[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
This is in response to complaint # [redacted] , regarding Mr [redacted] 's billing concerns for the above referenced accountI have reviewed the consumer's account and would like to offer the following informationOur goal is to bill consumers based on actual monthly meter readings; however, there may be circumstances (i.e., meter inaccessibility, inconsistent meter data, communication issues between the meter data management system and the billing system, etc.), which may result in the use of estimated meter dataHowever, as meters record electricity cumulatively, each subsequent actual meter reading serves to confirm the accuracy of the preceding billingTherefore, in instances when an estimated meter reading is used, any difference between estimated and actual consumption is identified through subsequent actual meter readings.Mr [redacted] has been the responsible party of record at the above referenced address since May 11, Attached is a billing history from May 11, to June 5, Our records indicate that the initial bill from May 11, to July 2, was based on actual meter readings (to 1101)However, the monthly service bills from July 2, to March 6, were based on estimated meter readings (to 6084)Subsequently, a bill was rendered for service from March 7, to May 7, (meter readings to 18265, respectively) for 12,kilowatt hours in the amount of $1,This is a true up bill for the previously estimated bills from July 2, to March 6, 2015, which have been under-billedThis trbill was followed by the current bill from May 8, to June 5, 2015, which was based on actual meter readings (to 18471, respectively)Based on our review, the bills from May 11, to June 5, 2015, are a reflection of the usage as recorded by the meterThe bill from March 7, to May 7, is a catch up bill for the previously under estimated monthly service bills from July 2, to March 6, Upon further review of our records, we identified that at an actual meter reading of on December 3, was obtained by our meter reader; however, the reading was not used to true up the account in December 2014, and the bills continued to be estimated.On a customer relations basis, we opted not to hold Mr [redacted] responsible for the underestimated bills from July 2, to December 3, The following corrective measures were taken to true up Mr [redacted] 's account from December 3, to June 5, The bills from December 3, forward were cancelled and the meter reading for December 3, was correctedSubsequently, a revised bill (attached) was rendered for service from December 3, to June 5, 2015, which was based on actual meter readings (to 18471) for kwh in the amount of $After deducting payments of $1,received during this period, a credit balance of $1,remainsThe customer's next bill will be rendered on or about July 10, Once the bill posts to the account we will issue a refund for the remaining credit balanceThe communication issue between the meter data management system and the billing system has been resolvedGoing forward, the consumer can expect to receive monthly bills based on actual meter readingsWe sincerely apologize for any inconvenience the consumer may have experienced as a result of this billing matter and trust this information will serve to satisfactorily resolve Mr [redacted] 's concernsIf you should have any questions, please contact meSincerely, Harvey H**
August 26, 2015Dear [redacted] :This letter serves as a response to [redacted] 's follinquiryI appreciate the opportunity to provide the following information.Although the electricity at [redacted] 's former address was not disconnected for non-payment and payment arrangements were established to avoid disconnection, based on the customer's overall payment habits, the deposit is warrantedAdditionally, the customer's plan to install solar panels does not have a bearing on the current request for a depositTherefore, Pepco's position remains the same and the customer's request to have the deposit waived is respectfully deniedThank you for contacting Pepco regarding this matterIf you should need further assistance, I can be reached at the above referenced telephone numberSincerely,Stephanie R
March 23, [redacted] This letter serves to respond to the concerns expressed by the above referenced customer regarding billing of his accountI have reviewed the manner in which the account has been billed and would like to offer the following explanation.Review of our records reflects that the customer presented a lease for the property located at [redacted] #Base effective May 7, Subsequently, the account was placed in the name of [redacted] effective May 7, On April 8, 2013, a new tenant applied for service at that addressConsequently, the previous tenant's account was final billed May 7, Our records do not reflect any payments made to the account during the time period.With regards to [redacted] #Base, our records reflect that on October 2, 2014, a letter of “Intent To Disconnect” (copy attached ) was mailed to that address advising the owner/occupant that electricity is being used at the address without someone accepting responsibility for the monthly service billsTherefore, if the account responsibility is not established within the time frame printed on the notice, the service would be disconnected without further noticeWe received no responseConsequently, the service was disconnected on November 7, 2014.On November 12, the customer came into the office and applied for service effective May 6, The customer was advised by our Billing Services and Investigations Representative by phone that the service was disconnected due to no responsible party contacting Pepco to apply for service, and that the account at [redacted] #Base, opened in error has been closedHe was also advised that he will be receiving a bill for service from May 6, to current.Subsequently, the service was reconnected and a bill was rendered for service from May 6, to December 8, based on the actual meter readings of and for 26,kilowatt-hours, in the amount of $3,258.20.Currently, the account reflects a balance of $3,756.40, which consists of the past due amount ($3,540.57) plus thecurrent bill for service to March 13, ($215.83) that is due by April 6, If the customer requires more time to bring the account current we will be happy to discuss payment arrangements
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] In response to their claim I was assured that I would assume the responsibility for the electric bill which would be placed in my name not that I had to go to the utility company to do so; however when I did so I went to their office and provided the necessary information required; however there is no way I could have used that amount of power for my bill to be that high, they must take into account that the heating/air conditioning unit ran for months possibly a year or so before I even took over this unit and I would have been charged over a month for the months stated in their claim which isn't correct, these bills are extremely outrageous which people residing in houses don't pay this muchI've just received a bill 4/17/for yet your still telling me this is a correct reading? No way possibleI did however expecte to pay maybe for thise months but not that's rediculousI'd like to have them exposed to the media if possible because this isn't right at all
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Again, PEPCO is failing to give adequate billing historyFailing to say where the other meter bills are going for all I know I've been paying for both the house and the garage attached to the houseThat garage has been rented to two separate mechanics who use tons of electricity I lived there from to and always complained about the high bills for a house with oil heat and no central A/CMy oldest daughter left home in for College then ArmyMy youngest worked at the Burtonsville VFD and spent more time there than home and got married in and moved out permanently The electricity usage was minimal VERY minimalPEPCO states I am responsible for faulty "equipment"? Does that include faulty PEPCO meters? In my opinion the bills were always to highBut once they got to $for December 2013, $for Jan that was just OUTRAGEOUSThose were for CURRENT use billing NOT with any balance carried forwardThere is no way, NO WAY I used that much electric.I could not get my billing history back to but I have much of it from onward showing that this just does NOT ADD UPI also have copies of email complaints and inquires Regards, Patrice Notaro
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am pleased that Pepco has decided to own up to their mistake Regards, [redacted] **
October 9, Dear [redacted] :Deposits are requested of customers establishing credit, who have maintained a less than satisfactory payment record over a month period, or due to service interruption for nonpayment of an outstanding billFor the past months, the customer has carried an overdue balance each monthAs a result, a $deposit was assessed[redacted] has subsequently paid the overdue balance and the current balance of $is not due until October 20, Therefore, on a customer relations basis, I have waived the $deposit requestThis is with the stipulation that the customer continues to pay future bills in full by the due date each monthIf the customer fails to comply, a deposit equal to 2/12ths of the customer’s annual usage will be reinstatedThank you for bringing [redacted] ’s concerns to our attention and for allowing me the opportunity to respond to her concerns.Sincerely, Richard C
Hi ***, Please ask the customer if she filed a police report regarding ID theft; if so a copy is needed for our investigationThanks, [redacted] Office: ###-###-####
September 1, 2015This letter serves to respond to the ongoing concerns regarding the Net Energy billing for the above referenced accountI regret that our previous response did not satisfactorily resolve the customer's concernsHowever, though the customer's statement for Pepco's monthly Net Energy billing is correct, the comparison of the energy generated directly from her solar panels to the net energy generated and recorded on Pepco's Net Energy Meter is not a true comparisonIt doesn't take into consideration the energy that is generated and fed first inside the customer's home for use by the appliances, electronics, lights etcI trust this information will assist you in responding to the customers ongoing concernsSincerely, Stan P
September 24, 2015Dear [redacted] This letter serves as a response to your inquiry received on behalf of our mutual customer, [redacted] An investigation into the budget billing history was conducted and I offer you the followingThe account is enrolled with Pepco's Budget Billing program, which is a month equal installment plan; the average monthly payment is $In addition, [redacted] Electric is the account's third party supplier whose monthly generation charges are due in full monthlyThe payment history reflects the customer has been paying only the Pepco monthly average amount of $190,00, which means the separate supplier charges are not paid and therefore accumulatingNote, because consolidated billing was included with the supplier's initial enrollment in June 2014, the utility has purchased and paid in full the supplier's receivables each month as stipulated in the Code of Maryland Regulations (COMAR) titled: Utility Purchased Receivables or Prorated PaymentsThe paid debt is now owned by the utility which becomes subject to collection procedures including disconnection per COMAR titled: Terminations of Service.Based on our findings, the attached bill due by October 5, for consolidated charges totaling $2,is an accurate reflection of outstanding supplier chargesTo avoid disconnection, on September 17, 2015, the customer agreed to place the aforementioned balance on a month installment planAn initial payment for $posted to the account on September 22, 2015, and the difference of $2,will be due in equal installments for $and one final installment for $101,80, each payable with current charges beginning with the current bill due October 5, Note, the full amount becomes due if the terms of the installment plan are not adhered to and the account will be subject to collection activityI trust this information will assist you in responding to the customer's concernsSincerely, Stephanie R
Ninth Street, NW 202-872-Washington, DC 20068December 16, [redacted] Revdex.com K St NW, 10" Floor Washington, Dc 20005-3404Re: [redacted] Washington, DC ***Dear [redacted] :This letter serves to respond to the concerns expressed by the above referenced customer regarding Pepco's collection practicesI regret the customer’s perception of our collection Policies and procedures are harassingHowever, Pepco's collection practices are in accordance with the District of Columbia Consumer Bill of Rights, and is in no way I intended to harass or intimidate our customersAlso, for your review, enclosed is a copy of Pepco's General Terms and Conditions for Furnishing Electric Service in the District of Columbia (GT&C), page 30, which addresses procedures for termination of service.I trust this information will assist you in responding to the customers’ concerns.Enclosures (2)
March 12, Dear MrDennis: This is in response to complaint # [redacted] regarding ***'s request for payment arrangements for the above referenced addressPlease know that on March 7, 2014, the Maryland Public Service Commission requested [redacted] to consider a payment plan for ***Subsequently, on March 11, 2014, [redacted] offered a deferred payment plan, which was accepted by *** The deferred payment plan was established for the total amount of $2,A payment of $is due by March 19, and the remaining balance of $2,is due in monthly installments of $200,plus the current monthly bill I trust this information will serve to satisfactorily resolve ***'s concerns and I appreciate the opportunity to respondIf you should have any questions, please contact me at ###-###-#### Sincerely
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution, is partially satisfactory, could have been completed much earlier to avoid the excessive utility bills PEPCO's statement attempts to deny any wrongdoing, but I disagree While I acknowledge that the meter has been reading correctly, it is not unheard of that a meter in a new building like this be connected to a different unit by mistake, regardless of the accuracy of the meter Had the company acknowledged that a sudden monthly surge in energy consumption of 3-times my usage was abnormal, they could have sent a technician to confirm that the meter was reading only the usage from the correct apartment That could have ruled out an exterior problem, and strongly suggested a problem with an appliance within the unit Instead, they repeatedly suggested I look at ways to save energy But telling me to use LED light bulbs and implying that the problem was my ignorance in how to properly manage my energy usage was was not helpful More importantly, and for the record, the technician that finally came out (a week AFTER I had paid $out of pocket for an electrician) provided me with the daily energy consumption for my unit that included the year PRIOR to my move-in Since I am the first person to live in this unit, the unit was EMPTY during that previous year (2014- Feb 2015) A quick look at these charts shows that the daily energy usage was extremely high Had they taken my concerns seriously, they would have seen that an empty, unused apartment was drawing 1,- 2,000+ kWh every month!!! That is insane This should have stood out as abnormal, and they could have alerted me to this fact, or sent someone to investigate why an unused apartment would be causing a $250+ electric billand perhaps that something OTHER than my own usage was causing the high bills Instead, PEPCO told me to look at ways to save energy Unacceptable I accept that the meter is accurate, and that the charges they assessed were correct for the energy drawn by me, OR a faulty HVAC unit But PEPCO's FAILURE to assist in a productive manner is not excusable, and they should not be able to dismiss any involvement in the matter They need to acknowledge that they should have done more to help me rule out possible errors, and taken these legitimate complaints more seriously, and we could have identified and solved the problem much earlier Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Me and my mom ( [redacted] ) have co-owned this house/property for yearsPepco shares their monthly bill with the company known as ***While we are both senior citizens, my mom is very unaware of all types of business practiceIf she ever agreed to join [redacted] thru Pepco, she was totally unaware that both companies would join and triple our monthly electric bill after one yearNo one in this household is home during the day and there is no type of high electricity usage (no a/c either)Regards, [redacted]
June 17, 2014Dear [redacted] :On June 2, 2014, a new resident at [redacted] contacted us to begin new serviceUnfortunately, the new party provided us with [redacted] apartment number (***) in errorAs a result, [redacted] account ( [redacted] ) was closed and final billed.On June 6, 2014, the new party advised us that he had inadvertently provided us with an incorrect apartment numberIn order to correct this error, it was necessary to establish a new account for [redacted] ***Regretfully, the final billed account number can no longer be usedThe customers new account number will be [redacted] .I apologize for any inconvenience this matter has caused [redacted] ***However, there will be no negative financial impact to the customerWhen [redacted] receives his bill for service from May 22, to June 23, under the new account number, the monthly customer charge will still be $a month; the same as if he had billed under the previous account number.Thank you for bringing [redacted] concerns to our attention and for allowing me the opportunity to respond to his concerns
[redacted] Washington, DC [redacted] Trade Practice Consultant Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404Dear [redacted] : [redacted] Customer Relations Research & Resolution [redacted] November 30, 2015Re: [redacted] Silver Spring, Maryland [redacted] Complaint No: [redacted] This letter serves as a response to your inquiry on behalf of our mutual customer, ** [redacted] ***requesting invoices for service rendered.Upon further review of the billing records, we determined due to unforeseen delays in our billing system related to our Peak Energy Savings Credit program, no bills were rendered since the account commenced on July 27, This matter has been resolved, and attached is a copy of the bill for service rendered on July 27, to November 25, 2015, and charges totaling $114.87.We regret it took more than one attempt to get the assistance requiredFurther, we apologize for any inconvenience this matter has causedIf you have any additional questions, please contact me.Enclosure (6)Sincerely, *— [redacted]
On May 7, we received a new complaint from the Maryland Public Service Commission (PSC) regarding the matters at handThe customer's concern will now be addressed with the PSC in accordance to their regulationsYou can consider this subsequent complaint closedThank you, [redacted] Office: ###-###-####
RE: Meter Relocation for [redacted] ***St SE Washington DC, 20002Dear Mr [redacted] :This letter serves to respond to the delay in relocating the meters at the above referenced addressI regret it was necessary for the customer to contact us more than once to resolve his concernsOutstanding customer service is one of our core goals at Pepco and I apologize for any inconvenience the customer experienced as a result of the delay respondingI have reviewed this matter and would like to offer the following information.We make every effort to complete our portion of a heavy up within 8-weeks after being notified by the customer's electricianUnfortunately, due to an administrative error the work has been delayedHowever, upon receipt of the Bureau's inquiry, our Customer Design and Engineering Office have expedited the processThey have submitted the request for traffic control plans; once the plans are received, we will then request permits from the District of ColumbiaThereafter, they will release the job to our Construction Division to schedule a date to complete the workThank you for bringing this matter to our attentionI trust this information will satisfactorily resolve the customer concerns Sincerely.Stan P [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
This is in response to complaint # [redacted] , regarding Mr [redacted] 's billing concerns for the above referenced accountI have reviewed the consumer's account and would like to offer the following informationOur goal is to bill consumers based on actual monthly meter readings; however, there may be circumstances (i.e., meter inaccessibility, inconsistent meter data, communication issues between the meter data management system and the billing system, etc.), which may result in the use of estimated meter dataHowever, as meters record electricity cumulatively, each subsequent actual meter reading serves to confirm the accuracy of the preceding billingTherefore, in instances when an estimated meter reading is used, any difference between estimated and actual consumption is identified through subsequent actual meter readings.Mr [redacted] has been the responsible party of record at the above referenced address since May 11, Attached is a billing history from May 11, to June 5, Our records indicate that the initial bill from May 11, to July 2, was based on actual meter readings (to 1101)However, the monthly service bills from July 2, to March 6, were based on estimated meter readings (to 6084)Subsequently, a bill was rendered for service from March 7, to May 7, (meter readings to 18265, respectively) for 12,kilowatt hours in the amount of $1,This is a true up bill for the previously estimated bills from July 2, to March 6, 2015, which have been under-billedThis trbill was followed by the current bill from May 8, to June 5, 2015, which was based on actual meter readings (to 18471, respectively)Based on our review, the bills from May 11, to June 5, 2015, are a reflection of the usage as recorded by the meterThe bill from March 7, to May 7, is a catch up bill for the previously under estimated monthly service bills from July 2, to March 6, Upon further review of our records, we identified that at an actual meter reading of on December 3, was obtained by our meter reader; however, the reading was not used to true up the account in December 2014, and the bills continued to be estimated.On a customer relations basis, we opted not to hold Mr [redacted] responsible for the underestimated bills from July 2, to December 3, The following corrective measures were taken to true up Mr [redacted] 's account from December 3, to June 5, The bills from December 3, forward were cancelled and the meter reading for December 3, was correctedSubsequently, a revised bill (attached) was rendered for service from December 3, to June 5, 2015, which was based on actual meter readings (to 18471) for kwh in the amount of $After deducting payments of $1,received during this period, a credit balance of $1,remainsThe customer's next bill will be rendered on or about July 10, Once the bill posts to the account we will issue a refund for the remaining credit balanceThe communication issue between the meter data management system and the billing system has been resolvedGoing forward, the consumer can expect to receive monthly bills based on actual meter readingsWe sincerely apologize for any inconvenience the consumer may have experienced as a result of this billing matter and trust this information will serve to satisfactorily resolve Mr [redacted] 's concernsIf you should have any questions, please contact meSincerely, Harvey H**
August 26, 2015Dear [redacted] :This letter serves as a response to [redacted] 's follinquiryI appreciate the opportunity to provide the following information.Although the electricity at [redacted] 's former address was not disconnected for non-payment and payment arrangements were established to avoid disconnection, based on the customer's overall payment habits, the deposit is warrantedAdditionally, the customer's plan to install solar panels does not have a bearing on the current request for a depositTherefore, Pepco's position remains the same and the customer's request to have the deposit waived is respectfully deniedThank you for contacting Pepco regarding this matterIf you should need further assistance, I can be reached at the above referenced telephone numberSincerely,Stephanie R
Date: Mon, Sep 28, at 1:PMSubject: Fw: [redacted] Complaint ( [redacted] ) OverdueTo: [redacted] @myRevdex.com.orgHello [redacted] , return check fees totaling $were credited to the accountThanks, Stephanie R [redacted] | Escalated Investigations Representative Pepco | Customer Relations, Research and Resolution [redacted] N.W| Washington, DC *** o: ###-###-#### [redacted] @pepcoholdings.com | pepco.com [redacted] | [redacted] | [redacted] | Blog
March 23, [redacted] This letter serves to respond to the concerns expressed by the above referenced customer regarding billing of his accountI have reviewed the manner in which the account has been billed and would like to offer the following explanation.Review of our records reflects that the customer presented a lease for the property located at [redacted] #Base effective May 7, Subsequently, the account was placed in the name of [redacted] effective May 7, On April 8, 2013, a new tenant applied for service at that addressConsequently, the previous tenant's account was final billed May 7, Our records do not reflect any payments made to the account during the time period.With regards to [redacted] #Base, our records reflect that on October 2, 2014, a letter of “Intent To Disconnect” (copy attached ) was mailed to that address advising the owner/occupant that electricity is being used at the address without someone accepting responsibility for the monthly service billsTherefore, if the account responsibility is not established within the time frame printed on the notice, the service would be disconnected without further noticeWe received no responseConsequently, the service was disconnected on November 7, 2014.On November 12, the customer came into the office and applied for service effective May 6, The customer was advised by our Billing Services and Investigations Representative by phone that the service was disconnected due to no responsible party contacting Pepco to apply for service, and that the account at [redacted] #Base, opened in error has been closedHe was also advised that he will be receiving a bill for service from May 6, to current.Subsequently, the service was reconnected and a bill was rendered for service from May 6, to December 8, based on the actual meter readings of and for 26,kilowatt-hours, in the amount of $3,258.20.Currently, the account reflects a balance of $3,756.40, which consists of the past due amount ($3,540.57) plus thecurrent bill for service to March 13, ($215.83) that is due by April 6, If the customer requires more time to bring the account current we will be happy to discuss payment arrangements
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] In response to their claim I was assured that I would assume the responsibility for the electric bill which would be placed in my name not that I had to go to the utility company to do so; however when I did so I went to their office and provided the necessary information required; however there is no way I could have used that amount of power for my bill to be that high, they must take into account that the heating/air conditioning unit ran for months possibly a year or so before I even took over this unit and I would have been charged over a month for the months stated in their claim which isn't correct, these bills are extremely outrageous which people residing in houses don't pay this muchI've just received a bill 4/17/for yet your still telling me this is a correct reading? No way possibleI did however expecte to pay maybe for thise months but not that's rediculousI'd like to have them exposed to the media if possible because this isn't right at all
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Again, PEPCO is failing to give adequate billing historyFailing to say where the other meter bills are going for all I know I've been paying for both the house and the garage attached to the houseThat garage has been rented to two separate mechanics who use tons of electricity I lived there from to and always complained about the high bills for a house with oil heat and no central A/CMy oldest daughter left home in for College then ArmyMy youngest worked at the Burtonsville VFD and spent more time there than home and got married in and moved out permanently The electricity usage was minimal VERY minimalPEPCO states I am responsible for faulty "equipment"? Does that include faulty PEPCO meters? In my opinion the bills were always to highBut once they got to $for December 2013, $for Jan that was just OUTRAGEOUSThose were for CURRENT use billing NOT with any balance carried forwardThere is no way, NO WAY I used that much electric.I could not get my billing history back to but I have much of it from onward showing that this just does NOT ADD UPI also have copies of email complaints and inquires Regards, Patrice Notaro
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am pleased that Pepco has decided to own up to their mistake Regards, [redacted] **
October 9, Dear [redacted] :Deposits are requested of customers establishing credit, who have maintained a less than satisfactory payment record over a month period, or due to service interruption for nonpayment of an outstanding billFor the past months, the customer has carried an overdue balance each monthAs a result, a $deposit was assessed[redacted] has subsequently paid the overdue balance and the current balance of $is not due until October 20, Therefore, on a customer relations basis, I have waived the $deposit requestThis is with the stipulation that the customer continues to pay future bills in full by the due date each monthIf the customer fails to comply, a deposit equal to 2/12ths of the customer’s annual usage will be reinstatedThank you for bringing [redacted] ’s concerns to our attention and for allowing me the opportunity to respond to her concerns.Sincerely, Richard C
Hi ***, Please ask the customer if she filed a police report regarding ID theft; if so a copy is needed for our investigationThanks, [redacted] Office: ###-###-####
September 1, 2015This letter serves to respond to the ongoing concerns regarding the Net Energy billing for the above referenced accountI regret that our previous response did not satisfactorily resolve the customer's concernsHowever, though the customer's statement for Pepco's monthly Net Energy billing is correct, the comparison of the energy generated directly from her solar panels to the net energy generated and recorded on Pepco's Net Energy Meter is not a true comparisonIt doesn't take into consideration the energy that is generated and fed first inside the customer's home for use by the appliances, electronics, lights etcI trust this information will assist you in responding to the customers ongoing concernsSincerely, Stan P
September 24, 2015Dear [redacted] This letter serves as a response to your inquiry received on behalf of our mutual customer, [redacted] An investigation into the budget billing history was conducted and I offer you the followingThe account is enrolled with Pepco's Budget Billing program, which is a month equal installment plan; the average monthly payment is $In addition, [redacted] Electric is the account's third party supplier whose monthly generation charges are due in full monthlyThe payment history reflects the customer has been paying only the Pepco monthly average amount of $190,00, which means the separate supplier charges are not paid and therefore accumulatingNote, because consolidated billing was included with the supplier's initial enrollment in June 2014, the utility has purchased and paid in full the supplier's receivables each month as stipulated in the Code of Maryland Regulations (COMAR) titled: Utility Purchased Receivables or Prorated PaymentsThe paid debt is now owned by the utility which becomes subject to collection procedures including disconnection per COMAR titled: Terminations of Service.Based on our findings, the attached bill due by October 5, for consolidated charges totaling $2,is an accurate reflection of outstanding supplier chargesTo avoid disconnection, on September 17, 2015, the customer agreed to place the aforementioned balance on a month installment planAn initial payment for $posted to the account on September 22, 2015, and the difference of $2,will be due in equal installments for $and one final installment for $101,80, each payable with current charges beginning with the current bill due October 5, Note, the full amount becomes due if the terms of the installment plan are not adhered to and the account will be subject to collection activityI trust this information will assist you in responding to the customer's concernsSincerely, Stephanie R
Ninth Street, NW 202-872-Washington, DC 20068December 16, [redacted] Revdex.com K St NW, 10" Floor Washington, Dc 20005-3404Re: [redacted] Washington, DC ***Dear [redacted] :This letter serves to respond to the concerns expressed by the above referenced customer regarding Pepco's collection practicesI regret the customer’s perception of our collection Policies and procedures are harassingHowever, Pepco's collection practices are in accordance with the District of Columbia Consumer Bill of Rights, and is in no way I intended to harass or intimidate our customersAlso, for your review, enclosed is a copy of Pepco's General Terms and Conditions for Furnishing Electric Service in the District of Columbia (GT&C), page 30, which addresses procedures for termination of service.I trust this information will assist you in responding to the customers’ concerns.Enclosures (2)
March 12, Dear MrDennis: This is in response to complaint # [redacted] regarding ***'s request for payment arrangements for the above referenced addressPlease know that on March 7, 2014, the Maryland Public Service Commission requested [redacted] to consider a payment plan for ***Subsequently, on March 11, 2014, [redacted] offered a deferred payment plan, which was accepted by *** The deferred payment plan was established for the total amount of $2,A payment of $is due by March 19, and the remaining balance of $2,is due in monthly installments of $200,plus the current monthly bill I trust this information will serve to satisfactorily resolve ***'s concerns and I appreciate the opportunity to respondIf you should have any questions, please contact me at ###-###-#### Sincerely
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution, is partially satisfactory, could have been completed much earlier to avoid the excessive utility bills PEPCO's statement attempts to deny any wrongdoing, but I disagree While I acknowledge that the meter has been reading correctly, it is not unheard of that a meter in a new building like this be connected to a different unit by mistake, regardless of the accuracy of the meter Had the company acknowledged that a sudden monthly surge in energy consumption of 3-times my usage was abnormal, they could have sent a technician to confirm that the meter was reading only the usage from the correct apartment That could have ruled out an exterior problem, and strongly suggested a problem with an appliance within the unit Instead, they repeatedly suggested I look at ways to save energy But telling me to use LED light bulbs and implying that the problem was my ignorance in how to properly manage my energy usage was was not helpful More importantly, and for the record, the technician that finally came out (a week AFTER I had paid $out of pocket for an electrician) provided me with the daily energy consumption for my unit that included the year PRIOR to my move-in Since I am the first person to live in this unit, the unit was EMPTY during that previous year (2014- Feb 2015) A quick look at these charts shows that the daily energy usage was extremely high Had they taken my concerns seriously, they would have seen that an empty, unused apartment was drawing 1,- 2,000+ kWh every month!!! That is insane This should have stood out as abnormal, and they could have alerted me to this fact, or sent someone to investigate why an unused apartment would be causing a $250+ electric billand perhaps that something OTHER than my own usage was causing the high bills Instead, PEPCO told me to look at ways to save energy Unacceptable I accept that the meter is accurate, and that the charges they assessed were correct for the energy drawn by me, OR a faulty HVAC unit But PEPCO's FAILURE to assist in a productive manner is not excusable, and they should not be able to dismiss any involvement in the matter They need to acknowledge that they should have done more to help me rule out possible errors, and taken these legitimate complaints more seriously, and we could have identified and solved the problem much earlier Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Me and my mom ( [redacted] ) have co-owned this house/property for yearsPepco shares their monthly bill with the company known as ***While we are both senior citizens, my mom is very unaware of all types of business practiceIf she ever agreed to join [redacted] thru Pepco, she was totally unaware that both companies would join and triple our monthly electric bill after one yearNo one in this household is home during the day and there is no type of high electricity usage (no a/c either)Regards, [redacted]
June 17, 2014Dear [redacted] :On June 2, 2014, a new resident at [redacted] contacted us to begin new serviceUnfortunately, the new party provided us with [redacted] apartment number (***) in errorAs a result, [redacted] account ( [redacted] ) was closed and final billed.On June 6, 2014, the new party advised us that he had inadvertently provided us with an incorrect apartment numberIn order to correct this error, it was necessary to establish a new account for [redacted] ***Regretfully, the final billed account number can no longer be usedThe customers new account number will be [redacted] .I apologize for any inconvenience this matter has caused [redacted] ***However, there will be no negative financial impact to the customerWhen [redacted] receives his bill for service from May 22, to June 23, under the new account number, the monthly customer charge will still be $a month; the same as if he had billed under the previous account number.Thank you for bringing [redacted] concerns to our attention and for allowing me the opportunity to respond to his concerns
[redacted] Washington, DC [redacted] Trade Practice Consultant Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404Dear [redacted] : [redacted] Customer Relations Research & Resolution [redacted] November 30, 2015Re: [redacted] Silver Spring, Maryland [redacted] Complaint No: [redacted] This letter serves as a response to your inquiry on behalf of our mutual customer, ** [redacted] ***requesting invoices for service rendered.Upon further review of the billing records, we determined due to unforeseen delays in our billing system related to our Peak Energy Savings Credit program, no bills were rendered since the account commenced on July 27, This matter has been resolved, and attached is a copy of the bill for service rendered on July 27, to November 25, 2015, and charges totaling $114.87.We regret it took more than one attempt to get the assistance requiredFurther, we apologize for any inconvenience this matter has causedIf you have any additional questions, please contact me.Enclosure (6)Sincerely, *— [redacted]
On May 7, we received a new complaint from the Maryland Public Service Commission (PSC) regarding the matters at handThe customer's concern will now be addressed with the PSC in accordance to their regulationsYou can consider this subsequent complaint closedThank you, [redacted] Office: ###-###-####
RE: Meter Relocation for [redacted] ***St SE Washington DC, 20002Dear Mr [redacted] :This letter serves to respond to the delay in relocating the meters at the above referenced addressI regret it was necessary for the customer to contact us more than once to resolve his concernsOutstanding customer service is one of our core goals at Pepco and I apologize for any inconvenience the customer experienced as a result of the delay respondingI have reviewed this matter and would like to offer the following information.We make every effort to complete our portion of a heavy up within 8-weeks after being notified by the customer's electricianUnfortunately, due to an administrative error the work has been delayedHowever, upon receipt of the Bureau's inquiry, our Customer Design and Engineering Office have expedited the processThey have submitted the request for traffic control plans; once the plans are received, we will then request permits from the District of ColumbiaThereafter, they will release the job to our Construction Division to schedule a date to complete the workThank you for bringing this matter to our attentionI trust this information will satisfactorily resolve the customer concerns Sincerely.Stan P [redacted]