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Potomac Custom Tailoring

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Potomac Custom Tailoring Reviews (4)

This is the response regarding the complaint letter received on January 4, The customer, [redacted] ***, presented to the store on December 14, with two dress shirts to have alteredHe wanted the sides and sleeves to have fittedHe was told by MrsK**, the co-owner of Potomac Tailor, that each shirt for the sides altered would cost $25/shirt and another $25/shirt for the sleeves, [redacted] stated that it was too much and opted to only have the sides for two shirts altered for the total price of $dollarsIf he thought it was too expensive, he had the right to shop around other tailor shopsNo other alterations were performed to the shirts besides trimming the sidesPer his complaint, it states that one of his shirt sleeve was completed and the other shirt only on sleeve was performedThis statement is because he opted not to have the sleeves done because of the costWe never touched the sleeves for either shirts, we do not work for freeIf any changes were made to the sleeves, it was not performed at this store, [redacted] is a return customer and we never had any issues with him before, When he returned later on December 26, he was upset that the sleeves were not doneHe refused to give the piticket and Prince William Police came and tried to resolve this issueAfter hearing both sides, Prince William Police gave [redacted] an option as to whether he wanted to take the shirt or notHe opted to take his shirtsThis matter was resolved at this time,To hear this customer further inflame this situation by submitting a complaint to the Revdex.com and questioning our integrity, it is nothing short of being unbelievable, frustrating, and undermining our commitment to this business and customers that we have served for over yearsThis dispute of $is not an issue we would have jeopardized over what we have built for over yearsPeople in our community trust us to have they garments professionally tailored at a fair price, being at this space for over years is a testament to it, [redacted] received services for his shirts for what he paid for, nothing more, nothing less.Potomac Custom Tailor

This is the response regarding the complaint letter received on January 4, The customer, *** ***, presented to the store on December 14, with two dress shirts to have alteredHe wanted the sides and sleeves to have fittedHe was told by MrsK**, the co-owner of Potomac Tailor, that
each shirt for the sides altered would cost $25/shirt and another $25/shirt for the sleeves, *** *** stated that it was too much and opted to only have the sides for two shirts altered for the total price of $dollarsIf he thought it was too expensive, he had the right to shop around other tailor shopsNo other alterations were performed to the shirts besides trimming the sidesPer his complaint, it states that one of his shirt sleeve was completed and the other shirt only on sleeve was performedThis statement is because he opted not to have the sleeves done because of the costWe never touched the sleeves for either shirts, we do not work for freeIf any changes were made to the sleeves, it was not performed at this store, *** *** is a return customer and we never had any issues with him before, When he returned later on December 26, he was upset that the sleeves were not doneHe refused to give the piticket and Prince William Police came and tried to resolve this issueAfter hearing both sides, Prince William Police gave *** *** an option as to whether he wanted to take the shirt or notHe opted to take his shirtsThis matter was resolved at this time,To hear this customer further inflame this situation by submitting a complaint to the Revdex.com and questioning our integrity, it is nothing short of being unbelievable, frustrating, and undermining our commitment to this business and customers that we have served for over yearsThis dispute of $is not an issue we would have jeopardized over what we have built for over yearsPeople in our community trust us to have they garments professionally tailored at a fair price, being at this space for over years is a testament to it, *** *** received services for his shirts for what he paid for, nothing more, nothing less.Potomac Custom Tailor?

This is the response regarding the complaint letter received on January 4, 2016. The customer, [redacted], presented to the store on December 14, 2015 with two dress shirts to have altered. He wanted the sides and sleeves to have fitted. He was told by Mrs. K**, the co-owner of Potomac Tailor, that...

each shirt for the sides altered would cost $25/shirt and another $25/shirt for the sleeves, [redacted] stated that it was too much and opted to only have the sides for two shirts altered for the total price of $50 dollars. If he thought it was too expensive, he had the right to shop around other tailor shops. No other alterations were performed to the shirts besides trimming the sides. Per his complaint, it states that one of his shirt sleeve was completed and the other shirt only on sleeve was performed. This statement is false because he opted not to have the sleeves done because of the cost. We never touched the sleeves for either shirts, we do not work for free. If any changes were made to the sleeves, it was not performed at this store, [redacted] is a return customer and we never had any issues with him before, When he returned later on December 26, 2015 he was upset that the sleeves were not done. He refused to give the pick-up ticket and Prince William Police came and tried to resolve this issue. After hearing both sides, Prince William Police gave [redacted] an option as to whether he wanted to take the shirt or not. He opted to take his shirts. This matter was resolved at this time,To hear this customer further inflame this situation by submitting a complaint to the Revdex.com and questioning our integrity, it is nothing short of being unbelievable, frustrating, and undermining our commitment to this business and customers that we have served for over 20 years. This dispute of $50 is not an issue we would have jeopardized over what we have built for over 20 years. People in our community trust us to have they garments professionally tailored at a fair price, being at this space for over 20 years is a testament to it, [redacted] received services for his shirts for what he paid for, nothing more, nothing less.Potomac Custom Tailor

This is the response regarding the complaint letter received on January 4, 2016. The customer, [redacted], presented to the store on December 14, 2015 with two dress shirts to have altered. He wanted the sides and sleeves to have fitted. He was told by Mrs. K**, the co-owner of Potomac Tailor,...

that each shirt for the sides altered would cost $25/shirt and another $25/shirt for the sleeves, [redacted] stated that it was too much and opted to only have the sides for two shirts altered for the total price of $50 dollars. If he thought it was too expensive, he had the right to shop around other tailor shops. No other alterations were performed to the shirts besides trimming the sides. Per his complaint, it states that one of his shirt sleeve was completed and the other shirt only on sleeve was performed. This statement is false because he opted not to have the sleeves done because of the cost. We never touched the sleeves for either shirts, we do not work for free. If any changes were made to the sleeves, it was not performed at this store, [redacted] is a return customer and we never had any issues with him before, When he returned later on December 26, 2015 he was upset that the sleeves were not done. He refused to give the pick-up ticket and Prince William Police came and tried to resolve this issue. After hearing both sides, Prince William Police gave [redacted] an option as to whether he wanted to take the shirt or not. He opted to take his shirts. This matter was resolved at this time,To hear this customer further inflame this situation by submitting a complaint to the Revdex.com and questioning our integrity, it is nothing short of being unbelievable, frustrating, and undermining our commitment to this business and customers that we have served for over 20 years. This dispute of $50 is not an issue we would have jeopardized over what we have built for over 20 years. People in our community trust us to have they garments professionally tailored at a fair price, being at this space for over 20 years is a testament to it, [redacted] received services for his shirts for what he paid for, nothing more, nothing less.Potomac Custom Tailor

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Address: 2700 Potomac Mills Circle #103, Woodbridge, Virginia, United States, 22192

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