Potomac Point Winery

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Reference to: Revdex.com Complaint number # [redacted] Hello, Since receiving a response from [redacted] of the Potomoc Point Winery - we wanted to add this previously received response from the [redacted] This was received prior to [redacted] 's response It's clear they didn't communicate on the situation The manager clearly confirms that we did NOT just leave the premises without paying We were told we weren't going to be charged [redacted] was standing right there and was the one who handed my sister back her Credit Card This entire situation should have been handled better by the [redacted] They lack accountability, lied about how we finished our food (we didn't), and failed to apologize Only the [redacted] handled the situation properly No one in our party complained about the waiter(s) We sympathized with all who were working there They were clearly unprepared for + people and we paid the price for it (emotionally) We would like this settled An apology from the owners would have been nice The main point is that the Revdex.com response and threats from [redacted] were not well received and below is further proof of our right standing Thank you [redacted]

***, I am in receipt of your letter that states a billing or collection issueFirst, let me be clear that Potomac Point has never in our seven years of operation lost a credit cardWe do
collect credit cards from customers and they are immediately filed in a catalogue box and placed in our register safeThis policy was instituted a few months after opening our winery in because, unlike a restaurant that has one way in and one way out, we have over twenty doors and in some cases no barriers to stop guests from walking through the vineyard grounds and then leaving without paying their tabs
September 27th was our 8th Annual Harvest festival, which is a family day with a lot of outdoor activitiesWe had an overwhelming response of over guests join us throughout the daySaturdayWe did our very best to accommodate all the guests that day *** and her group sat outside on the open patio area, *** was their serverThey were immediately seated but told that we had a minimum 45-minute wait for food service as were all the other of the couple hundred visiting customers
They proceeded to order food and wine, which totaled over They completely finished their food and wine mealHer demeanor was foul and loudNumerous guests heard her as she yelled and complained to *** the entire time about the time it took to get their wine, then their food order, then their utensils They went to the register and carried the same demeanor throughout, complaining inline, yelling at the register ladies who were trying to check out the lines of peopleShe continued to yell and demean one of my *** ***, as she sorted through all the catalogued cards to identify her sisters cardShe made herself a spectacle Once she retrieved her sisters credit card, she refused to pay their tab and walked out
According to the *** Sheriff’s department this crime is a misdemeanor larceny and its within my right to press charges since they placed an order, ate and drank everything and then willfully left without paying their tab
I suggest that she dismisses her misrepresented accusations and settles her outstanding tab while it is still on a civil level
Thank you, *** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Reference to: Revdex.com Complaint number #[redacted]
Hello, 
 
Since receiving a response from [redacted] of the Potomoc Point Winery - we wanted to add this previously received response from the [redacted].  This was received prior to [redacted]'s response.  It's clear they didn't communicate on the situation.  The manager clearly confirms that we did NOT just leave the premises without paying.  We were told we weren't going to be charged … [redacted] was standing right there and was the one who handed my sister back her Credit Card.  
This entire situation should have been handled better by the[redacted].  They lack accountability, lied about how we finished our food (we didn't),  and failed to apologize.  Only the [redacted] handled the situation properly.  No one in our party complained about the waiter(s).  We sympathized with all who were working there.  They were clearly unprepared for 500 + people and we paid the price for it (emotionally).  We would like this settled.  An apology from the owners would have been nice.  The main point is that the Revdex.com response and threats from [redacted] were not well received and below is further proof of our right standing.
Thank you.
[redacted]

Review: POTOMAC WINERY COLLECTS AND LOSES CUSTOMER CREDIT CARDS. THEY FAIL TO PROTECT CREDIT CARDS AND LIED ABOUT PRACTICES OF SECURING THEM. THEY PUT THE SAFETY AND WELFARE OF CUSTOMERS AND EMPLOYEES AT RISK.

When customers sit outside the bar area of the winery - they collect a credit card claiming they'll secure it in a safe. After experiencing poor service, wrong food, long waits for simple orders, we went to pay the bill at a register near the bar. There were two very long lines. Both my sister and another customer were told their credit cards could not be found. They were not found for over an hour. There is no telling how many other customers this happened to.

The secure systems they claimed they had for holding the huge amount of personal Credit Cards, consisted of plastic index card boxes, baskets, and a clear plastic brochure holder. None are a safe. The workers were frantic and obviously not trained well at all and in our opinion, not taken care of well. Everyone had an excuse … as if to protect the owners who did not plan well, organize appropriately, and who most importantly did not have their customer's best interest/welfare at-heart. They only had one goal - to make money regardless of the risks they took.

Not only was the entire experience of service horrendous - the owner we spoke to didn't even apologize or offer improved service. The other owner - her husband - could not even be reached since he was giving wine tours (We are in the age of technology right?). They lack serious concern to personal welfare, security of private/banking information, and placed many customers at risk with their practices. They did NOT control the amount of people they allowed into their establishment (fire hazard). The parking situation promoted even further risk since cars were making a two lane driveway/entrance into a one lane entrance. If there was an emergency - no fire truck or ambulance would have made it through quick enough or with plowing through cars.

NO APOLOGIES OR OFFERS TO FIX THE ISSUE WERE OFFERED BY OWNER.Desired Settlement: They need to be inspected all around - for compliance of security (physical and monetary/credit card), safety, food/kitchen, ethical business practices, and employee welfare.

Business

Response:

[redacted], I am in receipt of your letter that states a billing or collection issue. First, let me be clear that Potomac Point has never in our seven years of operation lost a credit card. We do collect credit cards from customers and they are immediately filed in a catalogue box and placed in our register safe. This policy was instituted a few months after opening our winery in 2007 because, unlike a restaurant that has one way in and one way out, we have over twenty doors and in some cases no barriers to stop guests from walking through the vineyard grounds and then leaving without paying their tabs.

September 27th was our 8th Annual Harvest festival, which is a family day with a lot of outdoor activities. We had an overwhelming response of over 500 guests join us throughout the daySaturday. We did our very best to accommodate all the guests that day. [redacted] and her group sat outside on the open patio area, [redacted] was their server. They were immediately seated but told that we had a minimum 45-50 minute wait for food service as were all the other of the couple hundred visiting customers.

They proceeded to order food and wine, which totaled over 100.00. They completely finished their food and wine meal. Her demeanor was foul and loud. Numerous guests heard her as she yelled and complained to [redacted] the entire time about the time it took to get their wine, then their food order, then their utensils. They went to the register and carried the same demeanor throughout, complaining inline, yelling at the register ladies who were trying to check out the lines of people. She continued to yell and demean one of my [redacted], as she sorted through all the catalogued cards to identify her sisters card. She made herself a spectacle. Once she retrieved her sisters credit card, she refused to pay their tab and walked out.

According to the [redacted] Sheriff’s department this crime is a misdemeanor larceny and its within my right to press charges since they placed an order, ate and drank everything and then willfully left without paying their tab.

I suggest that she dismisses her misrepresented accusations and settles her outstanding tab while it is still on a civil level.

Thank you, [redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Reference to: Revdex.com Complaint number #[redacted]