Poudre Valley Hospital

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: [redacted] and [redacted] did speak with me, and I very much appreciate their time I did receive an itemized bill and have sent [redacted] some questions regarding some of the charges I await her response Regards, [redacted]

Revdex.com: I have reviewed the response made by the business I have received the bill break down as promised by the hospital However, there were no costs associated with the breakdown Since my complaint involves the costs associated with the services, the break down is not complete in my eyes I have forwarded a re-organized breakdown with several questions for the hospital to answer I hope to hear back from them regarding the charges on the bill sometime this week.So we are still negotiating and my dispute is not yet resolved, but the hospital has responded Regards, [redacted]

.I spoke with [redacted] today regarding not receiving the letter that was mailed to her on 04/01/She still has not received itShe authorized me to send the letter via email to her at [redacted] I will send that to her today for reviewWe also discovered that she no longer has the PO Box that I originally mailed the letter to, which was the address that was on her accountsI have also corrected that to [redacted] and will also mail the original letter to her as well

UCHealth has reviewed the patient's account and determined that insurance information provided by the patient at the time of service was not included with the Lab Orders sent to UCHealth as expected and therefore the charges were not submitted to the patient's insurance company and deemed the patient's responsibility in error UCHealth has recalled the patients account from collections and is in the process of acquiring the patient's insurance information and resubmitting the claim UCHealth will ensure that the patient has no financial liability for any remaining balance owed regardless of their insurance company's decision UCHealth will also communicate all actions stated in this response as well as confirm final resolution to the patient

Myself and [redacted] ***, Manager of Customer Service for University of Colorado Health contacted [redacted] and reviewed her questions and concernsWe also provided [redacted] with an Itemized StatementShe advised [redacted] and I that she will take some time to review the documents and then follow up with us

I have reviewed the accountThis charge that is being disputed is called "Newborn Nursery Level 1"That is the charge for the monitoring of the baby's feedings, diapers, weight gain, etc. while in the hopsitalI have made a phone call to the mother to explain thisI was unable to reach her
but left her a voicemail asking her to call me back to review this with her

Complaint: ***
I am rejecting this response because: I spoke with the lady who called and requested a specific list of charges under the general nursery charge She will get back to me next week so our dispute is on hold and not settled yet
Regards,
*** ***

A complete review of the complaint has been reviewed and a letter of explanation was mailed to *** on 04/01/

*** *** ***
*** *** ***
*** *** *** ** *** ** *** **
*** ** *** In regards to my case and latest message from the Revdex.com, I did respond to Poudre Valley's last message as "not quite resolved." They did call me and said they would get back to me with a full breakdown of the "Room and Board Nursery" charge of $a day, but I have not heard back from them since that initial phone conversation and promise to get back to me So this dispute is not resolved I can only hope they are indeed working on it I am happy to give them the time they need to fulfill my request But should the full breakdown prove my suspicions that I am being forced to pay for services I did not receive, then our dispute will escalate.Thank you, *** ***

I have spoken with mom [redacted] and I am doing some follow up requests on this complaint. I have requested a detailed explanation from the nursery department outlining what the diputed charges include. Once that is received, I will provide that to [redacted].

Tell us why here... The baby's provider ordered this test based upon answers given by the complainant. The test looks  for 13 substances in the specimen. The test is not done at PVH. The specimen is collected at PVH and sent to another laboratory. That laboratory...

breaks the charges down by grouping 12 substances under one charge and 1 substance under another charge. As the test was appropriately ordered and performed, the charge will not be dropped as requested by the complainant. We are sorry that we can not resolve this as requested by the complainant, however, the requested resolution would not be consistent with how we have addressed other similar concerns.

Complaint: [redacted]
I am rejecting this response because:The "refund" they offered was an insult, and was only a fraction of the cost.  No refund issued to my insurance company.  It looks clear to me that had I received the proper treatment the first time I would not have had to return 3 days later with the same symptoms only worse.  I accepted the charges in full for the 2nd visit and have made several payments.  I want a full refund for the 1st visit, to include paying back my insurance company.  I also demand a letter of reprimand be placed in the nurse/doctor's file.
Regards,
[redacted]

Revdex.com:
[redacted] and [redacted] did speak with me, and I very much appreciate their time.  I did receive an itemized bill and have sent [redacted] some questions regarding some of the charges.  I await her response.
Regards,
[redacted]

Uchealth Poudre Valley Hospital is following up on this complaint directly with the patient. Due to federal HIPAA laws, Poudre Valley Hospital is unable to publicly address the patient's concerns. Poudre Valley Hospital seeks to answer complaints from patients in a compassionate and timely manner....

We attempt to work closely with the patients and make every effort to resolve any billing issues. Our goal is always to reach a reasonable and appropriate resolution.Our account managers work proficiently and professionally to correct errors and resolve complaints.

Myself and [redacted], Manager of Customer Service for University of Colorado Health contacted [redacted] and reviewed her questions and concerns. We also provided [redacted] with an Itemized Statement. She advised [redacted] and I that she will take some time to review the documents and then follow up with us.

Complaint: [redacted]
I am rejecting this response because:Per your records a statement was sent in June, July, August, and September of 2015.  Per your records you do show that I made REGULAR monthly payments in June, July, August, and September of 2015.  Per your records you do show that a call was made to you on 06/16/2015 to discuss a payment plan.  Such payment plan outlined options for the exact amount I paid in June, July, August, and September.  However you do not show that a payment plan was "established" so you sent my account to collections?! This is HORRIBLE customer service!!!!  I do NOT accept this as a reasonable response or a reasonable course of action for an account being regularly paid upon, as discussed with your office.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted],I writing to let you know that I received the $70 due to me and my case has been successfully resolved. I have no doubt that this was resolved as quickly as it was due to your involvement, as I hadn't gotten anywhere in six months on my own, and want to thank you for your assistance.[redacted]Case #[redacted]

UCHealth Rangeview Medical Office is following up on this complaint directly with the patient. Due to federal HIPAA laws, UCHealth is unable to publicly address the patient's concerns.  UCHealth seeks to answer complaints from patients in a compassionate and timely manner. We attempt to work...

closely with patients and make every effort to resolve any billing issues. Our goal is always to reach a reasonable and appropriate resolution.                         UCHealth works proficiently and professionally to correct errors and resolve complaints.