The homeowner's property is located within a homeowner's association that is managed by Potomac Valley Management The homeowner met with the Board of Directors of the Association last fall At that time, the owner was told by the Board that they would address the drainage concerns in In March shortly after the onwer contacted me I reached out to the Board and contractors to view the area There have been several visits to the site, which the onwer was made aware of by contractors to assess the conditions and how to address it on a permanent basis Several years ago the Association did some drainage work in that area and they thought it had corrected the problem until the owner brought it to their attention last fall Also, last year the HOA removed some overgrown trees in that area, but I am not sure if this was done after or prior to the onwer's purchase of the homeWe were not aware that the owner had AC problems costing over $5, The owner bought a home that had been vacant for several years I wonder if that had anything to do with the AC problems? We were not aware of any foundation issues being caused by the water run off into the owner's backyardWe were not aware of the cleanliness of the neighbor's yard until we were on site on 4-13-while meeting with contractors This has been addressed by contacting them to remove the items within daysThe grass was cut on 4-14-by the landscapers on the day the onwer lodged the complaint as the mowing season just began for Please note that any repairs done by the HOA should also be followed by the owner adding grass to the backyard so that water doesn't just run off their concrete patio as they are in a low lying area of the propertyCleaning and landscaping is performed on the entire site not just in specific areas of the communityI must note that the President and their immediate neighbors take extra landscaping measures for their homes than the seciton by the complaintantThey personally overseed and fertilize their yards on an annual basis Some of them add mulch twice a year compared to the once a year application that is performed by the HOA The HOA is addressing the drainage issue behind the owner's home as they stated would be done in Meetings to discuss corrective measures have taken place on 3-10-2016, 3-15-2016, 4-8-with contractor and on 4-13-with the Board & contractor to discuss findings and recommendations so they can understand all of the factors contributing to the water run offIn regards to parking, the HOA is aware that residents who live in the community take up the visitor parking and have been addressing it See attached notices that was sent to the owners on 3-8-and signage that has been ordered for the community They have also obtained bids for re-striping the parking lots to include adding "Visitor Parking Only" to the pavement as measures to deter residentsTowing has taken place as well Two bids are attached We are waiting on the 3rd bid before presenting them to the Board as they require bids for all projectsThe owner is welcome to attend Board meetings that are held every other month on the 3rd Tuesday The schedule is sent all owners at the beginning of the year The next one takes place in May at the regular location and time
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Correction need to be made here with Wanda, if this was said, legal actions will be taken' that was said generally towards business's practice NOT an individually to a person.
I do not understand the type of manager taking general complaints and finding that's a personal attack or threaten by someone. That's just a lack of knowledge, skills and poor management style.
In response to phone conversation; no calls / conversations are being tape recorded.
TODAY 5/19 I was accused for recording conversation by Wanda. In reference to FIRST LOG OPENED COMPLAINT TO Revdex.com; Number of emails and calls were recorded on a peace of paper, exactly how we log the number of calls we've made for references purposes.
5/17 board heard my side of story and they asked me to leave because board wanted to talk private and for possible decision in presents of Potomac Valley's Manager. Wanda still does not have any updates on the issue as of now. If she did, it is clear that she is refusing to discuss or provide me updates over the phone. I DON'T understand that if this is public information, they don't want to discuss.
Only one way to communicate with board members is Potomac Valley management. Neighbors and I don't know where the issue is resolving this matter. Wanda still don't have the answer. She still can not provide any information. She still can not guide us for the next step but she is still managing the property.
[redacted]
The homeowner's property is located within a homeowner's association that is managed by Potomac Valley Management. The homeowner met with the Board of Directors of the Association last fall. At that time, the owner was told by the Board that they would address the drainage concerns in...
2016. In March shortly after the onwer contacted me I reached out to the Board and contractors to view the area. There have been several visits to the site, which the onwer was made aware of by contractors to assess the conditions and how to address it on a permanent basis.
Several years ago the Association did some drainage work in that area and they thought it had corrected the problem until the owner brought it to their attention last fall. Also, last year the HOA removed some overgrown trees in that area, but I am not sure if this was done after or prior to the onwer's purchase of the home.
We were not aware that the owner had AC problems costing over $5,000. The owner bought a home that had been vacant for several years. I wonder if that had anything to do with the AC problems?
We were not aware of any foundation issues being caused by the water run off into the owner's backyard.
We were not aware of the cleanliness of the neighbor's yard until we were on site on 4-13-2016 while meeting with contractors. This has been addressed by contacting them to remove the items within 10 days.
The grass was cut on 4-14-2016 by the landscapers on the day the onwer lodged the complaint as the mowing season just began for 2016.
Please note that any repairs done by the HOA should also be followed by the owner adding grass to the backyard so that water doesn't just run off their concrete patio as they are in a low lying area of the property.
Cleaning and landscaping is performed on the entire site not just in specific areas of the community.
I must note that the President and their immediate neighbors take extra landscaping measures for their homes than the seciton by the complaintant. They personally overseed and fertilize their yards on an annual basis. Some of them add mulch twice a year compared to the once a year application that is performed by the HOA.
The HOA is addressing the drainage issue behind the owner's home as they stated would be done in 2016. Meetings to discuss corrective measures have taken place on 3-10-2016, 3-15-2016, 4-8-2016 with contractor and on 4-13-2016 with the Board & contractor to discuss findings and recommendations so they can understand all of the factors contributing to the water run off.
In regards to parking, the HOA is aware that residents who live in the community take up the visitor parking and have been addressing it. See attached notices that was sent to the owners on 3-8-2016 and signage that has been ordered for the community. They have also obtained bids for re-striping the parking lots to include adding "Visitor Parking Only" to the pavement as measures to deter residents. Towing has taken place as well. Two bids are attached. We are waiting on the 3rd bid before presenting them to the Board as they require 3 bids for all projects.
The owner is welcome to attend Board meetings that are held every other month on the 3rd Tuesday. The schedule is sent all owners at the beginning of the year. The next one takes place in May at the regular location and time.
[redacted] contacted me on April 27 asking for a Board member's number. I sent an email to the Board with thier name and number stating they wanted a Board member to call them. I responded to [redacted] on April 28 stating that the Board would not reach out by phone they would meet with [redacted] on May 17, which is today.
Attached is [redacted]'s email stating that I have refused to correct the problem, thier basement flooded and they shall take legal action immediately against me. That's why I feel they have waged an attack against me. I could not open the photos and informed them right a way. I want the matter resolved but the resolution must come from the Board.
When I stated I was meeting with a contractor, I did. When I stated I would contact the neighbor next door, I did. When I said I would send thier meeting request to the Board, I did. When [redacted] asked if I could provide the contractor's number to see if they could provide them with suggestions, I did. The decision is the Board's decision not mine. I only provide the informaiton to the Board so they can make a decision.
The homeowner's property is located within a homeowner's association that is managed by Potomac Valley Management The homeowner met with the Board of Directors of the Association last fall At that time, the owner was told by the Board that they would address the drainage concerns in In March shortly after the onwer contacted me I reached out to the Board and contractors to view the area There have been several visits to the site, which the onwer was made aware of by contractors to assess the conditions and how to address it on a permanent basis Several years ago the Association did some drainage work in that area and they thought it had corrected the problem until the owner brought it to their attention last fall Also, last year the HOA removed some overgrown trees in that area, but I am not sure if this was done after or prior to the onwer's purchase of the homeWe were not aware that the owner had AC problems costing over $5, The owner bought a home that had been vacant for several years I wonder if that had anything to do with the AC problems? We were not aware of any foundation issues being caused by the water run off into the owner's backyardWe were not aware of the cleanliness of the neighbor's yard until we were on site on 4-13-while meeting with contractors This has been addressed by contacting them to remove the items within daysThe grass was cut on 4-14-by the landscapers on the day the onwer lodged the complaint as the mowing season just began for Please note that any repairs done by the HOA should also be followed by the owner adding grass to the backyard so that water doesn't just run off their concrete patio as they are in a low lying area of the propertyCleaning and landscaping is performed on the entire site not just in specific areas of the communityI must note that the President and their immediate neighbors take extra landscaping measures for their homes than the seciton by the complaintantThey personally overseed and fertilize their yards on an annual basis Some of them add mulch twice a year compared to the once a year application that is performed by the HOA The HOA is addressing the drainage issue behind the owner's home as they stated would be done in Meetings to discuss corrective measures have taken place on 3-10-2016, 3-15-2016, 4-8-with contractor and on 4-13-with the Board & contractor to discuss findings and recommendations so they can understand all of the factors contributing to the water run offIn regards to parking, the HOA is aware that residents who live in the community take up the visitor parking and have been addressing it See attached notices that was sent to the owners on 3-8-and signage that has been ordered for the community They have also obtained bids for re-striping the parking lots to include adding "Visitor Parking Only" to the pavement as measures to deter residentsTowing has taken place as well Two bids are attached We are waiting on the 3rd bid before presenting them to the Board as they require bids for all projectsThe owner is welcome to attend Board meetings that are held every other month on the 3rd Tuesday The schedule is sent all owners at the beginning of the year The next one takes place in May at the regular location and time
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Correction need to be made here with Wanda, if this was said, legal actions will be taken' that was said generally towards business's practice NOT an individually to a person.
I do not understand the type of manager taking general complaints and finding that's a personal attack or threaten by someone. That's just a lack of knowledge, skills and poor management style.
In response to phone conversation; no calls / conversations are being tape recorded.
TODAY 5/19 I was accused for recording conversation by Wanda. In reference to FIRST LOG OPENED COMPLAINT TO Revdex.com; Number of emails and calls were recorded on a peace of paper, exactly how we log the number of calls we've made for references purposes.
5/17 board heard my side of story and they asked me to leave because board wanted to talk private and for possible decision in presents of Potomac Valley's Manager. Wanda still does not have any updates on the issue as of now. If she did, it is clear that she is refusing to discuss or provide me updates over the phone. I DON'T understand that if this is public information, they don't want to discuss.
Only one way to communicate with board members is Potomac Valley management. Neighbors and I don't know where the issue is resolving this matter. Wanda still don't have the answer. She still can not provide any information. She still can not guide us for the next step but she is still managing the property.
[redacted]
The homeowner's property is located within a homeowner's association that is managed by Potomac Valley Management. The homeowner met with the Board of Directors of the Association last fall. At that time, the owner was told by the Board that they would address the drainage concerns in...
2016. In March shortly after the onwer contacted me I reached out to the Board and contractors to view the area. There have been several visits to the site, which the onwer was made aware of by contractors to assess the conditions and how to address it on a permanent basis.
Several years ago the Association did some drainage work in that area and they thought it had corrected the problem until the owner brought it to their attention last fall. Also, last year the HOA removed some overgrown trees in that area, but I am not sure if this was done after or prior to the onwer's purchase of the home.
We were not aware that the owner had AC problems costing over $5,000. The owner bought a home that had been vacant for several years. I wonder if that had anything to do with the AC problems?
We were not aware of any foundation issues being caused by the water run off into the owner's backyard.
We were not aware of the cleanliness of the neighbor's yard until we were on site on 4-13-2016 while meeting with contractors. This has been addressed by contacting them to remove the items within 10 days.
The grass was cut on 4-14-2016 by the landscapers on the day the onwer lodged the complaint as the mowing season just began for 2016.
Please note that any repairs done by the HOA should also be followed by the owner adding grass to the backyard so that water doesn't just run off their concrete patio as they are in a low lying area of the property.
Cleaning and landscaping is performed on the entire site not just in specific areas of the community.
I must note that the President and their immediate neighbors take extra landscaping measures for their homes than the seciton by the complaintant. They personally overseed and fertilize their yards on an annual basis. Some of them add mulch twice a year compared to the once a year application that is performed by the HOA.
The HOA is addressing the drainage issue behind the owner's home as they stated would be done in 2016. Meetings to discuss corrective measures have taken place on 3-10-2016, 3-15-2016, 4-8-2016 with contractor and on 4-13-2016 with the Board & contractor to discuss findings and recommendations so they can understand all of the factors contributing to the water run off.
In regards to parking, the HOA is aware that residents who live in the community take up the visitor parking and have been addressing it. See attached notices that was sent to the owners on 3-8-2016 and signage that has been ordered for the community. They have also obtained bids for re-striping the parking lots to include adding "Visitor Parking Only" to the pavement as measures to deter residents. Towing has taken place as well. Two bids are attached. We are waiting on the 3rd bid before presenting them to the Board as they require 3 bids for all projects.
The owner is welcome to attend Board meetings that are held every other month on the 3rd Tuesday. The schedule is sent all owners at the beginning of the year. The next one takes place in May at the regular location and time.
[redacted] contacted me on April 27 asking for a Board member's number. I sent an email to the Board with thier name and number stating they wanted a Board member to call them. I responded to [redacted] on April 28 stating that the Board would not reach out by phone they would meet with [redacted] on May 17, which is today.
Attached is [redacted]'s email stating that I have refused to correct the problem, thier basement flooded and they shall take legal action immediately against me. That's why I feel they have waged an attack against me. I could not open the photos and informed them right a way. I want the matter resolved but the resolution must come from the Board.
When I stated I was meeting with a contractor, I did. When I stated I would contact the neighbor next door, I did. When I said I would send thier meeting request to the Board, I did. When [redacted] asked if I could provide the contractor's number to see if they could provide them with suggestions, I did. The decision is the Board's decision not mine. I only provide the informaiton to the Board so they can make a decision.