We have been ordering replacement mobile home doors for over 50 years. Replacement mobile home doors come with a metal frame. They are available and measured in 2 inch increments. Such as 32" x 72" or 32" x 74" or 34" x 76" or 36" x 78". When ordering a door customers are told the...
following: 1. The door must be paid in full before we order it. 2. Double check your measurement. 3. If you order the wrong size, it is your door. 4. There are no refunds on special order doors or windows.The mobile home parts book is available on our website. In it are instructions regarding measuring replacement doors.Our supplier does not give us a refund. After they deduct a 25% re-stocking fee we are given a parts credit. Credit is given after they inspect it and approve the return. I am sorry our customer was confused about her door size when she placed the order. I am also sorry that my parts person was disrespectful when she brought it back. He has been with our company over 30 years and sometimes has a bad day. He did feel bad about it because he came and told me about the return. There is not much I can do but apologize. We no longer have the ordered door and we were charged a 25% not a 20% fee for returning it.
The reason I reject this response is because the salesperson did tell me that the size he ordered was standard and usually in stock, but it was currently out of stock. So if the manager would lie about this, I can imagine what else he would say. Thank you for the attempt to resolve this, just know I've learned my lesson. I will not be purchasing anything else from them, and all of my friends/coworkers will hear of the company's hospitality and their eagerness to lie.
We have been ordering replacement mobile home doors for over 50 years. Replacement mobile home doors come with a metal frame. They are available and measured in 2 inch increments. Such as 32" x 72" or 32" x 74" or 34" x 76" or 36" x 78". When ordering a door customers are told the...
following: 1. The door must be paid in full before we order it. 2. Double check your measurement. 3. If you order the wrong size, it is your door. 4. There are no refunds on special order doors or windows.The mobile home parts book is available on our website. In it are instructions regarding measuring replacement doors.Our supplier does not give us a refund. After they deduct a 25% re-stocking fee we are given a parts credit. Credit is given after they inspect it and approve the return. I am sorry our customer was confused about her door size when she placed the order. I am also sorry that my parts person was disrespectful when she brought it back. He has been with our company over 30 years and sometimes has a bad day. He did feel bad about it because he came and told me about the return. There is not much I can do but apologize. We no longer have the ordered door and we were charged a 25% not a 20% fee for returning it.
The reason I reject this response is because the salesperson did tell me that the size he ordered was standard and usually in stock, but it was currently out of stock. So if the manager would lie about this, I can imagine what else he would say. Thank you for the attempt to resolve this, just know I've learned my lesson. I will not be purchasing anything else from them, and all of my friends/coworkers will hear of the company's hospitality and their eagerness to lie.