Potter & Primm

Excellent

Very competentApproachable and professional Scheduled appointment on timeKept me informed on services being preformedNo surprise charges

I became acquainted with this business through a TVA home energy project Their work was so throrough I subsequently contracted for regular service My reasons are: 1) I do not have to remember to ask them to check this or that because they check everything; 2) in asking questions, I have never felt rushed They are willing to take as much time as I need to understand a situation; 3) they do not just identify a problem saying it has to be fixed immediately, they tell you options if delay is feasible; 4) they tell me things I am doing right and give me tips for further things I can do to increase the life and efficiency of my units;; 5) when they have repaired a specific problem, they call back to be sure the problem has been resolved; and 6) the technicians wear shoe covers when they come into your house! They excel at customer service

tech came to door and got right to work determine my problem clean and dressed well for work Told me what he found my problem was estimated cost to repair verses new installationcheck to see if my unit was in warranty Let me decide which road I wanted to travel help me get financingvery helpful and polite