In response to the complaint filed here, I would like to start off by saying we as a repair facility strive to educate our customers before, during, and after a repairComplaints like these I believe stem from a lack of understandingSometimes when diagnosis are performed there are situations where a problem may exist, but will not be seen until a repair is made In this particular case the vehicle was towed to us by the customer, because it could not be drivenThe customer complained about a very loud engine noise, overheating, and loss of coolantThe customer stated that the engine would not hold coolantThe coolant would run out as fast as they could put it inWhen we started the engine we also found the engine noise, which was very loud and had to shut the vehicle down instantlyAfter determining the water pump was the noise we had to recommend the replacement of the pump FIRSTIt was impossible to run the engine with the broken water pumpAfter the repair of the water pump (which was in fact broken in two) we finally were able to run the engineIt was during our test drive when the oil light of the engine came on, once the engine reached operating temperatureIn fact we drove the vehicle several miles before the engine issue showed itselfIt is not customary to end up with an engine oiling problem after a water pump failure otherwise we would have been the first to warn the customer of a potential issue before we began replacement of the pumpIt is impossible to diagnose this type of problem without being able to run the engineWe are compassionate people and would strive to help our customer in any way possible to fix the vehicle in what ever route they would like to take, however we do regret to say that this situation was in no way a misdiagnosis on our partWe proceeded with this repair in the same manner any other competent repair facility would have
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and would like to cancel my complaint all togetherSorry for the inconvenience Regards, [redacted] ***
In response to this complaint: We reviewed the case and have determined that the issue here is a misunderstanding on what a diagnosis entailsWe have spoken with the customer and the issue has been resolvedI am happy to say that all parties involved are completely satisfied
In response to the complaint filed here, I would like to start off by saying we as a repair facility strive to educate our customers before, during, and after a repairComplaints like these I believe stem from a lack of understandingSometimes when diagnosis are performed there are situations where a problem may exist, but will not be seen until a repair is made In this particular case the vehicle was towed to us by the customer, because it could not be drivenThe customer complained about a very loud engine noise, overheating, and loss of coolantThe customer stated that the engine would not hold coolantThe coolant would run out as fast as they could put it inWhen we started the engine we also found the engine noise, which was very loud and had to shut the vehicle down instantlyAfter determining the water pump was the noise we had to recommend the replacement of the pump FIRSTIt was impossible to run the engine with the broken water pumpAfter the repair of the water pump (which was in fact broken in two) we finally were able to run the engineIt was during our test drive when the oil light of the engine came on, once the engine reached operating temperatureIn fact we drove the vehicle several miles before the engine issue showed itselfIt is not customary to end up with an engine oiling problem after a water pump failure otherwise we would have been the first to warn the customer of a potential issue before we began replacement of the pumpIt is impossible to diagnose this type of problem without being able to run the engineWe are compassionate people and would strive to help our customer in any way possible to fix the vehicle in what ever route they would like to take, however we do regret to say that this situation was in no way a misdiagnosis on our partWe proceeded with this repair in the same manner any other competent repair facility would have
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and would like to cancel my complaint all togetherSorry for the inconvenience Regards, [redacted] ***
The customer has been contacted and satisfied
In response to this complaint: We reviewed the case and have determined that the issue here is a misunderstanding on what a diagnosis entailsWe have spoken with the customer and the issue has been resolvedI am happy to say that all parties involved are completely satisfied