Dear Revdex.com: [redacted] had a lapse in her auto insurance coverage from 8/24/to 9/25/A collateral protection insurance premium of $was added to the loan on Oct 20th, for this lapse in coverageDue to the lapse in coverage, and the addition of premium, the payment would increaseThe new increased payment amount went into effect on 11/17/The payment increased from $to $On 09/08/15, [redacted] had authorized for a periodic payment to automatically be deducted for $from her account on a monthly basis to pay this loan paymentWe are unable to edit this payment without her authorizationDue to the $payment not being enough to cover the new payment amount, she became delinquentThe credit union has made and documented several attempts to notify [redacted] via the verified mailing address on fileIn addition to the four insurance notification letters, late notices were generated to [redacted] on 12/27/and 1/3/ We placed delinquent courtesy calls to her on the 5th, 10th and 15th day of delinquency as wellWhen [redacted] called in and spoke with a representative, she claimed not to have received any of the letters prior to that phone callThe asset recovery manager spoke to [redacted] and explained why she became delinquent and told her she would need to do more research before committing to correcting her credit reporting [redacted] didn’t think she had a lapse of coverage and was going to get that additional information to the asset recovery managerUpon review of her account after the call, P1FCU did not report this delinquency to the credit bureauA courtesy refund for the late fee was processedThe asset recovery manager tried calling her back to give her this informationWe attempted to leave several messages but were unable to do so as her mailbox would not accept our full messageWe have not heard back from her to date nor has she provided additional insurance informationThank You, Chris L [redacted] President & CEO
Dear Revdex.com: [redacted] had a lapse in her auto insurance coverage from 8/24/to 9/25/A collateral protection insurance premium of $was added to the loan on Oct 20th, for this lapse in coverageDue to the lapse in coverage, and the addition of premium, the payment would increaseThe new increased payment amount went into effect on 11/17/The payment increased from $to $On 09/08/15, [redacted] had authorized for a periodic payment to automatically be deducted for $from her account on a monthly basis to pay this loan paymentWe are unable to edit this payment without her authorizationDue to the $payment not being enough to cover the new payment amount, she became delinquentThe credit union has made and documented several attempts to notify [redacted] via the verified mailing address on fileIn addition to the four insurance notification letters, late notices were generated to [redacted] on 12/27/and 1/3/ We placed delinquent courtesy calls to her on the 5th, 10th and 15th day of delinquency as wellWhen [redacted] called in and spoke with a representative, she claimed not to have received any of the letters prior to that phone callThe asset recovery manager spoke to [redacted] and explained why she became delinquent and told her she would need to do more research before committing to correcting her credit reporting [redacted] didn’t think she had a lapse of coverage and was going to get that additional information to the asset recovery managerUpon review of her account after the call, P1FCU did not report this delinquency to the credit bureauA courtesy refund for the late fee was processedThe asset recovery manager tried calling her back to give her this informationWe attempted to leave several messages but were unable to do so as her mailbox would not accept our full messageWe have not heard back from her to date nor has she provided additional insurance informationThank You, Chris L [redacted] President & CEO