Potosi Auto Sales

Thank you for your emailI am sorry to read about the issue with your Daikin HVAC unitThe Daikin Manufacturing warranty applies to only parts under the standard warranty for the first two years after installation, six years on the compressor.? ? If the unit is registered, the parts warranty does extend? Your unit was not registered therefore you have parts coverage until 05/07/and 05/07/for the compressorHowever, the warranty does not cover laborThe only time labor would be covered is if an extended labor contract was purchased.? Your local Daikin dealer would need to contact theirdistributor? for parts/unit exchanges.? If you are needing assistance finding a Daikin Dealer you can find one at www.daikincomfort.comYou may also contact us at 4729, for further? assistance.? Regards,Preston W

Mr [redacted] , I apologize about the problems you have encountered, however our warranty has been upheldThe stated warranty covers parts only, no labor or FreonTherefore, I would be unable to assist with the cost of repairsIf your licensed technician is in need of technical support he can reach out to technical support at (877) 254- I am unable at this time to provide to you specific copy of your certificate of warranty without your unit model numberIf you wish to receive a copy of this you can email homeowner support at [email protected] Preston WHomeowner Support Supervisor

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I reserve the right to re-open this complaint if the solution is not implemented to my satisfactionDaikin has contacted the local contractor who originally installed the unit, but the contractor has not yet received a replacementWhen the replacement unit has been installed, I will be satisfied with Daikin's responseI would also like the record to show that Daikin did not respond to repeated requests for help from me and the contractor who installed the unit; and that Daikin did not respond to the Revdex.com's inquiry until many weeks after I originally filed the complaintI reiterate that this seems to be conduct unbefitting a Revdex.com accredited business; Daikin should work hard to resolve consumer concerns in a timely fashion, without consumers needing to file a formal complaint with the Revdex.com

Dr***,? We apologize for any inconvenience you my have incurred during the warranty processOur standard parts warranty is a easy process to exchange parts forThe contractor that installed the unit, should take the failed part(s) to his local Daikin distributorThis would be the person that he purchased the unit from and a part for part exchange would be madeIf you do not mind please provide us with the serial and model number for the unit so that we can ensure you have warranty coverage on your unitIf you have any further questions or concerns, please contact us at Homeowner Support at 254-4729? Preston W***Homeowner Support Supervisor Goodman Manufacturing Company, L.P.A member of Daikin groupKermier RdWaller, TX

Mr***, I am sorry to hear of the inconvenience you are having with your unitWe are working with your dealer and distributor, to help you with this inconvenienceYou should be hearing from your dealer shortly about a resolution to this issueIf you do not hear from him in a reasonable time please contact us at (877) Preston W

Mr [redacted] , I am sorry to hear about your inconveniences with your Daikin unitAfter carefully reading your request, we understand where your frustration is coming fromIf your contractor, John [redacted] would like to request a technician to come and look at the unit, he must contact his local distributorJohn [redacted] would then speak with? his distributor, the company her purchased the unit from, and request for them to diagnose the unitIf you feel that John [redacted] has lost your trust and wish to have an additional opinion on the unit, you may contact us at (877) 254-for assistance in finding another installerAlso, all licensed technicians are able to call the previously mentioned number for technical supportIf you have any further questions or concerns please feel free to contact us at (877) 4729.? Preston *Homeowner Support Supervisor? ?

Mr***, I am sorry to hear of the inconvenience you are having with your unitWe are working with your dealer and distributor, to help you with this inconvenienceYou should be hearing from your dealer shortly about a resolution to this issueIf you do not hear from him in a reasonable
time please contact us at (877) 4729. Preston W

Mr***, I understand your frustration with the matterHowever, Daikin stands fully behind its warrantyDaikin offers a parts only labor and will not pay for labor, freightor any other cost associated with the service, repair or operation of the unitThe only way the labor is covered is with the purchase of an Asure Extended Service Plan.You are eligible to purchase an Assure Extended Service Plan from you installer to help cover the cost of future repairs. With an Asure Extended Service Plan, you’ll have your choice of a variety of offerings that provide worry-free comfort without the unexpected cost of replacement parts or labor expenses should your Daikin brand equipment require serviceIf a covered repair is needed, an Authorized Asure Dealer will respond promptly and make repairs with quality Daikin brand parts.Asure coverage is affordable, on average, costing only pennies a dayIt’s valuable coverage that protects you today and in the future, no matter how much the cost of a covered service may increase over the life of your Daikin brand equipment.- See more at: http://daikincomfort.com/warranty#sthash.Aly00NE7.dpuf

Mr***, I apologize about the problems you have encountered, however our warranty has been upheldThe stated warranty covers parts only, no labor or FreonTherefore, I would be unable to assist with the cost of repairsIf your licensed technician is in need of technical support he can
reach out to technical support at (877) 254- I am unable at this time to provide to you specific copy of your certificate of warranty without your unit model numberIf you wish to receive a copy of this you can email homeowner support at [email protected] Preston WHomeowner Support Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint It is nice for a large manufacturing company to hide behind the words of a "limited warranty" but clearly the cost of replacing a DEFECTIVE part that is expected to last years but instead last days, should not fall upon the consumer of such a productAs explained, this is a replacement coil for an air conditioning system that a consumer can not put in and therefore must higher a certified and licensed air conditioner expert which I didCost to install the initial time was $1,Dollars, then less than month later the same part fails due to Manufacturing (Daikin) DefectWe need to replace the unit again (which was covered as Defective) and my technician provides me a discount to $which I believe Daikin should payHow and why should this burden fall upon the consumer only days later on a part that is expected to last 3,days?
Regards,

Mr***, I understand your frustration with the matterHowever, Daikin stands fully behind its warrantyDaikin offers a parts only labor and will not pay for labor, freightor any other cost associated with the service, repair or operation of the unitThe only way the labor is covered is with the purchase of an Asure Extended Service Plan.You are eligible to purchase an Assure Extended Service Plan from you installer to help cover the cost of future repairs. With an Asure Extended Service Plan, you’ll have your choice of a variety of offerings that provide worry-free comfort without the unexpected cost of replacement parts or labor expenses should your Daikin brand equipment require serviceIf a covered repair is needed, an Authorized Asure Dealer will respond promptly and make repairs with quality Daikin brand parts.Asure coverage is affordable, on average, costing only pennies a dayIt’s valuable coverage that protects you today and in the future, no matter how much the cost of a covered service may increase over the life of your Daikin brand equipment.- See more at: http://daikincomfort.com/warranty#sthash.Aly00NE7.dpuf

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I reserve the right to re-open this complaint if the solution is not implemented to my satisfactionDaikin has contacted the local contractor who originally installed the unit, but the contractor has not yet received a replacementWhen the replacement unit has been installed, I will be satisfied with Daikin's responseI would also like the record to show that Daikin did not respond to repeated requests for help from me and the contractor who installed the unit; and that Daikin did not respond to the Revdex.com's inquiry until many weeks after I originally filed the complaintI reiterate that this seems to be conduct unbefitting a Revdex.com accredited business; Daikin should work hard to resolve consumer concerns in a timely fashion, without consumers needing to file a formal complaint with the Revdex.com

Mr***, I am attaching a copy of your warranty certificateYou will see it outlines parts only coverageIf you are interested in purchasing the extended parts and labor coverage, you can do so by contacting your local Daikin installerIf you have nay further questions or concerns please do not hesitate to call homeowner support at (877)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint It is nice for a large manufacturing company to hide behind the words of a "limited warranty" but clearly the cost of replacing a DEFECTIVE part that is expected to last years but instead last days, should not fall upon the consumer of such a productAs explained, this is a replacement coil for an air conditioning system that a consumer can not put in and therefore must higher a certified and licensed air conditioner expert which I didCost to install the initial time was $1,Dollars, then less than month later the same part fails due to Manufacturing (Daikin) DefectWe need to replace the unit again (which was covered as Defective) and my technician provides me a discount to $which I believe Daikin should payHow and why should this burden fall upon the consumer only days later on a part that is expected to last 3,days?
Regards,

Thank you for your emailI am sorry to read about the issue with your Daikin HVAC unitThe Daikin Manufacturing warranty applies to only parts under the standard warranty for the first two years after installation, six years on the compressor. If the unit is registered, the parts warranty does extend Your unit was not registered therefore you have parts coverage until 05/07/and 05/07/for the compressorHowever, the warranty does not cover laborThe only time labor would be covered is if an extended labor contract was purchased. Your local Daikin dealer would need to contact theirdistributor for parts/unit exchanges. If you are needing assistance finding a Daikin Dealer you can find one at www.daikincomfort.comYou may also contact us at 4729, for further assistance. Regards,Preston W

Mr***, I am attaching a copy of your warranty certificateYou will see it outlines parts only coverageIf you are interested in purchasing the extended parts and labor coverage, you can do so by contacting your local Daikin installerIf you have nay further questions or concerns please do not hesitate to call homeowner support at (877)

Thank you for your emailI am sorry to read about the issue with your Daikin HVAC unitThe Daikin Manufacturing warranty applies to only parts under the standard warranty for the first two years after installation, six years on the compressor. If the unit is registered, the parts warranty does extend Your unit was not registered therefore you have parts coverage until 05/07/and 05/07/for the compressorHowever, the warranty does not cover laborThe only time labor would be covered is if an extended labor contract was purchased. Your local Daikin dealer would need to contact theirdistributor for parts/unit exchanges. If you are needing assistance finding a Daikin Dealer you can find one at www.daikincomfort.comYou may also contact us at 4729, for further assistance. Regards,Preston W

Dr***, We apologize for any inconvenience you my have incurred during the warranty processOur standard parts warranty is a easy process to exchange parts forThe contractor that installed the unit, should take the failed part(s) to his local Daikin distributorThis would be the person
that he purchased the unit from and a part for part exchange would be madeIf you do not mind please provide us with the serial and model number for the unit so that we can ensure you have warranty coverage on your unitIf you have any further questions or concerns, please contact us at Homeowner Support at 254-4729 Preston W***Homeowner Support Supervisor Goodman Manufacturing Company, L.P.A member of Daikin groupKermier RdWaller, TX

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint?
[Provide details of why you are not satisfied with this resolution.]
Regards,
There is no mentioned who is going to pay technician John for his timeI still think that your policy that the customer has to buy your product and pay for labor to fix it is wrong and I will fight it in any available ways

Mr[redacted], I am sorry to hear about your inconveniences with your Daikin unitAfter carefully reading your request, we understand where your frustration is coming fromIf your contractor, John [redacted] would like to request a technician to come and look at the unit, he must contact his local
distributorJohn [redacted] would then speak with? his distributor, the company her purchased the unit from, and request for them to diagnose the unitIf you feel that John [redacted] has lost your trust and wish to have an additional opinion on the unit, you may contact us at (877) 254-for assistance in finding another installerAlso, all licensed technicians are able to call the previously mentioned number for technical supportIf you have any further questions or concerns please feel free to contact us at (877) 4729.? Preston *Homeowner Support Supervisor? ?