Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I received an email stating it shipped on 12/ Not true according to tracking info.I was told this would be available on 12/and would ship 12/ It was processed on 12/and [redacted] has it now 12/with an estimated delivery of 12/20, too late for me to Priority ship by the time it is delivered Had it shipped on 12/like the representative said it should it might have been here on time Regards, [redacted] ***
Tell us why hereThis was an internet order placed by the customerAs I look at the order I see the zip code entered on the order was [redacted] but the zip code the customer gave on this complaint is ***When you track the package the postal service could not deliver the packages and they will return to usI will give a full refund to the customer
Tell us why here...The customer did place an order via the internet and accepted the program at that timeThe program is free for the first daysThe details tell you how to claim the rebate for free shipping and 10% off the order they just placed as well as 5% rebates on stores such as [redacted] , [redacted] , [redacted] etcIf the customers do not want to continue with the program after the days all they have to do is follow the steps in the information emailed to them when they are signed up or call the toll free numberI will contact the VIP and have his membership cancelled and all fees credited
Tell us why here...We have received the items back and a return was processed on 2/28/A refund check for the cost of the sweatshirts was mailed on 3/2/check number [redacted] for
The item states in the catalog beside the small only pkg of The chew goes by the weight of the dog as statedThe small is for dogs up to lbsand the xtra large which the customer purchased is for dogs 40lbs plus We have sent the customer two of the xlarge at the price of oneI do not know the weight of the dog and would send the correct size needed
I have still not received a check as promised in their March 11, response to the Revdex.com for $made out to “ [redacted] ***”Please send this check to me to [redacted] asap Regards, [redacted] ***
Tell us why here...A check for (check number [redacted] ) was generated on 01/23/If you do not receive this check by the end of this week please let us know and we will put a stop payment on it and reissue a new check
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowTheir response to me was that they would put the funds back into my account within hours They did not put the funds back into my account They have done nothing but lie about their actions They never sent me an e-mail telling me I had enrolled in their VIP program They did not put the funds back into my account within hours as they said they would in their response to you I reject their response because they misrepresented themselves I cannot accept their response until I see that the funds are in my account I am a senior living on a fixed income I do not have the funds to afford the high bank fees I have had to pay because of their unauthorized activity in my account I have had to take funds from my grocery account to cover these fees I am appalled by their behavior This is a toy company targeting seniors This is very bad behavior on their part I hope they are happy that I will be going hungry because I couldn't buy enough food for the month I will be contacting the attorney general for your state about this matter You messed with the wrong person I won't let this go until I get my money back.Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below March Still no refund10:am [redacted] have been told that there is a possibility I have not been communicating with a company at all, but with an answering service, whose function is to keep putting me off until I get tired of wasting my timeThis from someone who once worked for such an answering serviceDoes Revdex.com have a wait time for a response from the company? What if the company does not respond to you at all?10:am *** Your complaint was sent to the company in [redacted] , MAThey are an Accredited Business with us, and do respond to complaints we send themIt was sent to them on 3/We ask for them to respond within daysThe whole process usually takes about daysThey responded, but with another empty promise:...We did purchase Magellans which was based out of Colorado in the later part of We had to have access to their data base for orders placed previous to our accquiring the company for a refundWe did generate a credit for Mr [redacted] on February 17th of ( [redacted] )I will force out a refund check for the hanging credit of and send it out within hoursSorry for any inconvenience and the delay.10:am [redacted] I have been told that there is a possibility I have not been communicating with a company at all, but with an answering service, whose function is to keep putting me off until I get tired of wasting my timeThis from someone who once worked for such an answering serviceDoes Revdex.com have a wait time for a response from the company? What if the company does not respond to you at all?10:am *** Your complaint was sent to the company in [redacted] , MAThey are an Accredited Business with us, and do respond to complaints we send themIt was sent to them on 3/We ask for them to respond within daysThe whole process usually takes about days Regards, [redacted]
Tell us why here...The refund check number [redacted] was mailed and you should have this any dayWhen you call [redacted] it is our actual call center you reachAs I stated we purchased the catalog [redacted] and had to wait for all the actual records of customers past history to finalize credits as we did not have the actual orders placed previous to when [redacted] closed.At this time we are trying to finalize any items returned that were purchased prior to our acquisition of the catalog, and are at this time sending out a new catalog and updating their website.If you have any further problems please call my direct line ###-###-#### Thank you for your patience
Tell us why here...I do apSologizeWhen the return was done we issue to the form of payment used at time of purchaseSince this was purchased in April of we did put through a credit to the credit cardWe had to notify the credit company to find out if the credit was declined and once it was verified and they returned the credit back to us a refund check can be issuedYou should receive the check within to days
Tell us why here..I do apologize but the item you ordered via the internet was out of stock since the 3rd of DecemberIt did state this on the internetWe get a date from the vendor when to expect the item delivered but sometimes changes due to shipment issuesWe received the item on December 23rd and shipped the item out on December 24thIf items are on back order longer than days customers are notified by mail giving them the option of canceling their order or waiting for the item(s) to come in.I will refund your money for your order.?
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I will accept their offer of a refund, but feel the following should be notedThe responses from the company are not accurate When we first began our order, the silver color we selected was listed as AVAILABLE The confirmation when the order was completed changed to NOT IN STOCK - AVAILABLE SOONThere was no notice given to us as the one who ordered it, nor to the party it was going to be sent to in Ohio that the order would not be completed by the holiday I called on and was advised it would be sent the following Monday, which was well after their claim They were rude, non responsive to calls and emails and should be noted in their file Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThe Porpouri Group said they would refund the money taken from my VISA account from December 20, It would have been nice if they had responded to my emails within the hours they said I would hear from them instead of ignoring my emails and continuing to extract money from my account making me call the Revdex.com for recourse Thank you Revdex.com! I appreciate [redacted] at the Revdex.com in my area for pointing me in your direction Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved I noted on Back in the Saddle's Facebook page (since removed) there were others commenting on the recurring amount being taken out of their accounts Sure, I want to be in the VIP but did not realize the cost of belonging to it It is in small print and something one would not like for I still will never, ever order from Back in the Saddle again but am thankful for the action taken on their part I would like to have the reimbursement sent to my home address as I have canceled the card that the monies were coming out of Regards, [redacted]
Tell us why here...The customer needs to dispute the charges with their credit card companyAll the needed information would be given to us and we then give all details to the credit card provider
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I most certainly did not receive an email stating I enrolled in anythingI have absolutely no idea what "VIP" is in regards to Pyramid CollectionIf someone "enrolls" in that "program", they should know they enrolledBe more clearIt is not my goal in life to cause issues where there are noneI have enough to doIn this case, however, I did not VOLUNTARILY enroll in anything and I was never notified that I did "enroll" Regards, [redacted]
Tell us why here...The customer placed an internet order in August of The VIP offer is extended to the customer after the order is placedIt states "To claim your 10% cash back and free shipping on today's order simply provide youremail address below and click start saving to join By entering the email address above as your electronic signature clicking START SAVING below you agree to the offer details on the righty and authorize Expressions to charge a monthly membership fee to the credit card used on the order placed."The customer would have also gotten an email confirmation when she signed up for the VIP.I will contact VIP and cancel the membership and have the membership fees reimbursed
A refund check was issued to the person on the order form [redacted] at [redacted] ***It was cashed in the amount of on 08/12/
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I received an email stating it shipped on 12/ Not true according to tracking info.I was told this would be available on 12/and would ship 12/ It was processed on 12/and [redacted] has it now 12/with an estimated delivery of 12/20, too late for me to Priority ship by the time it is delivered Had it shipped on 12/like the representative said it should it might have been here on time Regards, [redacted] ***
Tell us why hereThis was an internet order placed by the customerAs I look at the order I see the zip code entered on the order was [redacted] but the zip code the customer gave on this complaint is ***When you track the package the postal service could not deliver the packages and they will return to usI will give a full refund to the customer
Tell us why here...The customer did place an order via the internet and accepted the program at that timeThe program is free for the first daysThe details tell you how to claim the rebate for free shipping and 10% off the order they just placed as well as 5% rebates on stores such as [redacted] , [redacted] , [redacted] etcIf the customers do not want to continue with the program after the days all they have to do is follow the steps in the information emailed to them when they are signed up or call the toll free numberI will contact the VIP and have his membership cancelled and all fees credited
Tell us why here...We have received the items back and a return was processed on 2/28/A refund check for the cost of the sweatshirts was mailed on 3/2/check number [redacted] for
The item states in the catalog beside the small only pkg of The chew goes by the weight of the dog as statedThe small is for dogs up to lbsand the xtra large which the customer purchased is for dogs 40lbs plus We have sent the customer two of the xlarge at the price of oneI do not know the weight of the dog and would send the correct size needed
I have still not received a check as promised in their March 11, response to the Revdex.com for $made out to “ [redacted] ***”Please send this check to me to [redacted] asap Regards, [redacted] ***
Tell us why here...A check for (check number [redacted] ) was generated on 01/23/If you do not receive this check by the end of this week please let us know and we will put a stop payment on it and reissue a new check
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowTheir response to me was that they would put the funds back into my account within hours They did not put the funds back into my account They have done nothing but lie about their actions They never sent me an e-mail telling me I had enrolled in their VIP program They did not put the funds back into my account within hours as they said they would in their response to you I reject their response because they misrepresented themselves I cannot accept their response until I see that the funds are in my account I am a senior living on a fixed income I do not have the funds to afford the high bank fees I have had to pay because of their unauthorized activity in my account I have had to take funds from my grocery account to cover these fees I am appalled by their behavior This is a toy company targeting seniors This is very bad behavior on their part I hope they are happy that I will be going hungry because I couldn't buy enough food for the month I will be contacting the attorney general for your state about this matter You messed with the wrong person I won't let this go until I get my money back.Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below March Still no refund10:am [redacted] have been told that there is a possibility I have not been communicating with a company at all, but with an answering service, whose function is to keep putting me off until I get tired of wasting my timeThis from someone who once worked for such an answering serviceDoes Revdex.com have a wait time for a response from the company? What if the company does not respond to you at all?10:am *** Your complaint was sent to the company in [redacted] , MAThey are an Accredited Business with us, and do respond to complaints we send themIt was sent to them on 3/We ask for them to respond within daysThe whole process usually takes about daysThey responded, but with another empty promise:...We did purchase Magellans which was based out of Colorado in the later part of We had to have access to their data base for orders placed previous to our accquiring the company for a refundWe did generate a credit for Mr [redacted] on February 17th of ( [redacted] )I will force out a refund check for the hanging credit of and send it out within hoursSorry for any inconvenience and the delay.10:am [redacted] I have been told that there is a possibility I have not been communicating with a company at all, but with an answering service, whose function is to keep putting me off until I get tired of wasting my timeThis from someone who once worked for such an answering serviceDoes Revdex.com have a wait time for a response from the company? What if the company does not respond to you at all?10:am *** Your complaint was sent to the company in [redacted] , MAThey are an Accredited Business with us, and do respond to complaints we send themIt was sent to them on 3/We ask for them to respond within daysThe whole process usually takes about days Regards, [redacted]
Tell us why here...The refund check number [redacted] was mailed and you should have this any dayWhen you call [redacted] it is our actual call center you reachAs I stated we purchased the catalog [redacted] and had to wait for all the actual records of customers past history to finalize credits as we did not have the actual orders placed previous to when [redacted] closed.At this time we are trying to finalize any items returned that were purchased prior to our acquisition of the catalog, and are at this time sending out a new catalog and updating their website.If you have any further problems please call my direct line ###-###-#### Thank you for your patience
..I understand but the check # [redacted] was generated on the 19th and mailedWe are in Massachusetts so it will take a few days
Tell us why here...I do apSologizeWhen the return was done we issue to the form of payment used at time of purchaseSince this was purchased in April of we did put through a credit to the credit cardWe had to notify the credit company to find out if the credit was declined and once it was verified and they returned the credit back to us a refund check can be issuedYou should receive the check within to days
Tell us why here..I do apologize but the item you ordered via the internet was out of stock since the 3rd of DecemberIt did state this on the internetWe get a date from the vendor when to expect the item delivered but sometimes changes due to shipment issuesWe received the item on December 23rd and shipped the item out on December 24thIf items are on back order longer than days customers are notified by mail giving them the option of canceling their order or waiting for the item(s) to come in.I will refund your money for your order.?
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I will accept their offer of a refund, but feel the following should be notedThe responses from the company are not accurate When we first began our order, the silver color we selected was listed as AVAILABLE The confirmation when the order was completed changed to NOT IN STOCK - AVAILABLE SOONThere was no notice given to us as the one who ordered it, nor to the party it was going to be sent to in Ohio that the order would not be completed by the holiday I called on and was advised it would be sent the following Monday, which was well after their claim They were rude, non responsive to calls and emails and should be noted in their file Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThe Porpouri Group said they would refund the money taken from my VISA account from December 20, It would have been nice if they had responded to my emails within the hours they said I would hear from them instead of ignoring my emails and continuing to extract money from my account making me call the Revdex.com for recourse Thank you Revdex.com! I appreciate [redacted] at the Revdex.com in my area for pointing me in your direction Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved I noted on Back in the Saddle's Facebook page (since removed) there were others commenting on the recurring amount being taken out of their accounts Sure, I want to be in the VIP but did not realize the cost of belonging to it It is in small print and something one would not like for I still will never, ever order from Back in the Saddle again but am thankful for the action taken on their part I would like to have the reimbursement sent to my home address as I have canceled the card that the monies were coming out of Regards, [redacted]
Tell us why here...The customer needs to dispute the charges with their credit card companyAll the needed information would be given to us and we then give all details to the credit card provider
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I most certainly did not receive an email stating I enrolled in anythingI have absolutely no idea what "VIP" is in regards to Pyramid CollectionIf someone "enrolls" in that "program", they should know they enrolledBe more clearIt is not my goal in life to cause issues where there are noneI have enough to doIn this case, however, I did not VOLUNTARILY enroll in anything and I was never notified that I did "enroll" Regards, [redacted]
Tell us why here...The customer placed an internet order in August of The VIP offer is extended to the customer after the order is placedIt states "To claim your 10% cash back and free shipping on today's order simply provide youremail address below and click start saving to join By entering the email address above as your electronic signature clicking START SAVING below you agree to the offer details on the righty and authorize Expressions to charge a monthly membership fee to the credit card used on the order placed."The customer would have also gotten an email confirmation when she signed up for the VIP.I will contact VIP and cancel the membership and have the membership fees reimbursed