Potomac Kempo

Dear [redacted] ,We are very sorry that you are unable to train with us at this time and very sorry for the string of emails and texts that have created confusion about thatFurther, I am sorry that our messages did not sufficiently convey our concern for your well-being, which I assure you is quite real.We acknowledge your initial email asking to suspend your membership on February 3rdIt is true that we wanted to check with you before taking action on that, but we are perfectly comfortable with that being your date of notice.As you correctly point out in your letter the contract you signed requires one final payment, payable and due at the time of noticeWe waited until 2/to charge this amount but should have charged it on 2/We have made this billing adjustment in our records as requested.As is always the case when a student needs to suspend their membership any unused classes can be made up once you are able to returnWe wish you a speedy recovery and hope to see you back when you are able.Sincerely yours,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The business that I filed a complaint against, did not address several items in my initial complaintThe first item they did not address is that they, in their response, admitted to needing to Effectively cease renewals on February 4th, due to an injury and an email that I sentFebruary 4th also begins a NEW monthly term therefore negating the previous termIn my complaint, I noted that the organization by terminating me on the 4th of February will essentially have voided our agreement the month priorAs per their agreement, it renews automatically each month therefore the agreement is for a Month to Month basisThis means, I paid for a month to month serviceMy NEW and effective pay date(due to voiding my term) was January TO February 4th This means that there is approximately weeks of reimbursement that should be given to me for the dates 4th of February TO February 2016(my original term date that I had paid for)It does not make any sense to have overlap of service and if Potomac Kempo attempts to charge me twice for the periods of FEB to FEB 15(original date & new effective day), it further affirms my stance that they are a greedy business.Second issue that they did not address at allMy original complaint after I attempted to cancel was their "strong arm tactics" in which they would not effectively terminate my month to month payment without, as they said in their email they wanted to "Discuss some options" firstIn their response, they did not address this time instead focusing upon the injury item which is blatantly an attempt to protect themselves from a lawsuitAs I stated, "Discuss some options" was their attempt to buy time until the 15th of FEB so there would not be issues of overlap of me double paying for approximately two weeksInstead, multiple uncomfortable attempts to discuss my injury were done which were NOT options related to my attempted cancellationIt took two weeks of correspondence(via many text messages and failed phone calls) and a second email to billing for them to even acknowledge they would stop my renewal dateNo options relating to billing were discussed whatsoever which further emphasizes my point that they are indeed a greedy business who cares about money first and people second There is little evidence that they would have cancelled my renewal had I not been adamant about it and there is also little evidence to support that they would "discuss options" with meFor this item, I feel an apology is needed and I feel that their billing department, if there really is one, should practice what is in their Student Agreement: Cancel Renewals when requestedAn addendum to their Student Agreement should be made to include the following: They will not attempt to coax students to discuss injuries Regards, [redacted]

Dear [redacted],We are very sorry that you are unable to train with us at this time and very sorry for the string of emails and texts that have created confusion about that. Further, I am sorry that our messages did not sufficiently convey our concern for your well-being, which I assure you is quite...

real.We acknowledge your initial email asking to suspend your membership on February 3rd. It is true that we wanted to check with you before taking action on that, but we are perfectly comfortable with that being your date of notice.As you correctly point out in your letter the contract you signed requires one final payment, payable and due at the time of notice. We waited until 2/15 to charge this amount but should have charged it on 2/3. We have made this billing adjustment in our records as requested.As is always the case when a student needs to suspend their membership any unused classes can be made up once you are able to return. We wish you a speedy recovery and hope to see you back when you are able.Sincerely yours,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The business that I filed a complaint against, did not address several items in my initial complaint. The first item they did not address is that they, in their response, admitted to needing to Effectively cease renewals on February 4th, 2016 due to an injury and an email that I sent. February 4th also begins a NEW monthly term therefore negating the previous term. In my complaint, I noted that the organization by terminating me on the 4th of February will essentially have voided our agreement the month prior. As per their agreement, it renews automatically each month therefore the agreement is for a Month to Month basis. This means, I paid for a month to month service. My NEW and effective pay date(due to voiding my term) was 15 January 2016 TO February 4th 2016. This means that there is approximately 2 weeks of reimbursement that should be given to me for the dates 4th of February 2016 TO 15 February 2016(my original term date that I had paid for). It does not make any sense to have overlap of service and if Potomac Kempo attempts to charge me twice for the periods of FEB 4 to FEB 15(original date & new effective day), it further affirms my stance that they are a greedy business.Second issue that they did not address at all. My original complaint after I attempted to cancel was their "strong arm tactics" in which they would not effectively terminate my month to month payment without, as they said in their email they wanted to "Discuss some options" first. In their response, they did not address this time instead focusing upon the injury item which is blatantly an attempt to protect themselves from a lawsuit. As I stated, "Discuss some options" was their attempt to buy time until the 15th of FEB so there would not be issues of overlap of me double paying for approximately two weeks. Instead, multiple uncomfortable attempts to discuss my injury were done which were NOT options related to my attempted cancellation. It took two weeks of correspondence(via many text messages and failed phone calls) and a second email to billing for them to even acknowledge they would stop my renewal date. No options relating to billing were discussed whatsoever which further emphasizes my point that they are indeed a greedy business who cares about money first and people second.  There is little evidence that they would have cancelled my renewal had I not been adamant about it and there is also little evidence to support that they would "discuss options" with me. For this item, I feel an apology is needed and I feel that their billing department, if there really is one, should practice what is in their Student Agreement: Cancel Renewals when requested. An addendum to their Student Agreement should be made to include the following: They will not attempt to coax students to discuss injuries.
Regards,
[redacted]