am rejecting this response because:
Per my conversation with [redacted] on March 24th, due to the weather delay for the overnight package, [redacted] put a flag on the account so that when all their paperwork has been completed by April 1st, it should produce a refund for it.
If we do not see the credit back to our account, then we will need to call [redacted] again. I never said that [redacted] rejected my request. When I contacted 
PostNet on this matter it was very difficult for me to get a word in without him over talking me. I am not sure how much of the fee [redacted] will refund if any and I am not sure  how much POSTNET took out of this transaction. I feel this whole matter is BAD business, to put it hypothetically if I buy an airline ticket and the plane cannot take off due to weather I will either be refunded my cost or offered a different flight but not claim that mother nature is unpredictable and it's not our fault.

Review: On March 22, 2016 I took a package to PostNet for overnight service. As of todays date, it has not been delivered and per [redacted] tracking, it will not be delivered until Friday, March 25th.

I paid for this [redacted] service to PostNet, $40.87. Since the package is not being delivered today, the 24th, I feel I should be refunded this money for this service that I did not receive. I spoke with the owner of PostNet, and he explained to me very rudely, that I could not be refunded because the delay was due to the weather. I feel that since I did my business with PostNet, they should refund the money back to me and then it's their issue to have [redacted] pay them.

I am unsure what PostNet charges, but my total to PostNet was $40.87. I am not sure what [redacted] charges for this overnight service since I paid PostNet directly.Desired Settlement: Refund for services I received.

Business

Response:

We received a call from Mr. [redacted] stating about his phone inquiry directly with [redacted] regarding delivery delay due to severe weather experienced at the destination airport in Colorado. He made an initial request for a refund but was declined by [redacted] since the delay was caused by weather constraints. He requested a refund from our company, Postnet , in which I further clarified, reiterated and explained to Mr. [redacted] what [redacted] had explained to him was accurate. I was never rude, but rather direct since I had 3 other customers waiting to be assisted. I explained that our company will be denied to file a refund claim in behalf Mr. [redacted] since the delay was caused by uncontrollable events which caused transport interruption.We are very reasonable and personable with all of our customers treating them like family and friends. We look at the overall picture and will gladly admit to any faults that we have caused. In this scenario, in as much as we would like to help, we fully understand that mother nature can cause delays. Mr. [redacted] was was not satisfied with my response and told us that he will deal with [redacted] again. I made an attempt to advice him that he will get the same response, but Mr. [redacted] hung up. I do feel that Mr. [redacted]'s complain to our company is a big concern and we immediately addressed it. We take complaints seriously as we are committed on providing great service. We maintain a good track record within the community that we've been serving in for 13years and continue to improve to serve our customers above and beyond. Sincerely, [redacted]

Consumer

Response:

I am rejecting this response because:Per my conversation with [redacted] on March 24th, due to the weather delay for the overnight package, [redacted] put a flag on the account so that when all their paperwork has been completed by April 1st, it should produce a refund for it.If we do not see the credit back to our account, then we will need to call [redacted] again. I never said that [redacted] rejected my request. When I contacted PostNet on this matter it was very difficult for me to get a word in without him over talking me. I am not sure how much of the fee [redacted] will refund if any and I am not sure how much POSTNET took out of this transaction. I feel this whole matter is BAD business, to put it hypothetically if I buy an airline ticket and the plane cannot take off due to weather I will either be refunded my cost or offered a different flight but not claim that mother nature is unpredictable and it's not our fault.

Review: I paid this company a year in advance for a postal box at their 234 Broadway, San Diego, CA location. The business shut it's doors with no notification to box holders. I emailed the owner, who also owns this store in Santee requesting a refund for the amount of rent paid without service. He did send me the mail that he had collected from my box, but there was no refund check, and he has failed to reply to my email requesting a refund.Desired Settlement: Check or money order for $48 sent to me as a refund. Apology would be nice, but based on experience so far, I doubt that I will receive it.

Business

Response:

We have contacted the customer and sent him a check for the requested amount. The issue has been resolved.

Review: We shipped some items from this Postnet location and paid for insurance to cover any damages that might happen while our television was shipped. My fiance told [redacted] she forgot to write fragile on the box liked I suggested she do. [redacted] said they have stickers to put on the box and that he would take care of it. Once the box was delivered to me and I unpacked it the tv was damaged. She then called [redacted] and he told us to take pictures of the box which I did and I emailed the pictures to him. After a few days I threw the box away as [redacted] said he will take care of this for us once we emailed him the pictures. He than told us that since we paid the insurance and that it was under [redacted] usually covers the reimbursement without any problems. A few weeks go by and [redacted] then tells us that [redacted] wants to inspect the box. I said we threw the box away because you told us all we need are pictures. He said that is what his [redacted] representative told him and that he will look into it further. It has been since June when this was shipped and every time we call he says he will have his representative look into it and call us back. We never never receive a call. I have contacted PostNets corporate office and left a detailed message and have not received a callback from them either. I have been back and fourth between [redacted] and PostNet and even offered to take the TV to our nearest [redacted]. After speaking with several [redacted] Supervisors I was told we would have to deal with PostNet. We paid extra money to PostNet to cover any loss or damage that might occur during the shipping process and we are not being compensated for the damage done to our TV. By the way there wasn't a single sticker on our box marked fragile once I received the box.Desired Settlement: We paid for a service to protect our merchandise and we should receive the amount of our television ([redacted]) plus what we paid for shipping as Steven said we would receive this which amounts to [redacted]. I also would like an apology as I have spent way too much of my time looking into this manner. We paid for insurance and our item was not properly labeled and our TV was broken. Why did we bother paying for insurance if you were not going to honor your end of the deal and blame UPS. We paid YOU not UPS!

Business

Response:

I am aware of this situation and we have tried on numerous occasions to get this issue resolved...the TV was shipped with us via UPS. This package was already wrapped when it came into our store. We have filed a claim with UPS and their insurance company to try and get them to cover the television which the customer said was damaged during shipment.